RoadVitals

2017 Gillig Low Floor

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
15
Latest Apr 25, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2017 Gillig Low Floor. 15 safety recalls have been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

15 campaigns cover this model year

View all 15

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V276000

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Apr 25, 2022
592 units potentially affected
The defect: Gillig, LLC (Gillig) is recalling certain 2014-2021 Low Floor transit buses. The rear-mounted ultracapacitors may allow the engine to be started when the master battery disconnect switch is in the "OFF" position.
The risk: The engine may be started unexpectedly, increasing the risk of injury to anyone nearby the engine compartment during maintenance operations.
The remedy: Dealers will update the software for the buses equipped with the Vanner Ultracapacitor system, and conduct a hard rewire for the buses equipped with the KBI system, free of charge. Owner notification letters were mailed on June 22, 2022. Owners may contact Gillig's customer service at 1-510-264-5073 for 1-800-735-1500.
Gillig, LLCView on NHTSA.gov
21V352000

FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

May 14, 2021
4,428 units potentially affected
The defect: Gillig, LLC. (Gillig) is recalling certain 2017-2020 Low Floor vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Gillig will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on August 27, 2021. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Gillig, LLCView on NHTSA.gov
20V392000

STEERING:HYDRAULIC POWER ASSIST:PUMP

Jul 2, 2020
531 units potentially affected
The defect: Gillig, LLC. (Gillig) is recalling certain 2013-2020 hybrid and all-electric Low Floor buses equipped with a steering system that uses a high-voltage electric motor and hydraulic pump assembly to provide power steering assist. The shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist.
The risk: A loss of power steering assist may increase the risk of crash.
The remedy: Gillig will notify owners, and dealers will replace the motor-pump assemblies, free of charge. The recall began August 13, 2020. Owners may contact Gillig customer service at 1-800-735-1500.
Gillig LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

FS-2020-04

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS; EQUIPMENT:APPLIANCE:AIR CONDITIONER

During the review of the coolant sensor circuit in some buses, it was determined that the 10 Amp circuit breaker currently utilized in this circuit should be replaced with a 4 Amp circuit breaker.

FS-2019-02

ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

Because of a supply issue with the blue hose covering, Eaton is temporarily making FC-300 hose using black covering. FC-300 hose assemblies made between October 2018 to May 2019 will be affected by this change.

FS-2019-01

ELECTRICAL SYSTEM; SERVICE BRAKES, HYDRAULIC

Because of the high failure rate of the Honeywell/Hobbs 4-lb foot brake pressure switch, we are replacing them with an Index foot brake pressure switch, which has been found to be much more robust.

FS-2017-05

EQUIPMENT ADAPTIVE/MOBILITY

This field service bulletin is instructing vehicle owners and aftermarket part purchasers to remove the "Duck Bill" valves in the rear run box to prevent water intrapment, which can contribute to corrosion of some components. Owners are asked to permanently remove the duck bill valves from the rear run box in each bus (and units in parts inventory) per the included instructions.

FS-2017-04

EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

This field service bulletin is informing vehicle owners and aftermarket part purchasers that the Pressure Relief Device (PRD) vent tube caps on Agility CNG systems are important to maintain to help prevent moisture and/or debris from causing the PRD to malfunction. The bulletin is clear that the existing vent tube caps need not be replaced unless missing or damaged, but if they are replaced, the PRD vent lines and PRD bodies must be inspected prior to replacing a cap. The new vent tube caps are red in color to facilitate visibility, making inspections easier.

FS-2017-03

SUSPENSION

This field service bulletin is informing vehicle owners and aftermarket part purchasers that Neway®, a SAF-HOLLAND® division, has identified some suspension installation and monitoring issues on the ADLSD-120 suspension used on 29' Gillig buses manufactured between 2007 and 2017. The following provides information on correct shim/spacer locations, bushing inspection, equalizing beam blade out of service wear criteria and bushing shim installation to extend the service life of the suspension. Improper maintenance can lead to excessive beam and bushing wear and failure.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Gillig Low Floor by model year
YearComplaintsRecallsInvestigationsIssue Index
2026020—
2025040—
2024090—
20230150—
20220110—
20210120—
20200140—
20191120—
20180130—
2017Viewing0150—
20161200—
20150190—
20141230—
20130170—
20120110—
20110100—
2010090—
2009050—
2008150—
2007080—
2006050—
2005040—
2004080—
2003191—
2002081—
20010102—
20001102—
19990102—
19980102—
1997061—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.