Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 7 NHTSA owner-reported complaints for the 1996 INFINITI Q45, most frequently naming the airbags, suspension and interior & seats categories. 32 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Sep 1996 | 1 | 1 |
| Nov 1996 | 1 | 2 |
| Sep 1997 | 1 | 3 |
| Oct 1997 | 1 | 4 |
| Nov 1997 | 1 | 5 |
| Jan 2001 | 1 | 6 |
| Jun 2002 | 1 | 7 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
WHILE IN MOTION, AFTER CONSTANT FREEWAY DRIVING A HARSH GRINDING NOISE APPEARS IN THE FRONT LEFT SUSPENSION AREA. A RASPING, GRINDING MEAL ON METAL NOISE HAPPENS IN VARIOUS DEGREES OF LOUDNESS. THE DEALER HAS BEEN UNABLE TO REPLICATE THE NOISE. *JG
CONSUMER WAS INSIDE OF GARAGE AND VEHICLE WAS PARKED. HE WENT TO TURN ON VEHICLE, AND DRIVER'S SIDE SEAT FLIPPED UP, CAUSING CONSUMER TO BE TRAPPED UNTIL HIS WIFE CAME OUT TO RELEASE HIM. CONSUMER TOOK VEHICLE TO THE DEALERSHIP, MECHANIC TOLD HER THAT SEAT MODULAR MEMORY WAS ERASED FROM MEMORY BANK.*AK THE CONSUMER STATES THAT ERASING OF SEAT MODULAR MEMORY COULD CAUSE A SERIOUS ACCIDENT IF IT HAPPENS WHILE THE VEHICLE WAS BEING DRIVEN. *YH
AIR BAG ECM FAILED CAUSING INDICATOR TO FLASH.
POWER WINDOW FAILED CAUSING IT NOT TO GO UP OR DOWN.
SHOCK ABSORBER FAILED.
DUE TO MEDICAL REASONS, CONSUMER WANTS TO DISCONNECT THE AIR BAGS IN HIS VEHICLE. HAS EYE PROBLEMS AND IS AFRAID THAT AIR BAG DEPLOYMENT COULD LEAD TO BLINDNESS. *AK
REAR WINDOW TAIL LIGHTCOMES ON AS A HIGH INTENSITY LIGHT/ HAS NO LENS, BRIGHT LIGHT CAUSED LOSS OF PARTIAL VISIBILITY. *AK
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE; VISIBILITY
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
STRUCTURE; VISIBILITY
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WHEELS
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
EQUIPMENT
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
EQUIPMENT; STRUCTURE
PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.