2002 Dodge Durango Suspension Problems

I have had my front wheel hub replaced 12 times yet my car isn't part of any recall

NHTSA ID

11668686

Incident

Mar 1, 2020

The hub on my 02 Durango has had to be replaced 8 times since I bought it in 2018 but everyone says my car isn't part of recall.

NHTSA ID

11633843

Incident

Apr 1, 2018

THE HUB UNIT BROKE WHILE DRIVING THE CAR DID NOT WANT TO GO IT TOOK A LONG TIME TO MOVE FORWARD AND THE STEERING WAS OFF. THERE WAS A POUND CLANKING NOISE RIGHT AFTER I STARTED TO MAKE A LEFT TURN AND THEN IT BROKE.

NHTSA ID

11112349

Incident

Jul 9, 2018

Mileage

165,000 mi

WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...

NHTSA ID

10958341

Incident

Jan 20, 2006

Mileage

58,000 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE UPPER BALL JOINT FRACTURED AND IMPACTED THE FRONT PASSENGER SIDE WHEEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE CAUTIOUSLY HOME. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS NOT INFORMED OF NHTSA CAMPAIGN NUMBER: 04V596000 (SUSPENSION) UNTIL AFTER EXPERIENCING THE FAILURE. THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 208,453. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10944187

Incident

Jan 2, 2017

Mileage

208,453 mi

HEAVY RUST BUILDUP ON FRAME BEHIND UPPER CONTROL ARM MOUNTS. AFTER REMOVING RUST, FRAME METAL IS VERY THIN WITH HOLES THROUGHOUT. POSSIBLY LEADING TO FLEXING & CRACKING. DEFINITELY REDUCING CRASH ABILITIES.

NHTSA ID

10876509

Incident

Jun 24, 2016

Mileage

198,000 mi

DURING BREAKING, STEERING, AND TURNING, I HEAR A "CLACKING" SOUND AND THERE IS A FEELING OF SOMETHING STICKING. WHEN THE SUV IS PARKED ON MY DRIVE WAY, I RELEASE THE HAND BREAK AND I CAN HEAR A STRONG "CLACK" SOUND. I HAD TIMES WHERE THE BREAKING SYSTEM WAS DIFFICULT TO PRESS. I TOOK THE SUV TO PEP BOYS AND THEIR EVALUATION SHOWS THAT IT NEEDS UPPER AND LOWER BALL JOINTS, FRONT BRAKES, AND SHOCK AND STRUTS. STEERING: TERRIBLE AND EXTREMELY DIFFICULT TO TURN (SUPER HARD TO STEER). SOME PARTS WHERE CHANGED BY PEP BOYS IN AN "URGENT" SITUATION. THE STEERING "BEARINGS" ?(A PART THAT GOES FROM THE STEERING WHEEL DOWN TO THE MOTOR) WAS CHANGED. (I HAVE A COPY OF THE WORK DONE).

NHTSA ID

10716090

Incident

May 6, 2015

Mileage

153,500 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 75 MPH, THE REAR DRIVER SIDE TIRE VIBRATED, ACCOMPANIED BY A GRINDING NOISE AND LOUD SOUND. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THE WHOLE TIRE WAS MISSING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR AXLE AND DRUM NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10661664

Incident

Nov 30, 2014

WHILE DRIVING A HIGHWAY SPEEDS AND GOING OVER A BUMP IN THE ROAD THE REAR OF THE VEHICLE WILL JUMP SIDEWAYS WHICH COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. *TR

NHTSA ID

10628219

Incident

Feb 12, 2014

Mileage

95,278 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUMER STATED WHEN SHE ATTEMPTED TO STOP, THE VEHICLE LOCKED UP AND SKIDDED FORWARDED.

NHTSA ID

10573553

Incident

Oct 15, 2012

Mileage

215,000 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE FRONT PASSENGER'S SIDE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE UPPER CONTROL ARM, LOWER CONTROL ARM AND THE BALL JOINTS NEEDED TO BE REPAIRED. THE CONTACT DID NOT HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN I.D. NUMBER: 08E064000 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 2/27/14*CN THE OWNER OF THE VEHICLE REQUIRES A SPANISH RESPONSE. UPDATED 3/6/2014 *JS

NHTSA ID

10561655

Incident

Dec 27, 2013

TL* THE CONTACT OWNS A 2002 DODGE DURANGO 4X4. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED BY A CERTIFIED MECHANIC, WHO REPLACED THE FRONT DRIVER'S SIDE UPPER BALL JOINT WHICH SEPARATED FROM THE VEHICLE. THERE WAS A RECALL RELATED TO THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT); HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ID

