SEATS:MID/REAR ASSEMBLY
2021 Ford Explorer
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 409 NHTSA owner-reported complaints for the 2021 Ford Explorer, most frequently naming the powertrain (other), driver assistance and engine categories. 26 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 290 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Sep 2021 | 1 | 9 |
| Oct 2021 | 2 | 11 |
| Nov 2021 | 2 | 13 |
| Dec 2021 | 5 | 18 |
| Jan 2022 | 2 | 20 |
| Feb 2022 | 4 | 24 |
| Mar 2022 | 5 | 29 |
| Apr 2022 | 4 | 33 |
| May 2022 | 5 | 38 |
| Jun 2022 | 11 | 49 |
| Jul 2022 | 2 | 51 |
| Aug 2022 | 5 | 56 |
| Sep 2022 | 6 | 62 |
| Oct 2022 | 2 | 64 |
| Nov 2022 | 2 | 66 |
| Dec 2022 | 1 | 67 |
| Jan 2023 | 2 | 69 |
| Feb 2023 | 5 | 74 |
| Mar 2023 | 5 | 79 |
| Apr 2023 | 7 | 86 |
| May 2023 | 4 | 90 |
| Jun 2023 | 11 | 101 |
| Jul 2023 | 6 | 107 |
| Aug 2023 | 7 | 114 |
| Sep 2023 | 9 | 123 |
| Oct 2023 | 12 | 135 |
| Nov 2023 | 11 | 146 |
| Dec 2023 | 7 | 153 |
| Jan 2024 | 14 | 167 |
| Feb 2024 | 6 | 173 |
| Mar 2024 | 10 | 183 |
| Apr 2024 | 4 | 187 |
| May 2024 | 7 | 194 |
| Jun 2024 | 6 | 200 |
| Jul 2024 | 12 | 212 |
| Aug 2024 | 5 | 217 |
| Sep 2024 | 3 | 220 |
| Oct 2024 | 5 | 225 |
| Nov 2024 | 3 | 228 |
| Dec 2024 | 7 | 235 |
| Jan 2025 | 6 | 241 |
| Feb 2025 | 4 | 245 |
| Mar 2025 | 9 | 254 |
| Apr 2025 | 9 | 263 |
| May 2025 | 3 | 266 |
| Jun 2025 | 12 | 278 |
| Jul 2025 | 13 | 291 |
| Aug 2025 | 15 | 306 |
| Sep 2025 | 6 | 312 |
| Oct 2025 | 8 | 320 |
| Nov 2025 | 7 | 327 |
| Dec 2025 | 11 | 338 |
| Jan 2026 | 7 | 345 |
| Feb 2026 | 11 | 356 |
| Mar 2026 | 8 | 364 |
| Apr 2026 | 14 | 378 |
| May 2026 | 4 | 382 |
| Jun 2026 | 7 | 389 |
| Jul 2026 | 17 | 406 |
| Aug 2026 | 3 | 409 |
What owners report
Complaints grouped by the component NHTSA recorded
- Powertrain (other)11024.7%
- Driver assistance6514.6%
- Engine5412.1%
- Electrical429.4%
- Visibility388.5%
- Brakes245.4%
- Fuel system245.4%
- Body & structure235.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
26 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govPOWER TRAIN:AUTOMATIC TRANSMISSION
SEAT BELTS
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
Loss of Motive Power
On July 22, 2022, the Office of Defects Investigation (ODI) granted a Defect Petition (DP22001) and opened a Preliminary Evaluation (PE22007) to investigate allegations of loss of motive power in model year (MY) 2021 Ford Bronco vehicles equipped with 2.7L EcoBoost engines. Complainants were reporting sudden engine failure while driving resulting in a loss of motive power, often without the ability to restart. During PE22007, the cause of engine failure and loss of motive power in the subject vehicles was determined to be intake valve fracture, and the full scope of vehicles affected by the subject defect was identified as all MY 2021-2022 Ford and Lincoln models equipped with either the 2.7L or 3.0L EcoBoost engines, referred to as the “Nano” engine family. If an intake valve fractures in the subject engines, it may drop into the cylinder and contact the piston, often resulting in catastrophic engine damage. On September 29, 2023, PE22007 was upgraded to an Engineering Analysis (EA23002) to further investigate the subject defect across the full scope of affected vehicles. During EA23002, ODI visited Ford facilities to review technical information related to intake valve fracture in “Nano” engines, coordinated with NHTSA’s Vehicle Research and Testing Center (VRTC), and analyzed updated field data relating the subject defect. Forensic analysis of fractured intake valves demonstrated that the defective components exhibited “grinding burn” or out of specification hardness in the area of the keeper grooves. The presence of grinding burn is evidence that during the groove grinding phase of production, the temperature of the valve became sufficiently high to alter the microstructure of the material and is indicative that the valve supplier’s