2003 Buick Century

My vehicle was receiving a PA state required annual mechanical safety inspection by an ASE certified mechanic. I was informed that the "sway bar" which stabilizes the steering system had failed, and as a critical part of the steering operation, the vehicle could not pass a PA state mechanical safety inspection. I had the "sway bar" replaced with the GM re-designed part at considerable expense to pass the PA state safety inspection. The ASE certified mechanic advised me that he had replaced many mechanical failures like mine (broken lug ends) before GM changed the design to one that could withstand the application (a solid forging as opposed to a sheet metal fabrication). I wrote to the CEO of Buick/GM (see attached letter) to request an explanation as to why a known safety defect like the "sway bar" was not recalled when it was first discovered, resulting in a re-design of the "sway bar" for subsequent production models. I received a telephone response from the GM Executive Team, who called himself "Debbie", at 1.855.880.1500, extension 5917674, Reference Number [XXX], on 26 July 2023. "Debbie" refused to document GM's position on this issue in writing, and only emphasized that a safety recall with this known safety issue was never issued. It appears that GM has deceived the NTHSA and gotten away with a cover-up. Regardless of the time that GM has kept this hidden from the NHTSA, GM should be required to recall all affected vehicles and repair them at their expense. Thank you. [XXX] PE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11536728

Incident

Jun 30, 2023

SERVICE ENGINE LIGHT AND GAS LIGHT CAME ON. CODE READ AT AUTOZONE INDICATED PO135- OXYGEN SENSOR. TWO DAYS LATER, BOTH CHECK ENGINE LIGHTS CAME ON, SECURITY, BATTERY AND GAS LIGHTS. EVEN REVVED UP AND HAD OTHER ISSUES WITH FUEL ECONOMY AND COMPRESSOR KICKING ON AND FAILING TO START. OTHER ISSUES, POPPING NOISE WHEN TURNING STEERING WHEEL. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER OFFERED A LOYALYTY CERTIFICATE A LEASED VEHUCLE OR A POSSIBLE REIMBURSEMENT OF 500.00 FOR REPAIRS. NEITHER OF THE REMEDIES SATISFIED THE CONSUMER. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPAIRED AT NO COST OR BE REIMBURSED 3,500.

NHTSA ID

11405509

Incident

Mar 29, 2021

THE VEHICLE'S GAS TANK WON'T HOLD MUCH AND CLICKS AS IF FULL. ALSO, WHEN ON UNEVEN PAVEMENT OR GROUND, THE ⛽ GAS WARNING LIGHT COMES ON, EVEN AFTER GAS WAS JUST PUT IN. IN ADDITION, AT TIMES I SMELL A "BURNING ELECTRICAL" SMELL AND THE HEADLIGHTS GO OUT, THE BRIGHTS FAIL TO "CLICK" ON OR GOES OFF BY ITSELF. THE TURN SIGNAL LIGHTS HAVE TO BE TURNED MANUALLY TO BLINK. ALL TURN SIGNAL LIGHTS HAVE BEEN REPLACED MULTIPLE TIMES AND THIS DOES NOT FIX THE PROBLEM. THE BACK TURN SIGNALS WORK AND LIGHT UP, BUT NOT THE FRONT & BLINK AT A FASTER RATE. EVEN ONE SIDE HEADLIGHT ENGAGEMENT WAS REPLACED AND THE PROBLEMS STILL EXIST.

NHTSA ID

11403916

Incident

Mar 19, 2021

HORN BUTTON IS PART OF AIR BAG. THE HORN BUTTON SHORTS OUT AND THE HORN BLOWS ALL THE TIME. HAVE TO REMOVE FUSE TO STOP HORN BLOWING. HAD TO REPLACE AIR BAG TO FIX. IN A FEW MONTHS THE PROBLEM REOCCURRED. ITS TOO EXPENSIVE TO REPLACE AIR BAGS SO I AM LEFT WITHOUT A HORN THIS IS A SAFETY ISSUE. CAN THE MANUFACTURER PROVIDE A FIX? THE INTERNET SHOWS THIS IS A VERY COMMON PROBLEM FOR A LOT OF GM CARS.

NHTSA ID

11362671

Incident

Nov 1, 2018

Mileage

62,000 mi

BRIGHT LIGHTS WON'T STAY ON.

NHTSA ID

11153248

Incident

Jun 12, 2013

Mileage

79,846 mi

TL* THE CONTACT OWNS A 2003 BUICK CENTURY. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT THE FAILURE MAINLY OCCURRED WHILE SWITCHING FROM LOW TO HIGH BEAM AND VICE VERSA. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. *TT*JB

NHTSA ID

11140588

Incident

Oct 1, 2018

Mileage

98,000 mi

BRIGHT LIGHTS WON'T STAY ON AND SOMETIMES IF YOU CAN GET THEM TO COME ON THEY WILL GO OUT WHILE DRIVING. WAS ON A CITY STREET AND TURNED RIGHT , THEY WENT OFF. SINCE THEN YOU CAN HOLD THE BRIGHT LIGHT SWITCH, BUT WHEN YOU TURN LOOSE THEY GOES OFF.

NHTSA ID

11096874

Incident

Jun 12, 2013

Mileage

79,846 mi

TL* THE CONTACT OWNS A 2003 BUICK CENTURY. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO RESPOND. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 132,704.

NHTSA ID

11021460

Incident

Sep 3, 2017

Mileage

132,704 mi

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.