Owner-reported complaints naming the brake system, filed with NHTSA
Data refreshed
Brakes reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
18
Latest Sep 23, 2016
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
2%
of 896 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2004 Chrysler Pacifica submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming brake
Shown in the owner’s own words, exactly as filed
Brakes
Filed Sep 23, 2016
EMERGENCY BRAKE RELEASE LEVER KEEPS BRAKING. 3 TIMES FOR ME OVER THE YEARS. I SEE MANY REPLACEMENT PARTS BEING SOLD ON EBAY. I'VE BEEN DRIVING FOR 60 YEARS AND NEVER HAD A CAR WHERE THIS HAPPENS. CHECK CHRYSLER RECORDS TO SEE HOW MANY REPLACEMENT RELEASE LEVERS SOLD. IS THIS NORMAL? WHEN BROKEN, CANNOT RELEASE AND POSSIBLY NOT CORRECTLY USE EMERGENCY BRAKE. ALSO THERE IS THIS STEEL ROD AND BROKEN LEVER DANGLING INTO DRIVERS FEET. PROBLEM IS DESIGN OF LEVER. IT HAS TWO THIN SIDES THAT PIVOT ON SOMETHING IN THE CAR. THESE SIDES CANNT TAKE THE FORCE OVER TIME OF CONSTANT AND REASONABLE USE. SEE PICTURES OF BROKEN LEVER AND NEW LEVER. HOW MANY OTHER CHRYSLER MODELS?
NHTSA ID
10909411
Incident
Sep 20, 2016
Mileage
95,000 mi
AirbagsBrakesDriver assistance
Filed Jul 25, 2016
Crash reported1 injury reported
ON WEDNESDAY NIGHT (13 JULY 16), SE MICHIGAN HAD SEVERE THUNDERSTORMS AND STREET FLOODING. I DROVE THROUGH THIS FOR AT LEAST 6 MILES. THE NEXT MORNING AS I WAS LEAVING FOR WORK, I GOT INTO THE CAR, BUCKLED MY SEAT BELT AND PUT THE CAR INTO REVERSE. THERE WAS A LOUD "CRUNCHING" NOISE BUT NO MOVEMENT. I PUT THE CAR IN PARK, GOT OUT TO SEE IF THERE WAS ANYTHING BEHIND THE CAR TO MAKE THAT NOISE BUT THERE WASN'T. I GOT BACK IN THE CAR, BUCKLED UP, PUT THE CAR'S GEAR INTO REVERSE AGAIN. NO MOVEMENT, BUT AN INCREDIBLY LOUD SCREECHY, WHINY NOISE COULD BE HEARD 4 TOWNHOUSES AWAY. I BARELY TAPPED THE ACCELERATOR AND THE CAR SHOT BACKWARDS OUT OF THE SPACE, ACROSS THE LOT, UP OVER A CURB, THROUGH A FLOWER BED, TAKING OUT A LARGE, WOODEN SIGN AND STOPPING ONLY WHEN THE VEHICLE CRASHED INTO A TREE. NO AIR BAGS DEPLOYED AT ALL. POLICE AND EMTS WERE CALLED TO THE SCENE. I WAS TRANSFERRED BY AMBULANCE TO A LOCAL HOSPITAL. I AM NOT FAMILIAR WITH THE VEHICLE'S SYSTEMS, BUT I WOULD THINK THIS WAS A THROTTLE ISSUE. FOR THE FEW SECONDS THE CAR WAS MOVING IN REVERSE, I WAS STOMPING ON THE BRAKE PEDAL. THE BRAKES WERE "STIFF" AND THE PEDAL WOULD ONLY GO HALF WAY TO THE FLOORBOARDS. WITNESSES STATED THE CAR SHOT OUT OF THE PARKING SPACE "LIKE A BULLET" AND/OR "LIKE A ROCKET" AND THAT THERE WAS NO WAY TO STOP THE CAR AT THAT SPEED.
