RoadVitals

2023 Cadillac Escalade

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
136
+6 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Apr 24, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
4
2 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
2 injuries, 0 deaths reported

Overview

Our database contains 136 NHTSA owner-reported complaints for the 2023 Cadillac Escalade, most frequently naming the engine, powertrain (other) and electrical categories. 4 safety recalls have been issued covering this model year; 4 NHTSA investigations name it; and 847 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Apr 24, 2025
597,571 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
The risk: Engine failure increases the risk of a crash.
The remedy: Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
General Motors, LLCManufacturer number N252494000View on NHTSA.gov

SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP; SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE

Sep 12, 2024
449,671 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
The risk: Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.
The remedy: The Electronic Brake Control Module (eBCM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed October 25, 2024. Owners can contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N242447990.
General Motors, LLCManufacturer number N242447990View on NHTSA.gov

SUSPENSION:REAR

Sep 20, 2023
189 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
The risk: A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
The remedy: Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N232415910.
General Motors, LLCManufacturer number N232415910View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA26005OpenEngineering Analysis

Loss of motive power due to engine failure post recall remedy

Opened Aug 20, 2026

On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001.  This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. Additionally, ODI has received 191 reports of L87 engine failures in engines produced after the production period cited in Recall 25V-274. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI is opening this Engineering Analysisto continue investigating complaints of post-remedy engine failure. ODI is expanding the scope of this Investigation to include engines produced after the production period cited in the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE
EA25007OpenEngineering Analysis

Loss of motive power due to engine failure

Opened Oct 23, 2025

The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001).  GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274.  This presents a potential safety risk that warrants further investigation.  ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
RQ26001ClosedRecall Query

Loss of motive power due to engine failure post recall remedy

Opened Jan 16, 2026
Closed Aug 20, 2026

On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001.  This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI will close this RQ and continue to investigate complaints of post-remedy engine failure for Recall 25V-274 as part of an Engineering Analysis (EA26005). To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE
PE25001ClosedPreliminary Evaluation

Loss of motive power due to engine failure

Opened Jan 16, 2025
Closed Oct 23, 2025

On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024.  GM cited the root cause as a supplier manufacturing and quality issues. GM’s  recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICALLed to recall 25V274

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Sep 23, 2026

Repeated Check engine light due to emissions systems Problem cannot be fixed even after several repairs with GM TAC case help

NHTSA ID
11766304
Incident
Jul 7, 2026
EngineFuel system
Filed Sep 15, 2026

Prior to purchasing my 2023 Cadillac Escalade, I was informed the vehicle had been subject to an engine recall. The dealership told me the corrective action was changing the oil from 0W-20 to 0W-40, replacing the filter, and updating the oil cap. I was assured this resolved the issue and that I should not experience future problems. Based on those assurances, I purchased the vehicle in October 2025 with approximately 25,000 miles. About nine months later, the engine shut off while I was stopped at a traffic light. The vehicle automatically shifted into neutral and turned off. I restarted it and continued driving. The exact same incident occurred again a few days later. I brought the vehicle to a Cadillac dealership for inspection. After several hours of diagnostics, I was told they could not find any issues and that the vehicle appeared to be operating normally. Two days later, while traveling approximately 75 mph on the highway with my family, including two young children, a warning message appeared instructing me to restart the vehicle. At the same time, the vehicle shifted into neutral and lost propulsion. I pulled to the shoulder and restarted the engine, which struggled to start and ran very rough. After resuming travel, the exact same failure occurred again within minutes at highway speed, forcing me to pull over a second time. Concerned for my family's safety, I exited the highway and drove local roads. The vehicle was returned to the dealership. An oil sample was sent to a GM-approved laboratory, and I was later informed that elevated levels of metal contamination were found in the oil. GM subsequently authorized a complete engine replacement. I am submitting this complaint because the recall remedy I was told would resolve the issue did not prevent a major engine failure. The vehicle shut off twice at stoplights, passed a dealership inspection, and then lost propulsion twice at highway speeds. This presented a significant safety risk to my family and

NHTSA ID
11764478
Incident
Aug 22, 2026
Brakes
Filed Sep 15, 2026
Crash reported

The contact and her husband own a 2023 Cadillac Escalade. The contact stated that while her husband was inside the vehicle with their four children and attempting to depress the brake pedal, the brake pedal failed to work as intended, causing the vehicle to crash into the vehicle ahead. The contact stated that there was no injury sustained. The contact stated that a Police report was not filed; however, the local Police assisted with having the vehicle towed to the dealer. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 42,000.

NHTSA ID
11764417
Incident
Aug 23, 2026
Mileage
42,000 mi
Engine
Filed Sep 1, 2026

Oil pressure sesnsor warning. The dealership is saying I need a new motor.

