Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2010 Ford Fusion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 49 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 49, in the owner's own words
DRIVER SIDE INTERIOR DOOR HANDLE STOPPED WORKING. UNABLE TO OPEN THE DOOR FROM THE INSIDE. THIS IS VERY DANGEROUS IF THERE WAS AN EMERGENCY NEED TO EXIT THE VEHICLE. THIS HAPPENED WHEN I STOPPED TO BUY GAS AND WAS UNABLE TO GET OUT WHEN I TURNED OFF THE CAR.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR LATCH FAILED TO OPEN AND THE INTERIOR DOOR LATCH DETACHED FROM THE DOOR. THE CONTACT CALLED COLONIAL FORD (126 FEDERAL RD #126, DANBURY, CT 06811, (203) 748-3503) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
I WAS DRIVING DOWN THE HIGHWAY ON THE INTERSTATE AT A SPEED LIMIT OF 60MPH IN MOTION ON MY WAY HOME AND IT STARTED GETTING HARD TO TURN MY STEERING WHEEL WHICH MADE IT HARD FOR ME TO MAKE A LEFT OR RIGHT TURN WHEN I WAS EXITING THE EXIT. THE SERVICE POWER STEERING POPPED UP ON MY DASHBOARD AND ADVANCE TRAC. SO THEN IT ENDED UP CHANGING TO SAY SERVICE POWER STEERING NOW WHICH IT MADE IT VERY HARD AND DIFFICULT TO EVEN BE ABLE TO DRIVE MY CAR PERIOD. I GOT A ESTIMATED OF $1811.94 FOR MY CAR TO BE REPAIRED AT WYNNE FORD AT 1020 W. MERCURY BLVD HAMPTON VA 23666 AND FOR ME TO GET A ESTIMATE OF THAT PRICE I CAN'T AFFORD TO PAY THAT IT'S LIKE BUYING A USED CAR AT THAT PRICE. I JUST FIND IT HARD TO BELIEVE THAT IT'S A RECALL ON A 2011-2012 FORD FUSION BUT NOT A 2010 WHEN THE SAME EXACT DEFECT IS GOING ON WITH THAT SAME CARJIS A DIFFERENT YEAR. WHICH BASICALLY I WOULD BE PAYING TO GET A ELECTRICAL POWER STEERING RACK AND PINION IN ORDER FOR MY CAR TO BE ABLE TO DRIVE AND FUNCTION CORRECTLY.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S DOOR FAILED TO OPEN AND CLOSE PROPERLY AND COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V210000 (LATCHES/LOCKS/LINKAGES) AND 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGNS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
I AM HAVING PROBLEMS WITH SEVERAL THINGS. AIR BAG WAS RECALLED SO I TOOK IT TO THE FORD DEALERSHIP AND THEY REPLACED IT BUT THE LIGHT WON'T GO OFF, AFTER GETTING MY CAR BACK FROM THE DEALERSHIP THE RADIO/SPEAKER AND SEAT WARMERS WENT OUT, SOON AFTER THE HEAT/AC WENT OUT, THE REAR DRIVER SIDE TAIL LIGHT GOES OUT VERY OFTEN, PLATE LIGHTS DON'T WORK, VISOR LIGHTS DON'T WORK. THEY'RE ARE TOO MANY ISSUES THAT STARTED AT THE SAME TIME, SO I THINK IT MUST BE ELECTRICAL. THANKS
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE HEATED SEAT ELEMENT FOR THE FRONT DRIVER'S SEAT BECAME EXTREMELY HOT. THE CONTACT STATED THAT THE SEAT WARMER WAS NOT INOPERABLE. THE VEHICLE WAS TAKEN TO HUNTINGTON FORD LINCOLN (LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, (833) 386-3267) WHERE IT WAS DETERMINED THAT THE SEAT WAS NOT COVERED UNDER A WARRANTY AND THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS DIAGNOSED NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 58,800. *BF CONSUMER STATED VEHICLE WAS DIAGNOSED BUT NOT REPAIRED DUE TO COST. *JB
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE MOON ROOF FAILED TO OPEN OR CLOSE AND THE DOORS FAILED TO OPEN. THE CONTACT HAD TO USE THE WINDOW TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LONG-LEWIS FORD LINCOLN, 2551 JOHN HAWKINS PKWY, HOOVER, AL 35244, (205) 718-7027) WHERE IT WAS DIAGNOSED THAT THE MOON ROOF WAS OFF TRACK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE THROTTLE BODY WAS REPAIRED. THE OTHER FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE.
