RoadVitals

2002 INFINITI Q45

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
20
Latest Jun 28, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 17, 2003
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 20 NHTSA owner-reported complaints for the 2002 INFINITI Q45, most frequently naming the engine, airbags and driver assistance categories. 1 safety recall has been issued covering this model year; and 110 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine415.4%
  • Airbags311.5%
  • Driver assistance311.5%
  • Other / unspecified311.5%
  • Exterior lighting311.5%
  • Brakes27.7%
  • Interior & seats27.7%
  • Tires & wheels27.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
03V455000

ENGINE AND ENGINE COOLING

Nov 17, 2003
630,000 units potentially affected
The defect: ON CERTAIN PASSENGER VEHICLES, THE CIRCUIT BOARD FOR THE CRANK POSITION SENSOR OR CAM POSITION SENSOR MAY HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER DEFORMATION CAUSED BY HEAT STRESS ACCELERATED BY THE EXISTENCE OF FLUX RESIDUE DURING THE SOLDERING PROCESS.
The risk: THIS COULD CAUSE THE "SERVICE ENGINE SOON" WARNING LIGHT TO COME ON, CREATE A NO START CONDITION, CAUSE REDUCED ENGINE POWER, OR CAUSE THE ENGINE TO STOP RUNNING WITHOUT WARNING DURING VEHICLE OPERATION, WHICH COULD RESULT IN A CRASH.
The remedy: DEALERS WILL REPLACE THE CRANK POSITION SENSORS. CAMSHAFT POSITION SENSOR(S), AND IN SOME CASES, THE VARIABLE TIMING CONTROL SENSOR(S). VEHICLES INVOLVED IN A PREVIOUS RECALL CAMPAIGN, 01V357, ARE ALSO INCLUDED IN THIS NEW CAMPAIGN. THE REPLACEMENT SENSORS USED IN THAT CAMPAIGN ARE ALSO AFFECTED. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT NISSAN AT 1-800-647-7261 OR INFINITI AT 1-800-662-6200.
NISSAN NORTH AMERICA, INC.Manufacturer number R3021/R3022View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 20
Other / unspecified
Filed Jun 28, 2019

I HAD A PROBLEM WITH MY CAR, WITH THE TIRES CONSTANTLY LEAKING. I HAD TO FILL THEM WITH AIR ALL THE TIME, HAD THEM CHECKED A NUMBER OF TIMES, AND HAD TO HAVE THE RIMS CLEANED AND REGROUND, ETC., TRYING TO DETERMINE AND SOLVE THE PROBLEM. AFTER INCREDIBLE AGGRAVATION, WE FINALLY TRACKED THE PROBLEM DOWN TO CRACKS IN THE VALVE STEMS. THE VALVE STEMS CONTAINED THE AIR PRESSURE SENSORS AND WERE EXPENSIVE TO REPLACE, PARTS WERE AS MUCH AS $135 OR SO EACH, PLUS LABOR, WHICH COULD BE $200 OR MORE, AND THEN ALL THE TIRE PRESSURE SENSORS HAD TO BE RE-SET - I THINK THE TERM WAS RECALIBRATED OR SOMETHING, WHICH MOST PLACES DIDN'T HAVE EQUIPMENT TO DO OR COULDN'T DO CORRECTLY, AND I ALWAYS ENDED UP HAVING TO GO TO A DEALERSHIP. AT LEAST THEY SOMETIMES DIDN'T CHARGE AS MUCH AS THEY COULD, AS I WAS A CAPTIVE; IF THEY DIDN'T DO IT, NONE OF THE SENSORS WOULD WORK. I DISCOVERED THAT THESE VALVE STEM SENSORS WERE SUBJECT TO CRACKING, AND HAD JUST BEEN PUT ON THE CAR FOR THAT MODEL YEAR. MIDWAY THROUGH THE MODEL YEAR, THEY WERE REPLACED WITH ANOTHER TYPE MADE OUT OF BETTER MATERIAL. BEFORE MY MODEL YEAR, THE TYPE USED WAS IN SERVICE I THINK FOR SEVERAL YEARS. THE MID-YEAR REPLACEMENTS WERE USED FOR THE NEXT SEVERAL MODEL YEARS. THIS ALL SUGGESTS THAT THEY KNEW THERE WAS A PROBLEM, BUT AVOIDED PAYING FOR IT OR ISSUING A RECALL. COULD YOU PLEASE INVESTIGATE? THANK YOU

NHTSA ID
11228277
Incident
Jun 1, 2006
Mileage
60,000 mi
Driver assistance
Filed May 9, 2017

MY CAR RANDOMLY SHUTS OFF IN THE MIDDLE OF DRIVING. FIRST TIME I WAS ON THE HIGHWAY AND IT STARTED RIGHT BACK UP. THEN AGAIN WHEN I GOT HOME. ONE TIME IT HAD A P0340 CODE FOR THE CAMSHAFT POSITION SENSOR, AND I CHANGED IT THREE TIMES IN THE LAST WEEK AND IT STILL SHUTS OFF IN THE MIDDLE OF DRIVING.

