Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
14
Latest May 18, 2016
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
4%
of 340 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2002 Ford Expedition submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
Shown in the owner’s own words, exactly as filed
Body & structureEngineOther / unspecified
Filed May 18, 2016
Fire reported
THE VEHICLE WAS DRIVEN EARLIER THAT DAY FOR ABOUT 2 TO 3 MILES AND THEN IT WAS PARKED INSIDE A PRIVATE MOBILE HOME PARK. AFTER 30 TO 45 MINUTES HAD PASSED, AN EXPLOSION WAS HEARD OUTSIDE THE MOBILE HOME PARK; THE VEHICLE EXPLODED AND WAS ON FIRE. THE EXPLOSION OCCURRED IN THE HOOD AND NOW IT IS A TOTAL LOSS. THIS OCCURRED ON APRIL 18TH, 2016. WE CONTACTED THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND THEY INFORMED US THAT A RECALL BACK IN 2005 WAS ISSUED. THE FORD MOTOR COMPANY HAS NOT HELPED US OUT IN THIS ACCIDENT.
NHTSA ID
10865679
Incident
Apr 18, 2016
Body & structureElectricalEngine
Filed Jul 27, 2015
Fire reported
ON THE EVENING OF JULY 7TH, 2015 AT APPROXIMATELY 10:45 P.M. WE HEARD A COMMOTION OUTSIDE OUR APARTMENT COMPLEX AND DISCOVERED MY '02 EXPEDITION FULLY ON FIRE AND BEING DOUSED BY THE LOCAL FIRE DEPARTMENT. IT HAD JUST COME BACK FROM REPAIRS THAT AFTERNOON - TO THE PIGTAIL SWITCH AND RE-WIRING IN THE STEERING COLUMN DUE TO LOSS OF TURN SIGNALS AND RADIO. NOT ONLY WAS MY CAR DESTROYED, BUT THE CARS ON EITHER SIDE WERE DAMAGED, AS WELL AS DAMAGE TO THE APARTMENT COMPLEX. WE RETAINED AN ATTORNEY AND OUR INITIAL REPORT FROM THE FIRE DEPARTMENT STATED THE CAUSE AS "FAULTY WIRING." THE PRIVATE FIRE INVESTIGATOR WE RETAINED HAS ADVISED OUR ATTORNEY THAT THE FIRE IS DUE TO THE FLAWED CRUISE CONTROL SYSTEM THAT HAS BEEN THE CAUSE OF HUNDREDS OF OTHER FIRES IN FORD VEHICLES. WE INTEND TO PURSUE THIS MATTER LEGALLY AND WOULD SINCERELY APPRECIATE ANY ASSISTANCE OR ADVISE YOUR OFFICE CAN PROVIDE. *TR
NHTSA ID
10743691
Incident
Jul 7, 2015
Mileage
145,000 mi
Body & structureSuspension
Filed Feb 23, 2014
DURING INSPECTION IT WAS NOTICED THAT THE UPPER AND LOWER REAR CONTROL ARMS WERE RUSTED THROUGH AND UNSAFE. HAD THEM REPLACED INCLUDING THE RUSTED THROUGH SHOCKS. HOOD AND ROOF PAINT SHOWS SERIOUS PAINT PEELING AND BUBBLING. *TR
NHTSA ID
10565491
Incident
Jan 21, 2013
Mileage
85,000 mi
Body & structureElectrical
Filed Jan 18, 2011