NHTSA ID
10888401
Incident
Jul 14, 2016
Mileage
150,000 mi
BrakesDriver assistanceEngine
Filed Feb 1, 2015
HUSBAND TOOK CAR IN TO HAVE MOTOR MOUNTS FIXED. HAVE BEEN BAD SINCE WE BOUGHT THE CAR, ON 1/28/12. ALONG WITH A LOT OF OTHER ISSUES WE DIDN'T UNDERSTAND. AC STOPPED WORKING. STALLED WHILE DRIVING 55 MPH., ALWAYS SHOOK AFTER A CERTAIN SPEED, ELECTRICAL, CAR JERKED FORWARD AT A STOP, TIRE PRESSURE ALWAYS READ 2-3 TIRES LOW EVEN AFTER HAVING NEW TIRES PUT ON AND ALIGNED. DEFOG NEVER WORKED. WEIRD SOUND IN FRONT OF SUSPENSION, POWER TRAIN MODULE, ETC., ETC. BUT THE WORST OF ALL IS WHEN WE TRIED TO HAVE THE MOTOR MOUNTS FIXED BACK IN DECEMBER . CAR GUY FIXED MOTOR MOUNTS, HUSBAND DROVE CAR HOME, LATER THAT NIGHT WENT WITH KIDS FOR ICE CREAM, CAME OUT AND CAR WOULD NOT START. HAD IT TOWED BACK, WORKED ON IT FOREVER COULD NOT FIGURE OUT, THEN HAD IT TOWED AGAIN 2 WEEKS LATER, TO ANOTHER SHOP, WHERE THEY SAID THE CAR WAS DONE! THE ENGINE CRADLE WAS SO RUSTED THAT THEY WOULDN'T EVEN LET US TAKE THE CAR, BECAUSE IT WAS SO BAD! NOT SURE IF I AM UNDER THE EXTENDED WARRANTY, BUT WOULD HOPE THAT CHRYSLER TAKES CARE OF ALL THE PEOPLE, WHO HAVE ENDURED ALL OF THESE PROBLEMS, AND EXPENSES ASSOCIATED WITH ALL! BEFORE SOMEONE GETS REALLY REALLY HURT, DIES, OR KILLS SOMEONE ELSE! *TR
NHTSA ID
10680321
Incident
Dec 26, 2013
Mileage
110,000 mi
BrakesElectricalExterior lighting
Filed Jan 28, 2015
ALL OF THE DASH LIGHTS, ABS, BRAKE, INTERIOR LIGHTS, HEADLIGHTS HAVE BEEN FLICKERING FOR A SOLID 3 DAYS. I WAS DRIVING AT NIGHT ON A NON-LIT STRETCH OF ROAD WHEN ALL MY LIGHTS WENT OUT, INSIDE AND OUT WITH A CAR APPROACHING FROM THE OTHER DIRECTION. I TRIED TO USE MY HIGH BEAMS AND THEY WERE OUT TOO. I HAD MY CHILDREN AND HAD TO PULL OVER. I HAVE READ REVIEWS AND THIS SEEMS TO BE A HUGE PROBLEM WITH THESE CARS YET NO RECALL? WHY? THIS IS SO DANGEROUS! THIS IS MY MAIN VEHICLE I DRIVE FOR WORK AND WITH MY FAMILY. I KNOW AM SCARED TO DRIVE IT AND WHAT PEOPLE HAVE STATED ITS HARD AND EXPENSIVE TO FIX! *TR
NHTSA ID
10679417
Incident
Jan 28, 2015
Mileage
156,000 mi
BrakesPowertrain (other)
Filed Jan 21, 2015
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT ATTEMPTED TO ENGAGE THE BRAKES AND THE VEHICLE JERKED FORWARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
NHTSA ID
10677095
Incident
Mar 9, 2011
Mileage
150,000 mi
Brakes
Filed Aug 22, 2012
I WAS DRIVING WITH MY MOTHER AND MY THREE KIDS IN THE CAR AND WHILE I WAS DRIVING A STRUT ROD (METAL POLE) CAME THRU MY HOOD SO I HAVE A HOLE IN THE HOOD OF MY CAR WITH A METAL POLE STICKING OUT.. NEVER SEEN NOTHING LIKE IT..THE AUTO MECHANIC SAID IT IS DANGEROUS WE COULD HAVE BEEN KILLED.. DIDN'T EVEN REALIZE MY BACK BRAKE CYLINDER IS LEAKING FLUID BRAKES WENT DOWN TO THE FLOOR.... *TR
NHTSA ID
10471835
Incident
Aug 18, 2012
Mileage
99,000 mi
BrakesEngine
Filed Feb 28, 2010