manufacturing processes were not within control specifications. Grinding burn results in a hard, brittle microstructure and high residual stresses toward the surface of the valve. Through normal engine loading, a valve with grinding burn will likely fracture at the area of highest vulnerability, which is the third keeper groove. In its response to the EA23002 Information Request (IR) letter, Ford provided evidence of 396 customer complaints (including field reports), 825 warranty claims, and 936 engine exchanges. When considering both ODI and manufacturer failure report data, there have been reports representing 1066 unique vehicles within the subject vehicle population. Analysis of the failure report data demonstrates that vehicles equipped with potentially defective intake valves were built within a production “spike period” of May 2021 – October 2021. The beginning of the spike period corresponds to a ramp up in production at the valve supplier manufacturing facility, and the end of the spike period aligns with the implementation of several mid-production process improvements and the decision to change the metal alloy used to produce intake valves from “Silchrome Lite” to “Silchrome 1”. Ford began investigating the subject defect in July 2021, determined the root cause, and took corrective measures for the new production vehicles. Analysis of the failure report data demonstrates that these corrective actions were successful in eliminating the risk of intake valve fracture for subject vehicles produced after October 2021. However, Ford did not take any field action to address vehicles produced during the spike period, and in the several months following the implementation of the production changes, a significant number of field failures continued to occur. It is Ford’s assessment that not all valves produced during the spike period are defective, and that failures associated with the subject defect occur at low time in service. Analysis of the failure report data demonstrates that the vast majority of failures have occurred before 20,000 miles with over half of all reported failures occurring before 5,000 miles. The rate of reported failures related to the subject defect has steadily decreased since November 2021. ODI coordinated with NHTSA’s National Center for Statistics and Analysis (NCSA) to conduct statistical analysis and predict the number of future failures associated with the subject defect. The results of this analysis, and the trends identified through the failure report data are generally consistent with Ford’s assessment that defective intake valves will likely fail at a low time in service and indicate that the majority of subject vehicles equipped with defective valves have already experienced a failure. On August 23, 2024, Ford submitted recall 24V635 for subject vehicles equipped with “Nano” engines and built within the production spike period identified above (total population 90,736 vehicles). The remedy includes an inspection at a Ford/Lincoln dealership where the lifetime engine cycles of the vehicle will be determined. If a vehicle does not meet a threshold for lifetime engine cycles, the dealership will conduct a high RPM engine cycle accumulation procedure, which aims to identify if the vehicle is equipped with defective intake valves. Any vehicle that fails the accumulation procedure will receive an engine replacement under the recall. In addition to recall 24V635, Ford has stated that it will launch customer satisfaction campaign 24N12, which will provide extended warranty coverage to the subject vehicles through the earlier of 10 years or 150,000 miles. In view of the recall action being taken by Ford, ODI is closing this Engineering Analysis. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Rear Axle Bolt Failure
