2008 Hyundai Entourage

We are an elderly couple [XXX] old. We were terrified. No warning. I got in my vehicle one morning. It smelled like something burning and the air inside was hazy. We went to our mechanic who discovered the problem and we had to wait 2 weeks before Hyundai would even allow the car to be towed to them because they were "too busy" I am a second owner of this vehicle and never received any recall notice for anything on it.This is an Un-remedied recall 188 ABS module a severe thermal event, melted the casing, exposed internal circuitry and caused a widespread electrical short that disabled the instrument cluster/speedeometer rendering the vehicle un-drivable. Manufacture is refusing to repair the vehicle and attempting a forced lowball cash payout. The are harassing me to sign over documents including title and insurance and want me to sign for them to tow the car from the hyundai dealership in New Port Richey and won't tell me where. I took meticulous care of my vehicle. It only has 102,000 miles on it and i kept everything in pristine condition. If i am forced to purchase another vehicle with Kelly Blue Book value as they mentioned to me over the phone , I will be forced to purchase a junk car that will put myself and my wife in jeapordy and is causeing us extreme stress. We are elderly on a fixed income.This is an extreme hardship on us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11767985

Incident

Aug 17, 2026

The contact's cousin owns a 2008 Hyundai Entourage. The contact stated that while driving 60-65 MPH at nighttime under snowy and icy conditions, the hood flew open and struck and shattered the windshield. The vehicle was pulled over to the side of the road, and the hood was closed but failed to latch securely. The vehicle was driven to the residence, where the contact became aware that the hood pistons were bent, and other unknown hood assembly parts were damaged. Additionally, the owner informed the contact that prior to the failure, the hood needed to be closed with excessive force to latch securely. The vehicle was taken to Safelite Auto Glass, where the windshield was replaced. The contact related the failure to NHTSA Campaign Number: 16V843000 (Latches/Locks/Linkages). The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

NHTSA ID

11722453

Incident

Jan 18, 2026

While I was driving the vehicle, the front lower left/driver's side control arm broke in half and caused me to lose control of the vehicle.

NHTSA ID

11531744

Incident

Jul 5, 2023

I had an appointment at the dealer for the recall only. Upon completion of scheduled appointment, I assumed the vehicle recall had been rectified. After my vehicle was at the dealership for several hours, the dealer did not complete the recall. The mechanic said the part was on backorder. They would contact me once it was in stock and available for installation. That was March 12, 2022 at Boch Hyundai in Norwood, Massachusetts. Information regarding recall is listed below: Manufacturer Recall Number 188 NHTSA Recall Number 20V061000

NHTSA ID

11501545

Incident

Mar 12, 2022

The contact owns a 2008 Hyundai Entourage. The contact stated that while his daughter was driving 40 MPH, the steering wheel turned sideways as all four wheels remained straight. The ESC off warning light illuminated on the instrument panel. The contact's daughter was able to slowly drive the vehicle home despite the failure. The contact then test drove the vehicle and experienced the failure. The contact entered his driveway and noticed that the front driver’s side tire had detached from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 13V556000 (Suspension) which he linked to the failure. The manufacturer had been notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 135,000.

NHTSA ID

11478449

Incident

Jul 5, 2022

Mileage

135,000 mi

2008 HYUNDAI ENTOURAGE. CONSUMER IS SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO OPEN SAFETY RECALL. THE CONSUMER STATED WHILE DRIVING THE VEHICLE THE STEERING FAILED PULLING THE VEHICLE INTO ONCOMING TRAFFIC. AN AUTO MECHANICE ADVISED THAT THE FRONT AND LOWER CONTROL ARM BROKE AND WAS ON RECALL. THE CONSUMER DISCOVERED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT BELIEVED IT SHOULD HAVE BEEN.

