RoadVitals

2011 Gillig Low Floor

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Jun 20, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Gillig Low Floor. 10 safety recalls have been issued covering this model year; and 24 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

10 campaigns cover this model year

View all 10

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V418000

EXTERIOR LIGHTING:TURN SIGNAL; EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

Jun 20, 2018
25,579 units potentially affected
The defect: Gillig LLC (Gillig) is recalling certain 2001-2018 Gillig Low Floor transit buses. The turn signals may flash slowly, reducing their visibility to other drivers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: The reduced visibility of the turn signals can increase the risk of a crash.
The remedy: Gillig will notify owners, and dealers will update the software that controls the turn flash rate, free of charge. The recall began on August 2, 2018. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Gillig LLCView on NHTSA.gov
17V119000

EXTERIOR LIGHTING:TURN SIGNAL

Feb 24, 2017
17,056 units potentially affected
The defect: Gillig LLC (Gillig) is recalling certain model year 1997-2017 Low Floor transit buses. The front turn signals installed on standard profile (non-BRT) buses may not be sufficiently visible to other drivers or pedestrians. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: The reduced visibility of the turn signals may increase the risk of a crash.
The remedy: Gillig will notify owners, and dealers will install turn signals that have increased visibility. The recall began June 7, 2019. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Gillig LLCView on NHTSA.gov
16V011000

SEATS

Jan 13, 2016
6,734 units potentially affected
The defect: Gillig LLC (Gillig) is recalling certain model year 2010-2015 Low Floor transit buses manufactured April 1, 2010 to October 30, 2015, equipped with Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.
The risk: If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.
The remedy: Gillig will notify the owners, and dealers will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on March 1, 2016. Owners may contact Gillig customer service at 1-800-735-1500.
Gillig LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

FS-2019-02

ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

Because of a supply issue with the blue hose covering, Eaton is temporarily making FC-300 hose using black covering. FC-300 hose assemblies made between October 2018 to May 2019 will be affected by this change.

FS-2018-02

STEERING

A procedure to properly adjust the draglink so the socket won't over articulate, causing increased wear.

FS-2018-01

STEERING; STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

It was found that an earlier Bulletin spec'd bolts that could be too long due to variances in bolt shoulder length, so this bulletin was written to make sure bolt attachments were correct.

FS-2017-04

EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

This field service bulletin is informing vehicle owners and aftermarket part purchasers that the Pressure Relief Device (PRD) vent tube caps on Agility CNG systems are important to maintain to help prevent moisture and/or debris from causing the PRD to malfunction. The bulletin is clear that the existing vent tube caps need not be replaced unless missing or damaged, but if they are replaced, the PRD vent lines and PRD bodies must be inspected prior to replacing a cap. The new vent tube caps are red in color to facilitate visibility, making inspections easier.

FS-2017-03

SUSPENSION

This field service bulletin is informing vehicle owners and aftermarket part purchasers that Neway®, a SAF-HOLLAND® division, has identified some suspension installation and monitoring issues on the ADLSD-120 suspension used on 29' Gillig buses manufactured between 2007 and 2017. The following provides information on correct shim/spacer locations, bushing inspection, equalizing beam blade out of service wear criteria and bushing shim installation to extend the service life of the suspension. Improper maintenance can lead to excessive beam and bushing wear and failure.

FS-2016-06

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; STEERING; STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

Gillig has received reports of partial cracking in the steering gear mounting plate in some Low Floor buses. We are now requesting that owners of all Low Floor buses from model year 1997 through June, 2015 inspect the steering gear mounting plates per the instructions in this bulletin. Inspections should commence at the next Preventative Maintenance Cycle and continue at every 12,000 mile PM inspection thereafter. Steering Gear Mounting Plates found to have cracks less than 6 inches in length should be changed out at the earliest opportunity. Any bus found to have a Steering Gear Mounting Plate with a crack 6 inches long or longer must be immediately removed from service and the Plate replaced before reentering service. In either instance, Gillig will reimburse owners the cost of any replacement plate and the labor required to perform the repair. Lower floor

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Gillig Low Floor by model year
YearComplaintsRecallsInvestigationsIssue Index
2026020—
2025040—
2024090—
20230150—
20220110—
20210120—
20200140—
20191120—
20180130—
20170150—
20161200—
20150190—
20141230—
20130170—
20120110—
2011Viewing0100—
2010090—
2009050—
2008150—
2007080—
2006050—
2005040—
2004080—
2003191—
2002081—
20010102—
20001102—
19990102—
19980102—
1997061—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.