Owner-reported complaints naming the other system, filed with NHTSA
Data refreshed
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2004 Chrysler Pacifica submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I BEEN HAVING MY CHRYSLER PACIFICA 2004 FOR 7 MONTHS. I HAD TO FIX MY LEFT PASSENGER AXLE, SHOCK, WATER PUMP, RADIATOR, PASSENGER UPPER MOTOR MOUNT, THE TANK FOR THE WATER, FUEL INJECTOR LINE, TWO TUNE UPS, AIR FILTER, FUSES, BRAKE LIGHTS AND TIRES. THING THAT IS BROKE, THE PASSENGER WINDOW ELEVATOR, AND MY AC. *TR
IN JANUARY, THE SUSPENSION ON OUR 2004 CHRYSLER PACIFICA (PURCHASED 08/2003), SEEMED TO HAVE ISSUES. A WEB SEARCH TO INVESTIGATE, LED ME TO A MUCH MORE SERIOUS ISSUE THAT EFFECTS '04 AND '05 PACIFICAS. I HAD OUR MECHANIC INSPECT THE FRAME AND SURE ENOUGH, WE WERE ONE OF THE MANY AFFECTED. OUR MECHANIC TOLD US THE CAR WAS NO LONGER SAFE TO DRIVE, AND THAT THE COMPROMISED FRAME CAUSED THE FRONT RIGHT WHEEL TO SHIFT INWARDS. WE WERE QUOTED BETWEEN 4,000 AND 5,000 DOLLARS FOR OUR REPAIRS. THE CAR NOW SITS IN THE GARAGE AS WE HOPE FOR A RESOLUTION. AFTER IN DEPTH RESEARCH, I UNCOVERED THOUSANDS OF COMPLAINTS RELATED TO THE ISSUE, TWO NBC NEWS SEGMENTS, AND A PETITION. I ALSO DISCOVER THAT A FEW YEARS BACK, CHRYSLER EXTENDED THE WARRANTY FOR VEHICLES PRODUCED BETWEEN FEBRUARY AND MARCH OF 2004. HOWEVER, SINCE OUR VEHICLE DID NOT FALL UNDER THIS PROVISION, WE WERE NEVER INFORMED THAT WE MAY HAVE BEEN EFFECTED. I CONTACTED CHRYSLER AND OPENED A CASE. I WAS INSTRUCTED TO WRITE AN EMAIL TO THE CASE MANAGER THAT CONTAINED ALL OF THE INFORMATION WHICH I UNCOVERED ONLINE (AS IF THEY DIDN'T ALREADY KNOW THE ISSUE EXISTED). THIS PROVED TO BE A WASTE OF TIME, AS WE WERE DECLINED ANY ASSISTANCE BECAUSE OUR VEHICLE DID NOT FALL WITHIN THE EXTEND WARRANTY. WE HAVE BEEN THE ONLY OWNERS OF OUR VEHICLE, WHICH HAS 68,000 MILES, HAS BEEN GARAGE KEPT, AND HAS BEEN DRIVEN ONLY BY MY 85 YEAR OLD GRANDPARENTS. APPARENTLY, CHRYSLER HAS MADE A BUSINESS DECISION NOT TO ADDRESS THIS WIDE SPREAD ISSUE. THERE ARE THOUSANDS OF OWNERS DRIVING UNSAFE VEHICLES, MANY OF WHICH ARE COMPLETELY UNAWARE THAT THIS ISSUE EXISTS. US, AS WELL AS ALL OTHER PARTIES EFFECTED ARE DUE APPROPRIATE RECOURSE, BUT I FEAR THAT WE WILL HAVE TO CUT TIES WITH OUR VEHICLE BEFORE THERE IS A RESOLUTION. *TR
TL* THE CONTACT WAS 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE TIRES WERE CONTINUOUSLY LOSING AIR. THE CONTACT MENTIONED THAT AFTER INSPECTING THE TIRES, SHE NOTICED THAT ALL FOUR VALVE STEMS CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN VERIFIED THE FAILURE AND REPLACED ALL FOUR VALVE STEMS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPLACED. THE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 114,000.
