Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 9 NHTSA owner-reported complaints for the 1999 INFINITI Q45, most frequently naming the tires & wheels, body & structure and other / unspecified categories. 66 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jun 2000 | 1 | 1 |
| Feb 2002 | 1 | 2 |
| Apr 2002 | 1 | 3 |
| May 2005 | 1 | 4 |
| Sep 2005 | 1 | 5 |
| Dec 2005 | 1 | 6 |
| Aug 2006 | 1 | 7 |
| May 2007 | 1 | 8 |
| Apr 2014 | 1 | 9 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
LEFT FRONT STRUT SPRING BROKE WHILE IN TRAFFIC, SENDING BROKEN SPRING END INTO TIRE RIPPING THE ENTIRE SIDEWALL OF THE TIRE OUT. BLOWOUT CAUSED LOSS OF STEERING WHILE IN THE PROCESS SENT VEHICLE INTO ONCOMING TRAFFIC. *TR
WHILE CHECKING THE OIL IN THE 1999 Q45 INFINITI THE HOOD SUDDENLY FELL AND SLAMMED CLOSED. THIS HAPPENED IN JANUARY 2007 ,AND AGAIN MARCH 2007. ALL THREE TIMES I HAD TURNED AWAY MOMENTARILY AND WAS NOT INJURED. SINCE THE EXPERIENCE IN APRIL I NOW CARRY A PROP STICK AS A PRECAUTION. THE PROBLEM APPEARED INTERMITTENT AND DEPEND ON THE AMBIENT TEMPERATURE. THE COOLER IT WAS THE MORE LIKELY IT WOULD HAPPEN. SINCE THIS FIRST OCCURRENCE I HAVE SEARCHED FOR AFTER MARKET PARTS TO REPLACE THE LIFT SUPPORTS, BUT WAS UNABLE TO FIND ANY RESOURCE. THE AFTERMARKET PARTS WERE ONLY AVAILABLE FOR Q45 HOODS UP TO AND INCLUDING 1996 MODELS. I DID NOT KNOW IF DEALER PARTS WERE AVAILABLE BECAUSE MY SEARCHES HAVE NOT BEEN ABLE TO FIND A DEALER SOURCE FOR THAT PARTICULAR PART. I BELIEVE THIS WAS A MAJOR SAFETY PROBLEM THAT COULD LEAD TO SERIOUS INJURY OR DEATH IF A HOOD SLAMMED DOWN ON SOMEONE WHILE WORKING UNDER THE HOOD. A TECHNICAL SERVICE BULLETIN (TSB) WOULD ALERT ALL OWNERS OF THIS AUTOMOBILE TO THE POTENTIAL DANGER, AND RECOMMEND TO THE MANUFACTURER TO ADDRESS THIS PROBLEM AS WARRANTED.*AK
DT*: THE CONTACT STATED THE DRIVER'S SIDE REAR TIRE BLEW OUT WHILE DRIVING ON THE FREEWAY AT 20 MPH. THE CONTACT STATED THE TIRES WERE MAINTAINED WELL AT 35PSI. THERE WERE NO PROBLEMS WITH THE STEERING PRIOR TO THE INCIDENT.
1999 INFINITY Q-45 WHEELS HAVE A CASTING DEFECT THAT DEVELOPS CRACKS WHEN THE VEHICLE IS DRIVEN. *TS THE WHEELS ARE THE SAME AS THE 2000 Q45 WHICH WAS RECALLED (03V-098). THE CONSUMER CONTACTED THE MANUFACTURER BUT SINCE THE VEHICLE WAS OVER 100000 MILES THEY REFUSED TO PROVIDE ASSISTANCE. *NM
MY CAR A 1999 INFINITI Q45 HAS 4 CONTINENTAL TIRES. THESE WERE PURCHASED LAST YEAR AND HAS BEEN USED FOR ABOUT 6000 MILES. ON TUESDAY AUGUST 30 THE RIGHT REAR TIRE BLEW OUT CAUSING THE VEHICLE TO SLIDE ON THE RIGHT SIDE AND EVENTUALLY OVERTURN. IS IT NORMAL WITH A STEEL BELTED RADIAL FOR THE THREAD SURFACE TO COME COMPLETELY OFF THE SIDEWALL. THE AFFECTED TIRE IS IN 3 PIECES WITH THE WALLS ON THE RIM AND THE TREAD COMPLETELY CUT OFF BUT STILL IN A CIRCLE. *NM
CAR HAS RECALLED WHEELS, BUT CAR ITSELF IN NOT ON RECALL LIST. MANUFACTURER REFUSED TO REPLACE WHEELS.*AK
A SET OF FOUR FALCON TIRES, (235/45HR17 ZIEX), WERE PURCHASED BY CONSUMER ON SEPT 27,2001, TIRES WERE PUT ON AND BALANCED. CONSUMER WENT BACK TO MAECHANIC BECAUSE TIRES WERE STILL OUT OF BALANCE. CONSUMER WAS INFORMED TO HAVE THE ALIGNMENT CHECKED. DOING SO THE TIRES WERE STILL NOT BALANCED. CONSUMER TOOK VEHICLE TO HAVE ANOTHER TIRE SERVICE BALANCE WITH A HIGH SPEED BALANCER AND INITIALLY THE TIRES WERE BETTER FOR FOUR MONTHS WHEN THEY GOT PROGRESSIVELY WORSE. TAKING THE VEHICLE BACK TO HAVE THEM BALANCED AGAIN, CONSUMER WAS INFORMED THEY WERE BADLY CUPPED TO BE PROPERLY BALANCED. THE TIRES HAVE IMPROPER WEAR PATTERN DUE TO MIS ALIGNMENT OR RUNNING THEM AGAINST THE RECOMMENDED ROTATION PATTERN. CONSUMER IS WILLING TO TRY A NEW SET OF FALCONS OR A REFUND OF MONIES PAID. *JG
CONSUMER STATED THAT THE GAS PEDAL WOULD NOT ENGAGE READILY, WHEN PRESSING THE GAS PEDAL FROM A STOPPED POSITION, THE VEHICLE WOULD NOT MOVE, THEN MORE FORCE WOULD BE USED ON THE GAS PEDAL AND VEHICLE WOULD LURCH FORWARD, THE DEALER CLEANED THE THROTTLE CHAMBER. *SLC
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE; VISIBILITY
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
STRUCTURE; VISIBILITY
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WHEELS
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
EQUIPMENT
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
EQUIPMENT; STRUCTURE
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.