Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2013 Ford Edge submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 39 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 39, in the owner's own words
The rear view camera image suddenly became inverted (upside down) and the guide lines normally displayed disappeared. This defect appears permanent. Due tot the camera malfunction it is easy to be disoriented and collide with object behind the vehicle. On several occasions I ran into parking lot dividers and planters.
Rearview Camera display is upside down.
The driver side passenger "door ajar" sensor stays on constantly and is unsafe because we aren't sure if the door is truly open or not? We are scared to have passengers sit on that side of the vehicle for fear of the door flying open and causing injury by falling out or other injury because the sensor does not tell us accurately as to whether the door is truly closed all the way or not. It also drains the battery over time due to constantly being on. This problem has been going on for 2 years. We had it looked at by a mechanic. We were told they can replace the sensor, but it would likely go out again because this is a manufacturer defect, and a well known problem for Ford Edges as well as other Ford models, but they refuse to issue a recall. This is EXTREMELY UNSAFE. The other safety concern I have is the need for a recall on our VIN SPECIFIC rear view camera. The screen went blank and then, when it came back on, the image is flipped upside down and has vertical lines across the screen making it extremely difficult to see. This is a crucial component to safety. This happened approximately 1 year ago. This is EXTREMELY UNSAFE as we can back over and KILL someone if we don't go super slow and intensely observe the camera while in reverse. This is even more dangerous in poorly lit places. There were no warnings or sensors indicating a problem with the camera. It just went blank and then PERMANENTLY flipped the image upside down.
Rear view (back up) camera works only on and off. The screen goes black and a warning to contact the dealer shows up. It is getting more and more frequent lately. I am having a very hard time in crowded parking lots. Now it has stopped completely.
The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera displayed a distorted image. The contact stated that the rearview camera had previously been replaced in 2020 under warranty. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that there was no recall associated with the VIN and referred her to the manufacturer for assistance. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 20V575000 (Visibility); however, the VIN was not included in the recall. The failure mileage was approximately 135,000.
The first issue I am having is that the vehicle is telling me to put my car in park when it’s already in park. This has been going on for many months now. My second issue is when I fill my tank to full and try to start it, it has a hard time turning over. This has been going on for many months now. My third issue is that my front wipers will not turn off no matter what I do. And it’s been weeks. The fourth issue I have is that two of my tires keep leaking air since I have purchased a vehicle from the dealership and I have had it in and they claim they sealed it but they are still leaking. So I constantly have to fill them up with air. This has been going on since I bought it from the dealership.
Panoramic Sunroof Broken, Glass stuck open, Paid to have it closed. Can not find a dealer or body shop willing to fix to re-open the sunroof
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield shattered. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.
The sunroof rails guides broke and its not being hold by the rail guides. The broken pieces are just floating free. Feels like if i take highway the paranomic glass will swing open and cause an accident. Im really concern for my family or any passanger. I believe its a default from ford for not being well engeneeeed.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 40 MPH, there was a smell of burned rubber, and upon inspection, the contact noticed fire coming from the rear windshield wiper. The contact pulled over and fire marshals extinguished the fire. A police report was not taken and no one was injured. The vehicle was towed to a local dealer and was awaiting diagnosis. The manufacturer was informed of failure and told the contact to call NHTSA. The failure mileage was 188,013.
LIGHT KEEPS COMING ON WHILE DRIVING, SAYING LEFT PASSENGER DOOR IS NOT CLOSED. SHORTLY AFTER THAT STARTED THE WIPERS STARTED COMING ON BY THEMSELVES ONCE THE CAR IS STARTED. WE DO NOT HAVE AUTOMATIC WIPERS. WHILE LOOKING ONLINE TO TRY TO FIGURE OUT WHY THIS WAS HAPPENING, DISCOVERED MANY OTHER PEOPLE HAD THE SAME PROBLEM ON THIS YEAR, MAKE & MODEL. THERE SHOULD BE A RECALL ON THIS SINCE THERE ARE SO MANY!
