Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Electrical reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
117
Latest Aug 10, 2026
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
14%
of 844 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
15
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
203
What this page shows
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2022 Tesla Model Y submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 117 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming electrical
The 25 most recent of 117, in the owner's own words
On Aug. 9, 2026, my 2022 Tesla Model Y experienced a sudden low-voltage electrical failure that completely immobilized the vehicle. Earlier that morning, the Tesla app sent a push notification indicating low-voltage battery service was needed. I tapped it, but it provided no actionable warning. I immediately checked Maintenance. At 9:06 AM, the app displayed “0 Recommended” and “No maintenance is recommended for your vehicle at this time.” Less than an hour later, the vehicle completely failed. Nothing functioned. We could not open the doors or trunk, access the vehicle normally, or operate vehicle functions. The vehicle could not be put into a condition for normal towing; it would have had to be dragged/pulled onto the tow truck. Tesla later documented “Electrical system is unable to support all features” and is replacing the 12V battery. This may be relevant to NHTSA PE25010.
NHTSA ID
11755995
Incident
Aug 9, 2026
Driver assistanceElectrical
Filed Aug 8, 2026
Tesla released a new version of FSD: 2026.20.6.11 V14 Lite for my 2022 Model Y Long Range. I installed it overnight and the next morning, several systems become intermittent. The backup camera stopped working immediately, and FSD would drop out, with the message "Take control immediately". I would then lose traffic visualization and other advanced features. Eventually the system would recover and start the cycle all over again. Several times per drive. I took the car to the dealer and they diagnosed it as a failed HW3 computer. The cost to repair it was $2,939 out of pocket since my car was 2 months out of warranty. The car was 100% functional before the V14 Lite update. The dealership denied the problem was related to the update, but the internet now has numerous instances of this problem, and attribute it to the computer running much hotter under this new update, causing components to fail. Our update was installed while the car was in our garage at a temperature in the 70’sF and immediately caused the computer failure before the car even left the garage. I requested and was given the failed computer in case any independent investigation is needed
NHTSA ID
11755642
Incident
Jul 22, 2026
Driver assistanceElectricalSteering
Filed Aug 6, 2026
While operating my 2022 tesla model y, the vehicle suffered a catastrophic hardware failure of the onboard vehicle control computer. This total computer failure resulted in an immediate, sudden loss of electronic power steering assist while the vehicle was in motion. The steering wheel became incredibly stiff and heavy, creating a severe and hazarders driving situation. the vehicle was towed to a tesla service center, where technicians confirmed the onboard computer hardware requires a complete replacement. A vital computer failing prematurely on a 2022 vehicle presents an extreme safety risk of crash or injury due to sudden loss of vehicle control.
NHTSA ID
11755238
Incident
Jul 24, 2026
Electrical
Filed Jul 31, 2026
Crash reported
The contact owns a 2022 Tesla Model Y. The contact stated that while the vehicle was operating in the self-driving feature, the vehicle bumped into a shopping cart holder while attempting to park into a parking space, prompting the contact to take control of the vehicle. The rear bumper on the driver's side was impacted. No property damage was reported. The vehicle came to a complete stop upon impact. No air bag was deployed. There was no warning light illuminated. A Police report was not filed. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,074.
NHTSA ID
11754035
Incident
Jul 30, 2023
Mileage
32,074 mi
Driver assistanceElectrical
Filed Jul 23, 2026
As a 100% T&P Disabled Veteran relying on advanced driver-assistance for mobility, I purchased a 2022 Tesla Model Y Performance with Hardware 3 (HW3), which was actively advertised and sold as possessing all necessary hardware for safe, autonomous operation. In practice, the vehicle suffers from safety-critical driver-assist defects—including unexpected disengagements and erratic system choices—due to fundamental HW3 processing and memory bandwidth limitations. Operating a vehicle marketed as autonomy-ready, but constrained by hardware incapable of handling complex traffic scenarios safely, forces constant manual intervention and creates an unacceptable collision hazard for a disabled driver.
NHTSA ID
11752539
Incident
Apr 23, 2026
Driver assistanceElectrical
Filed Jul 2, 2026
FSD / vision system , no warnings , the vehicle is turning left and right on a straight road sunny conditions. I have a video that it wouldn’t let me attach to the case. I had Tesla service review this and they told me it’s standard behavior, this never occurred before and is dangerous and unusable. Autopilot has an issue that Tesla themself can’t detect and when I get into an accident it’ll Be too late. I’ve been complaining about this for 3 months and Tesla keeps telling me it’s standard behavior, this never happened before the car used to drive straight, brand new tires front and back , blanket and aligned the car drives straight while not in autopilot, issue is directly related to FSD and Tesla autopilot.