FRONT PASSENGER SEAT RECALL IT CAN SLIDE FORWARD AND JAM LOCK WHEN BRAKING HARD AND CAN NOT BE UNLOCK/JAMMED TO MOVE BACK AWAY FROM DASH. WHILE DRIVING QUICK SUDDEN SLAM ON BRAKES
THE METAL PART UNDER THE DRIVER SIDE SEAT BROKE CAUSING THE SEAT TO BE SOME DETACHED.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING, THE CONTACT HAD TO MAKE A LEFT TURN AND THE STEERING WHEEL INADVERTENTLY BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE FRONT DRIVER'S AND PASSENGER'S DOORS INADVERTENTLY LOCKED. THE CONTACT HAD TO ROLL DOWN THE DRIVER AND PASSENGER WINDOWS TO EXIT. ALSO, THE STEERING FAULT WARNING INDICATOR ILLUMINATED ON AND OFF. THE CONTACT CALLED FORD OF MANSFIELD AT (419) 529-1800 (1515 W 4TH ST, MANSFIELD, OH 44906), BUT THE DEALER WAS CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
PURCHASED USED 8/1/14, WAS NOT INFORMED OF ANY RECALLS OR ISSUES BY DEALERSHIP. APRIL 2017 AFTER LEARNING BY SEARCHING ON GOOGLE THAT THERE WAS A RECALL ON FUEL TANK/SYSTEM. SPOKE WITH FORD CORP. WHICH EMAILED THE RECALL PROCESS STEP BY STEP, WAS INFLUENCED TO MENTION THE THROTTLE BODY WHICH WAS COVERED UNDER EXT. WARRANTY. TOOK TO DEALER IN TUCSON, AZ JIM CLICK FORD. AFTER 3 HOURS OF POSSESSING VEHICLE I RECEIVED INFORMATION THAT FUEL TANK/ SYSTEM AND THROTTLE BODY WERE NOT AFFECTED AND NO WORK WAS REQUIRED AND EVEN AFTER AGREEMENT BY FORD CORP. AND THE SALES REP. THAT NO DIAGNOSTICS FEE WOULD BE CHARGED. I SPENT 3 HOURS ARGUING THAT IT WAS COVERED BY WARRANTY AND RECALL. FOUND OUT LATER THROTTLE BODY IS RECALLED ISSUE, THAT'S WHY EXT. WARRANTY. ISSUES WITH FUEL/ AIR INTAKE REQUIRED INSPECTING THROTTLE BODY. DISCOVERED EXTENSIVE CARBON BUILD UP AND THE FUEL TANK HAD EVIDENCE OF RUSTING. JIM CLICK FORD OF TUCSON DAMAGED VEHICLE FROM DRIVER SIDE TO PASS. SIDE IN CENTER OF VEHICLE INCLUDING MAIN FRAME. CHANGES TO THE SYNC AND COMPUTER BECAME NOTICEABLE DUE TO UPGRADED OPTIONS THAT HAD NEVER BEEN USABLE. IGNITION SWITCH HAD BEEN REMOVED AND REPLACED WITH CHEAP RUBBER, LIGHTING NO LONGER EXISTED( LIGHT FOR ON/OFF, ACC), WAS TOLD SPARK PLUGS AND BOOTS NEEDED TO BE REPLACED AND THEY HAD BEGUN WORK (WITHOUT PERMISSION). LATER THAT WEEK PLUGS HAD BEEN PULLED ND INSPECTED, ONLY ONE PLUG WAS NO GOOD (HAD THEM REPLACED IN DECEMBER BY CLOSE FAMILY FRIEND WHO OWNS MECHANIC SHOP 40+ YEARS. EMPLOYEES LEFT BOX OF APPROX 50 NEW JIM CLICK COFFEE MUGS, FOOT PRINTS ON PASSENGER DOOR, STOLE DEBIT CARD, THREW GIRLFRIENDS UNDERWEAR AND BRAS OUT OF BAG AND SPREAD OUT IN TRUNK.
THE ELECTRIC SEAT MOTOR WILL NO LONGER RAISE OR LOWER THE FRONT HALF OF THE SEAT. THIS IS REGARDLESS OF IF THE VEHICLE IS IN MOTION OR NOT.
