2023 Honda Pilot

The Office of Defects Investigation (ODI) has received 6 complaints, and multiple Early Warning Reporting (EWR) field reports alleging inaccurate rear seat belt warning status. These allegations concern both false positive and false negative statuses in model year (MY) 2023-2024 Honda Pilot vehicles manufactured by American Honda Motor Co. (Honda). The complaints state that the rear passenger seat belt warning system is displaying inaccurate information to the driver for both second and third row seating positions. This can lead to the driver dismissing warnings regarding rear seat belt status. The inaccurate information can also cause the driver to believe rear occupants are buckled when they are not. This reliance on false information presents concerns for the safety of children and child seats located in the rear rows, especially in the third row where the buckled status is more difficult for the driver to visually confirm. ODI is opening this Preliminary Evaluation (PE) to determine the scope and severity of the potential problem and to fully assess the potential safety-related issues. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has reviewed Honda's Information Request Letter responses involving warranty claims, lawsuits, and consumer complaints in addition to ODI's own data. This Engineering Analysis is being opened to further consider the potential safety defect, including gathering additional data regarding Honda’s service campaign efficacy. ODI is additionally expanding the scope to encompass all vehicles addressed in Honda’s service bulletins 23-008 and 23-009 as well as newer model year vehicles, which are substantially similar to the vehicles covered by the service campaign. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

I have this car for more than 3 years now and ever since this sensor problem keeps bugging me out. The brake system hold error keeps on displaying specially on a rainy days, winter season and not only that, the car suddenly stopped in the middle of thw highway while displaying collision error message although there is no collision. This is very dangerous and knowing that it can happen anytime while your are driving on a highway. I am very frustrated and this type of cars is not cheap and they gave as a junk, not safe for driving cars. And jus today, my honda pilot is not starting at all. The engine keeps cranking while showing brake system hold error, collision error messages and a lot more. I was able to use it last night and suddenly for no reason it stops working because of some errors that I do not have any idea what's going on. Please, I need this to be fix by them (Honda). This is not a safe care at all.

NHTSA ID

11766265

Incident

Sep 22, 2026

Within 1 year of purchase, the seat belt sensor on the 2nd row passenger side began malfunctioning. My child who sat in the seat was properly buckled, but the sensor would intermittently indicate the child was unbuckled. This was repaired in October 2024 under warranty. Beginning in August 2026, the same seat began exhibiting the same behavior again. I took the vehicle back to the Honda dealership where I purchased it, and they diagnosed the same issue. They attempted to charge me for the repair, but I pushed back that this should be covered given it has now failed twice and there is an active investigation into this issue. They repaired it at no cost to me. This is a safety issue in two ways, 1) The driver may get used to the car audibly indicating the seatbelt is disconnected and ignore it given it is faulty, the child may indeed have unbuckled and be in an unsafe position, 2) The driver may get distracted by the intermittent warnings and audible noises made by the car indicating the belt is unbuckled, when it is not. The vehicle or component was not inspected by anyone aside from the dealership. We have a recorded video from the dealership that shows the vehicle repair tech manipulating the seatbelt and causing the seatbelt alarm to go off. We also have documentation of the repair being made on two separate instances.

NHTSA ID

11765924

Incident

Aug 3, 2026

I own a 2023 Honda Pilot equipped with second-row captain’s chairs that experiences intermittent false seat belt warnings. The right-side second-row seat triggers the audible chime and red/gray “unbuckled” icon on the driver information display even when the seat belt is fully and securely latched; the warning is frequently activated by normal passenger weight shifting or movement. The same false unbuckled warnings also occur in the third-row seats. These symptoms match the conditions described in Honda Service Bulletin A26-027 and fall within the scope of NHTSA Preliminary Evaluation PE25017 concerning inaccurate rear passenger seat belt warning status (both false positives and false negatives) on 2023–2024 Honda Pilots. The repeated false alerts create driver distraction and risk of alert fatigue, which could lead occupants (including children) to be unrestrained without the driver realizing it. I request that this complaint be associated with PE25017 and that the investigation continue toward a potential recall or expanded remedy.

NHTSA ID

11765574

Incident

Jun 1, 2026

Vehicle was parked on street. My wife got in the vehicle and as she went to start the vehicle she heard a pop and looked behind her to see the rear glass had exploded.