NHTSA ID
11747908
Incident
Jul 1, 2026
Body & structureElectrical
Filed Jun 28, 2026
On Saturday, [XXX] at around [XXX] going west on [XXX] toward [XXX] stopped at the intersection of [XXX]. While driving my 2022 Tesla Model Y, Performance, I was stopped at a red light. When the light turned green and I began accelerating normally through the intersection, both passenger-side doors unexpectedly unlatched at the same time. The windows on both passenger doors lowered slightly, and the vehicle displayed a warning indicating the doors were open and to drive carefully. This created an immediate safety hazard, as the doors opened while the vehicle was in motion without any intentional action from the occupants(there were 0 occupants there). This is the second time this exact issue has occurred under similar circumstances, with the previous incident also happening as I accelerated from a red light. The vehicle should not allow multiple doors to unlatch while driving. I have reported the issue to Tesla for inspection and request that this incident be documented and investigated as a potential safety defect. I was going less that 10 mph when this occurred. Thankfully, my toddler was not sitting in the back seat and there were no passengers in the car. No injuries. No crash. *Unable to upload any photos/screenshots at the moment, but can email or link a drive when need be. This website doesn't support any uploads at the moment. I'm on a Mac using Google Chrome. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID
11747051
Incident
Jun 27, 2026
Driver assistanceElectrical
Filed May 28, 2026
On Feb 25, 2026 My 2022 Tesla model Y with only 25k miles on it suddenly stopped knowing where it was and almost drove me into a ditch. All cameras stopped working and the gps was stuck in the same wrong location. (Service Mode showed Primary DAS ECU shows "AP IN COREBOOT" and "Status: INIT." Secondary B shows nominal. Features unavailable. GNSS shows 0 satellites in open sky.) Tesla service said I was outside of warranty and “There is an internal processor issue with your autopilot system that will prevent updates from installing. The only solution is replacing the computer on April 9, 2026, 12:22,” I had had other computer related issues I brought up during regular service visits but weren’t recorded and I was told software updates would fix such as: delayed rearview camera upon startup, navigation volume resetting, headlights staying on for extended periods after exit, and lockout issues. I asked Tesla to document the specific failure codes which they never sent. They said “Tesla diagnostics are showing the primary Autopilot computer is not booting properly, which is preventing cameras, software updates, and related systems from functioning. Because the computer is not initializing, a firmware reinstall will not complete successfully. At this point, replacement of the computer is the required repair to restore normal functionality.” My car had a safety recall during its service appointment that they could not install software for unless I paid $3200 to replace computer. I had total loss of rearview camera (FMVSS 111 violation) and loss of Active Safety Systems (AEB/FCW), but Tesla refused to repair a federally mandated safety defect if I didn’t pay the full repair cost.
NHTSA ID
11740586
Incident
Feb 25, 2026
ElectricalOther / unspecified
Filed May 14, 2026
While driving, the vehicle displays a critical “Air pressure in tires very low — pull over safely” alert. When I pull over and inspect, the tire pressure is normal and there is no flat. The alert clears on its own after driving a few more miles. The vehicle has been serviced four times for this issue between February and May 2026 at Tesla service centers in Austin TX, Flower Mound TX, San Diego CA, and Los Angeles CA. The tire pressure monitoring sensors have been replaced three times (rear left twice, front left once). On the May 7, 2026 San Diego service visit, the technician documented the root cause as a low voltage issue with the sensor system. The issue continues to recur after each repair. A false critical safety alert that instructs the driver to pull over creates a safety risk because it trains drivers to distrust real alerts, and pulling over on highways carries its own risk.
NHTSA ID
11737798
Incident
Feb 6, 2026
BrakesDriver assistanceElectrical
Filed Apr 18, 2026
I am reporting a serious safety concern involving my Tesla Model Y. While driving, the vehicle’s main center screen (MCU) suddenly failed and entered a continuous reboot loop. This resulted in the loss of critical driving information and controls, including navigation, camera display, and vehicle system status. The issue occurred without any warning and nearly caused a serious accident, as I was unable to safely monitor essential driving information. This failure made the vehicle extremely unsafe to operate. The problem appears to be related to a known MCU system failure affecting some Tesla vehicles. I am concerned that this issue may present a broader safety risk for other drivers. Please investigate this matter for potential safety defects.