1. WHEN IT RAINS MY 2002 FORD EXPEDITION HAS WATER COMING INSIDE OF IT ON THE DRIVER SIDE. CONSEQUENTLY CAUSING MY GEM AND FUSE BOX TO HAVE TO BE REPLACED. I TOOK IT TO THE DEALER AND REPLACED THE GEM AND RESEALED MY WINDSHIELD. THE NEXT DAY AFTER RECEIVING MY VEHICLE BACK FROM THE DEALER IT RAINED AGAIN AND HAD TO TAKE IT BACK FOR THE SAME SYMPTOM. THEY DRIED OUT THE MODULE AND MADE SURE THE WINDSHIELD WAS SEALED GOOD BUT UNTIL THIS DAY RAIN STILL COMES IN. I ALSO REPLACED THE DOOR SEAL AND TOOK THE LUGGAGE RACK OFF AND PUT SEALANT UNDER IT AND IT STILL GETS WATER IN MY VEHICLE. *TR
NHTSA ID
10377080
Incident
Dec 23, 2010
Mileage
133,334 mi
Body & structureTires & wheels
Filed Apr 8, 2008
1 injury reported
TIRE DETREADED ON OUR WAY TO SAN ANTONIO FROM EDINBURG RIPPING OFF THE SIDE FENDER AROUND THE TIRE. THE BOTTOM PART OF THE TRUCK CAVED IN. *TR
NHTSA ID
10223683
Incident
Jun 1, 2007
Mileage
67,000 mi
Body & structure
Filed Nov 8, 2006
WE BOUGHT OUR 2002 EXPEDITION FEB/2006. SINCE THEN, EVERY TIME IT RAINS, WE EXPERIENCE WATER DRIPPING FROM THE VISOR HINGES. WE WERE CONCERNED THAT OUR ROOF WILL RUST SO WE TOOK IT TO OUR MECHANIC BUT HE COULD NOT FIND THE PROBLEM. WE CONTINUED TO DRIVE IT BUT BECAME MORE CONCERNED ABOUT THE POTENTIAL PROBLEMS SO WE TOOK IT BACK TO OUR MECHANIC AND TOLD HIM TO KEEP IT UNTIL HE FINDS THE PROBLEM ON OCT 30, 2006. WE ALSO NOTICED OUR DASH LIGHTS FLASHING. WE TOLD HIM TO ALSO FIND OUT WHAT IS CAUSING THIS PROBLEM ALSO. WE RECEIVED A CALL FROM HIM LATER IN THE DAY AND HE ADVISED US THAT HE CALLED THE DEALERSHIP WHO ADVISED HIM THAT THERE'S AN OVERLAYMENT OF METAL BEHIND THE WINDSHIELD THAT FORD FAILED TO SEAL CORRECTLY AND THE WINDSHIELD WASN'T SEALED CORRECTLY SO WHEN IT RAINS OR SNOWS, THE WATER SEEPS THROUGH THE WINDSHIELD AND FILLS THE PILLARS WITH WATER. THE OVERFLOW OF WATER FROM THE PILLARS IS WHAT DRIPS THROUGH THE VISOR HINGES. SOME OF THE WATER LEAKS INTO THE WIRING IN THE DASHBOARD AND OTHER PLACES. FORD ADVISED THERE IS NO RECALL FOR THIS. WE FOUND SOMEONE ELSE HAD A SIMILAR PROBLEM FROM A PETRINA COMPTON @ MY3CENTS.COM WHICH SHE ADVISED OF A "SPECIAL MESSAGE" SENT DIRECTLY FROM FORD TO ALL FORD DEALERSHIPS IN APRIL OF 2002 WHICH STATES 1997-2002 EXPEDITIONS MAY EXHIBIT ELECTRICAL PROBLEMS DUE TO WATER LEAKING IN THROUGH INCORRECTLY SEALED WINDSHIELDS. SPECIAL MESSAGE #15773. IF FORD IS ALREADY AWARE OF THIS PROBLEM AND THEY ADMIT THEY ARE AWARE OF IT IN SO MANY YEARS OF MODELS, WHY HAS THERE NOT BEEN A RECALL ON THIS? I FEEL THAT THIS DEFECT WILL BE A POTENTIAL SAFETY HAZARD WHILE OPERATING VEHICLE WHEN THE ELECTRICAL FAILS OR CAUSES A SHORT IN THE ELECTRICAL SYSTEM AND CAUSES A FIRE. PLEASE TAKE THE TIME TO INVESTIGATE THIS DEFECT. I'M SURE THERE ARE SEVERAL OTHER OWNERS WHO HAVE THE SAME PROBLEM BUT DON'T KNOW WHERE TO TURN OR HAVE BEEN TOLD BY THEIR MECHANICS AND DEALERSHIPS THAT THEY CANNOT LOCATE THE PROBLEM. *JB
