2014 Harley-Davidson Flhtcu

The contact owns a 2015 Harley Davidson Electra Glide Ultra Motorcycle equipped with a Power Belt, Part line: Replacement Drive Belt, Part Number: 40024-09 HTD 1960-14M-140. The contact indicated that after installing the replacement drive belt and test riding the motorcycle, it was discovered that the replacement drive belt became unsecured causing the motorcycle to shake, vibrate and shudder and the motorcycle would not properly accelerate. The contact indicated that the failure was caused by the faulty replacement drive belt. The manufacturer and seller were not contacted regarding the failure. The failure mileage was unknown.

NHTSA ID

11619068

Incident

Oct 1, 2024

The contact owns a 2014 Harley-Davidson Tri Glide Ultra. The contact stated that while riding at an undisclosed speed, the clutch was unable to disengage, preventing a shift to the intended gear. The contact added DOT 4 fluid into the clutch reservoir however, the failure recurred with the clutch fluid leaking. The motorcycle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,300. The consumer stated the issue was addressed and repaired at the local Harley Davidson Service Center.

NHTSA ID

11479634

Incident

Aug 16, 2022

Mileage

6,300 mi

TL* THE CONTACT OWNS A 2014 HARLEY-DAVIDSON FLHTCU. WHILE DRIVING APPROXIMATELY 40 MPH UPHILL, THE CLUTCH BEGAN TO FAIL AND THE CONTACT WAS UNABLE TO SWITCH GEARS. THE CONTACT PULLED OVER AND PARKED THE VEHICLE. AFTERWARDS, THE CLUTCH BEGAN TO PERFORM CORRECTLY. THE CONTACT STATED THAT THE FAILURE RECURRED A SECOND TIME WHEN ATTEMPTING TO DRIVE UPHILL AGAIN. WHEN THE MOTORCYCLE WAS TURNED OFF, THE CLUTCH PERFORMED CORRECTLY. THE CONTACT TOOK THE VEHICLE TO COX'S HARLEY-DAVIDSON (LOCATED AT 1178 GALLERIA BLVD, ROCK HILL, SC 29730, 803-327-1183), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE PREVIOUS OWNER HAD THE VEHICLE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V471000 (POWER TRAIN); HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED, BUT THE MATTER WAS NOT RESOLVED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE VIN WAS INVALID.

NHTSA ID

11255255

Incident

Jun 18, 2019

Mileage

34,000 mi

MY MOTORCYCLE IN TERMS OF MOTORCYCLES ALTHOUGH FIVE YEARS OLD, IS RELATIVELY NEW, METICULOUSLY KEPT, AND ONLY HAS APPROXIMATELY 16,600 MILES ON THE ODOMETER.ON TUESDAY MAY 28TH, I HAD JUST GOTTEN OFF THE INTERSTATE EXIT THAT TAKES ME TO MY HOME. AS I APPROACHED THE STOPLIGHT I WAS BRAKING AND DOWNSHIFTING, BRINGING THE BIKE TO FULL STOP. WHEN THE LIGHT TURNED GREEN, I WENT TO PUT MY BIKE INTO FIRST FROM FROM NEUTRAL, AND AS I DID SO THE BACK PORTION OF MY HEEL-TOE SHIFTER SHOT UP, AFTER WHICH IT WAS LOOSE AND FLOPPY AND WOULD NOT ENGAGE - AS A RESULT, I COULD NOT GET THE BIKE OUT OF FIRST GEAR. THANKFULLY, MY HOUSE IS RIGHT OFF THE EXIT, SO I SUMMARILY LIMPED HOME. IT TURNS OUT THAT THE SHIFTER, WHICH IS MADE OF CHROMIUM STEEL, IS ATTACHED TO A SPLINED ALUMINUM SHAFT- THE ALUMINUM SHAFT STRIPED. AFTER RESEARCHING THIS, I FOUND IT TO BE A FAIRLY COMMON ISSUE. I CAN'T TELL YOU HOW DANGEROUS THIS IS IN SO MANY WAYS AND HOW IT NEEDS TO BE ADDRESSED BY THE MANUFACTURER.