On July 17, 2023, the Office of Defect Investigation (ODI) opened this Recall Query (RQ) after receiving 2 consumer complaints alleging loss of vehicle forward power and/or loss of transmission torque of the rear wheels in model year (MY) 2020-2022 Ford Explorer vehicles (subject vehicles). The RQ was opened to focus on the effectiveness of the remedies of Recalls 22V-255 and 23V-199 related to the alleged problem. Recall 22V-255 involved replacing the bushing and axle cover in the following subject vehicles: 3.3L FHEV Police built before October 14, 2020, and 3.3L Gas Police vehicle built before January 31, 2021. For 2.3L RWD, 3.0L PHEV, 3.3LFHEV, and 3.0LST retail (non-police) vehicles, the recall provided an PCM software update to engage the Electronic Park Brake (EPB) when Park is commanded. The recall addressed a breakage of the rear axle bolt that can cause the driveshaft/half shafts to disconnect, resulting in a loss of transmission torque to the rear wheels necessary to hold park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Recall 23V-199 addressed 674 of the subject vehicles produced from February 2, 2019 to April 4, 2022, which received an incorrect remedy under Recall 22V-255. The affected vehicles had received a previous Powertrain Control Module (PCM) update which did not include an automatic EPB engagement when vehicle is shifted to park. On October 17, 2023, Ford filed a new safety recall (Recall 23V-675) covering 238,364 MY 2020-2022 Explorer vehicles with the following powertrains: 3.3L FHEV Police, 3.3L Gas Police, 3.0L Gas Police, 2.3L RWD, 3.0L PHEV, 3.3L FHEV, 3.0L RWD and 3.0L AWD, produced from October 22, 2018 to July 6, 2022, equipped with a 3-point mounted axle design. Ford stated that the cause of the bolt fracture is due to joint design not robust to peak axle input torques and manufacturing variability. The primary contributor is insufficient bearings for maximum joint loads. This can result in bearing deformation, increasing bending stress on the bolt, which may lead to fatigue failure. On January 19, 2023, Ford amended Recall 23V-675 to add 1,942 MY 2020-2022 Explorer vehicles with the following powertrain: 3.0L RWD Platinum and King Ranch variant, produced from October 22, 2018 to July 6, 2022, equipped with a 3-point mounted axle design. In addition to the safety recall, Ford will conduct a customer satisfaction program for the following MY 2020-2022 Explorer vehicles with the following powertrains: 2.3L AWD, 3.3L Gas Retail, 3.0L Gas AWD Platinum and King Ranch, produced from October 22, 2018 to July 6, 2022. Ford stated that the Explorer powerpack variants not covered under Recalled 23V-675 do not present an unreasonable risk to motor vehicle safety due to the combination of lower peak torque levels and torque management strategies to share inputs between front and rear axles, reducing occurrence of higher torque. According to Ford, this is also evidenced by the lower current and projected failure rates. In view of the recall action being taken by Ford, ODI is closing this RQ. NHTSA will continue to monitor complaints from the customer satisfaction program vehicles and reopen this issue, if necessary. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
The intermediate shaft has gone bad on my 5 year old car. Noticed it on 12/11/25 after owning for 1 year. I’m slowing losing oil which then can cause my engine to go out. I have read many things stating other peoples frustration with this $3.59 part going bad in the 2021 ford explorers but to get it fixed you have to drop the entire engine resulting in it costing $1,800. I think ford should be responsible for this and aware to make a better part.
- NHTSA ID
- 11756607
- Incident
- Dec 11, 2025
The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission shifted hard. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The contact stated that the parking brake engaged each time the vehicle was shifted into park, and the message "Stuck in Park" was displayed on the instrument panel while driving. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.
