2002 Dodge Durango Transmission Problems

--- PLEASE--- NHTSA NEEDS TO EXPAND RECALL NOTIFICATION TO COVER MORE VEHICLES. I HAVE 2 DURANGOS, BOTH HAVE SAME PROBLEM DESCRIBED IN RECALL NOTIFICATION # 69542. DODGE CUSTOMER CARE HOTLINE CLAIMS BOTH OF MY VEHICLES (VIN [XXX] AND [XXX]) ARE NOT COVERED BY THIS RECALL. BOTH OF MY VEHICLES EXHIBIT SAME CONDITIONS DESCRIBED IN RECALL NOTIFICATION. RECALL ID # 69542 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT-- RECALL DATE: DEC 04, 2007-- MODEL AFFECTED: 2002 DODGE DURANGO SUMMARY: VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY TO BE REMOVED WHEN THE SHIFTER HAS NOT BEEN PLACED IN THE "PARK" POSITION. CONSEQUENCES: EITHER OF THESE CONDITIONS COULD ALLOW THE VEHICLE TO ROLL AWAY CAUSING A CRASH WITHOUT WARNING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10505437

Incident

Apr 2, 2013

Mileage

150,000 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT SHE WAS UNABLE TO SHIFT THE VEHICLE INTO PARK, BUT WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V555000 (COMPONENT: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 130,000.

NHTSA ID

10410229

Incident

Dec 1, 2008

Mileage

130,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE VEHICLE WOULD NOT RESPOND WHEN THE CONTACT ATTEMPTED TO SHIFT INTO PARK. HE HAD TO SHIFT INTO REVERSE IN ORDER TO TURN OFF THE VEHICLE. HE APPLIED THE EMERGENCY BRAKE TO KEEP THE VEHICLE FROM ROLLING AWAY. TO START THE VEHICLE, HE HAD TO SHIFT INTO NEUTRAL AND APPLY THE EMERGENCY BRAKE AGAIN TO KEEP THE VEHICLE FROM ROLLING AWAY. HE BELIEVED THERE MAY HAVE BEEN AN ISSUE WITH THE TRANSMISSION AND TOOK THE VEHICLE TO A LOCAL MECHANIC. THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE; HOWEVER, THEY STATED THAT IT WAS NOT DUE TO THE TRANSMISSION. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). NO REPAIRS HAVE BEEN MADE. THE CURRENT AND FAILURES MILEAGES WERE LESS THAN 69,000.

NHTSA ID

10262795

Incident

Oct 30, 2008

Mileage

69,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT WAS UNABLE TO PLACE THE VEHICLE INTO DRIVE. SHE HAD TO MANEUVER THE GEAR SHIFTER SEVERAL TIMES BEFORE THE VEHICLE WOULD SHIFT INTO THE DRIVE POSITION. THERE WERE NO WARNINGS PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT A SOLENOID FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN A RECALL AND NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 128,000 AND CURRENT MILEAGE WAS 129,800.

NHTSA ID

10260831

Incident

Jan 5, 2009

Mileage

128,000 mi

MY 2002 DURANGO HAS DEVELOPED PROBLEM WHERE GEAR SHIFT LEVER IS STICKING IN PARK AT INITIAL STARTUP. WILL FREE UP AFTER SEVERAL MINUTES DELAY OR IF BRAKE PEDAL IS PUMPED 3-4 TIMES. WILL NOT REPEAT UNLESS ENGINE IS OFF SEVERAL HOURS. REGULAR DAILY OCCURRENCE PAST 4 WEEKS. CURRENT MILEAGE IS 100,010 MILES. AT FIRST THOUGHT SHIFT LINKAGE FREEZING IN WINTER WEATHER BUT NOW HAVE HAD PROBLEM ON DAYS WITH EXTENDED HOURS OF TEMPS WELL ABOVE FREEZING. NO DEALER CONTACT YET. *TR

NHTSA ID

10254320

Incident

Dec 14, 2008

Mileage

99,400 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE RECALL REPAIR WAS PERFORMED IN FEBRUARY 2008. SOMEONE WAS NEARLY PINNED BETWEEN HIS VEHICLE AND ANOTHER VEHICLE WHEN HIS SON PULLED THE GEAR SHIFT OUT OF PARK. THE DEALER AND THE MANUFACTURER INFORMED HIM THAT THERE WAS A FAIL SAFE BRACKET THAT SHOULD HAVE REPLACED DURING THE RECALL REPAIR. SINCE THE BRACKET IS MADE OF POT METAL IT CAN FAIL EASILY. THE VEHICLE IS CURRENTLY BEING SERVICED AT THE DEALER. THE FAILURE MILEAGE WAS 110000 AND THE CURRENT MILEAGE WAS 111318.

