Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2002 Ford Expedition submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 58 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 58, in the owner's own words
Cruise control deactivation switch. I was getting in my truck on my way to work in the early morning. as I walked by the hood I could smell what seemed like burning wire, so I opened the hood & right as I got it all the way up flames started shooting up. I put the fire out and had to wait to call my mechanic he came and told me it was definitely the deactivation switch that had caught fire.
The contact's fiancée owns a 2002 Ford Expedition. The contact stated that there was smoke coming from the driver's side front end of the vehicle. The contact stated that while his fiancée was attempting to drive the vehicle the following day, the brake pedal was depressed but was firm, requiring the contact's fiancée to step on the brake pedal to drive. The brake pedal remained on the floorboard and was inoperable, causing the contact's fiancée to shift to park(P) to stop the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the speed control deactivation switch (SCDS) connectors had burned, and the brake fluid had leaked from the brake fluid reservoir. The dealer replaced the SCDS sensor and harness under NHTSA Campaign Number: 05V388000 (Vehicle Speed Control). The dealer declined to perform repairs for collateral damages. The contact stated that he was an auto-electrician mechanic who owned an auto shop. The vehicle was then towed to the contact's auto repair shop, where mechanics replaced the brake master cylinder and cleaned the brake fluid off the engine bay. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 163,745.
My spark plugs are going bad, I bought three tires. But now I'm having to take it to the shop because it's weird noises coming from the tire it may be the wheel baring or sway bar link and bushing the mechanic say.
The contact owns a 2002 Ford Expedition. The contact stated that while the vehicle was parked, it caught fire. The fire started from under the hood of the vehicle. The contact was able to extinguish the fire with water. An independent mechanic came to the contact's residence and diagnosed that the failure was related to NHTSA Campaign Number: 05V017000 (Vehicle Speed Control) however, the contact did not receive notification of the recall. The mechanic informed the contact that the speed control deactivation switch caused the fire that damaged the hydraulic control unit and the pigtail. The vehicle was towed to the dealer. The dealer confirmed that the failure was related to the recall. However, the dealer denied the recall repair since the recall was open for many years but was left unrepaired. The contact stated that she had owned the vehicle for a couple of months and was not aware there was a recall. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,457.
CRUSE CONTROL NOT WORKING AND NO HORN
TL* THE CONTACT OWNED A 2002 FORD EXPEDITION. WHILE THE VEHICLE WAS PARKED, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT FOUND THAT THE MASTER CYLINDER CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. A FIRE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO CROWLEY FORD LINCOLN (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062) WHERE IT WAS DEEMED DESTROYED. THE DEALER DID NOT GIVE A DIAGNOSIS, BUT CONTACTED THE MANUFACTURER MULTIPLE TIMES TO DETERMINE WHAT FORD SHOULD COVER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V017000 (VEHICLE SPEED CONTROL). THE MANUFACTURER PROVIDED CASE NUMBER: CAS12637815 AND ADVISED THE CONTACT TO CALL HIS INSURANCE COMPANY. THE MANUFACTURER STATED THAT THEY WOULD SEND AN INSPECTOR. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 09/07/17*LJ *CN
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT WHILE PARKED FOR OVER 20 HOURS THE VEHICLE CAUGHT ON FIRE. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.
IN MARCH 2012 MOTHER WAS PULLING INTO A PARKING LOT IN WACO. CAR SUDDENLY ACCELERATED AND RAN THROUGH THE PARKING LOT EVENTUALLY HITTING A PARKED CAR. CAR WAS FIXED AND MOTHER TOLD THEM TO CHECK THIS ISSUE OUT. AGAIN ON 9/3/12, SHE WAS PULLING INTO A PARKING SPACE THE CAR SQUEALED, SUDDENLY ACCELERATED, DID ALMOST A U TURN AND RAN INTO THE WALL AT WALGREENS. THANKFULLY, NO PEDESTRIAN WAS WALKING OUT OF THE STORE OR THEY WOULD HAVE BEEN SERIOUSLY INJURED. *TR
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF WHEN IT CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE AND THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER CONFIRMED THAT THE CRUISE CONTROL AND MASTER CONTROL SENSORS NEEDED TO BE REPLACED AS PER THE INSTRUCTIONS OF NHTSA RECALL CAMPAIGN ID NUMBER: 05V388000 (VEHICLE SPEED CONTROL). THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE VEHICLE WOULD NOT BE REPAIRED UNDER THE RECALL BECAUSE THE CONTACT WAS SENT NOTICE OF THE RECALL AND NEVER RESPONDED IN ORDER TO HAVE THE VEHICLE REPAIRED. THE CONTACT STATED THAT HE NEVER RECEIVED NOTIFICATION OF THE RECALL. THE FAILURE AND THE CURRENT MILEAGES WERE 171,297.
