RoadVitals

2021 Keystone Hideout

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Nov 15, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 13, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2021 Keystone Hideout, most frequently naming the body & structure, brakes and other / unspecified categories. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Brakes133.3%
  • Other / unspecified133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V708000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Sep 13, 2021
95,885 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Keystone RV CompanyManufacturer number 21-414View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Nov 15, 2023

Outside wall cracking at bedroom slide lower front driver side. Had a small Crack at slide in fiberglass,I drilled and epoxies it. Crack continued to grow. Have contacted Bish's RV Kalispell MT. I have an appointment for drop off on 12/27/2023. I will be contacting Keystone also. Not sure of the cause but am deeply concerned about the frame

NHTSA ID
11555254
Incident
Jun 10, 2023
Other / unspecified
Filed Jul 26, 2022

2021 KEYSTONE HIDEOUT. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR REPAIRS MADE TO VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED MULTIPLE FAILURES. THE VEHICLE LOST THE THE AIR CONDITONER COVER WHILE BEING DRIVEN. IT WAS MONTHS BEFORE THE AIR CONDITION COULD BE REPAIRED DO TO PARTS BEING UNAVAILABLE. THE PASSENGER SIDE BEARING BEGAN TO SQUEAL AND SMOKE WHILE DRIVING. THE SIDE BEARINGS FAILED TWICE. IT WAS MONTHS BEFORE THE BRAKES COULD BE REPAIRED. THE MANUFACTURER ASSISTED WITH THIS REPAIR. THE REAR EXHAUST FAN FAILED AND WAS REPAIRED. THE SLIDE OUT WOULD NOT CLOSE PROPERLY DUE TO IMPROPER SEALING. THE METAL SUPPORT FOR THE SPARE SPLIT IN HALF. UPON THE SECOND FAILURE OF THE WHEEL BEARINGS, PARTS WERE UNABLE TO BE LOCATED TO REPAIR THE VEHICLE. THE CONSUMER TRAVELED HOME WITH NO BRAKES WHERE THE VEHICLE AWAITED REPAIRS. ALSO, DURING THE TRAVEL THE TIRE WENT FLAT.

NHTSA ID
11475907
Incident
Jul 26, 2022
Brakes
Filed Sep 27, 2020

PURCHASED THE TRAILER ON 9/25/20 AND WHEN I GOT IT HOME I WAS CHECKING EQUIPMENT AND NOTICED THE PASSENGER SIDE BRAKE WAS NOT WIRED TO ACUATE THE BRAKE. ONLY THE DRIVERS SIDE IS WIRED. I NOTICED IT WAS DIFFICULT TO STOP, AS IF THE TRAILER WAS PUSHING THE TRUCK. I HAVE CONTACTED KEYSTONE VIA EMAIL TO REPORT THIS POSSIBLE SAFETY OVERSIGHT TO THEM. I WAS NOT INVOLVED IN ANY ACCIDENT.

NHTSA ID
11361405
Incident
Sep 25, 2020

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

23-438

STRUCTURE

Dealer letter and revised repair instructions for 23-438. It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.

23-438

STRUCTURE

It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Hideout by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025010—
2024120—
2023000—
2022120—
2021Viewing310—
2020250—
2019140—
2018230—
2017010—
2016020—
2015030—
2014140—
2013020—
2012110—
2011020—
2010010—
2009010—
2008020—
2007020—
2006010—
2005010—
2004020—
2003020—
2002020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.