NHTSA ID

10226706

Incident

Feb 2, 2008

Mileage

110,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT SHE DID NOT RECEIVE A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 76,000. UPDATED 04/28/08. *LJ

NHTSA ID

10221164

Incident

Mar 14, 2008

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT WENT TO THE DEALER ON TWO DIFFERENT OCCASIONS DUE TO NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). ON BOTH OCCASIONS, THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT. HE IS CURRENTLY EXPERIENCING THE SHIFTER LOCKING ONCE HE TURNS THE IGNITION. HE LIVES IN A REMOTE LOCATION AND THE DEALER IS THE ONLY ONE IN THE AREA. THE CURRENT MILEAGE WAS 103,140 AND FAILURE MILEAGE WAS 100,000. UPDATED 04-08-08 *BF THE CONSUMER STATED HE TRAVELED OUT OF STATE TO GET THE RECALL DONE. UPDATED

NHTSA ID

10220659

Incident

Jan 4, 2008

Mileage

100,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED AND THE GEAR WAS SHIFTED INTO REVERSE, THE VEHICLE SHUT OFF AND THE STEERING WHEEL LOCKED. THE VEHICLE WAS PARKED AND RESTARTED. THE STEERING WHEEL BECAME UNLOCKED. THE FAILURE OCCURRED WHEN THE VEHICLE WAS BOTH COLD AND WARM AND ONLY WHEN THE GEAR WAS SHIFTED INTO DRIVE OR REVERSE. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 76,000.

NHTSA ID

10216967

Incident

Feb 4, 2008

Mileage

76,000 mi

I HAVE A 2002 DODGE DURANGO. I PURCHASED THE VEHICLE AROUND 12/20/07. AROUND 1/5/08 I NOTICED THAT THE VEHICLE COULD BE SHIFTED OUT OF PARK WITH OUT THE KEY IN THE IGNITION OR THE BRAKE BEING PRESSED. THIS IS AN OBVIOUS SAFETY CONCERN AS IT COULD EASILY SLIP OUT OF PARK OR IF THERE IS A CHILD IN THE CAR THEY COULD HIT IT OUT OF PARK. I DID SOME RESEARCH ON THE PROBLEM AND FOUND THAT THERE WAS A RECALL FOR THIS EXACT PROBLEM ON 01-02 DODGE DURANGOS AND DAKOTAS. I THEN GOT IN CONTACT WITH A DEALERSHIP TO HAVE THE RECALL WORK DONE AND THEY SAID THAT MY VIN NUMBER WAS NOT UNDER THE RECALL AND THAT I HAD TO CALL CHRYSLER CUSTOMER SERVICE. I CALLED THEM AND THEY TO TOLD ME MY VEHICLE WAS NOT COVERED UNDER THE RECALL AND THAT THEY WOULD NOT FIX IT. I FEEL THAT MY CAR SHOULD BE COVERED UNDER THE WARRANTY BECAUSE I AM EXPERIENCING THE EXACT THING THEY WERE RECALLED FOR AND HAVE THE SAME YEAR AND MAKE OF THE RECALL. PLEASE LET ME KNOW IF THERE IS ANY WAY YOU CAN HELP ME. *TR

NHTSA ID

10216614

Incident

Jan 5, 2008

Mileage

110,000 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 35 MPH, THE OIL PUMP FAILED WITHOUT WARNING. THE OIL PRESSURE DROPPED AND THE MOTOR LOCKED. THE DEALER REBUILT THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT THERE WAS OIL LEAKAGE IN COLD WEATHER. WHEN THE ENGINE HEATED UP, THERE WAS SLUDGE BECAUSE THE LEAKER STOPPED THE STRAINER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 112,300 AND FAILURE MILEAGE WAS 91,053.

NHTSA ID

10214508

Incident

Dec 12, 2006

Mileage

91,053 mi

THE TRANSMISSION SHIFTER IS SOMETIMES ABLE TO BE MOVED OUT OF 'PARK' WITHOUT THE KEY IN THE IGNITION. THIS DOES NOT HAPPEN ALL THE TIME, BUT HAS OCCURRED 4 TIMES IN THE PAST WEEK OR SO. I WOULD LIKE THIS CHECKED AND CORRECTED UNDER RECALL 07V555000, BUT WHEN I CALLED MY DEALERSHIP, THEY STATED THAT "CHRYSLER SENDS OUT RECALL INFORMATION TOO EARLY AND THE RECALL HASN'T STARTED YET". I CALLED CHRYSLER AND THEY SAID THAT THERE ARE NO OPEN RECALLS ON MY DURANGO. THEY WOULD NOT LOOK UP THE RECALL # I TRIED TO GIVE THEM.*CN

