Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2002 Dodge Caravan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY 2002 DODGE CARAVAN IS MISSING THE LOWER ANCHORS IN THE THIRD ROW SEAT FOR THE LATCH SYSTEM. I PURCHASED THE VEHICLE BRAND NEW AND HAVE NOT PREVIOUSLY NOTICED THE LACK OF THE ANCHORS SINCE I JUST NOW AM INSTALLING A CAR SEAT. *TR
DRIVING ON A BOULEVARD THOROUGHFARE IN A SNOWSTORM, I LEANED BACK SLIGHTLY ON THE SEATBACK TO SHIFT MY WEIGHT SO I COULD SEE BETTER. I HEARD A LOUD SOUND SIMILAR TO A BULLET BEING FIRED, AND THE SEATBACK IMMEDIATELY FELL BACKWARD TO A HORIZONTAL POSITION. I WAS NOW ON MY BACK, UNABLE TO SEE THE ROAD OR OTHER REFERENCES THROUGH ANY WINDOW. I PULLED MYSELF UP USING THE STEERING WHEEL AND REGAINED CONTROL OF THE CAR. LUCKILY THERE WERE NO ACCIDENTS OR INJURY. I PHONED THE VEHICLE MANUFACTURER CUSTOMER SERVICE CENTER AND REPORTED WHAT TOOK PLACE. THEY ASSIGNED A CASE NUMBER AND TOLD ME TO HAVE MY DEALER MAKE A DIAGNOSIS AND CALL THEM. THEY PHONED ME BACK THE SAME DAY SAYING THE MANUFACTURER WILL PAY TO HAVE THE SEAT REPAIRED IF I AGREED TO A $200. CO-PAY. I AGREED AND THE DEALER REPAIRED THE SEAT RECLINER, STATING ON THEIR PAPERWORK "THERE WAS A NUT ON THE SEAT FRAME THAT BROKE/SNAPPED OFF OF ROD." I ASKED FOR THE BROKEN PARTS, BUT THE DEALER SAID THE MANUFACTURER REQUESTED THEY BE SENT TO THEM. *TR
WHILE DRIVING ON HIGHWAY THE SEAT BACK ON MY 2002 DODGE CARAVAN BROKE, DROPPING ME BACK AND ALMOST CAUSING LOSS OF CONTROL. ON EXAMINATION I FOUND THE TUBULAR STEEL ON THE LEFT SIDE SNAPPED IN HALF. THIS IS NOT A WARRANTY ISSUE AS CHRYSLER DEEMED IT BUT A SAFETY AND DESIGN ISSUE. CHRYSLER REFUSED TO REPAIR THE SEAT. I AM 6'4" TALL AND 200 POUNDS, NOT AN OVERLY LARGE PERSON BY ANY MEANS. *NM
WHILE DRIVING THE CONSUMER WOULD SMELLED BURNT WIRES. ALSO, THE INTERIOR LIGHTS WOULD FLICKER INTERMITTENTLY. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THERE WAS ALSO A BUZZING NOISE WHILE DRIVING. *JB
I HAD PURCHASED A 2002 DODGE CARAVAN SE AND IMMEDIATELY AFTER IT WAS BACK IN THE SHOP FOR REPAIRS. I HEARD A NOISE IN THE WINDOW AND THE DODGE PLACE TOLD ME IT WAS NOTHING NOT TO WORRY ABOUT IT. ALSO I HAVE MADE SEVERAL TRIPS TO THE DODGE PLACE FOR THE BRAKES (REPLACED 6 TIMES ) , SLIDING DOOR DOESN'T STAY LATCHED AND ALWAYS SLIDES AND HITS MY CHILDREN WHILE GETTING IN OR OUT OF THE VEHICLE, THE DRIVERS SIDE SEAT BELT COMES UNDONE FOR NO REASON (IT WONT STAY LATCHED), I HAD A FLAT AND