NHTSA ID

11433821

Incident

Sep 21, 2021

I WAS TAKING MY FAMILY FOR SHOPPING, AND AFTER MY KIDS (5 KIDS) WERE SEATED IN THE CAR AND MAKING SURE THE SEAT BELTS WAS WORN. I WALKED TO THE DRIVER DOOR TO START THE CAR AND DRIVE TO THE DESTINATION; A THICK WHITE SMOKE WAS COMING OUT OF UNDERNEATH THE ENGINE HOOD EVEN THOUGH THE CAR'S ENGINE WAS STILL OFF! I WAS SHOCKED AND DIDN'T KNOW WHAT TO DO FIRST! SHOULD I SAFE MY FAMILY AND HELP THE KIDS TO RUN OUT OF THE CAR OR CHECK THE CAUSE OF THE FIRE! SINCE I AM AN ELECTRICAL ENGINEERING AND HAVE EXPERIENCE WITH CARS, I KNEW THE PROBLEM WAS AN ELECTRICAL PROBLEM AND IF I UNPLUG THE BATTERY THIS SHOULD SOLVE THE PROBLEM FASTER! WITH A LOT OF SMOKE, I WAS ABLE TO UNPLUG THE CABLES OF THE BATTERY. THEN, I DID HELP MY KIDS TO GET OUT OF THE VAN' THEY WERE VERY SCARED AND DIDN'T KNOW WHAT TO DO AND HOW TO HELP! I CHECKED ON THE CAR AND I DID FIND THE SMOKE WAS LESS AND AFTER COUPLE MINUTES STOPPED COMPLETELY. SITUATION COULD BE WORSE THAN THAT, THE VAN WAS FULL OF GAS PARKED IN MIDDLE OF OTHER 4 CARS, 15 FT FROM OUR HOMES. I DID SEE THE ANTI-LOCK BRAKE (ABS) MODULE WAS BURNED-OUT! I DID ORDER A USED ABS MODULE FROM EBAY (SEE ATTACHED FILE) AND REPLACED THE OLD ONE. UNFORTUNATELY, IT DID NOT WORK! MANY LIGHTS IN THE DASHBOARD APPEARED (BREAK, ABS, ENGINE) AND LOST SOME FUNCTIONS OF THE DRIVING LIKE CRUISE AND SMOOTH ENGINE SOUND! AFTER VISITING MANY LOCAL REPAIRERS, I DID CALL THE LOCAL DEALER AND ASKED FOR NEW MODULE AND GOT QUOTE ON NEW ABS MODULE (PART ONLY COSTS ABOUT $2500). AFTER ABOUT A MONTH FROM THE ACCIDENT DAY, I RECEIVED A RECALL LETTER FROM HYUNDAI COMPANY IN USA WITH TWO RECALLS IN WHICH ONE OF THEM SAID ABS MODULE MAY SHORT CIRCUIT AN ELECTRICAL SHORT WITHIN THE ABS MODULE MAY CAUSE AN ENGINE COMPARTMENT FIRE, EVEN WHEN THE CAR IS TURNED OFF, INCREASING THE RISK OF AN INJURY. CONTACTED THE COMPANY BUT THEY DID NOT SOLVE MY PROBLEMS.

NHTSA ID

11394368

Incident

Apr 17, 2020

Mileage

99,000 mi

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO PRIORITY HYUNDAI LOCATED AT 1499 S MILITARY HWY, CHESAPEAKE, VA 23320, TO BE REPAIRED. THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR DUE TO THE PARTS BEING THE INCORRECT PARTS. THE CONTACT STATED THAT A VIN SEARCH SHOWED NO OPEN RECALLS ON THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

NHTSA ID

11384384

Incident

Jun 1, 2020

Mileage

160,000 mi

Some Hyundai vehicles may be equipped with a parking distance warning (PDW) sensor(s) that may trigger various DTCs and display warning messages on the instrument cluster, resulting in the PDW sensor(s) failing to detect nearby objects or triggering multiple false alarms. This condition may be a result of external damage to the PDW sensor membrane or sensor cover from rock chips or road debris, a collision, or previous vehicle repairs or modifications.

Certain vehicles equipped with internal combustion engines may exhibit higher-than-expected engine oil consumption. This bulletin provides the inspection and repair procedures for vehicles exhibiting this condition. All internal combustion engines consume engine oil as part of normal engine operation. Oil consumption rates may vary based on mileage, operating conditions, driving habits, and maintenance history. Hyundai recommends following the prescribed maintenance schedule and periodically checking the engine oil level using the dipstick to maintain proper engine oil level.

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.

The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.

This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.

This bulletin contains information about the proper removal of the windshield wiper blade protective cover on all models. If the protective cover is not removed correctly, there is a possibility of the rubber insert and rail spring becoming partially separated on the inner side of the wiper blade, which could lead to poor wiping performance and/or possible scratching of the windshield glass. Follow the procedure in this bulletin to properly remove the windshield wiper blade protective cover on all new wiper blades.