ENGINE CRADLE IS RUSTING OUT FROM INSIDE FRAME OUT,POPPING LARGE HOLES IN THE FRAME. HAD TO REPLACE.CHRYSLER WON'T HELP AT ALL WITH PARTS OR COST. *TR
THESE VEHICLES HAVE A BALD PROBLEM WITH THE TIRES GOING BALD WAY TOO SOON AND THAT IS A SAFETY HAZARD THEY SHOULDN'T HAVE TO BE REPLACED EVERY 10,000 MILES I ALWAYS GOT NEW TIRES AT 45,000 TO 60,000 BUT NOW I CANT WAIT THAT LONG. I'VE SEEN MANY OF OTHER COMPLAINTS ABOUT THIS NOT JUST ME. I DID PLENTY OF RESEARCH BEFORE I FILED A COMPLAINT ABOUT THIS.. *TR
THE FRONT WHEEL STUDS ARE BREAKING OFF THE VEHICLE AND THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE LAST 3 MONTHS BOTH TIME THERE HAS BEEN BRAND NEW STUDS AND BOLTS PUT ON. IT HAS CAUSED THE WHEEL TO FALL OFF THE VEHICLE AND CAUSE OTHER DAMAGES TO THE FENDER. *JS
IS CHRYSLER DOING ANYTHING ABOUT THE BAD RIMS THEY PUT ON THE PACIFICA? HAVING TO AIR MY TIRES DAILY, I'VE CHANGE THE TIRES 3 TIMES, REMOVED THE SENSORS, AND HAVING A MULTITUDE OF SERVICE PEOPLE CHECK THEM. WHEN ALL THE WHILE IT WAS THE RIMS WHICH HAVE CRACKS AND ARE DIFFICULT TO FIND. DID CHRYSLER ISSUE A RECALL ON THE RIMS OR ARE WE ON OUR OWN?
07/05/07 CUSTOMER REPORTED BLOWER MOTOR NOISY, CHRYSLER CHECKED AND FOUND BLOWER MOTOR NOISY AND REPLACED THE BLOWER MOTOR. COST TO CUSTOMER $179.00. ON 08/11/10 BLOWER MOTOR NOISY ON HIGH SPEEDS, CHRYSLER REMOVED AND REPLACED THE BLOWER MOTOR. COST TO CUSTOMER $256.00. ON 07/05/12 CUSTOMER EXPERIENCING SAME PROBLEM WITH NOISY BLOWER MOTOR. WILL NEED TO TAKE VEHICLE TO DEALER TO HAVE BLOWER MOTOR REPLACED AGAIN. *TR
A FOLLOW UP TO EARLIER SAFETY COMPLAINT.JUST ORDERED A COMPUTER FOR THE AFFECTED VEHICLE AND WHILE DESCRIBING THE PROBLEM TO THE TECH WAS INFORMED THAT IT IS A WELL KNOWN PROBLEM AFFECTING NOT ONLY MY PACIFICA BUT THEIR TOWN AND COUNTRY MINI VAN AS WELL. *TR
THIS VEHICLE HAS SUFFERED THROUGH A WIDE VARIETY OF PROBLEMS AS OUTLINED FROM ONLINE COMPLAINT BOARDS. TODAY HAS STARTED SUDDEN ACCELERATION WHILE STOPPED AT TRAFFIC LIGHTS ALMOST TAKING ME INTO TRAFFIC YOUR INVESTIGATION ON THESE ARE CLOSED BUT I NEVER HAD SATISFACTION SPEAKING TO CHRYSLER OFFICIALS AND WAS INFORMED BY MY DEALER A COUPLE OF YEARS AGO THAT THE VEHICLE WAS MADE BY THE ;OLD; COMPANY AND THE NEW COMPANY DOES NOT HONOR PROBLEMS.WHAT IS DISTURBING IS THAT A CLOSE INSPECTION BY ME HAS REVEALED THAT THE WIRING HARNESS GOING TO THE CONTROL COMPUTER WAS ROUTED UNDER THE DRIVERS SIDE FLEXIBLE MOTOR MOUNT AND THE HARNESS HAS BEEN DAMAGED BY THE MOUNT COMPRESSING THIS HARNESS RIGHT ON TOP OF A BOLT ON THE FRAME CAUSING FRAYING OF SEVERAL CONTROL WIRES .THE POOR DESIGN HAS INDEED CREATED MOST OF THE PROBLEMS WITH