2017 Mazda Mazda6

The infotainment touchscreen display in my 2017 Mazda 6 is experiencing a "ghost touch" defect, where the screen registers inputs without being touched. The defective touchscreen is available for inspection upon request. While driving, the system randomly changes settings, switches menus, activates functions, and changes audio or navigation screens without driver input. This creates a safety hazard because it distracts the driver and requires attention to be diverted from the road to address the unexpected screen activity. The issue occurs repeatedly and can happen at any time while the vehicle is in motion. The condition has been reported numerous times to an authorized Mazda dealership, Puyallup Mazda 608 River Road, Puyallup, WA 98371, 253-845-1766. The dealership acknowledged the complaint but stated the ghost touch condition is not covered under Mazda's extended warranty program for infotainment system defects and declined to replace the screen. My vehicle is included in the Mazda Connect Infotainment Class Action Settlement and extended warranty program, which addresses infotainment system malfunctions. Despite exhibiting the widely reported 'ghost touch' defect, the dealership refused to repair the condition under the extended warranty, leaving a known driver-distraction hazard uncorrected. The vehicle has been inspected by the dealership, but no repair has been performed. The defective infotainment screen remains installed and available for inspection. Prior to the defect becoming severe, the touchscreen occasionally registered unintended inputs. The condition progressively worsened and now frequently activates functions without any user interaction. No warning lights, diagnostic messages, or other vehicle alerts appeared before or during the malfunction. This unresolved defect poses an ongoing driver-distraction risk and could increase the likelihood of a crash.

NHTSA ID

11753322

Incident

Jul 20, 2026

The center mounted Mazda Connect infotainment system in my 2017 Mazda 6 Touring sedan is defective. The screen randomly & intermittently changes display modes while the vehicle is on (driving or parked). It began about 2024 & getting worse. One second it will be on navigation then it arbitrarily switchs to phone settings or set a random destination in the navigation screen or change radio channels. the routine is entirely random and is never the same results. There are no dash warning lights, no EWL, no indications of any kind before, during or after. Resetting the infotainment system does not resolve the issue. road conditions or speed do not change the issue. outside temperature seems to affect the unit more because the hotter the ambient temp, the worse the issue seems to be. likewise, high humidity & high temperature causes more issues. The vehicle is garaged in South Florida. removing the SD card from the center console (the navigation maps from Mazda) does not affect the issue. replacing the Mazda navigation SD card does not make any change in the frequency, duration or intensity of the issue. moving the jog dial on the center console will allow interfacing the infotainment system, however, not touching the jog dial still has an issue. The issue is becoming a hazard while driving because the turn-by-turn navigation randomly routes to random destinations and when cancelled, it randomly picks another point of interest and starts all over again. The radio cannot stay on a single frequency, it scans through presets. The issues are distracting and the vehicle is out of factory warranty. The dealership cannot reproduce the issue after 3 separate visits for regular maintenance. The reverse camera (also using the screen) works normal most of the time. I had a single issue where the camera would not turn on while in reverse. disconnecting the main 12v battery reset the camera and it has been working since that isolated issue. (Case No. [XXX] (W.D. Ky) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

NHTSA ID

11745149

Incident

Jun 13, 2026

The infotainment screen is malfunctioning through (i) screen cracking/webbing from the inside and (ii) ghosting, i.e., random system reboots and control changes (including volume increases). The ghosting malfunctions occur when driving and can be incredibly distracting and jarring because they are unexpected and randomly occur. The screen cracking is spreading to nearly half the screen to a point where it is not visible in certain lights. This appears to be a well-known issue for Mazda and the cost to address and repair is in the thousands. Mazda does not seem to be taking any corrective action to address this issue.

NHTSA ID

11742820

Incident

Jan 15, 2024

Ghost touch screen sudden changes in the volume to the maximum while driving. The Mazda dealership where I bought the car said I would need to pay for it, because the car is not under warranty. Mazda said they would not cover the repair.

NHTSA ID

11739550

Incident

May 22, 2026

The contact owns a 2017 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that while driving 40 MPH, the engine choked, and the vehicle stalled. The contact stated that when the vehicle accelerated to 60 MPH, the choking and stalling failure ceased. The contact stated that the instrument panel was inoperable. No warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure was diagnosed as PCM failure. The contact was informed that several unknown warning lights were illuminated. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000.

NHTSA ID

11729881

Incident

Mar 8, 2026

Mileage

175,000 mi

Ghost touch concern on infotainment touchscreen, similar/same as SSPB6 which was issued for earlier Mazda3 models and extended to other Mazda models. When car is on and touchscreen is not disabled, it exhibits phantom touches, making it unsafe and unusable as it acts like it is being tapped all across the screen. this is especially dangerous when using the navigation which was nearly a $1000 added cost, as it stops the map from being centered on the car location and moves the viewport around as the phantom touches occur.

NHTSA ID

11718687

Incident

Feb 15, 2023

The car seat involved is a Nuna RAVA convertible car seat that was sent to the manufacturer solely due to a safety recall. I declined the self-repair recall option and requested that Nuna perform the recall service, which they agreed to. During recall servicing, Nuna inspected the car seat and advised in writing that internal Styrofoam/EPS foam in the headrest was missing or broken and that the car seat is not recommended for continued use and is not safety tested in that condition. Despite determining that the seat is unsafe, Nuna returned the car seat to me without providing a replacement, credit, or other safety remedy. The manufacturer has stated that the damage is unrelated to the recall and has refused to replace the seat, offering only a discount toward purchasing a new car seat. As a result of the recall process, I am left without a usable car seat for my child. The car seat has been inspected by the manufacturer and remains available for inspection upon request. I am requesting assistance with recall compliance, as the recall has resulted in an unusable child safety product with no remedy provided.

NHTSA ID

11709957

Incident

Dec 5, 2025

On a clear lane with the forward car 5 car lengths away with traffic flowing, the Automatic Emergency Braking (AEB) activated slowing my car down from 65mph to 30mph. I deactivated AEB on my exit and changed the AEB distance from “normal” to “near”.

NHTSA ID

11701744

Incident

Nov 26, 2025

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed. REPAIR PROCEDURE If the tensioner is found to be "No Good" after completing the Drive Belt Auto Tensioner Inspection, replace it with a modified part according to the instructions on MGSS online:

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.