- NHTSA ID
- 11756044
- Incident
- Aug 10, 2026
- Mileage
- 72,000 mi
I previously reported my rear view camera not working despite ford having many recalls for that problem. Now my shade for my sunroof when opened drops into my car & blocks my view from my rear view mirror. So now I have no camera view or physical view of what's behind me. I also have the same peeling metal on my buttons on my driver's door. The same one that was recalled on 2020 model. I cut my arm on it yesterday
- NHTSA ID
- 11754340
- Incident
- Aug 1, 2026
All 4 tire TPMS sensor have failed. 2 at 67,057 on ~ 2/20/26, 2 at 71,024 miles on ~6/10/26. Car is a 2021. Sensors should not have failed within 5 years of owing the car. I have a 2012 Ford F50m only 1 has failed in over 14 years. Asking consideration for a recall to cover costs.
- NHTSA ID
- 11753594
- Incident
- Feb 20, 2026
The contact owns a 2021 Ford Explorer. The contact stated that while his spouse was attempting to retract the moonroof shade, the shade failed to retract and sagged down, obstructing the driver's visibility of the rear of the vehicle. The vehicle was taken to the dealer, where it was determined that the moonroof shade roller clips needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 61,000.
- NHTSA ID
- 11753266
- Incident
- Nov 27, 2025
- Mileage
- 61,000 mi
The contact owns a 2021 Ford Explorer. The contact stated that on several occasions, the vehicle unexpectedly rolled forward while the vehicle was in park(P). Due to the failure, the contact was forced to engage the parking brake to prevent the vehicle from rolling forward while in park(P). The contact received notifications of NHTSA Campaign Number: 26V117000 (Visibility) and 26V402000(Power Train); however, the parts to do the recall repair were not available. The dealer was notified of the recalls and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The vehicle was not repaired. The failure mileage was approximately 78,000.
- NHTSA ID
- 11752986
- Incident
- Jun 1, 2024
- Mileage
- 78,000 mi
The contact owns a 2021 Ford Explorer. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 26V123000 (Back Over Prevention). The vehicle failed to connect or communicate with the computer and module. The dealer informed the contact about a possible diagnostic test. The vehicle was not repaired. The manufacturer was contacted and advised the contact the manufacturer was not responsible to cover the diagnostic test. The failure mileage was unknown.
- NHTSA ID
- 11752671
- Incident
- Jul 22, 2026
Recently my car has had a series lights come on including 4wd fault, pre-colliosion assist not available, service advance trac, hill start assist warning, and something with the brakes when in reverse. I took it to the dealer and they said it's something electrical that will need parts, and further investigation with removing the seats. That will be another day. Today, while driving with my son in the back, I was taking a u-turn on a busy street. The car acted like it switched into neutral (but didn't), and wouldn't accelerate, leaving me inching into traffic at 1 mph with cars going 40mph coming at me. Luckily I was not hit, but easily could have been. I drive almost 60 miles a day for work and this is a safety hazard not just for me, but my family too.
- NHTSA ID
- 11752237
- Incident
- Jul 22, 2026
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ELECTRICAL SYSTEM; STRUCTURE:BODY; VISIBILITY/WIPER
Some 2020-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip (LJ6Z-5452118-B) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip(s) are broken or missing. Refer to Workshop Manual (WSM), Section 501-17 Roof Opening Panel > General Procedures > Inspection and Replacement of the Roof Opening Panel Shield Clip.
ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM; POWER TRAIN
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine, 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 2020-2023 Lincoln Aviator vehicles equipped with a 3.0L EcoBoost hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the belt integrated starter generator (BISG). For vehicles with this condition, follow the necessary Pinpoint Test in Workshop Manual (WSM), Section 303-06 for DTC P0A1E and repair the vehicle as directed. Note that previous replacement of the BISG does not negate the need for subsequent BISG replacements if directed to do so by the appropriate Pinpoint Test diagnostics. Engineering is investigating this BISG quality concern. Monitor PTS for updates regarding this investigation.