THE VEHICLE AND COULD CAUSE WRECKS AND PERHAPS EVEN DEATHS. CHRYSLER HAS INFORMED ME THEY DO NOT ACCEPT SUGGESTIONS FROM THE PUBLIC BUT FOR THE SAFETY OF THE CITIZENS STILL DRIVING THESE VEHICLES,I SEE A LOT ON THE ROAD, PLEASE CONTACT THEM AS TO THIS PROBLEM WHICH WHILE NOT COVERED UNDER THEIR WARRANTY SHOULD BE AS THIS FLAW ONLY SHOWS UP WITH MILEAGE. THE WIRING HARNESS HAS NOT BEEN PRICED BY ME YET BUT IF PAST EXPERIENCE IS THE GUIDE CHRYSLER PARTS ARE SIGNIFICANTLY HIGHER THAN COMPETITORS,EVEN IF THE LAST 'GENUINE' PART HAD PRODUCT OF SOUTH KOREA RIGHT ON THE BOX. THE PROBLEM IS POOR DESIGN. *TR
MY TIRES, WHICH ARE NOT DEFECTIVE NOR WORN KEEPING LOOSING AIR CAUSING THE TPMS SENOR TO COME ON. AFTER TAKING IT IN MANY TIMES TO GET AIR I WAS TOLD THE TPMS SENOR WAS BAD ON ONE TIRE AND THERE WAS CORROSION AROUND THE WHEEL. I REPLACED IT AND HAD SEALANT PUT AROUND THE CORROSION. I WAS INFORMED THAT THIS WAS A FREQUENT PROBLEM WITH THESE WHEELS AND CHRYSLER IS AWARE OF IT. I STILL HAVE TO CONTINUALLY PUT AIR IN THE TIRES EVERY 7-10 DAYS, AND THE "SERVICE TIRE SYSTEM" MESSAGE NOW NEVER GOES OUT. *TR
HEADLAMPS - THE HEADLAMPS HAD TO BE REPLACED DUE TO LIGHT BEAMS NOT COMING THROUGH THE CLEAR PLASTIC COVER. THE COVER BECAME CLOUDY AND VISIBILITY WAS LIMITED WHICH CAUSED SAFETY CONCERNS. THE CHRYSLER DEALERSHIP TRIED TO CLEAN BUT WAS NOT SUCCESSFUL. TIRE SENSORS - A YEAR AGO, WE HAD AN ISSUE WITH THE MESSAGE CENTER NOT RESPONDING TO THE TIRES. THE CHRYSLER DEALERSHIP INSTALLED 1 TIRE SENSOR AND SEVERAL MONTHS LATER A NEW MESSAGE CENTER PANEL HAD TO BE REPLACED. A YEAR LATER, WE ARE REPLACING THE OTHER THREE SENSORS. WE ARE TOLD BY THE CHRYSLER DEALERSHIP THAT THE BATTERIES ONLY LAST SEVERAL YEARS. THEY CLAIM THAT THESE SENSORS ARE GOVERMENT REGULATED. WHY ARE WE PUTTING PARTS INTO AMERICAN MADE CARS THAT HAVE TO BE REPLACED EVERY SEVERAL YEARS THAT COST $100 FOR EACH SENSOR PLUS LABOR. EITHER CHRYSLER NEEDS TO PRODUCE A BETTER SENSOR THAT LASTS LONGER OR THE GOVERNMENT SHOULD PROVIDE REBATES SINCE THIS IS REGULATORY. THESE CAR ISSUES SHOULD BE CONSIDERED A SAFETY ISSUE AND REVIEWED FOR POTENTIAL LIABILITIES THAT CAN CAUSE HARM TO THE DRIVER. *TR
CHRYSLER PACIFICA ENGINE MOUNTS FAILURE AND NO REPLACEMENTS AVAILABLE. ENGINE MOUNTS HAVE FAILED 3 TIMES IN 120,000 MILES, BUT NOW THEY CAN'T BE REPLACED. NO AFTERMARKETS AVAILABLE AND CHRYSLER IS ON A "4 MONTH NATIONAL BACKORDER". MY MECHANIC CONFIRMS A DESIGN FAILURE, BUT NO ALTERNATIVES. EVERY PACIFICA HE KNOWS HAS AN ENGINE MOUNT FAILURE WITH NO OPTIONS FOR REPAIR. *TR
