2010 Ford Focus

The contact owns a 2010 Ford Focus. The contact stated that while leaving the parking lot and attempting to shift into reverse(R), the gear shifter failed to respond. There was no warning light illuminated. The contact stated that the vehicle was towed to the residence. The dealer was contacted to schedule an appointment to diagnose the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,264.

NHTSA ID

11747137

Incident

Jun 28, 2026

Mileage

148,264 mi

Multiple mechanics working at and including but not limited to: Firestone, discount tires, Midas, Walmart, independent mechanics have informed me the rear wheels can not be realigned with the front wheels due to how it was designed. This has caused my rear wheels to become more and more out of alignment with no way to repair the misalignment. So all steering components have been more and more hard to control and are being destroyed at a faster rate. Including but not limited to: car sound deadening stuff. Bolts, nuts, screws, undercarriage, tire wear, the front alignment etc. It has not been inspected by anyone but mechanics.

NHTSA ID

11639131

Incident

Jan 28, 2025

On June 22 myself and my wife were pulling out of the Food Lion Parking Lot. As we proceeded out to the main Road the gas pedal stuck. The car kept accelerating and know matter what I did I could free the gas pedal. Because of that we hit 3 cars in the intersection. Our car literally exploded putting Myself and my wife in the hospital .My wife has had 3 surgeries for a broken pelvis.She is still in serious condition.Myself I suffered 3 broken ribs and a lacerated liver. Ford should be held accountable for our terrible pain and suffering.?

NHTSA ID

11597854

Incident

Jun 22, 2024

The contact owns a 2010 Ford Focus. The contact stated that while driving at an undisclosed speed, the RMP increased and revved causing the vehicle to crash into an unoccupied vehicle. No warning lights were illuminated. No injuries were sustained. The contact stated there was a minor scratch on the front of her vehicle. A police report was filed. The vehicle was taken to the dealer where it was diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened, and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 14,000.

NHTSA ID

11594409

Incident

Mar 18, 2018

Mileage

14,000 mi

The contact owns a 2010 Ford Focus. The contact stated that while driving at slow speeds, the air bag warning light illuminated. The contact stated that the air bag was flopping around. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact called the local dealer, where it was determined that the air bag needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 90,000.

NHTSA ID

11582364

Incident

Feb 1, 2024

Mileage

90,000 mi

The contact owns a 2010 Ford Focus. The contact stated that intermittently, after starting the vehicle and while driving at various speeds, the clutch pedal was depressed to the floorboard and the vehicle was unable to shift gear as needed. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The contact was made aware that the clutch assembly had previously been replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 179,000.

NHTSA ID

11506998

Incident

May 1, 2020

Mileage

179,000 mi

The contact owns a 2010 Ford Focus. The contact stated that after he shifted the gear shifter to Park(P), the vehicle lunged and rolled backward as he was exiting the vehicle. The contact's right leg was stuck inside of the vehicle, causing him to fall to the ground while the driver's side front tire ran over his right arm. A bystander jumped into the vehicle and was able to park vehicle. The contact later received medical attention for injuries to his legs, right arm, and back, and was diagnosed with a blood infection. A police report was not filed. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The vehicle was not repaired. The failure recurred while the contact was parking the vehicle and he applied the parking brake to stop the vehicle from rolling. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA ID

11477583

Incident

Feb 1, 2021

Mileage

125,000 mi

Today, I took my Ford Focus in for service(05/25/2022). I had the oil changed and my vehicle tires rotated.While the service was being performed,I was informed my tire lug nuts were loose and defective in most cases.My advisor told me I should replaced all the lug nuts for safety as she knew of a Ford recall involving the lug nuts. I discovered there was no recall,but there was a class- action lawsuit that was dismissed in 2019.I looked at the old lugs and decided to not keep them on the vehicle and had new ones installed.I have the old lugs nuts for inspection if needed.I do not want to take a chance on my vehicle safety,so that is why I had them replaced.

NHTSA ID

11466162

Incident

May 25, 2022

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.

2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.