NHTSA ID
10172893
Incident
Oct 30, 2006
Body & structure
Filed Mar 20, 2006
2003 EXPEDITION LEAKED WATER INSIDE VEHICLE. THE OUTSIDE MOLDING OF THE WINDSHIELD CAME OFF. *TS THE CONSUMER STATED WHILE DRIVING, THE HEAD LIGHTS, INTERIOR LIGHTING AND RADIO ALL WENT OUT DUE TO THE LEAKING WATER WHICH WAS AFFECTING THE ELECTRICAL SYSTEM. THE DOORS RATTLED. *JB
NHTSA ID
10154080
Incident
Jan 1, 1901
Body & structureElectrical
Filed Feb 9, 2006
Fire reported
MY 2002 FORD EXPEDITION'S WINDSHIELD WIPERS AND AUDIO SYSTEM WOULD NOT FUNCTION IN ANY POSITION EXCEPT PARK. I TOOK THE VEHICLE IN ON JAN. 24 AND WAS TOLD THAT SINCE THE VEHICLE AUDIO AND WIPER SYSTEM FUNCTIONED PROPERLY. I GOT A CALL LATER IN THE DAY SAYING THAT THE VEHICLE'S WIPERS AND AUDIO SYSTEM DISPLAYED THE MALFUCNTION THAT I HAD DESCRIBED. I WAS ALSO TOLD THAT THERE WAS SEVERE CORRSION AROUND SOME OF THE ELETRICAL PARTS. THE SERVICE TECH SUSPECTED A LEAK BUT COULD NOT TELL WHERE THE LEAK WAS COMING FROM. THE DEALERSHIP REPLACED THE CORRODED PART FOR THE AMOUNT OF $1065.70 AND RELEASED THE CAR TO ME. ON JAN. 31, MY HUSBAND NOTICED AT 5:00 A.M AS HE WAS PREPARING FOR WORK THAT THE AUDIO SYSTEM WAS BLASING AND THE DASH BOARD WAS LIT. HE ATTEMPETED TO START THE CAR, BUT IT WOULDN'T. HE CALLED THE DEALERSHIP AT 8:00 A.M TO REPORT THE PROBLEM. A TOWING COMPANY WAS CONTACTED AT THIS TIME. AT APPROXIMATELY 12 NOON, MY HUSBAND ATTEMTED TO START THE CAR AGAIN. THIS TIME IT STARTED AND MY HUSBAND DROVE THE VEHICLE TO THE DEALERSHIP. THE "SERVICE ENGINE" LIGHT REMAINED ON, AND THE VEHICLE DROVE "ROUGH". ON ARRIVAL AT THE DEALERSHIP, A SMALL FIRE STARTED UNDER THE HOOD OF THE VEHICLE. THE STARTER HAD BURNED (ACCORDING TO THE SERVICE TECH). THE STARTER WAS REPLACED ON FEB. 6. THE SERVICE MANAGER THEN REPORTED THAT A LEAK WAS DETECTED, AND HE SUSPECTED THAT IT WAS COMING FROM THE TOP OF THE WINDSHIELD (WE TOLD THEM THAT WE REPLACED THE WINDSHIELD IN JULY BECAUSE OF A SMALL WHOLE FROM A ROCK IN THE ROAD). WE PAID AN ADDITIONAL $335 FOR THE REPLACEMENT OF THE STARTER. WE CARRIED THE VEHICLE BACK TO THE GLASS DELEARSHIP AND HAD THEM RUN A "WET" TEST WITH MY HUSBAND AS A WITNESS. WATER DID NOT ENTER THE VEHICLE THROUGH THE WINDSHIELD. AS AN EXTRA PRECAUTION WE HAD EXTRA SEALANT PLACED AROUND THE WINDSHIELD. UPON FURTHER INVESTIGATION, I LEARNED THAT THE WIPERS MAY HAVE A MALFUNCTION THAT CAUSES WATER TO ENTER THE DASH AFTER RAIN OR SNOW. BOTH OCCURANCES STARTED AFTER RAIN. *NM