NHTSA ID
11732043
Incident
Apr 10, 2026
ElectricalExterior lighting
Filed Apr 18, 2026
My driver side headlight assembly stopped working. The headlight assembly includes the driving lights, high beams, and turn signals. I am open to having this product inspected upon request. This impacts the safety of me and others due to decreased visibility and the inability to appropriately indicate when I am turning. The dealer has not reviewed this yet, but I have a scheduled appointment on Friday, April 24. Vehicle has not been inspected by any third-party, improving manufacturer, police, insurance, or other representatives. There were no warning, lamps, messages, other symptoms of the problem prior to failure. The failure first appeared at around 55,000 miles, which was 5000 miles beyond my warranty. I believe that Tesla is pushing out updates that intentionally cause light assemblies and other high priced items to stop working after the warranty. there are multiple instances people replacing the same fixture after their warranty period has expired. Tesla charges $2000 to replace one light fixture. I believe this is fraudulent and corrupt business practices by Tesla.
NHTSA ID
11732040
Incident
Mar 14, 2026
BrakesDriver assistanceElectrical
Filed Mar 12, 2026
The vehicle was delivered with a critical safety defect in the braking system and inoperable safety software (GPS/FSD/Navigation). Upon further inspection by the dealer's own technician, it was confirmed that the vehicle had 'EXTREMELY POOR BRAKE FEEL' and 'EXTREME RUST BUILD UP' on all pads and rotors, which violated Tesla’s 6mm minimum safety standard for used vehicles. Additionally, a physically damaged windshield harness caused the failure of GPS and FSD features. These defects posed a significant safety risk to myself and my family during operation. The dealer has documented and confirmed these safety issues but is now refusing a buyback and is retaliating with storage fees for my rejection of the unsafe product. No warning lights appeared prior to the technician's discovery of the brake defects.
NHTSA ID
11724003
Incident
Feb 27, 2026
ElectricalInterior & seats
Filed Feb 28, 2026
Hello. I brought my Tesla Y to Tesla service local at 7077 W. Sahara Av., Las Vegas, NV. To fix noise in the breaks on Aug 28, 2025, After that on the same day i went to drive Tesla and I started feeling severe ear pressure, heart pressures, severe body pain from high EMF exposure, also severe electric shocks from the floor, seats, back of the seat, wheel, it has been constantly ongoing for already 6 six month since Aug 28, 2025. It’s when ever I am getting inside my car, driving, or just when it’s parked, I feel all that severe pain in the body, severe ear pressure, severe heart pressure, pain in hands, legs from high EMF exposure inside Tesla, also electric shocks from the floor, back of the seat, seat, wheel. My Tesla Y caused severe damaged t my health. I have all those symptoms and pain only when I am inside the car, when I am not in the car, I don’t feel any pain, and I don’t feel all of those severe symptoms and pain in my body. I have this car from 2024, it was perfectly fine, except that during hot season in Vegas, when the temperature is above 80 F, the glass roof got extremely hot, and it burned my head severely despite I cover with sun protector glass roof. But besides that I didn’t have any issues with my Tesla Y. Only after I brought my car to Tesla service on Aug 28. 2025, same day Tesla started causing me severe pain from High EMF and high Voltage causing electric shocks. I contacted local Tesla service many times and tried to address this issues. They didn’t help. I got response from Tesla manager at W. Sahara “ hope it will resolve by itself”:(( no one addressed this issue seriously. I noticed, every time I broght my Tesla Y to local Tesla services here in Las Vegas, the EMF exposure and electric shocks became even more extreme, worst like a 100 times more:(( I honestly after these horrific experience with Local Tesla services I DONT TRUST THOSE TESLA TECHS anymore. PLEASE HELP AND CONDUCT HIGH EMF AND HIGH VOLTAGE INSPECTIONS FOR MY CAR!