NHTSA ID
11761291
Incident
Aug 26, 2026
Driver assistanceEngine
Filed Aug 31, 2026

I am reporting ongoing safety concerns with my 2023 Cadillac Escalade involving unexpected acceleration and loss of propulsion while driving. On XXX, while traveling to [XXX] in slow-moving traffic with Super Cruise engaged, my vehicle unexpectedly accelerated forward. I immediately applied the brakes to avoid striking the vehicle ahead. I reported the incident to the Cadillac dealership and contacted OnStar. OnStar records reflected the acceleration/hard-braking event, but the dealership could not identify the cause. On XXX, the vehicle experienced a significant loss of engine/transmission power while I was driving. I contacted OnStar, which reported transmission control module-related diagnostic codes P0747 and P0700 and indicated reduced power/transmission malfunction. I had difficulty reaching a safe location and the vehicle was ultimately towed to a Cadillac dealership. I have also experienced ongoing excessive oil consumption. I first reported this in May 2024 at approximately 21,000 miles. Multiple oil consumption tests were performed, but I repeatedly had to add oil between changes. In June 2026, the vehicle displayed an “Add Oil” warning even though the oil life monitor showed approximately 37% remaining. The vehicle has also had recurring HVAC problems requiring multiple dealership visits, including a coolant flush for an air pocket and later vent actuator recalibration. The vehicle has been inspected and serviced by authorized GM/Cadillac dealerships multiple times, including recall work, oil consumption testing, powertrain diagnosis and HVAC repairs. Despite these repeated visits, concerns continue. My primary safety concerns are the unexpected acceleration and subsequent loss of propulsion/reduced power while driving. I am reporting these incidents because they may indicate a safety-related defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11761033
Incident
Oct 16, 2025
Engine
Filed Aug 30, 2026

I was driving down the road, doing approximately 50 mph, when my vehicle shifted itself into neutral and I lost power completely. The information center said "reduced power. Press the start button to regain power," which I did, but nothing happened. I had to pull off the road and have my vehicle towed to a Cadillac dealership in Lima, OH. The dealer, Lima Auto Mall, confirmed I suffered a complete engine failure. This is one of the 6.2L engines that GM has recalled and I had already had the engine inspected by my local Cadillac dealer and they told me my engine was "good," and switched to the 0W40 motor oil. I had just had the vehicle into my Cadillac dealer 4 days prior where they performed an oil change, tire rotation, 80,000 mile service , etc. Four days later, the motor completely failed and had to be replaced.

NHTSA ID
11760822
Incident
Jul 20, 2026
Engine
Filed Aug 28, 2026

Total engine failure. Had to replace entire engine. Crank shaft issue. We had just returned from vacation and could have been stranded MILES away. Willis Cadillac in Iowa replaced the engine. No warning light whatsoever. Immediate failure upon turning the car on.

NHTSA ID
11760418
Incident
Aug 4, 2026
Engine
Filed Aug 25, 2026

Re: 2023 Cadillac Escalade 6.2L Engine Recall and Safety Concern. I followed the recall process, had the prescribed remedy performed, and yet the information now available has left me with substantially diminished confidence that the vehicle is protected against the very failure the recall was intended to address (catastrophic engine failure). My concern is reinforced by NHTSA's Engineering Analysis EA26005, which is examining post-remedy engine failures. When cold starting my Escalade, I hear clanging, flapping, and what I perceive to be abnormal noises coming from the engine. Combined with documented post remedy failures now being investigated by NHTSA, I do not believe the recall remedy provides a sufficient margin of safety.

NHTSA ID
11759409
Incident
Aug 25, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5801F

This preliminary information communicates diagnostic tips for air leveling suspension system.

PIP4902W

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT6516C

This Preliminary information communicates ordering process for the night vision camera that are on restriction for all listed vehicles for Technical Assistance review.

PIT6529B

This PI was created to address an Intermittent Loss of Connectivity, GPS, or Wi-Fi Due to OnStar Module concern.

PIT5869B

This PI provides a diagnostic tip when fuse F4DR is opening and dealerships are to inspect the wiring at the center console lid.

PIC6551C

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac Escalade by model year
YearComplaintsRecallsInvestigationsIssue Index
2026323160.0
2025201250.8
2024482460.8
2023Viewing1364465.0
2022824471.7
2021729573.2
2020142064.6
2019250052.4
2018211044.5
2017512053.4
2016894162.9
2015979164.0
2014202162.2
2013194161.5
2012203155.3
2011496151.1
2010383149.6
2009585155.3
20081364358.1
20072304362.7
2006192041.5
2005434056.3
2004694056.9
2003816156.6
20021153363.7
2001313—
2000714362.2
1999395461.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.