10468982

Incident

May 8, 2012

Mileage

100,000 mi

STARTED HEARING NOISES UNDER MY GAS, BRAKE PEDALS. BIG KNOCKING NOISES. FOUND OUT ABOUT A RECALL THAT MY TRUCK NEEDED REGARDING THE BALL JOINTS THAT COULD CAUSE THEM TO BRAKE AND LOSE THE TIRES. WHEN TO THE DEALERSHIP AND WAS TOLD THAT I HAD PASSED THE MILEAGE OF 100,000, AND WOULD HAVE TO PAY OUT OF POCKET. IT WAS ONLY 2463 MILES OVER. I THOUGHT RECALLS DON'T HAVE A TIME LIMIT TO GET FIXED? SO NOW I HAD TO FIND A CAR SHOP TO FIX BOTH BALLJOINTS, ON BOTH SIDES. TO TOP IT OFF THE RIGHT SIDE NEEDED A NEW HUB ACCESSORY REPLACED ALSO THAT I AGAIN HAD TO PAY ON MY OWN. WHY ARE SO MANY THINGS GOING WRONG NOW? AND BY READING ONLINE I'M NOT THE ONLY ONE WITH THESE SAME ISSUES. *TR

NHTSA ID

10447214

Incident

Oct 31, 2011

Mileage

102,463 mi

FRONT END MAKES A REALLY BAD NOISE BACKING UP AND THEN GOING FORWARD. SOUNDS AS IF THERE IS A POPPING NOISE GOING ON AND RIPPLING EFFECT SUCH AS..EXAMPLE IF YOU PUT A CLOSE PIN ON A BICYCLE TIRE TO GET IT TO MAKE NOISE. I'VE HAD IT LOOKED AT BY A DEALER AND A GARAGE AND BOTH SEEM TO CANT ANY THING WRONG WITH IT .THIS HAS BEEN GOING ON FOR THE LAST 3 YEARS NOW....CAN IT BE THE BALL JOINTS? *TR

NHTSA ID

10398105

Incident

Feb 4, 2011

Mileage

30,000 mi

REAR LEFT AXEL FELL OFF MY DODGE DURANGO AND CAUSED AN ACCIDENT. I WAS TRYING TO GET CHRYSLER TO GIVE ME A COPY OF THE INSPECTION THAT WAS DONE BY A INSPECTOR HIRED BY AND WAS DENIED. THIS MODEL OF SUV HAS HAD WHEEL PROBLEMS IN THE PAST AND I WANTED TO BE SURE IT WAS NOT A DEFECT. I WAS TOLD THE INFORMATION IS PROPRIETARY AND I WOULD LEGAL DOCUMENTATION TO GET THE INSPECTORS REPORT. THE CASE #"S ARE: [XXX] AND [XXX]. I ALSO SAVED ALL EMAILS REGARDING THIS PROBLEM. I CAN EMAIL THEM TO YOU OR MAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10392187

Incident

Jan 8, 2011

Mileage

98,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH THE CONTACT HEARD A GRINDING NOISE. THE PASSENGER SIDE OF THE VEHICLE DROPPED TO THE GROUND AND THE TIRE CAME OFF OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE SUSPENSION FRONT CONTROL ARM UPPER BALL JOINT HAD SEPARATED. THE TECHNICIANS ALSO STATED THAT THE FRONT CONTROL ARM UPPER BALL JOINT, SWAY BAR, BRAKE PADS, SUSPENSION CROSS BAR, WHEEL, BRAKES AND CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 04V596000 (SUSPENSION FRONT:CONTROL ARM:UPPER BALL JOINT) BUT THE DEALER INFORMED HER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD COVER A PORTION OF THE REPAIRS BUT THEY COULD NOT COVER THE ENTIRE COST. THE APPROXIMATE FAILURE MILEAGE WAS 142,299. UPDATED 02/18/11 *BF PHOTOS INCLUDED UPDATED 12/06/2011 *LN

NHTSA ID

10381403

Incident

Jan 20, 2011

Mileage

142,299 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 10-15 MPH, HE HEARD A NOISE. WHEN THE VEHICLE WAS TAKEN TO LOCAL REPAIR SHOP, THE CLUTCH PACK RETAINING CLIP ON THE REAR DIFFERENTIAL WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 1/21/11 *CN THE CLUTCH PACK RETAINER FAILED AND HAD TO BE REPLACED AS WELL AS THE ENTIRE REAR DIFFERENTIAL POST UNIT. UPDATED 03/23/11

NHTSA ID

10367187

Incident

Nov 15, 2010

Mileage

95,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE AIR BAG LIGHT AND THE CHECK ENGINE REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE AIR BAG FAILURE. THE DEALERS DIAGNOSIS LOCATED THE FAILURE TO THE AIR BAG SENSOR ELECTRICAL WIRES. NO CODES WERE DISPLAYED REGARDING THE CHECK ENGINE LIGHT. THE VEHICLE WAS TAKEN TO A TIRE GARAGE, BECAUSE THE FRONT TIRES FELT UNSTABLE WHILE DRIVING. THE TIRE MECHANIC STATED THE FRONT HUB CAP CAUSED THE VEHICLE TO FEEL UNSTABLE WHILE DRIVING. THE VEHICLE WASN'T REPAIRED. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 73,000.