AS MY WIFE WAS DRIVING TO WORK, APPROXIMATELY A FIVE MINUTE RIDE TO WORK. SHE NOTICED THAT THE HEATED SEAT WHERE VERY HOT. SHE PULLED THE CAR OVER TO FIND A SMALL BURN MARK IN THE SEAT AND ON HER BUTT. *TR
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN ATTEMPTING TO UNLOCK THE VEHICLE, THE DOORS FAILED TO UNLOCK PROPERLY. THE CONTACT HAD TO REACH OUT THE WINDOWS AND USE THE EXTERIOR DOOR HANDLES TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
MY DRIVERS SIDE HEATED SEAT BEGAN TO GET WARMER THAN USUAL WHEN I WOULD USE IT. IT WOULD BECOME SO WARM THAT I WOULD HAVE TO TURN IT OFF BECAUSE IT WAS GETTING TOO HOT AND I WAS AFRAID THAT IT WOULD BURN ME. AFTER A FEW WEEKS OF THIS HAPPENING THE SEAT HEATER STOPPED FUNCTIONING PROPERLY ALL TOGETHER. I WOULD PRESS THE HEATED SEAT BUTTON AND IT WOULD ILLUMINATE FOR A FEW SECONDS (MAYBE 2-3) AND THEN SHUT OFF ON ITS OWN, AS IF SOMETHING WERE TRIPPING A FAULT. THE SEAT DOES NOT GET WARM AT ALL BEFORE THE SWITCH TURNS OFF AUTOMATICALLY. IT IS APPARENT BASED ON RESEARCH THAT THIS IS A VERY COMMON ISSUE WITH THE FORD FUSION. I HAVE TAKEN THE CAR INTO THE DEALERSHIP AND I WAS TOLD THE HEATING UNIT WOULD COST ALMOST $400 AND TO REPLACE THE LEATHER SEAT IS OVER $1000. OVER THE PAST FEW YEARS IN MICHIGAN, I HAVE HAD OVER A 10% PAY CUT AS A TEACHER. I CAN NOT AFFORD TO FIX THIS COMMON PROBLEM. PLEASE ASK FORD TO FIX THIS PROBLEM WITH NO COST.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE HOOD LATCH WAS NOT CLOSING ALL THE WAY. THE CONTACT NOTICED IT THREE MONTHS AGO. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
THE INSIDE DOOR HANDLE HAS A CABLE ATTACHMENT TO IT, WHEN YOU PULL THE DOOR HANDLE IT MOVES THE LOCK AND THE DOOR OPENS. TODAY, MINE BROKE. THE REASON FOR CONTACTING YOU, I CALLED THE FORD LOCATION TO CHECK FOR REPAIR, THE PARTS MAN TOLD ME THAT THIS DOOR HANDLE PROBLEM WAS THE NO 1 PROBLEM FOR FORD MOTOR CARS. SEEMS TO ME THAT THEY WOULD ADDRESS THE PROBLEM, WOULD YOU THINK THAT $150.00 COST FOR REPLACEMENT MIGHT BE THE REASON? SOUNDS LIKE ADD ON SALES, DOES NOT SOUND RIGHT, BUT THE NUMBERS ARE MILLIONS.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR FRONT DRIVER SIDE DOOR LATCH FRACTURED AND FAILED TO OPEN THE DOOR. THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE EXTERIOR DOOR LATCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT PURCHASED AND INSTALLED A NEW DOOR LATCH; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER ON THE SAME INTERIOR DOOR LATCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
HAD SEVERAL PASSENGERS COMPLAIN THAT THE PASSENGER HEATED SEAT WAS GETTING TOO HOT AND BURNING THEIR REAR END. THEY WOULD HAVE TO TURN IT OFF. THE A COUPLE OF DAYS LATER MY DAUGHTER WENT TO TURN THE HEAT ON HER SEAT AND THE SEAT WOULD NOT TURN ON. THE LIGHT WOULD TURN ON FOR A FEW SECONDS AND THEN GO RIGHT BACK OFF. WE HAVE CHECKED THE FUSES AND MADE SURE THAT THE SEAT IS PROPERLY PLUGGED IN BUT THE PASSENGER SEAT WILL NOT HEAT. AFTER CHECKING THE COMPLAINTS ON THIS PAGE IT APPEARS THAT THIS IS A COMMON PROBLEM AND THAT FORD SHOULD DO A RECALL TO FIX THIS PROBLEM. *TR
