Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2010 Ford Fusion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 87 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 87, in the owner's own words
Advanced power steering light came on and my steering wheel was hard to turn. The body underneath came apart, and the transmission recall is being handled by my attorney.
Couldn't move steering wheel all of a sudden, drove to store and when I got back in my car, I couldn't turn the wheel and had to get it towed. Nothing happened or changed on the way to the store. When car was first bought, steering would lock up while driving on highway and almost caused accidents multiple times.
The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the tires were unable to be rotated due to severely corroded rear jacking points, preventing the vehicle from being placed on the car lift. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 109,755.
ALL OUT MOTORS IN CLIO MICHIGAN KNOWINGLY SELLS EXTREMELY DANGEROUS AND UNSAFE VEHICLES, TAKES ADVANTAGE OF YOUNG WOMAN WITH [XXX] SON AND TAKES EVERY DOLLAR OF HERS FOR A CAR THAT IS FAR FROM DRIVEABLE AFTER ONLY A C MONTH OR TWO AND HAS BEEN HIGHLY UNSAFE AND UNRELIABLE AND UNPREDICTABLE SINCE PURCHASE, DEALER REFUSED TO PROPERLY RESPOND TO SITUATION AND HARASSED THE MECHANIC WHO INSPECTED IT AFTER PURCHASE WHEN DEALER WAS CONFRONTED ABOUT SAFETY ISSUES. Every time there was any miniscule imperfection in the road, I would lose control of steering and the car would move into other lanes, unable to immediately correct it. Missing lug nut due to stud snapping off, when trying to replace it, all studs also broke off. All bolts in front caliper and caliper brackets also broke off, along with rear caliper snapping 3 days after vehicle purchase. Car is not drivable after having it 3 months. Multiple times while driving on highway the car would malfunction and lose power or steering wheel would lock up. These problems EASILY could've resulted in death and I have a [XXX] son who is always with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
the inside door handle broke was unable to open the door, the inside door assembly was broken also... drivers side also the window door motors malfunctioned window would go up and down not knowing what direction and also change directions disallowing window to be opened or closed
DRIVER SIDE INTERIOR DOOR HANDLE STOPPED WORKING. UNABLE TO OPEN THE DOOR FROM THE INSIDE. THIS IS VERY DANGEROUS IF THERE WAS AN EMERGENCY NEED TO EXIT THE VEHICLE. THIS HAPPENED WHEN I STOPPED TO BUY GAS AND WAS UNABLE TO GET OUT WHEN I TURNED OFF THE CAR.
THE PASSENGER DOOR LATCH BROKE ON THE INSIDE MAKING THE LOCKING MECHANISM NOT WORK OR THE OUTSIDE LATCH . I HAVE SEEN A RECALL ON OTHER MODELS AND MAKES FOR THIS BUT NOT MINE .
HELLO, MY NAME IS [XXX]. RECENTLY I BOUGHT A FORD FUISION 2010. I AM PRETTY FAMILIAR WITH CARS SO I UNDERSTAND THE COMMONLY ROUTINE OF TAKING CARE OF A CAR. IT'S BEEN ONLY 30 DAYS. THE FIRST FIRST INCIDENT THAT HAPPENED ON THE PARKWAY MY CAR SHUT COMPLETELY DOWN. I GOT IT TO WORK BACK UP BUT THEN I GOT A MECHANIC TO DO A TUNE UP. EVERYTHING WENT SMOOTH UNTIL I DROVE ABOUT 3,000 MILES INTO THE CAR & IT TOLD TO ME CHECK THE ENGINE OIL AND THE BRAKES. BY THE TIME I WENT TO START MY CAR UP THE LIGHTING SLOWLY FADED AWAY. EVENTUALLY THE CAR SHUT OFF COMPLETELY AND ALMOST ROLLED DOWN THE HILL. I IMMEDIATELY PUT THE CAR INTO PARK AND PUT ON THE EMERGENCY BRAKES. NOW THE CAR COMPLETELY SHUT DOWN. I REPLACED THE SPARK PLUGS AND EVERYTHING. I'VE BEEN READING ABOUT RECALLS ON THE MODEL OF THE FORD FUSION 2010. I WOULD LIKE TO SEE IF I COULD EITHER GET IT FIXED OR POSSIBLY A LETTER TO GET A NEW OR SIMILAR VERSION FROM THE CAR MODELS DEALERSHIP. I'VE ALSO INVESTED SO MUCH MONEY INTO FIXING THIS CAR AND IT JUST SEEMS TO BE FALLING APART. THE DAMAGE WAS ALL OF A SUDDEN. THERE WAS ALSO AN OIL LEAK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
DRIVER'S DOOR WILL NOT OPEN FROM INSIDE. THE DOOR CAN ONLY BE OPENED WITH THE OUTSIDE HANDLE. THIS HAPPENED WHILE TRYING TO GET OUT OF THE VEHCILE IN A PARKING LOT.
