2017 Ford F-53

2017 FORD F-53 AND 2018 FLEETWOOD BOUNDER. CONSUMER WRITES IN REGARDS TO ACCELERATION ISSUES. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE.*JS

NHTSA ID

11254954

Incident

May 24, 2018

TL* THE CONTACT OWNS A 2017 (NA) FORD F53. THE CONTACT STATED THAT THE CHASSIS GEAR SHIFT CABLE FAILED. THE CONTACT TOOK THE VEHICLE TO CROWN FORD (2056 SWAINE STREET, FAYETTEVILLE, NC 28303, (910)-867-0299) FOR ROUTINE OIL MAINTENANCE. WHEN THE DEALER ATTEMPTED TO MOVE THE VEHICLE INTO THE SERVICE BAY, THE ENGINE FAILED TO START. THE DEALER FOUND THAT THE SHIFTER CABLE WAS SEPARATED FROM THE INSTRUMENT PANEL RETAINING BRACKET. THE DEALER FOUND THAT THE GEAR WAS IN PARK AND THE TRANSMISSION WAS IN REVERSE. THE DEALER REPAIRED THE CHASSIS. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 6,473. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB*DT

NHTSA ID

11251863

Incident

Aug 24, 2019

Mileage

6,473 mi

TL* THE CONTACT OWNS A 2017 FORD F-53. THE CONTACT STATED THAT THE FRONT WINDSHIELD SHADES FAILED TO RETRACT BACK. AS A RESULT, THE CONTACT WAS UNABLE TO SEE OUT OF THE FRONT WINDSHIELD. GENERAL RV CENTER (13150 SW 16TH AVE, OCALA, FL 34473, (352) 653-1900) REPAIRED THE SHADE MOTOR, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

NHTSA ID

11208330

Incident

Mar 5, 2019

Mileage

3,000 mi

2017 FORD SUPER DUTY DRW F53. CONSUMER LETTER REGARDING MOTORIZED WINDSHIELD SHADE ON RV. *AS THE CONSUMER STATED ON SEVERAL OCCASIONS THE WINDSHIELD SHADE WOULD NOT RISE OR LOWER. THE SHADE WOULD DROP DOWN WHILE DRIVING. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. *JS

NHTSA ID

11138709

Incident

Oct 9, 2018

TL* THE CONTACT OWNS A 2017 FORD F-53. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V768000 (SERVICE BRAKES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER (LEVITTOWN FORD SERVICE & PARTS CENTER, 980 S BROADWAY, HICKSVILLE, NY 11801) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11080184

Incident

Jan 16, 2018

TL* THE CONTACT OWNS A 2017 FORD F53 (THOR HURRICANE MOTOR COACH) (NA). WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SWAYED ALL ACROSS THE ROAD AND THE CONTACT COULD NOT CONTROL THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE WHEELS AND TIRES WERE THE INCORRECT SIZE FOR THE MANUFACTURER OF THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V634000 (EQUIPMENT). CAMPING WORLD IN GULF BREEZE, FLORIDA WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

NHTSA ID

11064127

Incident

Aug 2, 2017

Mileage

3,500 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.