NHTSA ID

11764101

Incident

Sep 14, 2026

I own a 2023 Honda Pilot. On two separate occasions while the vehicle was being driven, the vehicle experienced multiple system warnings and a significant loss of steering assistance. The first incident occurred before July 16, 2026, at approximately 40,605 miles. While my wife was driving, multiple warning lights illuminated and the steering wheel suddenly became extremely stiff and difficult to turn, although the engine remained running. She was able to pull over, turn the vehicle off, and restart it. After the restart, the warning lights disappeared and the steering returned to normal. I brought the vehicle to John Eagle Honda of Dallas on July 16, 2026. The dealer's repair order documents: “CUSTOMER STATES MULTIPLE LIGHTS CAME ON WHILE DRIVING AND STEERING WHEEL GOT REALLY STIFF BUT VEHICLE WAS STILL RUNNING.” The dealer reported that it performed a battery check and charging-system test, found no stored diagnostic trouble codes, could not duplicate the condition during a test drive, and performed no repair. The problem occurred again on September 8, 2026, at approximately 42,511 miles while my wife was driving. Once again, the steering became extremely difficult to operate. During this second incident, my wife also reported that the brakes were not functioning normally. Multiple warning lights and system-failure messages appeared simultaneously. Photographs were taken of the instrument cluster before the condition cleared. One message specifically stated: “Electric power steering system problem. Steering assist not available. Do not drive.” Another stated: “AWD All wheel drive system problem. Only front wheels may be powered. See your dealer.” The instrument cluster also displayed additional warning indicators associated with other vehicle systems. This is particularly concerning because the failure has now occurred twice while the vehicle was being driven. Turning the vehicle off and restarting it has caused the symptoms and warnings to disappear.

NHTSA ID

11763055

Incident

Sep 8, 2026

While driving to work this morning. Rate of speed under 45 mph with no apparent issues. Suddenly warning lights on the dash lit up and steering became difficult. Three separate information warnings: Lane Keeping assist problem, electric power steering problem, adaptive cruise control problem. I was able to continue to drive the 3 miles to work. Had to use 2 hands and pull hard on the steering wheel to pull into the parking lot from the street. Actually had to stop the car, turn it off and restart it just to get into a parking space. Turned engine off twice, both times all warning lights came back on on the dash when I restarted the car. I only have 29,043 miles on this vehicle. It was unsettling to find myself in an unsafe situation today.

NHTSA ID

11761563

Incident

Sep 2, 2026

The engine required a short block replacement at approximately 40,000 miles. There was a severe knocking sound and the dealer diagnosed heavy scoring and abnormal wear present on the front bank cylinder walls. The result was excessive internal engine clearance and cylinder wall damage. Engine cylinder piston block holes were worn beyond spec. After 33 days the vehicle was returned and developed a growling/grinding noise when the AC was in operation and at lower speeds that followed the RPMs. Vehicle was returned to dealer and told sound was normal operation for this model and stated it was coming from AC Compressor. Independent shop verified 2 days later AC compressor was failing and possible metal contamination. AC compressor is backordered with no ETA. Advised to not use AC or Defroster to avoid seizing and causing serpentine belt to snap. Advised Honda Customer Care and assigned Case Manager who was made aware of knock and compressor failure and contacted dealer who stated vehicle could not be seen for 7 days due to being booked. Advised Case Manager of vehicle safety concern with internal engine failure damage and failing AC system and was denied emergency loaner or assistance and told it was all they could do. Vehicle now unsafe due to both with no timeline for fixing and known hazards due to severe engine failures and associated issues with main systems.

NHTSA ID

11761063

Incident

Aug 13, 2026

My Moonroof shade shattered all the way back, left(driver side) plastic went bad and it broke.

NHTSA ID

11760239

Incident

Jun 19, 2026

Service Bulletin - The driver-information interface may display a warning message when a malfunction in the Auto Idle Stop System is detected due to possible insufficient wire length at the Battery Management System (BMS) connector causing the wires to break.

Over The Air - This update contains various performance enhancements and UI improvements.

Service Bulletin - The seat belt reminder incorrectly indicates that the second-row right passenger seat belt is unfastened even after the passenger has fastened it.

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of a no auto re-start condition after going into an auto idle stop. The push button ignition may or may not restart the engine. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of a no auto re-start condition after going into an auto idle stop. The push button ignition may or may not restart the engine. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of a no auto re-start condition after going into an auto idle stop. The push button ignition may or may not restart the engine. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.