NHTSA ID

11217249

Incident

May 28, 2019

Mileage

16,600 mi

AFTER USING THE USB AS A MEDIA SOURCE, THE NEXT TIME THE MOTORCYCLE IS POWER CYCLED THE STEREO DEFAULTS TO FM AND RESETS THE FADE CONTROL. HARLEY INITIALLY SAID THIS WAS DUE TO SOFTWARE, BUT THEN CHANGED TO SAYING IT WAS NORMAL OPERATION. ON NOVEMBER 16TH, I SPOKE WITH CASE MANAGER (JOHN), WHO ADVISED THAT THIS IS DUE TO THE SYSTEM SENSING A VOLTAGE CHANGE WHEN SHUTTING DOWN. I HAVE REPLACED THE HEAD UNIT TWICE; ONCE WITH A FACTORY REFURBISHED DEVICE, AND THEN WITH A 2015 MODEL. I MUST NOTE THAT I DID NOT HAVE THIS ISSUE FOR THE FIRST 2 YEARS OF OWNERSHIP. SINCE HARLEY HAS CHANGED THEIR CAUSE ANALYSIS TWICE, THIS IS OBVIOUSLY A WIDESPREAD ISSUE. JOHN STATED THAT HARLEY HAS NOT ISOLATED THE ROOT CAUSE OF THIS PROBLEM AND IS NOW PRESENTING THIS THE "THE WAY THE UNIT SHOULD WORK". MY CONCERN IS THAT I RODE FOR 2 YEARS WITHOUT ANY PROBLEMS, AND NOW HAVE ONE THAT THE COMPANY CANNOT RESOLVE. SINCE THIS OCCURS APPROXIMATELY 60 - 65% OF THE TIME, I WORRY THAT THIS IS NOT REALLY A STEREO PROBLEM, BUT IS SYMPTOMATIC OF A LARGER PROBLEM WITHIN THE CENTRAL ELECTRICAL/WIRING SYSTEM OF THE MOTORCYCLE. SINCE AUGUST I HAVE WORKED WITH 3 SEPARATE DEALERS, AND WITH HARLEY-DAVIDSON TO ADDRESS THE PROBLEM TO NO AVAIL. I FEEL THAT THIS MAY BECOME A DEGRADING ISSUE THAT COULD CREATE MORE SERIOUS ELECTRICAL TROUBLES THAT MAY LEAD TO MAJOR FAILURES.

NHTSA ID

10794565

Incident

Aug 1, 2015

Mileage

14,600 mi

UPON GETTING READY TO RIDE BIKE AT NIGHT, PULLED BACK ON HAND BRAKE LEVER AND NOTICED NO BRAKE LIGHT REFLECTION ON GROUND. THEREFORE DID AN INSPECTION AND NOTICED THAT WHEN PRESSING DOWN ON FOOT BRAKE PEDAL BRAKE LIGHT WOULD COME ON AND THEN WHEN PULLING BACK ON HAND BRAKE LEVER, LIGHT WOULD NOT COME ON. CALLED DEALER AND WAS TOLD IT BE A WEEK BEFORE THEY COULD LOOK AT IT. . I ONLY WONDER SINCE HOW LONG HAS THIS LIGHT NOT BEEN WORKING WHEN COMING TO A COMPLETE STOP AND THEREFORE NOT PRESSING THE FOOT PEDAL ONLY TO GIVE THE CAR BEHIND ME THE FALSE SENSE I HAVE STOPPED BRAKING. COULD HAVE BEEN IN A SERIOUS ACCIDENT BEING HIT FROM BEHIND .

NHTSA ID

10779254

Incident

Sep 26, 2015

Mileage

7,000 mi

TL* THE CONTACT OWNS A 2014 HARLEY DAVIDSON ELECTRIC RIDE FLHTCU MOTORCYCLE. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO DISENGAGE WHEN THE FRONT BRAKE WAS APPLIED. THE MOTORCYCLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED A SENSOR FAILURE HAD OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 2,000.