WHILE DRIVING ON THE HIGHWAY THE LEFT DRIVER SIDE FRONT END OF THE FORD FUSION HIT THE RIGHT REAR/SIDE OF ANOTHER CAR ON THE HIGHWAY AFTER BEING CUT OFF BY ANOTHER CAR WEAVING IN & OUT OF TRAFFIC AT A HIGH SPEED. THE FORD FUSION WAS DESIGNATED "TOTALED" BY THE BODY SHOP AND INSURANCE ADJUSTER DUE TO THE EXTENSIVE DAMAGE. THE AIRBAGS NEVER DEPLOYED. THE AIRBAGS ON THIS FORD FUSION WERE PART OF THE AIRBAG RECALL AND WERE REPLACED BY THE FORD DEALERSHIP WITHIN THE LAST 2 YEARS SO THEY SHOULD HAVE BEEN IN GOOD WORKING ORDER BUT THEY NEVER DEPLOYED. VERY CONCERNING.
MY WIFE WAS DRIVING THE CAR AND THE DRIVER'S SIDE DOOR SPONTANEOUSLY OPENED AND UPON RETURN WOULD NOT LATCH. LUCKILY SHE WAS ONLY IN THE DRIVEWAY. I LOOKED ONLINE AND THIS SEEMS TO BE A COMMON PROBLEM ON THIS CAR. *TR
DRIVER SIDE DOOR HANDLE WILL NOT UNLOCK FROM INSIDE CAR; CAN ONLY OPEN DRIVER'S DOOR FROM OUTSIDE
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR HANDLE WAS INOPERABLE. THE CONTACT STATED THAT THE DOOR HANDLES WERE REPLACED BY FORD OF MONROEVILLE, 3696 WILLIAM PENN. HWY, MONROEVILLE, PA 15146 N FOUR SEPARATE OCCASIONS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,479.
THE DRIVER SIDE DOOR LATCH IS BROKEN AND IS NOT LATCHING WHICH MEANS THE DOOR IS NOT CLOSING. I DISCOVERED THIS WHEN PARKING MY CAR, EXITING LIKE I HAVE DONE THE ENTIRE TIME I'VE HAD MY CAR, COMING BACK, OPENING THE DOOR, AND GOING TO CLOSE IT AND IT NOT LATCHING. I THOUGHT SOMETHING WAS IN THE DOOR FRAME PREVENTING IT FROM CLOSING BUT UPON LOOKING CLOSELY, THE LATCH IS FREELY MOVING AND NOT LOCKING WITH THE DOOR FRAME. I LOOKED THIS ISSUE UP TO SEE IF IT WAS AN EASY FIX (WHICH IT IS NOT) AND THERE HAVE BEEN OTHER FORD RECALLS FOR THIS SAME ISSUE WHICH MY CAR IS NOT COVERED UNDER. THERE HAVE ALSO BEEN MULTIPLE OTHER FORD CUSTOMERS WITH THE SAME ISSUE WITH ALL DIFFERENT MAKES AND MODELS THAT HAVE THAT ALSO WERE NOT COVERED UNDER THE WARRANTY. THIS IS A HUGE SAFETY ISSUE THAT MANY FORD OWNERS ARE DEALING WITH BUT ONLY SELECT FEW MAKES AND MODELS WERE COVERED UNDER THE RECALL. NOW I HAVE TO BRING MY CAR INTO THE DEALERSHIP AND PAY A HUGE BILL TO GET THIS FIXED EVEN THOUGH THIS SHOULD HAVE NEVER HAPPENED AND IT WAS NOTHING I DID. I DON'T HAVE MANY ISSUES WITH MY FORD, WHICH I CONSIDER MYSELF LUCKY FOR. BUT THIS HAZARDOUS ISSUE NEEDS TO BE RESOLVED. I SPOKE WITH FORD AND THEY SAID THEY CANNOT DO ANYTHING FOR ME SINCE I'M NOT COVERED UNDER THE RECALL.