SMALL FIRE EXTINGUISHED PRIOR TO FIRE DEPARTMENT ARRIVAL. FIRE OCCURRED ON A SENSOR ATTACHED TO THE BRAKE FLUID RESERVOIR. FIRE APPEARS TO BE CONSISTENT WITH SPEED CONTROL DEACTIVATION SWITCH AS PREVIOUSLY RECALLED. *TR NO DAMAGE OUTSIDE OF VEHICLE.
THE FORD EXPEDITION WAS PARKED AT WALMART AND JUST CAUGHT ON FIRE IT ALSO BURNT TWO OTHER VEHICLES BEFORE THE FIRE DEPARTMENT WAS ABLE TO PUT IT OUT,THE FORD WAS FULLY ENGULFED AND THE CAVALIER BESIDE IT WAS ALSO BURNING AND WAS COMPLETELY BURNT ON THE PASSENGER SIDE AND THE HONDA IN FRONT OF IT WAS ALSO DAMAGED. *TR
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 05V388000 (VEHICLE SPEED CONTROL). AFTER THE REPAIRS WERE COMPLETED, THE HORN AND SPEED CONTROL WERE STILL INOPERABLE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 31,300 AND THE CURRENT MILEAGE WAS 31,400. CONSUMER IS UNHAPPY WITH DEALER. HAS TURNED THE WHOLE MATTER OVER TO LEGAL COUNSEL. UPDATED 11/16/2011 *LN *TR
MY FORD EXPEDITION 2002 WAS RECALLED FOR FIRE HAZARD DUE TO THE CRUISE CONTROL. I HAD THE REPAIR DONE AT MCCOY MILLS FORD IN FULLERTON CA. AND A FEW WEEKS LATER MY CAR BURST INTO FLAMES IN MY DRIVEWAY WHILE PARKED. THE CAR WAS TOTALED AND NOW I DO NOT HAVE A CAR AND CAN NOT BUY ANY THING COMPARABLE FOR THE 12,000 THE INSURANCE PAID. I BELIEVE FORD OWES ME THE DIFFERENCE BECAUSE I FOLLOWED THE RULES AND HAD THE CAR "REPAIRED" BY THEM. WHAT SHOULD I DO NOW? *TR
MY VEHICLE WAS FUNCTIONING FINE. I RAN AN ERRAND, CAME HOME , PARKED MY 2002 FORD EXPEDITION UNDER THE PARKING SHED AND WENT INTO THE HOUSE. NOT OVER 45 MINUTES LATER MY YOUNGER SISTER CAME AND TOLD ME THAT MY CAR WAS SPARKING AND SMOKING. WHEN I WENT TO CHECK ON MY TRUCK I COULD SEE SMOKE AND FLAMES. I RAN INTO THE HOUSE TO GET THE FIRE EXTINGUISHER AND USED IT TO PUT THE FIRE OUT. I AM FEARFUL OF DRIVING THIS VEHICLE AGAIN BUT MY INSURANCE COMPANY FEELS THAT IT CAN BE REPAIRED BUT CAN THEY ASSURE ME THAT THIS CAR WON'T EXPERIENCE THE SAME SORT OF MALFUNCTION? WHAT SHOULD I DO? I WANT TO DRIVE A FORD EXPEDITION BUT I DON'T WANT TO DRIVE THIS ONE ANYMORE. I HAD TO UNDO THE BATTERY LATER BECAUSE SOUNDS OF SPARKS AND THE SMELL OF BURNT WIRE WAS STILL COMING FROM THE VEHICLE. WHAT IF THIS ISSUE CREATES A CHAIN REACTION TO MY ELECTRICAL SYSTEM? I NEED A RELIABLE CAR NOT A SCARY ONE. I CHECKED THE RECALL LIST FOR MY CAR BUT AM NOT SURE IF THE RECALL IS THE CAUSE FOR THE FIRE BUT WHEN I ENTERED MY VIN NUMBER RECALL #05S28 CAME BACK. IT INDICATED THERE WAS A RECALL REGARDING THE SPEED CONTROL SYSTEM. I DON'T KNOW WHAT THAT MEANS AND REALLY DON'T CARE TO BUT I WANT MY TRUCK. I DON'T WANT THAT TRUCK FIXED OR REPAIRED AND IF IT IS, GIVE IT TO SOMEBODY ELSE THAT CAN DRIVE AROUND IN IT NOT HAVE EXPERIENCING WHAT I DID IN IT. PLEASE, THANKYOU *TR
I HAVE OWNED TWO FORD EXPEDITION, BOTH OF WHICH WERE WRECKED WHEN IT RAINED. MY CONCERN IS THAT THE VEHICLE BECOMES VERY LOOSE IN THE REAR WHEN IT RAINS AND THAT IS THE PROBLEM THAT HAS LEAD TO ME HAVING MY ACCIDENTS. *TR
2002 FORD EXPEDITION, STICKING THROTTLE OR ACCELERATOR CAUSES SUDDEN ACCELERATION AND IS QUITE DANGEROUS, HAS HAPPENED SEVERAL TIMES AND ALMOST DROVE INTO A BUILDING. ALMOST FEELS LIKE THE CRUISE CONTROL IS ENGAGED BUT IS NOT, THIS HAS HAPPENED JUST SITTING AT A STOP LIGHT AND HAPPENED WHEN TRYING TO PULL INTO A PARKING SPOT AND HAS HAPPENED A FEW TIMES WHILE DRIVING. *TR
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE AT WORK HIS VEHICLE CAUGHT ON FIRE WHILE PARKED AT HOME . THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS COMPLETELY DESTROYED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 104,000.
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING LESS THAN 60 MPH, THE VEHICLE JUMPED AS IF THE ACCELERATOR PEDAL HAD SUDDENLY BEEN DEPRESSED. THE CONTACT ALSO SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE ON BACKORDER. THE CRUISE CONTROL SWITCH WAS DISCONNECTED AND THE DEALER STATED THAT THE FLUID WAS LEAKING FROM THE CRUISE CONTROL, WHICH BURNED COMPONENTS OF THE SPEED CONTROL SENSOR AND THE CONNECTOR. BOTH COMPONENTS NEEDED TO BE REPLACED. SHE FOUND NHTSA CAMPAIGN ID NUMBER 05V388000 (VEHICLE SPEED CONTROL), WHICH STATED THAT THE MANUFACTURER WOULD DISCONNECT THE CRUISE CONTROL DUE TO THE POSSIBILITY OF A FIRE. THE VIN WAS INCLUDED IN THE RECALL; HOWEVER, FORD REFUSED TO ASSUME ANY LIABILITY FOR THE ADDITIONAL FAILURES DUE TO THE INITIAL RECALL. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 140,000.
VEHICLE HAD NO MECHANICAL ISSUES UP TO THE DATE OF THE INCIDENT. THE VEHICLE WAS DRIVEN ON A DAILY BASIS TO AND FROM WORK. THE VEHICLE CAUGHT FIRE WHILE PARKED IN THE DRIVEWAY. AFTER RESEARCHING ONLINE WHAT MAY HAVE CAUSED THE SUDDEN FIRE, WE FOUND IT WAS DUE TO A RECALL FOR THE SPEED CONTROL DEACTIVATION SWITCH. *TR
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE CRUISE CONTROL SWITCH WAS INOPERATIVE. THROUGH ONLINE RESEARCH, HE FOUND RECALLS LISTED FOR THE SAME YEAR, MAKE, AND MODEL OF HIS VEHICLE, BUT WAS UNSURE IF THEY PERTAINED SPECIFICALLY TO HIS VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
2002 FORD EXPEDITION SPONTANEOUSLY COMBUSTED. LAST DROVE 8 HOURS PRIOR TO FIRE. DEALER DISCONNECTED CRUISE CONTROL SWITCH ON 11/30/05 (AS PER RECALL) AND MY DOCUMENTATION FROM DEALER SHOWS THIS SERVICE WAS DONE. HAVE NEVER BEEN NOTIFIED BY DEALER OF NEW PART AVAILABILITY. SO WHAT CAUSE THE FIRE? DID HAVE A FUSE BLOW ABOUT 6 DAYS PRIOR. THIS IS THE FUSE THAT INCLUDES CONTROL OF THE SHIFT LOCK. TRUCK IS TOTALED. *TR