NHTSA ID

10213433

Incident

Jan 2, 2008

Mileage

30,000 mi

ON THE FIRST DAYS OF NOVEMBER, I STOPPED ON A RED LIGHT, WHEN THE LIGHT WAS GREEN I STARTED GOING. WHEN THE TRANSMISSION REACHED THE THIRD GEAR, THE ENGINE REVVED UP TO 3000 + RPM. TOOK IT TO MECHANIC AND USED THE SCANNER TOOL TO FOUND OUT THAT THE TRANSMISSION WAS SLIPPING ON THE THIRD AND FOURTH GEAR. I WAS DRIVING LATE NIGHT SO NOT TOO MANY CARS AROUND. I HAD TO REPLACE THE WHOLE TRANSMISSION. *TR

NHTSA ID

10211256

Incident

Nov 5, 2007

Mileage

79,000 mi

TRANSMISSION WILL NOT STAY ENGAGED IN PARK. PARKING WILL NOT ENGAGE AND THE ONLY WAY TO KEEP VEHICLE FROM ROLLING IS TO APPLY THE PARKING BRAKE. *TR

NHTSA ID

10211213

Incident

Jun 10, 2007

Mileage

86,850 mi

TRANSMISSION SLIPPING,STARTED AS SLIPPING AT SHIFT POINTS WHEN COLD PROGRESSED TO SLIPPING ANYTIME AT SHIFT POINTS AND WHEN ENGAGED IN A GEAR.HAPPENS MORE WHEN ENGINE AT OPERATING TEMPERATURE IN BUMPER TO BUMPER TRAFFIC OR UNDER STRAIN SUCH AS UPHILL DRIVING,BEEN TO DEALERSHIP 6 TIMES OVER 1 1/2 YEARS NO WORK DONE TO TRANSMISSION,REPETED CLAIMS OF UNABLE TO RECREATE PROBLEM, PERSONALY WENT ON TEST DRIVE WITH SERVICE MANAGER,HE DROVE ANT EXPERINCED PROBLEM CLAIMED PROBLEM TO BE FROM OVER HEATING REPLACED RADIATOR THERMOSTAT DIREGARDED FACT PROBLEM HAPPENING MORE THAN A YEAR WITH COLD ENGINE, NO TRANSMISSION WORK DONE.STILL SLIPPING RETURNED BACK TO DEALERSHIP STILL NO WORK DONE BUT CONFIRMED PROBLEM WITH ABS BRAKES WOULD NOT REPAIR. CONTACTED CHRYSLERFOR HELP DEALERSHIP LIED STATING UNABLE TO RECREATE EITHER PROBLEM. CHRYSLER NOT HELPING. *AK

NHTSA ID

10194257

Incident

Oct 27, 2005

Mileage

41,732 mi

2002 DODGE DURANGO. CAR ENGINE "SURGES" WHEN STARTING TO DRIVE, THEN RETURNS TO NORMAL AFTER A FEW HUNDRED YARDS. OCCURS AT SPEEDS OF 10-20 MPH. REPORTED TO DEALER. DEALER UNABLE TO REPRODUCE PROBLEM. OCCURS RANDOMLY, BUT ABOUT 1-2 A MONTH. CAR ALSO STOPS AND WILL NOT RESTART. RECURS RANDOMLY AND WITHOUT WARNING. LOCAL MECHANIC FEELS PROBLEM COULD BE POWERTRAIN CONTROL MODULE RELATED. OCCURS AT SPEEDS OF 0-60 MPH. *JB

NHTSA ID

10175244

Incident

Dec 14, 2002

Mileage

2,000 mi

OWNER PURCHASED VEHICLE ON 7/3/03 WITH 1300 MILES ON ODOMETER. OWNER HAD PROBLEMS WITH NOISES UNDER THE HOOD AND IN THE STEERING COLUMN. VEHICLE WOULD SLIP OUT OF PARK INTO NEUTRAL OR REVERSE. DEALERSHIP SAID THERE WAS NOTHING WRONG WITH THE VEHICLE. ON 11/1/03 THE VEHICLE CAUGHT FIRE AND BURNED. FIRE STARTED UNDER HOOD IN ENGINE COMPARTMENT, BUT DAMAGE TOO SEVERE TO DETERMINE EXACT CAUSE. *NM

NHTSA ID

10147852

Incident

Nov 1, 2003

Mileage

4,200 mi

THE VALVE BODY WENT BAD ON THE 2002 DODGE DURANGO.*MR THIS PROBLEM OCCURED WHILE THE CONSUMER WAS DRIVING WHICH RESULTED IN THE VEHICLE SLOWING DOWN TO 20 MPH. *NM