ELECTRICAL SYSTEM
NEW VEHICLE DELIVERY HOLD - Emissions Recall 26E04 Certain 2021-2025 Model Year F-150, Maverick, Mustang, Ranger, Expedition, Bronco Sport, Explorer, Bronco, Navigator, and Aviator Vehicles Powertrain Control Module Software Update
POWER TRAIN
This article supersedes 25-2302. Reason for update: update the labor time allowance for F-150 vehicles, update the Parts list to replace the part number W716979-S439 with W721084-S439, and add a note for LV fluids XT-10-QLVC and CXT-10-LV6 "Transfer Case Fluid". Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other tra
VISIBILITY/WIPER
Customer Satisfaction Program 26N09 Certain 2020 Model Year Escape, 2020-2021 Corsair, 2020-2021 Aviator, and 2020- 2021 and 2023 Explorer Vehicles Front Windshield Wiper Motor Replacement, if Required After Dealer Evaluation
POWER TRAIN
For 20202026 vehicles equipped with the 10R60 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. Workshop Manual (WSM) updates related to this diagnostic procedure are planned for release in Q4 2026. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method. The previous air check procedure has been shown to produce a high rate of false positives, which may lead to unnecessary repairs when no actual leak is present. Accordingly, the air check procedure is not to be used for diagnosing internal transmission hydraulic leaks or as justification for transmission replacement.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2027 | 0 | 1 | 0 | — |
| 2026 | 24 | 11 | 0 | 55.9 |
| 2025 | 92 | 19 | 0 | 60.8 |
| 2024 | 19 | 10 | 0 | 60.0 |
| 2023 | 103 | 15 | 0 | 61.6 |
| 2022 | 255 | 24 | 2 | 69.1 |
| 2021Viewing | 409 | 26 | 2 | 66.8 |
| 2020 | 1,187 | 33 | 3 | 67.6 |
| 2019 | 289 | 6 | 1 | 61.2 |
| 2018 | 717 | 7 | 2 | 66.0 |
| 2017 | 1,672 | 14 | 2 | 65.6 |
| 2016 | 2,439 | 15 | 2 | 61.3 |
| 2015 | 1,768 | 9 | 5 | 67.2 |
| 2014 | 1,672 | 7 | 4 | 62.5 |
| 2013 | 2,228 | 12 | 6 | 64.3 |
| 2012 | 822 | 7 | 4 | 61.5 |
| 2011 | 1,195 | 8 | 4 | 63.1 |
| 2010 | 115 | 2 | 1 | 55.3 |
| 2009 | 33 | 1 | 0 | 45.6 |
| 2008 | 148 | 3 | 1 | 52.2 |
| 2007 | 208 | 3 | 1 | 52.1 |
| 2006 | 630 | 4 | 0 | 47.1 |
| 2005 | 497 | 3 | 2 | 54.7 |
| 2004 | 1,304 | 4 | 4 | 59.5 |
| 2003 | 1,131 | 7 | 3 | 60.0 |
| 2002 | 3,294 | 10 | 7 | 62.5 |
| 2001 | 375 | 12 | 2 | 65.6 |
| 2000 | 952 | 15 | 4 | 66.1 |
| 1999 | 1,348 | 15 | 6 | 65.4 |
| 1998 | 1,959 | 14 | 8 | 67.4 |
| 1997 | 1,731 | 12 | 6 | 66.6 |
| 1996 | 1,450 | 11 | 3 | 66.9 |
| 1995 | 843 | 12 | 6 | 66.2 |
| 1994 | 1,207 | 7 | 13 | 68.2 |
| 1993 | 939 | 9 | 14 | 68.0 |
| 1992 | 633 | 7 | 14 | 67.7 |
| 1991 | 609 | 11 | 17 | 68.5 |
| 1990 | 12 | 0 | 2 | 47.9 |
| 1989 | 1 | 0 | 1 | — |
| 1988 | 4 | 0 | 1 | — |
| 1987 | 3 | 0 | 1 | — |
| 1986 | 3 | 0 | 1 | — |
| 1985 | 1 | 0 | 0 | — |
| 1984 | 1 | 0 | 0 | — |
| 1977 | 2 | 0 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.