NHTSA ID

10362414

Incident

Oct 1, 2005

Mileage

21,000 mi

I WAS MAKING A RIGHT HAND TURN AND THEN AN IMMEDIATE LEFT AT ABOUT 10MPH I HEARD A POP ON DRIVER'S SIDE FRONT WHEEL AND THEN LOST CONTROL OF MY CAR. I WAS ABLE TO REGAIN CONTROL OF MY CAR BUT IT WOULD NOT TURN TO THE LEFT I WAS ABLE TO GET THE CAR TO SIDE OF THE ROAD EVEN THOUGH STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TIRE IT WAS FULLY INFLATED BUT THE TOP OF TIRE WAS TILTED OUT AT THE TOP I COULD NOT DRIVE THE VEHICLE ANY MORE DUE STEERING DIFFICULTIES. I CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MECHANIC. I WAS TOLD BY TOW TRUCK OPERATOR AND THE MECHANIC THAT THE UPPER BALL JOINT ON ARM HAD SEPARATED FROM THE ARM CAUSING ME TO LOSE CONTROL OF THE CAR. A FRIEND STATED THAT DURANGO HAD BEEN RECALLED FOR THIS ISSUE. I CONTACTED MY MECHANIC AND HE IN TURN CONTACTED DODGE. HE WAS INFORMED THAT THERE WAS NO RECALL FOR MY CAR. I CHECKED YOUR WEBSITE AND SAW THAT OTHER DURANGO HAD IN FACT BEEN RECALLED FOR THIS EXACT ISSUE. I CONTACTED DODGE AND WAS ALSO INFORMED THAT THERE WAS NOTHING THEY COULD DO BECAUSE MY DURANGO WAS NOT A PART OF THE RECALL. I HAD MY MECHANIC FIX THE UPPER BALL JOINT. I HAD THEM CHECKED THE UPPER BALL JOINT ON THE OTHER SIDE AND IT WAS ALSO COMING OUT. I HAD TO PAY TO HAVE BOTH UPPER BALL JOINTS REPLACED ON THE FRONT END OF MY CAR. *TR

NHTSA ID

10346982

Incident

Jul 28, 2010

Mileage

89,443 mi

THE FRONT SUSPENSION IS HAVING MULTIPLE PROBLEMS, MY 02 DURANGO HAS BEEN THROUGH 2 PREVIOUS CV JOINTS ON THE DRIVER'S SIDE AND 1 PREVIOUS ON THE PASSENGER SIDE, AND NOW BOTH HAVE FAILED ONCE AGAIN. DRIVER'S SIDE FRONT HUB ASSEMBLY/BEARING HAS GONE BAD FOR 2ND TIME, ALSO THE UPPER & LOWER BALL JOINTS HAVE GONE BAD FOR THE 2ND TIME EACH. I NEED 2 NEW LOWER BACK BUMPERS FOR THE UPPER CONTROL ARM (BOTH FRONT). MY VEHICLE NOW HAS 103K MILES. AT APPROXIMATELY 60K MILES THE FRONT PROPELLER SHAFT WENT BAD AND ONCE REPLACED, IT SOMEHOW PUT A HOLE IN THE Y - PIPE FOR THE EXHAUST, AND THAT MUST BE REPLACED AS WELL, I WAS TOLD THE NEW/AFTERMARKET SHAFT WERE SLIGHTLY LARGER TO ACCOMMODATE THE POWER, THUS WHICH TOOK THE SPACE. ALL OF THIS WILL BE QUITE EXPENSIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10344789

Incident

Jul 18, 2010

Mileage

103,400 mi

I WAS IN AN ACCIDENT BECAUSE THE 2002 DODGE DURANGO'S BRAKES DID NOT WORK AND THE ABS AND BRAKE LIGHT CAME ON. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I HAVE HAD IT CHECKED BY AUTO ZONE, DODGE DEALER, LOCAL MECHANIC...AND NO ANSWERS. THE BRAKES LITERALLY WENT TO THE FLOOR. I HAVE 3 CHILDREN AND HAVE NO OTHER CHOICE BUT TO DRIVE THIS DEATH TRAP. I HAVE ALSO HAD PROBLEMS WITH THE BALL JOINTS/ ELECTRICAL ISSUES. I HAD THE ABS FUSE PULLED, BUT NOT SURE IF THIS IS A SOLUTION. HAS THERE BEEN OTHER COMPLAINTS OF BRAKE FAILURE IN THESE VEHICLES. *TR