NHTSA ID

10133414

Incident

Jan 1, 1901

Mileage

57,000 mi

2003 DARANGO HAS BEEN TAKEN TO JIM'S DODGE TO HAVE A PROBLEM FIXED WHEN YOU DRIVE. THEY TELL US THAT THERE IS NOTHING WRONG WITH IT. WHILE YOU DRIVE THE DARANGO IF YOU HIT A DUMP IT JUMPS TO ONE SIDE OR THE OTHER IT DOES NOT STAY CENTER. THE TRANSMISSION FEELS LIKE IT SLIPS, OR WHEN IT IS STARTED IT LIKE THE VEHICLE JUST DOES NOT WANT TO GO. JIM'[S DODGE HAS TOLD US THAT THERE IS NOTHING WRONG WITH THE VEHICLE, BUT THAT SEEMS TO ALL WE HAVE HAD WITH THIS VEHICLE. ONE MORE THING JIM'S DODGE IS NOT A VERY CLEAN PLACE TO TAKE YOUR VEHICLE TO HAVE IT WORKED ON WE HAVE GOT THE VEHICLE BACK WITH OIL ON THE IN SIDE ON THE VEHICLE, ON THE PAINT, SCRATCHS IN THE PAINT AND ON THE BUMPER. THE VEHICLE HAS COME BACK WITH A VERY BAD SMELL IN IT. IT TOOK US A LONG TIME TO GET THE SMELL OUT. WE CALLED JIM'S DODGE AND TOLD THEM ABOUT THE SMELL AND THEY TOLD US THAT THERE WAS NOTHING THA THEY COULD DO ABOUT IT. THE DATE MIGHT NOT BE EXACT BE CLOSE.*AK

NHTSA ID

10103006

Incident

Sep 1, 2004

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP TO GET THE TIRES BALANCED AND ALIGNED AND IT WAS DETERMINED THAT BALL JOINTS WERE DEFECTIVE. *AK THE VEHICLE COULD NOT BE ALIGNED DUE TO THE BALL JOINTS. THE DODGE DEALER DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. FINALLY THE DEALER FOUND PLAY ON ONE SIDE AND WANTED TO REPLACE BOTH UPPER BALL JOINTS. (THE DEALER REP STATED THAT THEY WERE TRAINED TO CHECK THEM A CERTAIN WAY AND THEY WOULD NOT HAVE FOUND PLAY THE WAY THAT THEY WERE CHECKING THEM) THE TRANSMISSION WOULD INTERMITTENTLY NOT UPSHIFT, HOWEVER THE DEALER WAS UNABLE TO DUPLICATE. *SC *JB

NHTSA ID

10067152

Incident

Jun 1, 2004

Mileage

31,000 mi

TRANSMISSION STICKS IN LOW WHEN STARTING COLD. ALSO STICKS INTERMITTENTLY WHEN VEHICLE HAS NOT BEEN USED FOR SEVERAL DAYS. HAS BEEN TO THE DEALERSHIP 18+ TIMES FOR EXAM/REPAIR ATTEMPTS. FILED LEMON LAW CLAIM AND CHRYSLER REFUSED TO FIX PROBLEM. NOW WHEN TRANSMISSION STICKS, AND FINALLY CATCHES, THE WHOLE REAR END SHIMMIES.*AK

NHTSA ID

10060890

Incident

Jan 6, 2003

DODGE DURANGO, TRANSMISSIN FAILURE AT 29,000 MILES, PREVIOUSE DURANGO BALL JOINTS WENT BAD AT 11,000 MILES VEHICLE COULD NOT EVEN PASS INSPECTION.*AK

NHTSA ID

10060336

Incident

Jan 27, 2003

Mileage

29,000 mi

RETURNED VEHICLE TO DEALER COMPLAINING OF TRANSMISSION SLIPPAGE UPON FIRST DRIVE ON COLD MORNINGS. DEALER COULD NOT REPRODUCE. DEALER COMPLETED 30000 MILE SERVICE INCLUDING TRANSMISSION FLUID/FILTER CHANGE AND NOW TRANSMISSION WON'T ENGAGE AT ALL EVEN THOUGH COMPUTER SAYS IT IS. AT LEAST IT HAPPENED AT THE DEALERSHIP. THEY HAVE CONTACTED CHRYSLER FOR HELP DIAGNOSING. *CB

NHTSA ID

10053247

Incident

Jan 12, 2004

Mileage

31,500 mi

I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND OUT SEAT BELTS ARE UNSAFE! I AM SCARED TO DEATH FOR MY FAMILY ! *AK

NHTSA ID

10051056

Incident

Aug 14, 2002

Mileage

1,000 mi

WHEN THE VEHICLE WAS STARTED THE ENGINE RACED AND REVVED. THE VEHICLE WAS TAKEN TOT HE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. *NLM

NHTSA ID

10016118

Incident

Apr 16, 2003

Mileage

14,000 mi