2019 Toyota Highlander Hybrid

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

The contact owns a 2019 Toyota Highlander Hybrid. The contact stated that while driving at various speeds, there was an oil leak coming from the upper oil pan. No warning light was illuminated. The vehicle was taken to a local dealer, where the dealer attempted to repair the leak with a seal. The failure reoccurred. The vehicle was taken back to the same local dealer where an oil pan bolt was replaced; however, the failure persisted. The manufacturer was contacted. The vehicle was taken to another local dealer, Nalley Toyota of Roswell (11130 Alpharetta Hwy, Roswell, GA 30076), and was repaired, and the gaskets were sealed to the upper and lower oil pan. The vehicle was repaired; however, the failure persisted. The vehicle was taken back and remained with a second local dealer for additional repairs. The failure mileage was approximately 3,033.

NHTSA ID

11649195

Incident

Dec 2, 2019

Mileage

3,033 mi

The contact owns a 2019 Toyota Highlander Hybrid. The contact stated while driving 5 MPH, he heard abnormal knocking sounds coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear shocks failed and were leaking hydraulic fluid. Additionally, the dealer diagnosed that the rear control arms had failed. The vehicle was not repaired. The dealer informed the contact that he had to pay out of pocket for the repair and also that the vehicle had exceeded the warranty mileage coverage. The manufacturer was notified of the failure through voicemail message. The failure mileage was approximately 50,000.

NHTSA ID

11487201

Incident

Feb 15, 2022

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND DECELERATED. THE CHECK ENGINE WARNING LIGHT, HYBRID SYSTEM MALFUNCTION WARNING LIGHT, AND PRE-COLLISION SYSTEM WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EXECUTIVE MOTORS LTD (AUTOMALL GROUP - SHIRLEY ST, NASSAU, BAHAMAS, 1-242-397-1700) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL RAIL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,655.

NHTSA ID

11414436

Incident

Apr 26, 2021

Mileage

9,655 mi

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER HYBRID. WHILE THE VEHICLE WAS AT A STOP, THE REAR PASSENGER WINDOW EXPLODED AND SHATTERED THE GLASS WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO TEMECULA VALLEY TOYOTA (951-694-0575, LOCATED AT 26631 YNEZ RD, TEMECULA, CA 92591) WHERE THE TECHNICIAN TOOK A PICTURE OF THE SHATTERED WINDOW AND STATED THAT THE FAILURE WAS CAUSED BY AN EXTERNAL OBJECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,800. *AS

NHTSA ID

11209712

Incident

May 18, 2019

Mileage

6,800 mi

0 MILES, BRAND NEW, BROUGHT IT HOME AND FOUND THE VOICE PROMPTS AND NAVIGATION SYSTEM DID NOT WORK, SO YOU HAVE TO LOOK AT THE MAP AND TAKE YOUR EYES OFF OF THE ROAD IN ORDER TO FIND THE DIRECTION TO WHERE YOU'RE GOING. BROUGHT IT IN TO THE SHOP THE NEXT DAY, WAS GIVEN A LOANER, AND THEY "UPDATED" THE CAR'S CIOMPUTER. IT WORKED UNTIL YOU TURNED THE CAR OFF, AND ONCE AGAIN, THE NAVIGATION SYSTEM WOULD NO WORK, AND THERE WERE NO VOICE PROMPTS WHATSOEVER TO HELP THE DRIVER KEEP "EYES ON THE ROAD" WHILE FIGURING OUT HOW TO NAVIGATE THE ON BOARD MENU THAT WAS SILENT. ALSO, THE "EASY SPEAK" FUNCTION DIDN'T WORK, SO IF YOU HAVE A BABY IN THE SECOND OR THIRD ROW, THE BAY MAY NOT HEAR YOU TRYING TO ASSESS WHAT IS WRONG. NO TURN-BYTURN GUIDANCE WORKING. NO

NHTSA ID

11203818

Incident

Apr 18, 2019

MY TOYOTA HIGHLANDER LIMITED PLATINUM HYBRID NAVIGATION SYSTEM VEHICLE VOICE COMMAND DOESN'T WORK ON INITIAL START UP OF THE VEHICLE. THE NAVIGATION SYSTEM DOES ACCEPT DRIVER VOICE COMMANDS AND DOES SET UP THE NAVIGATION AND PROVIDES THE DRIVER WITH ON SCREEN DRIVING DIRECTIONS BUT THE VEHICLE VOICE COMMAND DOESN'T WORK AND THERE ARE NO TURN BY TURN VOICE INSTRUCTIONS. (NOTE: THERE IS A WORK AROUND AND THAT IS TO TURN OFF THE VEHICLE IMMEDIATELY AND RESTART THE SYSTEM ... THEN VOICE COMMAND OPERATES PROPERLY). MY SAFETY CONCERN IS: UNLESS I ANTICIPATE USING THE NAVIGATION SYSTEM AND RESTART THE VEHICLE A SECOND TIME I WILL NOT GET TURN BY TURN VOICE COMMANDS FROM THE VEHICLES NAVIGATION SYSTEM. SINCE THE NAVIGATION SYSTEM RESPONDS TO THE DRIVERS COMMANDS I DO GET ON SCREEN DIRECTION (W/O VOICE COMMAND) AND FIND MYSELF WATCHING THE SCREEN FOR DIRECTIONS RATHER THAT THE TRAFFIC IN FRONT OF ME. TO DATE I HAVE NOT HAD AN ACCIDENT BUT HAVE HAD A COUPLE OF CLOSE CALLS IN URBAN DRIVING SITUATION WHEN I'M MISSING VEHICLE TURN BY TURN VOICE COMMANDS. I SEE THIS AS A VEHICLE DEFECT THAT WILL BE CAUSING SERIOUS SAFETY ISSUES AS THE NUMBER OF THESE VEHICLES INCREASE ON THE ROAD*. I HAVE MADE NUMEROUS TRIPS TO THE DEALERSHIP AND CONTACTED TOYOTA CUSTOMER SUPPORT A NUMBER OF TIMES. AT THIS TIME IT IS AN ISSUE THEORETICALLY BEING WORKED BY TOYOTA WITH NO KNOWN ECD. *I'VE GOOGLED NUMEROUS HIGHLANDER FORUMS AND FOUND OWNERS OF THE 2019 HYBRID LIMITED PLATINUM ALL OVER THE COUNTRY HAVE THIS SIMILAR ISSUE AND HAVE RECEIVED THE SAME RESPONSE FROM TOYOTA. IT'S ONLY A MATTER OF TIME THAT SOMEONE WATCHING THEIR NAVIGATION SCREEN BECAUSE THEY WEREN'T GETTING TURN BY TURN VOICE COMMANDS FROM THE VEHICLE WILL CAUSE A SERIOUS ACCIDENT OR RUN OVER A PEDESTRIAN. PLEASE HELP US 2019 TOYOTA HIGHLANDER HYBRID LIMITED PLATINUM OWNERS RESOLVE THIS SERIOUS SAFETY ISSUE. THKS.

NHTSA ID

11180862

Incident

Sep 19, 2018

Mileage

10 mi

OBSOLETE NOTICE February 13, 2026: This bulletin is now obsolete. Please see T-SB-0009-26.

This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Some customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. This is caused by the phone Hands Free volume being too low.

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies in some of the subject vehicles.