Owner-reported complaints naming the airbag system, filed with NHTSA
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Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2019 Honda CR-V submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 78 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 78, in the owner's own words
Driver side door lock was broken. Car was broken into. Airbag (on steering wheel) was stolen. I am not sure if the alarm went off. Caused “Airbag System (SRS) Problem” warning light on the dash. Car was still drivable. This was during the pandemic so there was a parts shortage. Needed to replace lock, airbag, and clock spring. Took 2 weeks.
The contact owns a 2019 Honda CR-V. The contact stated that while pulling into the street, the light was green, and she noticed a vehicle coming in fast into a turning light, and when he turned, she braced for impact. The contact stated she was in the left lane and got pushed all the way to the right lane during the crash. The air bags deployed, but upon impact to the head, the air bag exploded and instantly felt burning in her stomach, her hand, and all the way up to her shoulder. The vehicle was not drivable. The vehicle was towed to a local Bodyshop. A police report was filed. The driver was the only occupant. The injury sustained was a burn on the left arm and stomach, and pain in the neck and back. There was medical treatment for the injuries. The dealer was not notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 98,000.
The contact owned a 2019 Honda CR-V. The contact stated that while her husband was driving at approximately 15 MPH, and as he was making a left turn onto a side street, another vehicle ran a stop sign and crashed into the center of the vehicle on the driver's side. The contact stated that the side air bags did not deploy. The contact stated that the police were called and wrote a report. The contact stated that there were no injuries. The vehicle was towed to an impound lot. The manufacturer was not informed of the failure. The failure mileage was 53,519.
Continuous illumination of all lights on the dash. We have to reset the battery to clear the codes and it will do it again but the timing differs. Now, I am getting the “Airbag SRS System Problem” that pops up and then goes away when the vehicle is restarted. This has been going on for over a year. We have replaced the alternator and continue to try and find the actual malfunction as a code reader just lists all things being illuminated. We are not the first, not the only, and definitely not the last crv owners with this issue. FIX THIS!!!! I’m highly disappointed in Honda.
The driver seatbelt failed to lock when rear end collision occurred and drivers face slammed into steering wheel. The steering wheel airbag failed to deploy when the car rear ended the vehicle in front of them. Drivers safety was jeopardized and now has severe concussion. Repair center stated seatbelt showed zero signs of locking and air bag should’ve deployed. Vehicle was inspected by insurance and was deemed a complete loss. No warning lights sounds or messages went off when vehicle was rear ended and front end collision.
*This car was parked in the driveway 2 days without being driven before the following incident* ALSO- there are recalls for this make and model. Honda always said that the recalls do not include my car. Recalls should be expanded to include mine since the car is un drivable at the Honda service center. WHAT HAPPENED: Alarm went off on car in driveway. Horn constantly going off. Smoke came out around steering wheel and inside the vehicle filled with smoke. All lights came on dash. Gears were locked up and had to manually put in neutral to get on tow truck. Car is at Honda dealership in cumming GA. Said I needed steering wheel cable, srs unit, safety restraints unit, & brake boosters. They put parts on. Did same thing to them as it did in my driveway. Horn & smoke & all!! Now they say it needs steering wheel & the harness is on back order until August 28! and that my vin # is NOT on the recall but I believe it should be. This car could have caused a fire and was parked beside my house. My family and I were at risk and almost called police and fire department. Newborn baby, & other family members inside the home. Family members disconnected the battery because horn was so loud. All these repairs are headed towards $9000 & this is insane. This is my only vehicle. I must have transportation!
The contact owned a 2019 Honda CR-V. The contact stated that while driving at 45 MPH he experienced a syncope before the crash, and the vehicle struck a telephone pole head-on. The air bags in the vehicle deployed all except the rear driver side. The contact and the rear driver-side passenger were transported to the hospital by an ambulance. The contact had a broken left hand, 3 broken ribs, seatbelt injury, partial lumbar herniation, and left shin was bruised and had an open wound. The front passenger left the scene and did not receive medical treatment until the following day, they suffered a broken right wrist. The rear passenger sustained a broken spine, massive internal injuries that required emergency surgery, and a bruised kidney however she succumbed to her injuries 3 weeks later. A police report was filed. The vehicle was towed to the Impound lot. The insurance company towed the vehicle and deemed it totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000. The VIN was unavailable.
The passenger side seat weight sensor assembly failed. It is available for inspection. The vehicle has been inspected and repaired by a certified Honda dealer. The airbag light stayed on beginning in December 2023. The SRS warning light came on in March 2024. This defect was subject to a recall of CRV’s manufactured from 2020 to 2022. We believe the 2019 vehicles were affected also and should have been part of the recall. Honda has recognized this problem and has reimbursed us $800 of the $1758.68 of the repair bill.
When the car turns on, the message of “passenger air bag off”. I weigh over 100 pounds and sit properly. When the car was under warranty, I took the car to the dealer for this air bag problem. After waiting over 3 hours, I was told to come back and the part was not available. I thought there was a switch to turn on air bags, but I left the dealer in Avondale, AZ and went home. The problem continues.
Travelling appoximently 25-30mph when the vehicle in front of me, towing a small camper, stopped suddenly to avoid a suddenly stopped vehicle in front of them, causing me to rear-end them at appoximently 15-20mph. My airbags did not deploy
The contact owns a 2019 Honda CR-V. The contact stated that while his wife was seated in the passenger’s side front seat, the air bag sensor intermittently failed to recognize her in the seat causing the air bag off warning light to be illuminated. The contact notified the dealer of the failure and the dealer informed him that unless they could duplicate the failure, they could not diagnose or repair the vehicle. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 1,000.
My wife was on her way to work and she hit a deer. The damage estimate is approximately 5000.00 to the right front end. With that much damage the air bags should have deployed but failed to do so
I HIT A LARGE DEER ON THE INTERSTATE HIGHWAY AT A SPEED OF 60 TO 65 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT OF THE CAR. I HAVE PICTURES. THE AIRBAGS DID NOT DEPLOY. THERE WERE 2 PEOPLE IN THE CAR, NO ONE WAS HURT. *TR
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. C HARPER AUTO GROUP (LOCATED AT 4435 STATE ROUTE 51, BELLE VERNON, PA 15012, (724) 929-8000) WAS CONTACTED AND STATED THAT THEY WERE ON THE WAITING LIST FOR PARTS TO BE PROVIDED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.*MP CONSUMER STATED METAL CORE OF THE STEERING HARNESS HAS BEEN REPLACED.*JB
I JUST HAD A HIGH CAR ACCIDENT AND MY AIRBAG DID NOT DEPLOY BUT THE OTHER CAR DID. MY CAR IS A TOTAL.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V694000 (EQUIPMENT) AND 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE CONTACT CALLED GARCIA HONDA ALBUQUERQUE AT 505-260-5000 (LOCATED AT 8301 LOMAS BLVD NE, ALBUQUERQUE, NM 87110) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V694000 (EQUIPMENT) AND 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NALLEY HONDA BRUNSWICK (178 ALTAMA CONNECTOR, BRUNSWICK, GA 31525, (912) 267-7000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER PROVIDED CASE NUMBER: 89944541. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
ON OCT 5, 2019, OUR NEW 2019 CRV WITH ONLY 178 MILES DISPLAYED A DASHBOARD WARNING - AIRBAG SYSTEM (SRS) PROBLEM WHILE DRIVING.. WE STOPPED, SHUT OFF THE CAR AND THEN RESTARTED. WITHIN MINUTES, THE WARNING REAPPEARED. WE RETURNED HOME AND MAD AN APPOINTMENT WITH HONDA SERVICE FOR OCT 7, 2019. ON OCT 6, 2019, WHILE DRIVING , THE WARNING AGAIN SHOWED ON THE DASHBOARD. WHEN WE GOT TO THE SERVICE DEPARTMENT ON OCT 7, THE WARNING WAS SHOW2ING ON THE DASHBOARD. AFTER THE SERVICE INSPECTION, WE WERE TOLD THE PROBLEM WAS A LOW VOLTAGE CODE, THAT IT HAD BEEN RESET AND THE WARNING NO LONGER SHOWED WHILE THE CAR WAS AT A STANDSTILL IN THE SERVICE BAY. WITHIN 5 MILES OF LEAVING THE DEALERSHIP, THE WARNING REAPPEARED. WE RETURNED TO THE SERVICE DEPARTMENT AND THE PROBLEM WAS REEXAMINED. WE WERE THEN TOLD THAT THE PROBLEM WAS A BAD AIRBAG. IT WOULD TAKE 4 DAYS FOR THE NEW BAG TO GET THERE AND WE WOULD HAVE TO RETURN FOR THE REPLACEMENT.. WE DID NOT GET A NEW SERVICE STATEMENT PRINTOUT. THE WARNING AGAIN SHOWED ON OUR RETURN HOME.
GOT A NOTICE IN THE MAIL EARLY AUGUST 2019 FOR A RECALL (NHTSA RECALL NUMBER 19V-383). CONTACTED THE DEALER I GOT THE CAR FROM RIGHT AWAY. SAID THEY HAD NO PARTS TO REPAIR IT AND WOULD CALL BACK WHEN THEY DO. I FOLLOWED UP A FEW WEEKS LATER, AND SAID THE SAME THING. TWO MONTHS NOW AND I'VE GOTTEN NO NOTICE OF PARTS GOING TO THE DEALER TO FIX THE RECALL.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. PECHELES HONDA (3774 DR MARTIN LUTHER KING JR BLVD, NEW BERN, NC 28562, (252) 637-4300) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE CONTACT WAS ALSO INFORMED THAT THERE WERE NOT A LOT OF PARTS BEING SHIPPED OUT FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE CONTACT CALLED ROUTE 23 HONDA AT 866-857-7386 (LOCATED AT 700 STATE RTE 23, POMPTON PLAINS, NJ) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DCH HONDA OF NANUET (10 NY-304, NANUET, NY 10954, (845) 367-4380) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE CONTACT STATED THAT STOKES HONDA CARS OF BEAUFORT (LOCATED AT 88 ROBERT SMALLS PKWY, BEAUFORT, SC 29906, (843) 379-2535) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2019 HONDA CR-V. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS). THE CONTACT NOTIFIED THE MANUFACTURER ABOUT THE RECALL NOTICE AND WAS PROVIDED CASE NUMBER: 09854039. THE MANUFACTURER STATED THAT THEY WOULD GET BACK IN TOUCH WITH THE CONTACT ONCE THEY FIGURED OUT WHERE THE VEHICLE COULD BE REPAIRED. THE CONTACT WENT ONLINE TO SCHEDULE AN APPOINTMENT WITH THE DEALER; HOWEVER, THE DAY BEFORE THE SCHEDULED APPOINTMENT, SIMS HONDA (1615 S GOLDENROD RD #3723, BURLINGTON, WA 98233, 360-757-7467) INFORMED THE CONTACT THAT THE PARTS WERE UNAVAILABLE. THE CONTACT CALLED THE DEALER AND MANUFACTURER ON NUMEROUS OCCASIONS, BUT THERE WAS NO RESOLUTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT'S PARENTS OWN A 2019 HONDA CR-V. WHILE THE CONTACT'S MOTHER WAS DRIVING 35 MPH, SHE APPROACHED AN INTERSECTION AND THE BRAKES COMPLETELY FAILED. IN ORDER TO AVOID OTHER VEHICLES, THE DRIVER SWERVED OFF THE ROAD AND COLLIDED WITH A POLE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR OR AFTER THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S MOTHER WAS TAKEN TO THE HOSPITAL AND TREATED FOR WHIPLASH. THE DRIVER WAS ALSO TREATED FOR BACK AND NECK PAIN AS WELL AS ELEVATED BLOOD PRESSURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD AND WAS EVENTUALLY TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT DESTROYED. PRIOR TO THE CRASH, THE CONTACT'S MOTHER RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V383000 (AIR BAGS, COMMUNICATIONS, STEERING). THE VEHICLE WAS SERVICED AT ROUTE 22 HONDA (75 US-22, HILLSIDE, NJ 07205, (973) 287-4742). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09923297. THE CONTACT WAS INFORMED THAT A REPRESENTATIVE WOULD CALL HIM BACK TO OBTAIN MORE INFORMATION. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 7,175.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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