NHTSA ID

10326708

Incident

Apr 17, 2010

I JUST FOUND OUT TODAY THAT I WILL NEED TO INSTALL A COMPLETELY NEW SET OF FRONT WHEEL BEARINGS, TIE RODS AND BALL JOINTS AFTER FACTORY RECALL. ACCORDING TO REPAIR SHOP THEY INSTALLED THE SAME FAULTY COMPONENTS TO REPLACE THE ONES THAT WERE RECALLED. I WAS TOLD THEY SHOULD HAVE INSTALLED THE CORRECT UNITS WITH GREASE FITTINGS, THEY DID NOT. GOING TO COST $980.00 TO REPAIR. *TR

NHTSA ID

10314189

Incident

Feb 21, 2010

Mileage

124,314 mi

WHEN I PURCHASED THIS CAR I HAD CONCERNS THAT IT HAD EITHER BEEN IN A ACCIDENT OR A FLOOD. I WROTE TO THE ATTORNEY GENERALS OFFICE, AND ASKED TO CANCEL MY CONTRACT BECAUSE I FELT THAT I HAD BEEN DECEIVED. I FELT THAT THERE WEREN'T ANY OTHER OPTIONS FOR ME, I WAS NOW STUCK WITH A LEMON, AND I HOPED AND PRAYED THAT THE CAR WOULD LAST UNTIL I COULD AFFORD TO PAY FOR IT. WHEN I PURCHASED TIRES , I WAS INFORMED THAT THE BALL JOINTS HAD COMPLETELY SHREDDED THE INSIDES OF MY TIRES ON THE FRONT END, AND HAD TO BE REPLACED IMMEDIATELY . I CONTACTED A DODGE DEALERSHIP AND WAS INFORMED THAT THE UPPER BALL JOINTS ON THE FRONT-END WERE RECALLED, AND REPLACED IN 2004, WHICH WAS TWO YEARS BEFORE I PURCHASED THE CAR IN 2006. I FEEL THAT SINCE DODGE HAS HAD THIS CAR ON MORE THAN TWO OCCASION BECAUSE OF THE FRONTEND, (THE DEALERSHIP WHICH REPAIRED THE CAR AFTER ACCIDENT HAS LOST THEIR LICENSE TO SERVICE DODGE VEHICLES) I WAS REGULARLY USING THIS VEHICLE TO DRIVE MY KIDS TO SCHOOL. I AM A SINGLE PARENT, AND CAN'T AFFORD TO HAVE THEIR DEFECT CORRECTED. I AM AFRAID TO DRIVE THE DURANGO LONG DISTANCE.. I HAVE WRITTEN A LETTER OF COMPLAINT WITH THE CHRYSLER OFFICE IN MICHIGAN, BUT HAVE NOT RECEIVED A RESPONSE. I HAVE ALSO ATTEMPTED TO REACH THE CUSTOMER SERVICE LINE WITH NO RESULTS. *TR

NHTSA ID

10275715

Incident

Jul 3, 2009

Mileage

66,279 mi

UPPER BALL JOINT FAILURE. LOUD NOISE AND DECREASED STEERING FUNCTION. RECALL ON 2002 DURANGO 4X4 BUT NOT ON 2002 DURANGO WITHOUT 4X4. PERHAPS SAME PARTS WERE USED IN BOTH TYPE 2002 DURANGO. RECALL SHOULD BE ON BOTH. ESTIMATE REPAIR COST $1500. *TR

NHTSA ID

10248392

Incident

Apr 8, 2006

Mileage

47,500 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A CLUNKING, WHINING, AND HUMMING SOUND COMING FROM THE FRONT END OF THE VEHICLE. HE DROVE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT BOTH THE UPPER AND LOWER BALL JOINTS AND A TIE ROD NEEDED TO BE REPLACED. THE MECHANIC PERFORMED A WHEEL ALIGNMENT. NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT: CONTROL ARM:UPPER BALL JOINT) WAS REFERENCED. THE CONTACT WAS ALSO INFORMED THAT THE ENTIRE COOLING SYSTEM NEEDED TO BE REPLACED BECAUSE THE DEALER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE COOLING SYSTEM HAS NOT WORKED PROPERLY SINCE THE REPAIR. THE SWITCH TO OPERATE THE BLOWER MOTOR FAN ONLY WORKS ON HIGH. THE FAILURE MILEAGE WAS 110,000. UPDATED 07/15/08.*LJ THE BRAKES WERE REPLACED NUMEROUS TIMES. UPDATED 07/15/08.

NHTSA ID

10231821

Incident

Jun 17, 2008

Mileage

110,000 mi