NHTSA ID
11721100
Incident
Aug 28, 2025
ElectricalSteering
Filed Jan 22, 2026
Crash reported1 injury reported
The contact owned a 2022 Tesla Model Y. The contact stated that while the contact’s daughter was driving at approximately 70 MPH under significant rainy weather conditions, with autopilot mode engaged, the auto pilot became inoperable. The contact stated that the driver attempted to steer the steering wheel; however, the steering could not be steered, causing the driver to lose control of the vehicle. The vehicle subsequently collided with a concrete wall and might have collided with another vehicle. There was no warning light illuminated. The contact stated that all the air bags of the vehicle deployed during the crash. As a result of the incident, the driver sustained a nose injury and facial lacerations. The driver was transported to a local Emergency Room for medical treatment. A police report was filed. The vehicle was towed and deemed a total loss. A Tesla service center was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance had been provided. The failure mileage was approximately 55,000.
NHTSA ID
11712708
Incident
Jan 7, 2026
Mileage
55,000 mi
Electrical
Filed Jan 5, 2026
I got into my car two days ago and the computer screen was black. I have tried everything to reset it, holding down both scroll wheels with the brake pressed for up to 2 minutes, unplugging the low voltage battery overnight and plugging it back in, and even doing the hard reset at the disconnect under the rear passenger seats and my computer will not turn on. I can't see any information about my speed or how much charge I have, I can't turn on climate controls and it's the middle of winter and I live in the mountains of Colorado. I can't even open my glove box without the screen. From everything I read, it sounds like an MCU failure, my vehicle has the newer MCU2. Tesla quoted about $800 for a tow and it sounds like the replacement costs could be $2500+
NHTSA ID
11708772
Incident
Jan 3, 2026
Driver assistanceElectricalVisibility
Filed Dec 23, 2025
Incident Summary: Car Computer (HW3) suffered internal hardware failure on 12/17/25 following software update 2025.44.3. While the media screen and rearview camera functioned, the Autopilot Board (APB) was "MIA." Tesla Randolph (Invoice #3000S0015357298) confirmed the internal failure and replaced the unit. Safety Risk: Failure disabled safety-critical ADAS: Automatic Emergency Braking (AEB) and Forward Collision Warning. Driving visualizations were severely compromised; the vehicle failed to detect pedestrians or lane markings while in motion, creating an immediate collision risk. The car’s active safety "intelligence" was essentially blind despite the camera feed being visible on the screen. Inspection & Contradictions: Tesla Service confirmed the "internal failure" (12/19-12/23). Note: The Service Manager verbally claimed "no codes," but the official invoice explicitly states technicians "found multiple alerts present." Part was retained by Tesla. Warning Symptoms: Failure followed a software reboot loop. Symptoms (MIA board/power cycle failure) match Recall 25V-002. Vehicle had only 36,289 miles. Reporting as potential HW3 defect expansion.
NHTSA ID
11706873
Incident
Dec 17, 2025
Electrical
Filed Dec 23, 2025
Crash reported
The contact owns a 2022 Tesla Model Y. The contact stated while his wife was driving 40-50 MPH in the evening with Self-Driving mode activated, the vehicle failed to decelerate while driving onto the exit lane and crashed into the rear of another vehicle. The contact was occupying the front passenger's seat during the incident. The front driver's side and passenger's side air bags deployed. There was no reported injury. The vehicle was towed to the residence. The vehicle was later towed to a Tesla autobody repair shop to be repaired. The vehicle was then towed to the autobody repair shop recommended by the insurance company. The vehicle was later totaled by the insurance company due to the cost of the air bags replacement. A police report was filed. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
NHTSA ID
11706852
Incident
Dec 9, 2025
Mileage
30,000 mi
ElectricalPowertrain (other)
Filed Dec 20, 2025
My 2022 Model Y, 213k miles, battery health 77%, no issues until Beginning of November 2025. After Tesla’s update, BMS_a079 popped up, capped charge at 22%. No dead cells, no imbalance—pure software bug remotely triggered by Tesla. Service refused written diagnosis, only said ‘nine thousand dollars for new battery. Risk of stranding.
NHTSA ID
11706239
Incident
Nov 2, 2025
Driver assistanceElectricalEngine
Filed Dec 13, 2025
The car stopped in a busy freeway saying electric issue and doesn’t give sufficient time to drive to shoulder. This is the 2nd time this happened within 2 weeks. First time, tesla said high voltage controller had an internal issue with voltage sensing. the hv controller was replaced along with pyrotechnic fuse. Tesla assured this shouldn’t repeat and it repeated again. This has kept us in a catastrophic situation. I request immediate attention to this error and matter.