2004 CHRYSLER PACIFICA. IN THE PAST 3 MONTHS WE HAVE REPLACED THE MOTOR MOUNTS AND THE ANTILOCK BRAKING SYSTEM MODULE. WE NOW HAVE A THROWN ROD IN THE MOTOR OR A MAJOR CYLINDER PROBLEM. THE VEHICLE ONLY HAS 80,000 MILES ON IT AND WE MAINTAIN IT REGULARLY. ARE THERE ANY OTHER PROBLEMS THAT ARE COMMON FOR THIS VEHICLE? *TR
NHTSA ID
10314986
Incident
Feb 26, 2010
Mileage
82,500 mi
BrakesElectricalEngine+2 more
Filed May 27, 2009
2004 CHRYSLER PACIFICA HAS A PROBLEM WITH THE MOTOR MOUNTS. CONSUMER STATES THE MOUNTS HAVE BEEN ON BACK ORDER SINCE DEC. 2008. *NJ THE CONSUMER STATED A NOISE WAS HEARD WHEN GONG OVER BUMPS IN THE ROAD. THE ANTI-LOCK WHEEL SENSOR WAS BAD, THE TIRE LIGHT ILLUMINATED, THE LOWER CONTROL ARMS AND FRONT SWAY BAR WERE REPLACED. THE MOTOR MOUNTS WERE LEAKING OIL. THE INSTRUMENT CLUSTER WAS NOT WORKING AND THE EGR VALVE WAS REPLACED. *JB
NHTSA ID
10270291
Incident
Jan 1, 1901
AirbagsBrakes
Filed Apr 14, 2009
Crash reported
I WAS DRIVING THROUGH SLUSH DOWN A HILL WHEN THE ABS BRAKES FAILED TO SLOW ME DOWN AND I HIT TREES HEAD ON AT ABOUT 40 MPH. THE AIRBAGS NEVER DEPLOYED. TWO SYSTEMS FAILED ON THE 2004 CHRYSLER PACIFICA AWD CAR. I WAS NOT INJURED, OTHER THAN A FEW SEAT BELT BRUISES, BUT THE CAR WAS TOTALED. *TR
NHTSA ID
10265217
Incident
Apr 4, 2009
Mileage
78,000 mi
Brakes
Filed Apr 30, 2007
THE FRONT ROTORS ON MY 2004 CHRUSLER PACIFICA ARE IN NEED OF "TURNING" AGAIN FOR THE SECOND TIME. THE FRONT ROTORS WERE FIRST TURNED BY CHRYSLER IN JANUARY 2006 AT ROUGHLY 40000 MILES, BUT NEED TURNING AGAIN NOW AT NEAR 50000 MILES. THIS, TO ME, IS INDICATIVE OF A WEAKNESS IN THE DESIGN OF THE BRAKE SYSTEM. *AK
NHTSA ID
10189231
Incident
Apr 27, 2007
Mileage
50,000 mi
BrakesPowertrain (other)Steering
Filed Feb 27, 2007
WHEN DRIVING AT HIGHWAY SPEEDS OR SLOWER, WHEN SLOWING DOWN CAR WOULD SHAKE BAD,TOOK TO DEALER, SAID BAD TIRES. REPLACED TIRES KEEP DOING IT, BACK TO DEALER 3 WEEKS LATER LEFT TIRE ROD WAS BAD. DEALER REPLACED BRAKES, ROTORS AT 25,000 MILES, WE NOW HAVE 53,000 WHEN ROD GOES OUT. HELP ALSO TRANSMISSION PROBLEMS RESULTING IN LOOSE BOLTS IN FRONT AXLES LOUD CLUNK BACK AGAIN. *JB
NHTSA ID
10183612
Incident
Jan 22, 2007
Mileage
52,000 mi
Brakes
Filed Sep 14, 2006
2004 CHRYSLER PACIFICA - AT 31185 MILES THE VEHICLE HAD A CRACKED ROTOR. THE REAR PASSENGER SIDE ROTOR IS CLOSE TO DISINTEGRATING, THOUGH THE VEHICLE WAS MAINTAINED PER FACTORY SCHEDULE EVERY 3000 MILES AT A 5 STAR CHRYSLER DEALERSHIP. THIS COULD HAVE EASILY RESULTED IN A TOTAL BRAKE FAILURE, RISKING THE LIFE OF MY FAMILY. CHRYSLER DOES NOT PROVIDE ANY GOODWILL COVERAGE FOR WHAT IS CLEARLY A SUPPLIER ISSUE. THE ROTOR IS CRACKED IN SEVERAL AREAS BUT IT IS FAR FROM BEING WORN. *JB
NHTSA ID
10168300
Incident
Sep 13, 2006
Mileage
31,185 mi
BrakesEngine
Filed Aug 22, 2006
DT*: THE CONTACT STATED HAVING PROBLEMS WITH THE BRAKES. WHILE DRIVING 15 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHO REPLACED THE FRONT BRAKES. THE BRAKE SENSORS DID NOT WORK PROPERLY WHEN THE INCIDENT OCCURRED. UPDATED 9/11/2006 - THE CALIPER BOLTS (SELF LOCKING) FELL OUT. THE DEALERSHIP INDICATED THAT THIS SHOULD NEVER HAPPEN. *NM