DRIVER SIDE DOOR DOES NOT OPEN FROM OUTSIDE THE VEHICLE. OUTSIDE DOOR HANDLE DOES NOT WORK NOR MOVE. THIS IS DANGEROUS FOR THE DRIVER AND PASSENGERS: BECAUSE CAR HAS "BUCKET STYLE" FRONT SEATS. DRIVER CANNOT MOVE FROM FRONT PASSENGER TO/FROM DRIVER SIDE SEAT. TO ENTER AUTO, DRIVER ENTERS FRONT PASSENGER DOOR, REACHES OVER THE CENTER CONSOLE TO DRIVER INSIDE DOOR HANDLE, OPENS DRIVER DOOR FROM INSIDE, EXITS AUTO, ENTERS (THE NOW OPEN) DRIVER SIDE DOOR. IN UNSAFE NEIGHBORHOODS THIS PUTS THE DRIVER AND HIS PASSENGERS IN UNNECESSARY DANGER. THIS DRIVER IS UNABLE TO DRIVE THE CAR WITH THE DRIVER SIDE DOOR UNLOCKED, SO IN EVENT OF A CRASH/ACCIDENT, THE DRIVER CANNOT BE REMOVED, FROM THE CRASHED DAMAGED CAR, THE BROKEN DRIVER SIDE DOOR HANDLE CANNOT BE OPENED BY A FIRST RESPONDER/RESCUER. THE DRIVER IS IN UNNECESSARY DANGER. THE LOCAL FORD DEALERSHIP, EXAMINED THE DRIVER'S DOOR AND REPORTS: "OUTSIDE DOOR HANDLE IS STUCK, WILL NOT OPEN. PULLED DOOR PANEL OFF AND FOUND THAT LOCK AND ROD FROM HANDLE TO LATCH HAS RUSTED, AND ROTTED, CAUSING ROD TO BREAK IN HALF, ROD NEEDS TO BE REPLACED. PART HAS BEEN ORDERED AND SHOULD BE HERE BY 12-16-2019." IN THE PAST, THE DRIVER SIDE INSIDE DOOR HANDLE HAS BEEN REPAIRED THREE (3) TIMES DUE TO FAULTY MECHANISMS. THERE IS CONCERN THAT THIS EXTRA USE OF THE INSIDE HANDLE MAY AGAIN BREAK THE INSIDE HANDLE, TRAPPING THE DRIVER INSIDE THE CAR, WITH NO WAY TO EXIT. THE LOCAL FORD DEALERSHIP: GRIECO FORD OF FORT LAUDERDALE 1333 N. FEDERAL HIGHWAY FORT LAUDERDALE, FL PHONE: 1.954.390.6530 I PAID: $139.95, ON 12/11/2019. I WAS TOLD THAT TO REPAIR THIS DANGEROUS AUTO CONDITION WILL COST AN ADDITIONAL $373.00. TOTAL COST TO REPAIR DANGEROUS AUTO CONDITION IS $512.95 FORD CORP. SHOULD REIMBURSE CUSTOMER FOR THESE UNEXPECTED COSTS, $512.95. 4 PROPERLY WORKING AUTO DOOR IS A SAFETY ISSUE.
SUN ROOF..ARMS THAT ARE HOLDING WINDOW ARE MADE OF PLASTIC AND ARE BREAKING DOWN...AFRAID THIS WILL CAUSE WINDOW TO FLY OFF CARS AND SERIOUSLY HURT SOMEONE.
1- DRIVER SIDE LOCKED HANDLE BROKEN WON'T LOCKED, 2-CHECK FUEL FILL INLET AND ENGINE LIGHT TURN 3-POWER STEERING PROBLEM
THE DRIVERS DOOR HANDLE WAS FIXED THAT WAS COVERED BY A RECALL. HOWEVER, NOW BOTH FRONT DOOR HANDLES ARE BROKEN AND THE WATERFORD, MICHIGAN DEALEERSHIP WHERE WE PURCHASED IT SAYS THE COST IS ABOUT $140.00 EACH TO FIX. HOW CAN A RECALL BE COMPLETED WHEN THE SAME PROBLEM KEEPS REOCCURING?
