2019 Ford Ecosport

On September 20, 2023, the Office of Defects Investigation (ODI) opened PE23-015 to investigate instances of engine failure due to loss of oil pressure in model year (MY) 2018-2021 Ford EcoSport vehicles. Some consumers reported a low engine oil pressure warning lamp immediately preceding a complete loss or reduction of motive power while the vehicle was in motion. The investigation revealed that the engine oil pump drive belt tensioner arm may fracture, separate from the tensioner backing plate, and/or the oil pump drive belt may degrade and lose teeth, resulting in a loss of engine oil pressure. A loss of engine oil pressure can result in engine seizure, which can result in a loss of motive power and a loss of mechanical vacuum pump required to provide power braking assist, increase the risk of a crash. On December 22, 2023, Ford filed recall 23V-905 for certain MY 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The recall remedy provides the replacement of the oil pump drive belt tensioner assembly and oil pump drive belt with redesigned parts to improve robustness. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

My car engine light came on, and I instantly lost being able to drive normally. I lost the ability to hit the gas and the car move. The car is sitting at [XXX] [XXX] · [XXX]..... I was informed that the wait can be up to a year. I am disabled and have been missing pain management appointments, psychiatrist appointments, primary care doctor, and I'm unable to get MRI or pain injections for my back. I am desperate for a loaner car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11774978

Incident

Apr 20, 2026

UNKNOWN

NHTSA ID

11774583

Incident

Oct 6, 2024

My 2019 Ford EcoSport is subject to safety recall 23S64 (NHTSA 23V905), involving the engine oil pump drive belt and tensioner. I have been trying to get this recall addressed for approximately two years. When I previously contacted the dealership to schedule the repair, I was told that I would be placed on a waiting list because the necessary parts were unavailable. However, the manufacturer’s recall information indicated that parts and a repair remedy were available. The recall information explains that the engine oil pump belt or tensioner may fail, potentially causing a loss of engine oil pressure, engine damage or seizure, and loss of power braking assistance, increasing the risk of a crash. My vehicle’s recall status currently states “Remedy Available,” but my previous experience with the dealership has left me uncertain whether the repair can actually be completed. I am concerned about continuing to drive a vehicle with this unresolved safety recall. I am requesting assistance obtaining confirmation that the necessary parts are available, a definite timeline for completing the repair, and information about what can be done to address this prolonged delay. To my knowledge, the engine has not experienced a confirmed failure related to this recall.

NHTSA ID

11774570

Incident

Jan 4, 2024

I am filing a safety complaint regarding my 2019 Ford EcoSport and Ford’s repeated failure to properly complete a safety recall. In XXX, my vehicle displayed an oil-pressure warning while driving, just two days after an oil change. I brought it to Woodbridge Ford in [XXX] for recall repairs. They kept my vehicle for three months before claiming it was repaired. However, I continued receiving notices stating the recall was incomplete. In XXX, I contacted the dealership, now Freedom Ford, and was informed that the recall had NEVER been completed. I returned my vehicle for repairs. On XXX, I was told my vehicle was ready. Before I could even leave the dealership lot, the vehicle began shutting down and entering an idle/reduced-power mode. A dealership employee test-drove it and experienced the same malfunction. The dealership kept my vehicle. After repeated attempts to obtain answers, an employee named [XXX] confirmed that parts were MISSING, the vehicle had not been properly reassembled, and additional parts needed to be ordered. He could not explain what happened to the missing components. He also confirmed the vehicle continued malfunctioning while being driven. Additionally, the dealership LOST my original car key, incorrectly cut its replacement, and required my only remaining spare key overnight to attempt another replacement. My vehicle has approximately 56,000 miles, was purchased brand-new, and has no history of major mechanical repairs. It has been in Ford’s possession for months across multiple visits, yet the safety issue remains unresolved. I am extremely concerned that Ford attempted to return a vehicle with missing components and an unresolved malfunction that could cause a dangerous loss of power while driving. I am requesting that NHTSA investigate Ford’s handling of this recall, the incomplete and potentially unsafe repairs, and the dealership’s decision to release my vehicle despite these defects. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11772342

Incident

Aug 26, 2026

2019 Ford EcoSport 1.0L, VIN [XXX], 23,338 miles. Ford Safety Recall 23S64/NHTSA 23V-905 was performed by Rod Baker Ford in September 2025. Repair order XXX was opened XXX and the recall work was completed/invoiced XXX at approximately 22,812 miles. The repair included replacement of the timing belt, oil-pump drive belt and oil-pump drive-belt tensioner. The Ford repair order documents the 23S64 completion and the replacement parts. On XXX, at approximately 23,338 miles, the engine suffered a catastrophic failure in traffic. This was only approximately 526 miles after the 23S64 repair. Initial diagnosis found no compression. Hawk Ford subsequently diagnosed failure/collapse of timing-belt tensioner CM5Z-6K254-A. Ford's 23S64 repair procedure required replacement of the timing belt but reused the existing timing-belt tensioner. That tensioner had to be compressed/locked and reused during installation of the new timing belt. Less than one year and only approximately 526 miles later, that tensioner collapsed and the engine suffered catastrophic damage. Ford has declined to participate in the engine repair/replacement. Ford Customer Care case XXX. I am reporting this because a timing-system component that Ford's recall procedure required technicians to reuse failed shortly after the recall repair and at extremely low vehicle mileage. I am concerned this may represent a safety issue or an inadequacy in the 23S64 repair procedure as the recall work which was designed to prevent such an incident did not prevent such an incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765187

Incident

Sep 14, 2026

Engine shut off while driving a vibration sounded prior to shut off so I turned off a/c then restarted engine again

NHTSA ID

11761789

Incident

Sep 2, 2026

My 2019 Ford EcoSport suffered sudden low oil pressure and catastrophic engine failure 10 months after receiving service under Safety Recall 23S64. NHTSA Campaign 23V905. The Authorized dealership is refusing to inspect the vehicle or honor Ford's engine replacement remedy, claiming the recall is closed and too much time has passed. This leaves me with an un-remedied safety hazard.

NHTSA ID

11761519

Incident

Aug 28, 2026

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact called another dealer, Shottenkirk Ford Jasper (868 GA-515, Jasper, GA 30143); and the contact was informed that the vehicle had to experience the failure before the recall repair would be performed. The manufacturer was contacted by email, but was unable to assist with having the vehicle serviced. The contact had not experienced a failure.

NHTSA ID

11759201

Incident

Aug 24, 2026

Customer Satisfaction Program 26L02 Certain 2014-2021 Model Year Various Vehicles 1.0L Fox Classic Engine Timing Belt and Oil Pump Belt Interval Change

Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns

This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.