MY 2013 FORD EDGE HAS BEEN HAVING ISSUES WITH THE DRIVER'S DOOR LATCH SENSOR. THE SENSOR DOES NOT WORK PROPERLY AND THE VEHICLE COMPUTER IS CONSTANTLY THINKING THAT MY DOOR IS AJAR. IT ILLUMINATES THE INTERIOR LIGHTS CAUSING DISTRACTIONS AND SAFETY ISSUES FOR ME TRYING TO DRIVE AND OTHER DRIVERS AROUND ME, ESPECIALLY SINCE I WORK 3RD SHIFT AND DO A LOT OF NIGHTTIME DRIVING. IT HAS DRAINED MY BATTERY NUMEROUS TIMES DUE TO IT SETTING MY ALARM OFF INTERMITTENTLY BECAUSE IT ALL OF THE SUDDEN THINKS MY DOOR IS OPEN WHEN I HAVE IT PARKED. I HAVE READ SO MANY COMPLAINTS OF THIS ISSUE. THIS SHOULD HAVE BEEN A RECALL BY FORD YEARS AGO AS THIS IS A SAFETY HAZARD. FORD SENT A LETTER OUT STATING THAT THEY WOULD DO A ONE-TIME COURTESY FIX FOR PEOPLE HAVING THIS PROBLEM, HOWEVER, THEY LISTED REQUIREMENTS FOR MILEAGE AND AGE OF VEHICLE THAT YOU HAD TO MEET TO HAVE THEM FIX IT. SO EVEN THOUGH I HAVE OWNED THIS CAR SINCE 35,000 MILES, THEY TOLD ME THAT I DIDN'T QUALIFY. FORD IS NOT GOING TO STEP UP ON THEIR OWN AND BE RESPONSIBLE ABOUT THIS, THEY NEED IT TO BE FORCED ON THEM TO DO SO.
CARS DOOR SAYS IT'S OPEN WHILE DRIVING EVEN WHEN IT'S CLOSED COMPLETELY. ALSO WIPERS DON'T SWIPE UP AND DOWN
WHILE DRIVING ON HWY 2 IN WENATCHEE, WA AT 5PM ON OCTOBER 2, 2019 MY SUNROOF EXPLODED. THE SUNROOF WAS CLOSED AT THE TIME. THERE WERE NO OVERPASSES OR CARS NEAR ME WHEN THIS HAPPENED. THE WEATHER WAS PARTLY CLOUDY AND AROUND 72 DEGREES. I WAS DRIVING APPROXIMATELY 60 MPH.
NO SET TIME THE BRAKES FAILS. GOES TO THE FLOOR INSTEAD OF STOPPING AND IT DOESN'T MATTER WHAT RATE OF SPEED YOU'RE TRAVELING. EVEN AFTER THINKING FORD FIXED IT I ALMOST GOT INTO AN ACCIDENT BECAUSE THE BRAKES FAILED. FORD FIXED IT BY DOING A FLUSH, COST CHARGED ME A LOT OF MONEY FOR NOTHING OR THEY DON'T KNOW WHAT THEY'RE DOING.
MY WIPERS CONSTANTLY SWIPE
THE REAR WIPER STAYS ON EVEN THOUGH THE SWITCH IS IN OFF POSITION. IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND WHILE STATIONARY.
REAR DOOR SENSOR WILL NOT GO OFF, RESULTS IN DOME LIGHT STAYING ON RUNNING BATTERY DOWN. WIPERS WILL NOT SHUT OFF
THE WINDSHIELD WIPERS ON MY FORD EDGE STAY ON AT ALL TIMES WHEN THE VEHICLE IS TURNED ON. THIS CAUSED MY WINDSHIELD WIPER TO FLY OFF AND BREAK. THIS IS A SAFETY HAZARD AND VERY DISTURBING WHILE DRIVING. I HAD TO PUT A TOWEL ON THE METAL PART TO GO BACK HOME TO KEEP THE METAL FROM SCRAPING AND RUINING MY WINDSHIELD.
