2021 Ford Transit

We are writing to formally escalate catastrophic and highly dangerous safety failure issues involving a Braun Millenium Lift, hydraulic oil explosion, failure of the emergency back up pump, severe structural defects, a sagging floor near wheelchair tie downs and the rear passenger seat and a four year pattern of negligence from the dealer that installed Braun Lift. We had the van into dealer about this issue many times. They adjusted something and would say every things ok. In August 2026 my husband took van in for maintenance and service manager told him she had 3 of her men stand on lift and it went up fine. It was a continuous issue. On 9/24/26 after leaving a restaurant our paralyzed daughter in her wheelchair got on lift to go home but lift would not budge. Her caregiver tried to use the emergency Back up pump. After stroking it 5 times it suddenly broke off throwing her to van floor. Fire and Rescue had to be called to lift our daughter and her W/C up into van. A few days later hydraulic oil exploded from the Modular Emergency Back Up Pump. It went all over van floor into drivers area,. I called Fire and Rescue and explained what happened. They advise me to shut off van and also turn the lever on Emergency Back UP System to off They said this is a huge fire risk. Our van is the only means of transportation to get her to doctor appointments. I tried calling different dealers to see if we could have it towed using a flat bed, but they all refused. We do not know what to do and are hoping you could help us. We do not trust the dealer who installed the Braun lift , I have a comprehensive timeline of these issues, pictures of the broken emergency back up part , hydraulic explosion,and sagging floor. Invoice from purchase of Braun Lift Installation and ,Fire and Rescue Incident Report. We are hoping you can help us because we do not know what to do.Thank you

NHTSA ID

11770381

Incident

Oct 8, 2026

The passenger side seat belt locks up at unusual times. Passenger can’t reach anything because they are locked in their seat. The seatbelt has locked up numerous times however the mechanic can’t repeat the problem in the shop. Yes is has been reported and investigated by TASCA Ford, 1300 Pontiac Ave., Cranston, RI. No indications before the seatbelt locks up.

NHTSA ID

11741881

Incident

Jun 12, 2024

The contact owns a 2021 Ford Transit. The contact stated that while parked and having an oil change sticker applied to the top of the driver's side windshield, the glass detached half an inch and water had since entered the vehicle through the crack. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.

NHTSA ID

11730872

Incident

Mar 1, 2026

Mileage

92,000 mi

Odometer Fraud. The contact purchased a 2021 Ford Transit. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 33,000; and at the time of registration, it was discovered that the mileage was 320,000.

NHTSA ID

11710947

Incident

Jan 13, 2026

Mileage

320,000 mi

The contact owned a 2021 Ford Transit. The contact stated that while driving the 2021 Thor Gemini at 65 MPH in the wind, the wind veered the vehicle off the road. The vehicle rolled over and down an embankment when it came to a stop.  No warning lights were illuminated. The side curtain air bag and front passenger-side air bags deployed. However, the driver-side air bags did not deploy. A police report was filed. The contact and his wife were taken to the hospital via ambulance. The contact sustained a concussion, while the contact's wife was severely injured in the right eye due to the air bag and sustained a concussion. The vehicle was towed to Ricky's Towing, a local towing yard. The insurance company was contacted and deemed the vehicle a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

NHTSA ID

11703045

Incident

Mar 27, 2025

Mileage

25,000 mi

The contact owns a 2021 Ford Transit 250 equipped with Sentury Lionheart Tires, Tire Line: Lionclaw, Tire Size: 235/65/R16, DOT Number: [XXX] . The tires were replacement tires. The contact stated while driving approximately 40 MPH, there was an abnormally loud sound coming from the front end of the vehicle, and the vehicle started shuddering and vibrating. After stopping to inspect the vehicle, the contact noticed a blowout of the front driver's side tire. Upon inspection, it was discovered that the front passenger’s side tire was cracked by the side wall. The cause of the failure was not yet determined. The manufacturer and local tire dealer were notified of the failures. No further information was available. The failure mileage was 20,000. The VIN was unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11701195

Incident

Nov 21, 2025

Mileage

20,000 mi

The contact owns a 2021 Ford Transit. The contact stated that while driving 65 MPH in the middle lane, the vehicle lost motive power with the “WRENCH” warning light illuminated. The contact pulled over, turned off, and was able to restart the vehicle and continued driving. Two days later, the “WRENCH” light illuminated again. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not yet repaired. Subsequently, the vehicle was taken to a transmission center, and it was determined that the transmission needed to be replaced. The manufacturer was contacted, opened a case, and requested the vehicle maintenance records. The failure mileage was approximately 79,469.

NHTSA ID

11683666

Incident

Aug 7, 2025

Mileage

79,469 mi

Issue is with Hankook tires. Mileage on original OEM tires on my campervan from Ford. 44,600 miles. Good tread, air pressure checked daily on trips. Date code of manufacture of tires: 41st week, 2020. Took ownership of campervan on Dec 6th, 2021. Travel west on I-696 at 70 mph. Driver’s left front tire exploded. I did not hit anything in the road way. In the second lane from right side of freeway. Was able to safely move to the shoulder of the freeway. Tread completely came off the tire. Broke bumper, damages sensors, bent floor pan, and cracked driver side step. Insurance claim filed with Progressive Insurance, and will be inspected on Aug 22nd. Tires will be replaced on Aug 12th at Discount Tire with Toyo Celsius tires. Tire is not available for inspection but multiple photos are available.

NHTSA ID

11679769

Incident

Aug 5, 2025

This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford Diagnosis and Repair System(FDRS) C clutch data anomaly detection test.

This bulletin supersedes 26-2226. Reason For Update: update the Service Procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with the new Ford Diagnosis and Repair System (FDRS) C clutch data anomaly detection diagnostic test. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission c

This bulletin supersedes 26-2046. Reason For Update: update the parts list to change the claim quantity of the C clutch friction plates (HL3Z-7B164-A), C clutch steel plates (HL3Z-7B442-F), D clutch steel plates (HL3Z-7B442-D), add the rear driveshaft flange CV joint-to-pinion flange cup bolts and retaining straps (LK4Z-4B496-B) for Transit, and update the parts description for the transfer case fluids applicable for each vehicle line. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit

Some 2020-2026 Transit vehicle customers may request vehicle speed to be limited. Speed limiting can be configured to 65 mph (105 km/h), 70 mph (113 km/h), or 75 mph (121 km/h) using the Ford Diagnostic and Repair System (FDRS). It can be found under the toolbox tab labeled "PCM - Vehicle Speed Limiter Configuration". This capability has now been added to FDRS for the 2026 model year. This procedure is not warrantable. Do not submit a claim for this procedure.

Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.

Customer Satisfaction Program 25N12 Certain 2020-2025 Model Year Transit All-Wheel-Drive (AWD) Vehicles Transfer Case Replacement If Required After Dealer Evaluation