MY HEATED SEATS ARE SUPER DEFECTIVE. I HAVE ONLY USED MY HEATED SEATS A HANDFUL OF TIMES. EVERY TIME I TURNED IT ON IT WOULD GET SO HOT IT WAS BURNING MY BUTT, LITERALLY. I EVEN PUT A SEAT COVER ON MY SEAT AND FOLDED A BLANKET 4 TIMES (WHICH MADE 8 LAYERS OF MATERIAL) AND IT WAS SO HOT BURNED ME THROUGH ALL OF THE LAYERS. I KEPT SMELLING A BURNING SMELL, LOOKED AND THERE'S IS A BURN MARK THROUGH THE SEAT, BURNT A WHOLE IN MY SEAT COVER, AND STARTED BURNING MY BLANKET. THAT IS EXTREMELY DANGEROUS, COULD CAUSE A SERIOUS BURN AND OR AN ACCIDENT. AND IT DAMAGED THE LEATHER SEAT, SEAT COVERS, AND A BLANKET WHICH IS ALL MONEY OUT OF MY POCKET. I CANT EVEN USE THE HEATED SEATS NOW BECAUSE I WILL GET BURNED. THIS NEEDS TO BE FIXED AND ADDRESSED ASAP. *TR
THE OCCUPANT WEIGHT SENSOR FAILED IN THE PASSENGER SIDE SEAT, RESPONSIBLE FOR AIR BAG DEPLOYMENT. THE CANISTER PURGE VALVE GOT STUCK CAUSING STALLS WHEN STARTING AFTER REFUELING AND STALLS OFF THE LINE STARTS PUTTING THE CAR/PASSENGERS AT RISKS DURING TURNS CROSSING ONCOMING TRAFFIC, STARTED AT 56,000 MILES. *TR
I TURNED ON MY DRIVER SIDE SEAT HEATER AND IT GO EXTREMELY HOT IN ONE SPOT. I HAD TO TURN IT OFF AND TRIED IT AT A LATER DATE AND SAME THING. IN FACT, IT WAS AS THOUGH IT WOULDN'T TURN OFF SINCE IT FELT AS HOT AS WHEN IT WAS ON. IT DID EVENTUALLY COOL DOWN. WOW! I NOW HAVE A HOLE BURNT IN MY LEATHER SEAT!!! THIS IS OBVIOUSLY A BIG PROBLEM ON TWO COUNTS ....ONE COULD GET BURNT PLUS THE CAR COULD CATCH ON FIRE. *TR
MY DRIVERS SIDE HEATED SEAT BEGAN TO GET WARMER THAN USUAL WHEN I WOULD USE IT. IT WOULD BECOME SO WARM THAT I WOULD HAVE TO TURN IT OFF BECAUSE IT WAS GETTING TOO HOT AND I WAS AFRAID THAT IT WOULD BURN ME. AFTER A FEW WEEKS OF THIS HAPPENING THE SEAT HEATER STOPPED FUNCTIONING PROPERLY ALL TOGETHER. I WOULD PRESS THE HEATED SEAT BUTTON AND IT WOULD ILLUMINATE FOR A FEW SECONDS (MAYBE 2-3) AND THEN SHUT OFF ON ITS OWN, AS IF SOMETHING WERE TRIPPING A FAULT. THE SEAT DOES NOT GET WARM AT ALL BEFORE THE SWITCH TURNS OFF AUTOMATICALLY. IT IS APPARENT BASED ON RESEARCH THAT THIS IS A VERY COMMON ISSUE WITH THE FORD FUSION IN ALMOST ALL YEARS. *TR
ATTEMPTED TO EXIT THE DRIVERS DOOR TO OBTAIN FUEL. INTERNAL DOOR LATCH FAILED AND WOULD NOT OPEN DOOR. HAD TO LOWER DRIVERS WINDOW AND USE OUTER DOOR LATCH TO OPEN DOOR. I BELIEVE THIS TO BE A SIGNIFICANT SAFETY ISSUE AS IT WOULD HINDER OR PREVENT EGRESS FROM THE VEHICLE IN THE CASE OF A FIRE OR FLOOD, ESPECIALLY IF THE ELECTRICAL SYSTEM WERE DISABLED. *TR
I WAS A PASSENGER IN A 2010 FORD FUSION AND WAS IN THE FRONT PASSENGER SEAT AND ANOTHER PERSON WAS IN THE RIGHT REAR PASSENGER SEAT. I WAS EXITING THE CAR AND BECAUSE THE DOOR HAD OPENED TO FAR, I USED MY HANDS TO PULL MYSELF OUT OF THE CAR. AT THE SAME TIME, THE PASSENGER IN THE RIGHT REAR SEAT WAS IN THE PROCESS OF OPENING THEIR DOOR AND EXITING. DUE TO THE CLOSE PROXIMITY OF THEIR DOOR EDGE (APPROXIMATELY 1/16 INCH) AND THE CAR ITSELF, A FINGER TIP ON MY RIGHT HAND WAS COMPLETELY AMPUTATED WHEN THE DOOR WAS OPENED. I WAS TAKEN BY AMBULANCE TO HOSPITAL WHERE SURGERY WAS PERFORMED.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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