2011 Ford Focus

The contact owns a 2011 Ford Forcus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed power steering pump. The contact was informed that the power steering pump needed to be replaced. The vehicle was repaired. The failure reoccurred. The contact stated that the failure was persistent. In addition, the vehicle was towed to two independent mechanics multiple times for the same failure within the two years. The contact referenced an unknown recall which had a similar failure description, however the contact's VIN was not associated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,000.

NHTSA ID

11737817

Incident

May 15, 2024

Mileage

150,000 mi

The contact owns a 2011 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction and instead turned in the opposite direction. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering column. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact was advised that the parts to repair the vehicle were discontinued. In addition, the contact was informed that the aftermarket parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

NHTSA ID

11689468

Incident

Jul 24, 2025

Mileage

19,000 mi

I hit an animal in my way to work as I reported the accident to my insurance company they were going to cover the parts and have it towed to my choice as it was however the professional car shop wasn't able to fix the anti theft that caused my car to not turn over as I was then told to take it to the nearest Ford dealer to get it reprogrammed to the original status I was told that it would cost more to fix the problem then what my car was purchased for so my insurance company claimed a total loss of the vehicle, Oliver Ford Lincoln Mercury in Plymouth Indiana sold me a lemon as I was a customer to them for over 8 yrs and covid came in the middle of my lease being up on 2017 Ford fusion I asked if I could purchase my lease vehicle but was refused and told no because I was collecting unemployment benefits but for the last year and half I paid my car note out of my unemployment benefits money each month but they didn't seem to accept my money then, I have always been a Ford customer and drove 4 brand new Ford fusions and paid off each one with my hard earned money, I was devastated by the decision of being told that my unemployment money wasn't earned money, yes correct it wasn't earned Money that I paid into it was because of my employer who paid in for me as I worked enough for the company to take care of me while I suffered through no fault of my own a pandemic that should not be held as a turniquit over my ability to have transportation no matter what money is paid and where it comes from I felt disappointed discriminated and I will never buy or refer any customer or vehicle

NHTSA ID

11605773

Incident

May 20, 2022

I did not crash the vehicle I bought it preowned

NHTSA ID

11605320

Incident

Jul 30, 2024

My car made grinding sounds when turning the steering wheel. My mechanic found a leak on Power Steering Pump & replaced it. My car has only 48,800 miles & there's a recall for Ford Trucks with the same problem.

NHTSA ID

11574454

Incident

Feb 1, 2024

Door latches inoperable. Cannot open from outside the vehicle. Passenger side front and both back doors. Back door passenger side door does not open from inside either. Had to pay $373 to Ford dealer to replace driver door latch because it wouldn't latch and made the dashboard not work. Latch codes as follows: driver 02717a (new), passenger 224100 (or 224188 cant see it clearly). Left rear 22418a Right rear cannot open door at all to see latch code. These 3 doors cannot be opened from outside and the rear right door cannot be opened at all. The contact is just inquiring if these door latches will be recalled.

NHTSA ID

11571215

Incident

May 8, 2017

The contact owns a 2011 Ford Focus. The contact stated while driving at approximately 35 MPH, the wrench symbol was illuminated. The contact stated that the vehicle was vibrating and shaking and there was an abnormal sound coming from underneath the vehicle. The contact stopped the vehicle, the engine was still running and attempted to shift into reverse(R), but the vehicle would not shift into reverse(R). The contact was able to shift into drive(D) however, the vehicle failed to exceed 15 MPH. The contact drove the vehicle to an independent mechanic. The vehicle had not been diagnosed or repaired. The contact had been informed by the mechanic that the failure could be related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 159,000.

NHTSA ID

11555145

Incident

Nov 14, 2023

Mileage

159,000 mi

The contact owns a 2011 Ford Focus. The contact stated that the front passenger’s side and both the rear driver’s and passenger’s side doors failed to open. The contact stated that the front driver’s side door was able to open by lowering the window and manually opening the door from the exterior door handle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s and rear driver’s side door latches to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door latch needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

NHTSA ID

11510988

Incident

Jan 1, 2011

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT • Due to ongoing limited part availability, program terms have been revised. • Vehicle pickup & delivery has been added. • Labor allowance table has been updated. • Additional repairs updated. • Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record. • Added Attachment VII Mobile Repair Assessment.

Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension

Short-Term DPS6 Dealer Customer Handling Direction

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.