NHTSA ID

10598833

Incident

May 11, 2014

Mileage

20 mi

PURCHASED THE 2014 H-D ELECTRAGLIDE ULTRA CLASSIS THE DAY BEFORE REALIZING THE EXISTENCE OF THE DEFECT DESCRIBED HEREIN. WHILE RIDING AT APPROXIMATELY 60 MPH, I SET THE CRUISE CONTROL. THE CRUISE CONTROL IS TO DISENGAGE UPON APPLICATION OF ANY OF THE FOLLOWING: FRONT BRAKE/BACK BRAKE/CLUTCH/ROLLING THE THROTTLE FORWARD. UPON NEARING A VEHICLE AHEAD OF ME, I 'TAPPED' THE FRONT BRAKE; THIS ACTION, HOWEVER DID NOT DISENGAGE THE CRUISE CONTROL. I TRIED AGAIN, USING MORE FORCE ON THE FRONT BRAKE LEVER...AGAIN, THE CRUISE CONTROL REMAINED ENGAGED. I THEN DETERMINED THAT IT WOULD DISENGAGE USING THE THREE OTHER METHODS (BACK BRAKE/ROLLING THROTTLE FORWARD/CLUTCH). THE FOLLOWING MONDAY, I TOOK THE BIKE TO THE SELLING DEALER. IT WAS DETERMINED THAT SOME ELECTRONIC COMPONENT HAD FAILED. IT WAS REPLACED AT NO COST. I AM SUBMITTING THIS REPORT BECAUSE THE FAILURE OF THE CRUISE CONTROL TO DISENGAGE UPON APPLICATION OF THE FRONT BRAKE CREATED A SITUATION IN WHICH I WAS APPROACHING A VEHICLE AHEAD AT HIGH SPEED, WHEN MY BIKE SHOULD HAVE THEN BEEN 'COASTING', WHICH NECESSITATED TRYING ALTERNATE METHODS TO DISENGAGE THE SYSTEM. HAD I NOT FOUND AN ALTERNATE WAY TO DISENGAGE THE CRUISE CONTROL, A COLLISION WOULD LIKELY HAVE RESULTED. *JS

NHTSA ID

10598041

Incident

May 11, 2014

Mileage

20 mi

SERVICE BULLETIN M1391A (REVU): MIDTRONICS GRX-3110 AND DCA-8000 SOFTWARE. PURPORSE: Revision U. The purpose of this bulletin is to inform the dealer network that a software update to the GRX-3110 and DCA-8000 is now available. DYNAMIC DIAGNOSTIC CHARGER SYSTEM (PART NUMBER: DCA-8000). [Rev U] Added: Description of improvements made to the testing algorithm for GRX software Version P and DCA-8000 software Version E.

GENUINE MOTOR PARTS AND ACCESSORIES BULLETIN PAB1171 (REV B): SOFTWARE UPDATE FOR SCREAMIN EAGLE PRO STREET TUNER. PURPOSE: Revision B. Updated: Summary. The App has returned to the Apple App Store. This bulletin informs dealers that a recent software update to the Screamin' Eagle Pro Street Tuner application will require the use of a Personal Computer (PC) to complete a Bluetooth Communication Interface (BCI) firmware update.

SERVICE BULLETIN M1490 (V 25.8.9): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). New Software Update Version 25.8.9 Release Date: Week of September 2, 2025. Changes: LiveWire 2024 S2MH: Removal of incorrect Electro Hydraulic Control Unit (EHCU) reflash support; EHCU Module (Part No. 41100123): Addressed issue where module became unrecoverable after failed reflash attempted. NOTE: Digital Technician II (DT II) supports additional Harley-Davidson motorcycle models and model years outside of those listed.

SERVICE BULLETIN M1490 (V 25.8.7): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). New Software Update Version 25.6.4, Release Date: Week of August 19, 2025. Includes New Features and Changes for the Models & Model Years listed. NOTE: Digital Technician II (DT II) supports additional Harley-Davidson motorcycle models and model years outside of those listed.

SERVICE BULLETIN M1391A (REV T): MIDTRONICS GRX-3110 AND DCA-8000 SOFTWARE. PURPORSE: Revision T. The purpose of this bulletin is to inform the dealer network that a software update to the GRX-3110 and DCA-8000 is now available. DYNAMIC DIAGNOSTIC CHARGER SYSTEM (PART NUMBER: DCA-8000). [Rev T] Updated: New Software Update, Previous Software Updates and DCA-8000. Added: 192-210335P. Software update 192-210335P for GRX-3110 and DCA-800 to add new battery part numbers.

SERVICE BULLETIN M1684: MARKET SPECIFIC BATTERY INTRODUCTION. PURPOSE: Initial Release. This bulletin informs dealers of the availability of new batteries for new Original Equipment (OE) vehicle production and in the Parts and Accessories (P&A) catalog. Availability of the new Absorbed Glass Mat (AGM) batteries will vary by market and will be transitioning over the next few months. NOTE: The ring terminal screws are not compatible between Leoch and East Penn batteries. The new batteries will include new ring terminal screws, which must be used. The ring terminal screws from the old battery need to be discarded.