THE TIRE JACK BROKE WHILE JACKING UP THE VAN, I WAS STOPPED AT A RED LIGHT AND ALL OF A SUDDEN MY VAN JUST PROCEEDED TO GO AND I NO CONTROL OTHER THAN RUNNING IN A DITCH TO STOP, THE VAN ALWAYS DRIFTS TO THE RIGHT WHEN DRIVING AND DEALER SAID IT NOT FAULTY THAT'S HOW ITS MADE TO DO, I HAD 7 SETS OF TIRES AND THE DEALERSHIP SAID THEY COULDN'T FIND ANYTHING WRONG WITH THIS VEHICLE , I HAD AN ALIGNMENT DONE 4 TIMES BECAUSE OF THE DRIFTING AND TIRES WEARING OUT SO OFTEN, I HAVE HAD THE BALL BEARINGS REPLACED 2 TIMES, I HAD THE AC RECHARGED WITH FREON 2 TIMES IT JUST WOULDN'T KEEP COOL, THE BACK DEFROSTER SOMETIMES DOESN'T DEFROST MAKING IT IMPOSSIBLE TO SEE WHILE DRIVING, BAD SMELL COMING FROM VAN IT SMELLS LIKE A SKUNK AND IT MAKES IT HARD TO BREATHE. *NM
WHILE DRIVING 55 MPH DRIVER SIDE SEAT BACK COLLAPSED. CONSUMER WAS ABLE TO MAINTAIN CONTROL AND GET OFF THE ROAD. THE DEALER REFUSED TO REPAIR THE SEAT. *AK
THE REASON I'M WRITING THIS IS BECAUSE 'M TRYING TO FIND OUT THE PROPER STEPS TO TAKE TO HAVE AN INVESTIGATION ON THE FAILURE OF THE SEATBELTS AND SEATS. ON THE 16TH OF MARCH 2003 MY FAMILY AND I WERE IN A TERRIBLE ACCIDENT IN CORPUS CHRISTI TEXAS. WE WERE HEADING HOME TO NEW BRAUNFELS TEXAS WHEN I RAN INTO CONSTRUCTION AND THE FLOW OF TRAFFIC CAME TO A STOP AND A FULL SIZE VAN REAR ENDED MY MINIVAN AT ABOUT 30MPH. IN THE CAR I HAD MY PREGNANT WIFE, MOTHER, DAD AND 2 YEAR OLD DAUGHTER. THE CAR WAS A 2002 DODGE CARAVAN AND MY DAUGHTER WAS STRAPPED INTO THE CAR SEAT AND EVERYONE ELSE WAS USING THEIR SEATBELTS. MY MOMS SEATBELT WHICH WAS LOCATED ON THE CENTER BENCH SEAT DIRECTLY BEHIND THE PASSENGER SEAT CAME UNDONE. IT HELD AT THE INITIAL IMPACT BUT GAVE WAY AFTER THAT. TWO THINGS THAT SAVED HER WERE MY ARM AND MY FATHER'S SEAT WHICH IS THE SECOND PROBLEM I HAVE SNAPPED BACK AND BROKE AND PINNED HER LEGS AND PREVENTED HER FROM FLYING THROUGH THE WINDSHIELD. MY SEAT AND HER CENTER BENCH SEAT ALSO SNAPPED BACK AND INJURED MY DAUGHTER. *NLM
CONSUMER STATED WHILE DRIVING, THE MIDDLE PASSENGER SEAT CAME OFF THE TRACKS.*JB
WHILE SLOWING DOWN CONSUMER'S VEHICLE WAS REAR ENDED AT ABOUT 40-45 MPH, AND DRIVER /PASSENGER SEATS COLLAPSED ON IMPACT, CAUSING DRIVER TO FALL ON TO CHILD AND INJURING CHILD, THE PASSENGER IN THE FRONT SEAT HIT THE BACK OF HIS HEAD ON THE MOUNTED PORTION OF THE SEATBELT.*AK *NLM
WHILE DRIVING BACK DOOR UNLATCHED AND OPENED AFTER BEING TIGHTLY LOCKED.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .