2017 Hyundai Azera

See attached document for complaint.

NHTSA ID

11620443

Incident

Sep 7, 2024

The contact owns a 2017 Hyundai Azera. The contact stated that the trunk was difficult to open manually. The contact was able to open the trunk after several attempts. However, the trunk would no longer close securely and had to be tied closed with a wire. The dealer was notified and advised that they were overbooked and could not schedule an appointment to diagnose the vehicle. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 25,000.

NHTSA ID

11435620

Incident

Oct 5, 2021

Mileage

25,000 mi

The contact owns a 2017 Hyundai Azera. The contact stated while driving 60 mph, the steering wheel ceased and failed to move freely. There was no warning light illuminated. The contact stated that he experienced failure on several occasions. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 69,110.

NHTSA ID

11423190

Incident

Jul 1, 2021

Mileage

69,110 mi

TL* THE CONTACT OWNS A 2017 HYUNDAI AZERA. THE CONTACT STATED THAT THE REAR SEATS WERE LOOSE AND UNSTABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (2501 POWELL AVE, NASHVILLE, TN 37204, (615) 269-3703) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRACKETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

NHTSA ID

11406513

Incident

Feb 21, 2021

Mileage

35,000 mi

I'VE OWNED MY 2017 AZERA SINCE DEC 2018. I LOVE THE VEHICLE BUT THE STEERING STICKS AS MENTIONED IN OTHER COMPLAINTS AT HIGH SPEEDS. THE VEHICLE CURRENTLY ONLY HAS 38K MILES AND I USE IT FOR THE MOST PART ON THE HIGHWAY. THIS SEEMS TO ONLY HAPPEN AT SPEEDS OVER 55MPH. YOU HAVE TO GIVE THE STEERING A SLIGHT JERK TO GET IT TO GO BACK. DOESN'T MATTER IF IT'S RIGHT OR LEFT. THIS PAST WEEK IT WOULD NOT MOVE AND I JERKED IT SO MUCH I THOUGHT I WAS GOING TO COME OFF THE ROADWAY. I UNDERSTAND DIFFERENT FORUMS STATE IT MIGHT BE AN ELECTRONIC STEERING ISSUE OR SOMETHING WITH A COUPLER, ETC. WHATEVER THE CASE I BELIEVE THIS NEEDS TO BE REVIEWED AND FIXED. I TOOK THE VEHICLE TO HAVE IT LOOKED AT A LITTLE OVER A YEAR AGO AND WAS TOLD NOTHING WAS WRONG. IT WAS PROBABLY NOT DRIVEN ON THE HIGHWAY SO THE MECHANIC WOULD NOT HAVE BEEN ABLE TO EXPERIENCE THE ISSUE WHILE DRIVING AROUND THE ROADS IN AND AROUND DEALERSHIP

NHTSA ID

11403869

Incident

Mar 17, 2021

Mileage

38,000 mi

AIRBAG LIGHT COMES ON INTERMITTENTLY WHILE DRIVING. STEERING LOCKS AS THE CAR IS DRIVEN AT HIGHWAY SPEEDS AND REQUIRES FORCE TO ADJUST. IT PRESENTS A CHALLENGE WHEN STAYING IN A LANE AND NEED TO DO SLIGHT ADJUSTMENTS TO STAY IN LANE. TOOK IT TO A DEALER ABOUT A YEAR AGO AND THEY COULD NOT DUPLICATE THE ISSUE.

NHTSA ID

11364099

Incident

Oct 10, 2020

Mileage

33,000 mi

I HAVE OWNED 3 HYUNDAI AZERAS; A 2007, A 2013 AND NOW A 2017. I NEVER HAD ANY ISSUES WITH THE STEERING ON MY 2007 OR 2013. THE STEERING ON MY CURRENT VEHICLE "LOCKS" AS I AM DRIVING, MOSTLY ON THE HIGHWAY BUT HAS ALSO HAPPENED AT LOWER SPEEDS AND ALSO IN REVERSE. THE STEERING DOESN'T RESPOND WHEN I TRY TO MAKE MINOR ADJUSTMENTS DRIVING DOWN THE HIGHWAY AND FEELS AS IF IT'S LOCKED IN PLACE. IT WILL EVENTUALLY "GIVE" WITH A JERKING MOTION. MY CAR HAS APPROXIMATELY 8500 MILES AND I DID NOT NOTICE THIS ISSUE WHEN I PURCHASED IT NEW AND DON'T REMEMBER EXACTLY WHEN IT STARTED BUT IT HAPPENS CONSISTENTLY NOW. I AM VERY CONCERNED WITH THIS AS OCCASIONALLY IT FEELS AS THOUGH IT'S NOT GOING TO RESPOND AT ALL. I HAVE SEEN SIMILAR COMPLAINTS ONLINE AND WONDER IF HYUNDAI IS GOING TO ISSUE A RECALL TO FIX THIS PROBLEM.

NHTSA ID

11301774

Incident

Jan 24, 2020

Mileage

5,000 mi

DURING OUR FIRST TRIP ON THE INTERSTATE I NOTICED THAT WHEN TRYING TO CORRECT THE STEERING, EITHER RIGHT OR LEFT, THE CAR WOULD NOT IMMEDIATELY RESPOND. THEN AFTER JUST A SECOND OR TWO SOMETHING WOULD BREAK LOOSE ALLOWING THE VEHICLE TO RESPOND TO MY REQUEST. I.E. TURN LEFT OR RIGHT! IT'S AS IF THEIR IS SOMETHING STOPPING IT FROM RESPONDING UNTIL I APPLY MORE PRESSURE TO MY PULL. I IMMEDIATELY TOOK IT TO THE DEALER, AND WAS TOLD THAT IS THE "ELECTRONIC STEERING" MECHANISM AND THAT THAT IS NORMAL, AND THERE IS NO REASON TO BE ALARMED. OVER THANKSGIVING I MADE A 2,500 MILE ROUND TRIP TO INDIANA (ALL INTERSTATE). DURING THE TRIP, THE SAME THING!! AFTER STOPPING FOR A SHORT PERIOD, AND THEN BACK ON THE ROAD, I NOTICED I WOULD HAVE TO DRIVE A SHORT DISTANCE BEFORE IT BEGAN TO ACT UP AGAIN. IT IS VERY PRONOUNCED AND OBVIOUS ON INTERSTATE DRIVING. I HAVE THE FEAR THAT IT COULD LOCK UP PERMANENTLY. I PURCHASED THIS VEHICLE, WITH ONLY 5,100 MILES ON 7/1/2019. IT NOW HAS 8,622 MILES. I MIGHT ALSO POINT OUT THAT I ALSO HAVE THE IDENTICAL CAR IN A 2016 WITH THE SAME STEERING, THAT I PURCHASED NEW. IT NOW HAS OVER 36,000 MILES AND I HAVE HAD ABSOLUTELY NO PROBLEMS. BECAUSE OF THE EXCELLENT RATINGS AND THE FACT THAT I HAVE HAD NO PROBLEMS WITH THE 2016, I PURCHASED THE USED 2017 FOR MY WIFE. WHEN I TOOK MY CAR TO THE SHOP THEY DID NOT PROVIDE ME WITH A TICKET OR INVOICE OF ANY KIND, ALTHOUGH THEY DID WRITE A TICKET.

NHTSA ID

11288053

Incident

Nov 13, 2019

Mileage

7,100 mi

Certain 2012 – 2017 model year Accent, 2012 – 2017 model year Azera, 2013 – 2018 model year Santa Fe Sport, 2013 – 2019 model year Santa Fe, and 2012 – 2017 model year Veloster vehicles may exhibit an intermittent airbag warning light and diagnostic trouble codes (DTCs) may be set. At Hyundai, we are committed to providing vehicles of outstanding quality and value. In an effort to meet this commitment, the warranty coverage for the Occupant Classification System (OCS)/Occupant Detection System (ODS) under these conditions has been extended to 18 years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners.

Some vehicles listed below may exhibit an intermittent airbag warning light and DTC(s) B1763 (OCS ECU Defect), and/or B1764 (OCS Mat Defect) may be stored. Hyundai is extending the warranty coverage of the sensor for the Occupant Classification System (OCS) / Occupant Detection System (ODS) to 18 years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Refer to the warranty and parts information outlilned in this bulletin. This bulletin contains the procedure to inspect for the airbag warning light and DTC(s), replace the OCS (ODS) unit or wire harness, reset the OCS (ODS), and initialize the power seat module (if applicable). This TSB also contains the procedure to replace the OCS (ODS) mat if DTCs exist after replacement of the OCS (ODS) wire harness.

Some vehicles listed below may exhibit an intermittent airbag warning light and DTC(s) B1763 (OCS ECU Defect), and/or B1764 (OCS Mat Defect) may be stored. Hyundai is extending the warranty coverage of the sensor for the Occupant Classification System (OCS) / Occupant Detection System (ODS) to 18 years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Refer to the warranty and parts information outlined in this bulletin.

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.

The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.

This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.