NHTSA ID
10166276
Incident
Apr 11, 2006
Mileage
46,200 mi
Brakes
Filed May 24, 2006
BRAKES GRINDING AND SLIGHT VIBRATION, AS IF THE DISKS ARE WARPED. THE CAR HAS 21,000 MILES AND THE FRONT DISKS AND PADS WERE REPLACED SHORTLY AFTER I GOT THE CAR. MY MECHANIC SAID THE PADS ARE GOOD, BUT THE DISKS ARE DEFECTIVE; METAL PEELING OFF AND 40% WEAR ON THEM. CHRYSLER SAYS THIS IS NORMAL WEAR AND TEAR. *JB
NHTSA ID
10158171
Incident
May 24, 2006
Mileage
21,500 mi
Body & structureBrakesElectrical+1 more
Filed May 18, 2006
I HAVE A 2004 CHRYSLER PACIFICA AWD, CURRENTLY HAS 50,000 MILES. WE HAVE HAD PROBLEMS SINCE WE DROVE IT OFF THE LOT. TIME AFTER TIME WE WERE TOLD THERE WERE NO CODES SIGNIFYING ANY PROBLEMS, AND THEY COULD NEVER DUPLICATE THE NOISES WE WERE EXPERIENCING. CLIMATE CONTROL SCREEN WENT OUT, THIS WAS REPLACED. MESSAGE DISPLAY WENT OUT, UNABLE TO SEE SAFETY WARNINGS, COMPASS, MENU DISPLAY STALLING WHEN TURNING AT SLOW SPEEDS POPPING AND CLUNKING NOISES WHEN TURNING SLOWLY LOAD CLANGING NOISE WHEN SHIFTING FROM PARK TO REVERSE, SOUNDS LIKE WE RAN OVER A LARGE METAL OBJECT. LEAKS ON DRIVER SIDE WHEN RAINING WARPED ROTORS AT 35,000 MILES FUEL GAUGE NEEDLE WILL PLUNGE FROM F TO E WHEN THERE IS A LEAST HALF TANK OF GAS. I HAVE TAKEN THE CAR IN ON NUMEROUS OCCASIONS, THEY CAN NEVER DUPLICATE THE PROBLEM NOISES TO DIAGNOSE OR FIX. *NM
NHTSA ID
10157844
Incident
Aug 13, 2003
Brakes
Filed Sep 21, 2005
BRAKES ON CHRYSLER ARE DEFECTIVE. THIS IS KNOWN BY CHRYSLER AT THEY WARRANT THE CAR FOR 36K BUTTHE BRAKES (ROTORS, PADS, LININGS AND DRUMS) ARE ONLY COVERED FOR 12K. IT IS OBVCIOUS CHRYSLER KNOWS THEY ARE NO GOOD THUS THE SHORT WARRANTY. IF THERE WERE ANY GOOD THEY SHOULD LAST FOR 50K OR MORE. VEHICLE ONLY HAS 26K.
NHTSA ID
10137253
Incident
Sep 21, 2005
BrakesTransmission
Filed May 10, 2005
DT: I WAS DRIVING ON FREEWAY AND SLOWED FOR OTHER TRAFFIC WHEN BRAKE PRESSURE APPLIED AND IT THEN BEGAN SHAKING AND STOPPED. UPON STOPPING IT REVVED THEN GEARED DOWN. TOOK TO DEALER, AND THEY MADE SOME ADJUSTMENTS TO THE TRANSMISSION, BUT SAID NOTHING WAS WRONG. THIS HAPPENED AGAIN. RETURNED TO DEALER, WHO THOUGHT THIS WAS A COMPUTER PROBLEM, WHEN TRIED TO REPAIR IT THEY FRIED THE COMPUTER SYSTEM IN CAR. THE CAR STILL HAS THIS PROBLEM. CONTACT FEELS THIS CAR IS NOT DRIVABLE DUE TO THIS SITUATION. ALSO, HAS A CLANKING SOUND. HAS TO BEEN TO DEALER FOR THIS, AND SAID IT WAS BRAKES, AND ADJUSTED THOSE BRAKES. YET THIS CAR STILL HAS PROBLEMS. *AK
NHTSA ID
10120577
Incident
Aug 1, 2003
Mileage
1,000 mi
Brakes
Filed Apr 29, 2004
WHILE THE VEHICLE WAS PARKED ON A LEVEL SURFACE IT BEGAN TO ROLL BACKWARDS WITHOUT WARNING. NO COLLISION REPORTED. *AK *JB
NHTSA ID
10065079
Incident
Mar 25, 2004
Mileage
42 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own