NHTSA ID
10984544
Incident
Apr 30, 2017
Mileage
115,000 mi
Airbags
Filed May 26, 2015

TL* THE CONTACT OWNS A 2002 INFINITI Q45. THE CONTACT STATED THAT THE AIR BAG LIGHT WAS CONSTANTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10721398
Incident
May 26, 2013
Mileage
90,000 mi
Driver assistance
Filed Feb 10, 2015

WAS ON THE HIGHWAY TAKINGS GRANDKIDS HOME AND THE CAR JUST CUT OFF RIGHT IN THE MIDDLE OF A BUSY HIGHWAY. IT TOOK SEVERAL TRIES TO GET IT TO START AGAIN BUT IT STAYED ON ONLY LONG THOUGH FOR ME TO GET IT ON THE SHOULDER. WE COULD HAVE BEEN IN A SERIOUS WRECK. IT IS ONLY BY THE GRACE OF GOD AND FUNCTIONAL HAZARD LIGHTS THAT WE AND OTHER VEHICLES WEREN'T INJURED. WE HAD TO BE TOWED BECAUSE WE WERE TOO FAR FROM AN EXIT TO RISK TRYING TO DRIVE IT ANY FURTHER! *TR

NHTSA ID
10682419
Incident
Feb 9, 2015
Mileage
85,341 mi
Airbags
Filed Sep 5, 2014

TL* THE CONTACT OWNS A 2002 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE PROBLEM OCCURRED NUMEROUS OF TIMES. THE VEHICLE WAS TAKEN TO DEALER MECHANIC AND DIAGNOSED THE HARNESS UNDERNEATH DRIVER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. THE VIN WAS UNAVAILABLE.

NHTSA ID
10630975
Incident
Aug 27, 2014
Mileage
134,000 mi
Fuel system
Filed Oct 15, 2013

I AM NOT ABLE TO FILL MY GAS TANK VIA A STANDARD FUEL STATION PUMP. I HAVE TO MANUALLY INSERT A FUNNEL TO FILL MY GAS TANK WHICH TAKES ABOUT 30 MINUTES TO PERFORM. *TR

NHTSA ID
10548011
Incident
Oct 8, 2013
Mileage
144,564 mi
Exterior lighting
Filed Mar 22, 2011

HAVE HAD 3 HID HEADLIGHT ACTUATOR/BALLAST FAILURES, LEADING TO INOPERATIVE LAMPS (TWO LEFT SIDE, ONE RIGHT SIDE). THE BALLAST IS A HIGH-VOLTAGE TRANSFORMER THAT DRIVES THE DISCHARGE LAMPS. OCCURRENCES AT 24K, 95K, AND 105K MILES. CAR ONLY HAS 110K. FIRST FAILURE REPLACED UNDER WARRANTY. LAST TWO REPAIRS ALMOST $1,000 EA FOR PARTS AND LABOR (MUST REMOVE ENTIRE FRONT FASCIA OF CAR TO REACH BALLAST UNITS). THE PART APPEARS TO BE SERIALLY DEFECTIVE, WITH THE OBVIOUS SAFETY HAZARD OF HAVING ONLY ONE WORKING LIGHT UNTIL TIME AND MONEY FOR REPAIR ARE FOUND. CALCULATED MEAN TIME BETWEEN FAILURE SEEMS TO BE ONE THOUSAND OPERATING HOURS OR LESS. *TR

NHTSA ID
10392538
Incident
Sep 1, 2010
Mileage
24,000 mi
Airbags
Filed Oct 23, 2008

PASSENGER SIDE AIRBAG WARNING INDICATOR. TROUBLE ORIGINALLY REPAIRED UNDER WARRANTY, HAS RESURFACED. DEALER STATES ELECTRICAL PROBLEM NOT COVERED BY WARRANTY AS WARRANTY PERIOD HAS EXPIRED. *TR

NHTSA ID
10246499
Incident
Sep 10, 2008
Mileage
92,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB09-063C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

ITB13-052E

ELECTRICAL SYSTEM

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB17-009H

VISIBILITY/WIPER

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-007I

VISIBILITY/WIPER

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB09-039K

VISIBILITY/WIPER

WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-007H

STRUCTURE; VISIBILITY

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI Q45 by model year
YearComplaintsRecallsInvestigationsIssue Index
2006010—
2005432—
2004722—
2003121243.6
2002Viewing201035.2
2001510—
2000910—
1999900—
1998143060.9
1997123039.8
1996700—
1995700—
1994300047.8
1993200—
1992281050.4
1991342362.0
1990281141.7
1989001—
1988001—
1987001—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.