NHTSA ID
11704905
Incident
Dec 13, 2025
ElectricalEngine
Filed Dec 5, 2025
I have repeatedly had electrical failure in the vehicle in the form of a "Reduced Power Alert" which renders the vehicle with significant limitation to drivability. This places the vehicle in "limp mode" and this frequently occurs on the highway. Once this Alert appears the vehicle has limited propulsion, limitations to steering and braking as well as other electrical systems. It has been to the dealership for repair on 4 occasions without remedy. It is leaving us on the highway in a dangerous situation repeatedly. It's not a one time event. There were 20 Alerts showing on the screen when I limped it into the dealership once again on [XXX] having nearly wrecked on [XXX] just before the [XXX] exit. The reason this is so dangerous is the failures occur at higher speeds such as highway driving. Leaving one with an immediate loss of forward motion as if you've hit the brakes but vehicles behind you have no warning. This is going to end up with someone getting rear ended or worse. Social media indicates it is a prevalent and not well understood recurring problem. Tesla has been quietly repurchasing vehicles from angry owners. Dreadful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID
11703296
Incident
Dec 1, 2025
Electrical
Filed Dec 4, 2025
To the National Highway Traffic Safety Administration, I am filing a formal complaint regarding a dangerous safety defect in the 2021 Tesla Model Y. On December 2, 2025 at approximately 4:25 PM, my vehicle suffered a sudden, complete electrical shutdown while I was driving, with no warning and no opportunity to reach safety. Critical details: The vehicle displayed an electrical system message, then instantly powered down. I lost all ability to steer or move the vehicle, which remained immobilized in active traffic. Hazard lights did not function, leaving the vehicle unmarked and invisible to oncoming vehicles. Electronic systems failed, requiring manual release of the driver door. The incident occurred at dusk and blocked the roadway, placing myself and others at significant risk. This failure presented an immediate threat to life and safety. I have since discovered that other Tesla owners have reported similar abrupt electrical or drive-unit shutdowns, suggesting this may represent a broader systemic defect. I am formally requesting that NHTSA investigate whether this issue meets the threshold for a safety recall and whether Tesla’s systems contain a defect capable of causing sudden, uncommanded shutdown while driving. Thank you for your prompt attention to this matter. I am prepared to provide all supporting documentation, including incident details, screenshots, timestamps, and service correspondence.
NHTSA ID
11702978
Incident
Dec 2, 2025
Electrical
Filed Nov 7, 2025
2022 Tesla Model Y Long Range AWD VIN: [XXX] Current mileage: 71,967 SAFETY DEFECT: Power Conversion System (PCS) internal hardware failure causes sudden, complete loss of Supercharging capability and extreme vampire drain. Tesla technician’s own words – invoice #[XXX] dated 11/04/2025: “The problem was caused by an internal hardware condition in the Power Conversion System.” This is a manufacturing defect – NOT wear/tear. Safety risk: • Stranding hazard – vehicle stalls at 99%/95% on V3 Superchargers. • One documented trip (Indiana → Las Vegas) required 27 Supercharger stops and 14+ hours of charging instead of the normal 10–12 stops. • Vampire drain: 95% → 70% in 4 days parked (all features off) – July 2025. • Battery degradation: 16.4% loss at 72k miles (83.5% health, 268 mi range) – far above fleet average. Tesla knew since 49k miles: • Nov 20, 2024 – full HV circuit integrity check – goodwill $0 • Feb 19, 2025 – Service Manager [XXX] ran diagnostics and wrote “everything checks out great” • 15 service visits, 3 charge-port doors replaced – same root symptom Tesla now demands $2,503.17 out-of-pocket and refuses to release the vehicle until paid – despite admitting the defect in writing. Cybertruck loaner (provided by Tesla) exhibits identical 99% stall 5 times – proving systemic issue. Attachments (will upload): 1. Invoice #[XXX] – “internal hardware condition” 2. Nov 2024 goodwill invoice 3. [XXX] “great” email 4. Vampire drain screenshots 5. Cybertruck loaner 99% stall photos 6. CA AG complaint confirmation Request immediate investigation and recall of 2022 Model Y Power Conversion System. [XXX] [XXX] [XXX] [XXX]INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID
11698052
Incident
Sep 13, 2025
Body & structureElectricalInterior & seats
Filed Oct 17, 2025
On July 22, 2025, at about 6:30 PM in a western suburb of Illinois, on a hot, humid, sunny evening after my car had sat in direct sun all day, my 2022 Tesla Model Y Long Range (Dual Motor AWD) suffered a total electrical failure. As I walked up, the car unlocked automatically with my phone key as usual. I placed my dog in the back seat, closed that door, and immediately tried to open the driver’s/front door—but it would not open. The phone key failed, and the backup key card at the B-pillar also failed to unlock the car. I then tried resetting and reconnecting my phone key through the Tesla app, but nothing worked. There were no 12-V or low-voltage warnings on the display or app. I could not find a phone number or live help in the Tesla app; my son and I searched YouTube for guidance but could not fix it. My dog was trapped inside in dangerous heat, so I called 911. Police first tried a slim-jim tool without success and then broke the driver’s window to reach in and open the front door, but the rear doors and windows remained inoperative. The dog was in the car for 30 to 45 minutes before the window was broken. Once inside, I found that the front seats would not move forward or backward, none of the windows would not roll down, and the rear doors would not open from inside. It took another 30 to clear enough glass to evacuate my 75-lb dog through the front seats; we both sustained cuts, and I sprained my ankle. The event was traumatic and posed a serious heat-injury risk (~85 °F ambient, interior >110 °F within minutes). Police documented the incident. Tesla Service Center (Naperville IL) later confirmed a 12-V failure as the cause, replaced the 12-V battery with an upgraded model under warranty, and repaired the driver’s window and door trim. Tesla Insurance was notified the next morning but closed the claim and covered repairs under warranty. No warnings appeared until the following morning, when a low-voltage alert appeared in my Tesla app when being serviced.
NHTSA ID
11694211
Incident
Jul 22, 2025
Mileage
42,678 mi
Body & structureElectricalInterior & seats
Filed Sep 16, 2025
on July 19, 2025 my 10-year old daughter entered the back seat and shut the door. When I (her mother) went to get into the drivers door the electricity in the car completely shut down locking my daughter in the vehicle. There were no visible icons or labels showing where the emergency/manual latch was. She was hystercial and heating up quickly. We called Tesla roadside assistance and the agent spent 10-15 minutes explaining how to get out of a Model 3 (we had a model Y). He then proceeded to tell us that he did not know how to advise her how to get out. He told us not to break the window and to search it on Google. when we asked for his name he would not provide it and he displayed hesitation and resistance to connect us with his superior. We explained that he was dealing with a potentially fatal situation and he displayed ZERO sense of urgency or compassion for the situation. We were able get her out of the vehicle after researching it online. But Tesla did not provide any guidance to help. Our car was at 80% charge and we did not get any low voltage notification or warning that the auxiliary battery was dead or low. My daughter was dehydrated and is forever traumatized by this situation and could have been seriously harmed. Tesla does not provide a standard vehicle delivery process when you purchase or lease a vehicle from them. They do not provide any tutorial or notification on what to do in the case you lose electrical power. The manual emergency latch is not labelled at all. You would never know it was there unless you search online. We sent an email to Tesla notifying them of the situation and they never responded. We even shared this with the service manager who replaced the battery and he said it is a common occurrence and brushed it off.
NHTSA ID
11687672
Incident
Jul 19, 2025
Body & structureElectricalInterior & seats
Filed Sep 16, 2025
I saw that the US National Highway Traffic Safety Administration is investigating the Tesla Model Y (2021 and over) due to the electronic door handles becoming inoperative. I am happy and relieved to see this is being looked into since this recently happened to my vehicle a couple of months ago. The rear passenger side door unlocked initially for me to put by [XXX] old into the car seat but when I went to open the driver's side door, the handles would not open. I tried all other door handles and all were locked. Luckily, I had not shut the door next to my child's car seat yet, otherwise it would've locked my child inside the vehicle. I opened a ticket with Tesla and they sent a technician out. He said the low voltage battery needed to be replaced and when this happens all electric door handles will be unresponsive and locked. However, the vehicle never showed any warning or notification leading up to this. He said when the 12V battery fails, the only way to unlock the unresponsive doors is to use the manual release inside the car or jump the 12V battery under the frunk (assuming you have the right jumping cables outside of the car). The Tesla technician said it is a flaw in the Model Y design and he said I would've had to break a window to get my child out if they are not old enough to locate and release the manual door release inside the vehicle. This poses a huge safety risk to parents with young children. I really hope Tesla implements another emergency way to release the doors from outside the vehicle to avoid young children from being locked inside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID
11687532
Incident
Jun 26, 2025
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own