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S DOOR FAILED TO OPEN AND CLOSE PROPERLY AND COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V210000 (LATCHES/LOCKS/LINKAGES) AND 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGNS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
THE DOOR HANDLE LOCKING SYSTEM ON THE DRIVER'S SIDE BROKE ON MY 2010 FORD FUSTION MY CAR WAS STATIONARY IN A GARAGE. I UNLOCKED DRIVER DOOR, SAT IN DRIVER SEAT AND SUDDENLY DOOR LATCH IS BROKEN AND I'M UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAD TO ROLL DOWN THE DRIVER WINDOW IN ORDER TO OPEN THE DOOR FROM THE OUTSIDE. I NOTICED THAT THE DOOR NO LONGER LOCKS EITHER. BROUGHT CAR TO MY DEALERSHIP WHO SAID NO RECALLS WERE AVAILABLE SO I HAD TO PAY 182.45$ TO GET MY DOOR LATCH FIXED. THIS IS A SAFETY CONCERN AND THERE SHOULD BE A RECALL BECAUSE I WAS NO LONGER ABLE TO PARK AND LOCK MY CAR. PLEASE ISSUE A RECALL FOR THIS PART. NOT IMPRESSED WITH FORD AT THE MOMENT.
I HAD ONLY HAD MY CAR FOR 6 MONTHS BEFORE 3 OF THE 4 INTERIOR DOOR HANDLES BROKE. NOW, IN ORDER TO GET OUT OF THE CAR, I MUST PUT THE WINDOW DOWN, REACH OUT AND OPEN THE DOOR, AND THEN PUT THE WINDOW BACK UP. THIS HAS ALSO AFFECTED SEVERAL COWORKERS THAT HAVE 2010 FORD FUSIONS AS WELL. THEY APPEAR TO BE MADE VERY CHEAP USING PLASTIC. THAT ISN'T GOING TO WORK AND NEED IT TO BE MORE RELIABLE FOR LONGETIVITY PURPOSES. THIS SHOULD BE A RECALL IF IT HASN'T ALREADY BEEN. FIRST, THE METALLIC COVERING PARTIALLY CAME OFF 1 OF THE HANDLES CAUSING IT TO CUT MY HAND. THE OTHER 2 HANDLES ARE DEALING WITH THE SPRING BREAKING.
I WAS INVOLVED IN A DIRECT HIT ACCIDENT AT APPROXIMATELY 50-55 MPH. NEITHER OF THE FRONT AIRBAGS DEPLOYED IN THE CAR.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO CONWAY HEATON INC FORD (810 N 3RD STREET, BARDSTOWN, KY 40004) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,214.
TAKATA RECALL I HAVE TWO COMPLAINTS. 1) TAKATA RECALL, FORD SENT ME THE NOTICE ABOUT 3 YEARS AGO AND FORD RECALL AND FORD MECHANIC SHOP SAID THAT FORD HAD NOT MADE ANY REPLACEABLE AIR BAGS THESE PAST THREE YEARS. I JUST CALLED THIS WEEK. 11/2/18. AGAIN NO AIRBAGS HAD BEEN MADE. THE VEHICLE COULD BE EFFECTED WITH DRIVING OR STATIONERY. ANOTHER PROBLEM WITH THIS CAR IS THAT IF I PARK ON MY DRIVEWAY AND IT RAINS WHEN I OPEN THE DRIVER DOOR I SEE WATER ALL AROUND THE DOOR JAMB.
THE DRIVER SIDE FRONT DOOR LOCK AND HANDLE TO OPEN THE DOOR STAYS OUT. IT WILL NOT LOCK OR OPEN FROM THE INSIDE, HAVE TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE AND US MY KEY TO LOCK THAT DOOR ONLY. THE REST OF THE DOORS LOCK WITH THE AUTOMATIC KEY LOCK. I WAS IN PARK, WITH THE CAR RUNNING AND TRIED TO OPEN IT AND IT WOULD NOT OPEN FROM THE INSIDE. ## VIN PASSED ## FORD FUSION 2010 ##
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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