NHTSA ID
10149860
Incident
Jan 24, 2006
Mileage
97,400 mi
Body & structure
Filed Sep 26, 2005
WINDSHIELD LEAKED ON DRIVER SIDE DURING A RAINSTORM. WATER THEN ENTERED A RELAY CONTROL BOX CAUSING ELECTRICAL MALFUNCTIONS WITH THE CLIMATE CONTROL SYSTEM. THE SYSTEM RAN WITHOUT THE KEY IN THE ON POSITION WHILE THE VEHICLE WAS UNATTENDED. *NM
NHTSA ID
10137703
Incident
Sep 26, 2005
Mileage
37,000 mi
Body & structurePowertrain (other)Suspension
Filed Jul 23, 2004
FORD EXPEDITION FAILED SUSPENSION SYSTEM REPAIR REQUEST UNDER WARRANTY.*MR THE CONSUMER'S BELIEVED THE SUSPENSION SYSTEM IS FAULTY. THE CONSUMER CONTACTED THE MANUFACTURER BUT THEY REFUSED ANY ASSISTANCE. *NM THE TRANSMISSION STARTED WITH AN OCCASIONAL CHUNK AND OR RATCHETING SOUND, ROUGH, DID NOT MOVE AND WOULD BANG WHEN MOVED, THE DRIVER WINDOW OCCASIONALLY ROLLED UP OUT OF THE TOP RACK AND THERE WAS AIR LEAKAGE, THE VEHICLE WAS EXTREMELY BOUNCY AND WAS SO SEVERE THAT THE CONSUMERS HEAD WOULD BOUNCE AGAINST THE ROOF TOP OF THE VEHICLE AND THE VEHICLE SWAYED SEVERELY WHEN THE VEHICLE MADE A TURN AROUND CURVES. *SC *JB
NHTSA ID
10083708
Incident
May 25, 2004
Mileage
31,614 mi
Body & structure
Filed Apr 6, 2004
ROOF SEPARATED FROM THE SUPPORTS. *LA
NHTSA ID
10065625
Incident
Apr 5, 2004
Mileage
30,891 mi
Body & structure
Filed Dec 31, 2003
RUST DEVELOPED ON THE ROOF OF CAR IN SUPPORT GROOVES.
NHTSA ID
10051404
Incident
Oct 7, 2002
Mileage
10,000 mi
Body & structure
Filed Aug 15, 2003
FORD 2002 EXPIDITION. 52,000 MILES SUN ROOF DRIP TRAY HAS FALLEN LOOSE. RAILINGS AND DRIP TRAYS NEED REPLACING. FORD HAS ISSUED A BULLETIN ON THIS ISSUE AND KNOWS IT IS A PROBLEM, YET REFUSES TO ACKNOWLEDGE A RECALL ON THIS ISSUE. IF SAFETY IS A CONCERN, THEN RAIN INSIDE MY VEHICLE WHILE DRIVING SHOULD BE A GOOD ENOUGH TO SATISFY THAT CONCERN. *AK
NHTSA ID
10032874
Incident
Aug 15, 2003
Mileage
51,000 mi
AirbagsBody & structure
Filed May 21, 2002
Crash reported1 injury reported
WHILE DRIVING AT 40MPH, THE CONSUMER HAD EXPERIENCED A HEAD-ON COLLISION WITH ANOTHER VEHICLE, IN WHICH THE AIRBAGS DID NOT DEPLOY. *AK ESTIMATED PROPERTY DAMAGE WAS 20000 DOLLARS. THE ACCIDENT CAUSED THE FRONT-END TO COLLAPSE ALL THE WAY TO THE ENGINE BLOCK. *SCC
NHTSA ID
8010257
Incident
Apr 30, 2002
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own