THE WIPERS RANDOMLYTURN ON WHEN SWITCH IS IN OFF POSITION
DRIVING ON INTERSTATE HIGHWAY AT 70 MILES PER HOUR ON STRAIGHT LEVEL AND SMOOTH SECTION OF HIGHWAY WHEN A SUDDEN LOUD EXPLOSION OCCURRED, AND GLASS COULD BE HEARD FALLING. DRIVER STOPPED TO ASSESS DAMAGE. GLASS HAD SHATTERED AROUND THE PERIMETER OF THE STATIONARY PORTION OF THE PANORAMIC SUNROOF. THERE WAS NO FLYING ROAD DEBRIS AT THE TIME OF THE INCIDENT. THERE WAS NO APPARENT EVIDENCE OF IMPACT. THIS APPEARS TO BE EITHER A PROBLEM WITH THE MANUFACTURING OF THE GLASS OR THE WAY IN WHICH IT IS ATTACHED TO THE VEHICLE. TEMPERATURE WAS NEAR FREEZING AND WARMING.
TL* THE CONTACT OWNS A 2013 FORD EDGE. AFTER THE VEHICLE WAS REFUELED, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER PIPE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS SHUT OFF, THE INSTRUMENT PANEL REMAINED ILLUMINATED AND CAUSED THE BATTERY TO BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE DOOR AJAR SWITCH NEEDED TO BE CLEANED AND REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO MENTIONED THAT THE HEATING SYSTEM FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEATING SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,338.
DOOR LATCH MALFUNCTION. DOOR IS PROPERLY CLOSED BUT SENSOR DOESN'T COMMUNICATE TO COMPUTER. DOME LIGHTS STAYS ON, DOOR AJAR WARNING- DRAINS BATTERY WHEN NOT BEING DRIVEN. DOORS WILL NOT LOCK/STAY LOCKED WHEN VEHICLE IS IN MOTION. POOR VISIBILITY WHEN REVERSING IN THE DARK AS DOME LIGHT STAYS ON AND REFLECTS ON WINDOWS. ONLINE RESEARCH SHOWS THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE- IT IS A SAFETY ISSUE THAT THE DOORS WILL NOT STAY LOCKED WHEN THE CAR IS IN MOTION
THE DOOR ADJAR STAYS ON WHILE DRIVING LEAVING LIGHT DOME ON CAUSING VISIBILITY PROBLEMS AT NIGHT. WHEN I GET HOME I ALWAYS HAVE A HARD TIME CLOSING MY DOOR FOR THE LIGHT DOME TO TURN OFF. MY BATTERY ALREADY DIED HAD TO BUY A NEW BATTERY AND THE CAR WAS PURCHASED BRAND NEW IN 2013! A BATTERY SHOULD NOT DIE THAT SOON! ALL BECAUSE THIS DOOR ADJAR. PLEASE HAVE THIS RECALLED. ALSO. I HAD THIS PROBLEM FIXED FOR A MINUTE WHEN I TOOK THE CAR TO GET CHECKED AT FORD WHEN IT WAS STILL IN WARRANTY! THEY FIXED IT FOR THE TIME BEING BUT IT STARTED TO HAPPEN AGAIN. AND MY WARRANTY IS OVER!
THE DOOR AJAR SWITCH IS NOT WORKING CORRECTLY, MY INTERIOR AND EXTERIOR LIGHTS STAY ON AFTER I LOCK THE DOORS, THE DOOR AJAR CHIME RINGS THE WHOLE TIME I'M DRIVING. THIS IMPEDES VISIBILITY, ATTENTION, AND COULD HAVE ADVERSE SAFETY CONSEQUENCES.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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