1-MY 2004 PACIFICA WILL NOT START AT TIMES. SOMETIMES 2 WEEKS CAN GO BY WITHOUT INCIDENT, THEN THE CAR WILL NOT START UNTIL I HOLD MY FOOT ON THE GAS. THE DEALER CLAIMS THAT UNLESS IT HAPPENS WHILE AT THEIR SHOP, THEY CANNOT DO ANYTHING. 2- THE DRIVERS SIDE MIRROR WILL CHANGE POSITION AND MAKE A SOUND LIKE GEARS TRYING TO ENGAGE BUT CANNOT. AGAIN, THE DEALER COULD NOT FIND A PROBLEM ALTHOUGH IT HAPPENS EACH TIME I USE IT. 3- I COMPLAINED ABOUT THE TRANSMISSION BEING SLUGGISH FROM A PARKED POSITION UNTIL IT PASSES FIRST GEAR. THEY TOLD ME THEY COULD NOT FIND A PROBLEM. THEY TOLD ME I COULD PICK UP THE CAR. I ASKED THEM TO DRIVE IT. THEY NOW FOUND THE PROBLEM AND CLAIM THE MOTOR MOUNT WAS BROKEN. THEY SAID IT HAPPENED BECAUSE OF A FENDER BENDER I WAS IN. THE FENDER BENDER OCCURRED TWO MONTHS AFTER PURCHASING THE CAR AND I HAVE BEEN DRIVING IT TWO YEARS SINCE THAT EVENT WITHOUT A PROBLEM. 4- MY HEADLINER KEEPS SAGGING WHERE THE HEADLINER MEETS THE MOONROOF. THEY HAVE FIXED IT NOW THREE TIMES. THEY SAID THE MANUAL TELLS THEM TO USE STICKY VELCRO TAPE. I KEEPS HAPPENING. *JB
MY 2004 PACIFICA WILL NOT START AT TIMES. SOMETIMES 2 WEEKS CAN GO BY WITHOUT INCIDENT, BUT THEN THE CAR WILL NOT START UNTIL I HOLD MY FOOT ON THE GAS. THE DEALER CLAIMS THAT UNLESS IT HAPPENS WHILE AT THEIR SHOP, THEY CANNOT DO ANYTHING. ALSO, THE DRIVERS SIDE MEMORY MIRROR WILL CHANGE POSITION AND MAKE A SOUND LIKE GEARS TRYING TO ENGAGE BUT CANNOT. AGAIN, THE DEALER COULD NOT FIND A PROBLEM ALTHOUGH IT HAPPENS EACH TIME I USE IT. I COMPLAINED ABOUT THE TRANSMISSION BEING SLUGGISH FROM A PARKED POSITION, THEY TOLD ME THEY COULD NOT FIND A PROBLEM. I ASKED THEM TO DRIVE IT. THEY CLAIM THE MOTOR MOUNT WAS BROKEN. THEY SAID IT HAPPENED BECAUSE OF A FENDER BENDER I WAS IN. THE FENDER BENDER OCCURRED TWO MONTHS AFTER PURCHASING THE CAR AND I HAVE BEEN DRIVING IT TWO YEARS SINCE THAT EVENT WITHOUT PROBLEM. MY HEADLINER KEEPS SAGGING WHERE THE HEADLINER MEETS THE MOONROOF. THEY HAVE FIXED IT NOW THREE TIMES EACH TIME USING STICKY TAPE. IT DOESN'T WORK. *JB
DRIVING ROAD SPEED, THE 2004 PACIFICA WITH GAUGE READING "150 MILES TO EMPTY" STALLS AND THE GAUGE READ "38 MILES TO EMPTY". CANNOT RESTART BUT UPON ADDING 2.5 GAL OF GAS, STARTED AGAIN. STALLING OCCURRED AT LEAST 5X WITHIN A WEEK. DEALER INSTALLED SOLENOID 8059043 AND BODY CONTROL MODULE (BCM) BUT DID NOT CORRECT THE PROBLEM. *JB
THERE HAS BEEN NO ACCIDENT FOR ME BUT I AM SURE IF YOU SEARCH YOU CAN FIND THIS PROBLEM. THE WINDSHIELD WIPERS FREEZES UP WHEN THE WEATHER IS VERY COLD AND WET. THE DEFROSTER DOES NOTHING TO HELP KEEP THE WIPERS IN GOOD WORKING ORDER. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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