2010 Lexus Gs

Estimados, Mi nombre es [XXX] , residente de Toa Baja, Puerto Rico. Soy propietario de un Lexus IS250 2010, VIN [XXX] . Recientemente acudí a un concesionario Lexus para solicitar evaluación del deterioro del tablero y paneles interiores (superficies pegajosas y agrietadas). El concesionario negó la asistencia indicando que la lectura actual del odómetro no coincide con la última registrada en su sistema. Deseo aclarar que el problema del tablero y paneles es un defecto de material ampliamente documentado y no guarda relación con el millaje del vehículo. Por tal razón, solicito respetuosamente que mi caso sea evaluado por Lexus Corporate bajo criterios de asistencia voluntaria o buena voluntad, independientemente de la discrepancia del odómetro. Agradeceré la revisión de este caso y orientación sobre los próximos pasos. Att [XXX] Toa Baja, Puerto Rico Tel. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11712040

Incident

Jan 1, 2016

Lexus issued a recall on fuel pressure sensor. The vehicle was taken to dealership to remedy the issue. The recalled part failed again. Lexus refused to fix the defective part.

NHTSA ID

11604341

Incident

Jul 15, 2024

My parents involved to an accident, my mom's head and my dad's rips and neck get injured( send to hospital with the police report). We believe that the airbags should deployed.

NHTSA ID

11550537

Incident

Oct 15, 2023

The contact owns a 2010 Lexus GS350. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter had failed and needed to be replaced due to a fuel leak. The contact was advised to contact the dealer for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 200,000.

NHTSA ID

11544330

Incident

Sep 13, 2023

Mileage

200,000 mi

While I was driving at the end of traffic (Light just turned green), when my sunroof (Glass) exploded. Was a very loud bang, glass fell all over the center console, driver side (On my arm, hair) and passenger side. Luckily I was the only one in the car. I informed my insurance of the damage and sent them pictures, I can show you as well.

NHTSA ID

11523310

Incident

May 22, 2023

RECALLS

NHTSA ID

11246158

Incident

Aug 24, 2019

THE REPLACEMENT OF MY DEFECTIVE AIRBAG IS TAKING FAR TOO LONG. LEXUS OFFERED TO GIVE US AN ECONOMY SIZE RENTAL CAR BUT, THAT IS NOT LARGE ENOUGH FOR MY FAMILY SO I HAVE CONTINUED TO DRIVE MY UNSAFE CAR. LEXUS HAS NOT GIVEN US ANY INDICATION AS TO WHEN THE REPLACEMENT WILL BE MADE. WE JUST PRAY WE ARE NOT IN AN ACCIDENT OF ANY KIND.

NHTSA ID

10934297

Incident

Dec 9, 2016

WHEN THE BRAKES ARE APPLIED WHILE IN DRIVE THE RPMS RANDOMLY INCREASE FROM 500 TO 1000 AND THE CAR INCHES UP UNLESS I APPLY MORE PRESSURE ON THE BRAKES. THIS IS USUALLY NOTICEABLE WHILE I AM IN THE DRIVE-THRU AT FAST FOOD RESTAURANTS WHILE WAITING IN LINE. WHILE WAITING FOR 5 OR SO MINUTES IT USUALLY OCCURS 2-3 TIMES. I RARELY NOTICE IT HAPPEN AT TRAFFIC LIGHTS AS THEY USUALLY DON'T LAST THAT LONG. IT HAPPENS AT LEAST A FEW TIMES A WEEK.

NHTSA ID

10836773

Incident

Feb 17, 2016

Mileage

98,000 mi

Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.

Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk.

Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk.

Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.

Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.

Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.