I BOUGHT MY FORD EXPEDITION (2002) BRAND NEW, HAVE ALWAYS BEEN THE REGISTERED OWNER AND HAVE NEVER RECEIVED A RECALL NOTICE FOR THE VEHICLE. MY FORD EXPEDITION CAUGHT FIRE AT OUR FAMILY MEDICAL FACILITY (RANCHO BERNARDO) AFTER AN HOUR OF BEING OFF AND PARKED. THE MEDICAL FACILITY ANNOUNCED A CAR ON FIRE WITH DESCRIPTION AND I RAN OUTSIDE AND CALLED 911 BUT FIRE DEPARTMENT RESPONDED AS I WAS STILL ON THE PHONE. THANKS TO THE LIGHTNING SPEED OF RB FIRE THERE WAS NO DAMAGE TO ANYTHING EXCEPT MY VEHICLE. THE FIREFIGHTERS ON THE SCENE TOLD ME THAT THEY SUSPECTED THE CRUISE CONTROL SWITCH. IT ONLY BURNED INSIDE THE ENGINE COMPARTMENT - IN FRONT OF THE DRIVER SIDE. AN INDEPENDENT FIRE INVESTIGATOR DETERMINED AFTER COMPLETING HIS INVESTIGATION THAT THE VEHICLE FIRE WAS DUE TO A FAULTY CRUISE CONTROL SWITCH AND BRAKE FLUID HAD LEAKED INTO THE ELECTRICAL CIRCUIT THAT IS ALWAYS ON FOR THE CRUISE CONTROL. THE VEHICLE WAS STILL DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY DUE TO HIGH REPAIR ESTIMATES. ON 8/5/2008 MY INSURANCE COMPANY PURCHASED THE VEHICLE FROM ME FOR A LITTLE OVER THE KBB PRIVATE PARTY VALUE DUE TO RECENT VEHICLE ADD-ONS I PROVIDED RECEIPTS FOR. MY INSURANCE COMPANY WAIVED THE DEDUCTIBLE. MY FAMILY (3 PEOPLE) WAS DOWN TO 1 CAR FOR A LITTLE OVER A MONTH AND WE ALL WORK AND GO TO SCHOOL. ON SEVERAL DAYS I HAD TO GET A RENTAL CAR AND DID NOT HAVE INSURANCE TO COVER THESE COSTS AND HAVE NOT BEEN REIMBURSED FOR THE DAYS I HAD TO RENT A CAR.
I HAVE RECEIVED LETTERS FROM FORD STATING THAT THERE IS A DEFECT IN MY CRUISE CONTROL SYSTEM ON MY 2002 FORD EXPEDITION. I HAVE BEEN RECEIVING SUCH LETTERS FOR OVER TWO YEARS. I HAVE ON AT LEAST SIX OCCASIONS ATTEMPTED TO SCHEDULE AN APPOINTMENT TO GET THIS REPAIRED AT ONE OF SEVERAL LOCAL FORD DEALERSHIPS. I AM CONSTANTLY INFORMED THAT THERE IS A SHORTAGE OF PARTS AND THEY CANNOT SCHEDULE THE REPAIRS. IF THIS IS A SERIOUS SAFETY CONCERN, FORD NEEDS TO MAKE IT A PRIORITY TO MAKE THE PARTS AVAILABLE. MY MOST RECENT LETTER IS DATED MAY 20TH, 2008.
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING 30 MPH, BOTH THE BRAKE AND ACCELERATOR PEDALS WERE IN THE UP POSITION. WHILE TURNING THE VEHICLE, THE ACCELERATOR PEDAL DROPPED. WITH THE ACCELERATOR PEDAL DOWN AND THE BRAKE PEDAL STILL UP, IT BECAME DIFFICULT FOR THE CONTACT TO DRIVE. SHE HAS NOT YET SPOKEN TO THE DEALER. THE VIN, ENGINE SIZE, NUMBER OF CYLINDERS, AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 116,000.
I RECEIVED A LETTER FROM FORD STATING THAT THERE IS A SAFETY DEFECT WITH SPEED CONTROL DEACTIVATION SWITCH FOR MY VEHICLE. IN THIS LETTER I'VE BEEN INSTRUCTED TO CONTACT MY LOCAL FORD DEALER TO SET UP A TIME/ DATE FOR REPAIRS. I'VE BEEN TOLD BY THE DEALER THAT "THEY DON'T HAVE THE PART IN" AND WOULD "CALL ME" WHEN IT ARRIVES. ITS BEEN ALMOST A MONTH AND NOTHING HAS BEEN DONE. WHAT MY NEXT RECOURSE OF ACTION? *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .