2016 Ford Transit

NHTSA opened this audit query to determine whether Zipcar, Inc. (Zipcar) complied with the requirements of the National Traffic and Motor Vehicle Safety Act (Safety Act). The Safety Act requires, among other things, that a rental car company not rent, lease, or sell a recalled vehicle until the safety defect or noncompliance is remedied. 49 U.S.C. § 30120(i). Based on NHTSA’s inquiry, including information provided by Zipcar, NHTSA asserted that, during 2017 and 2018, Zipcar rented certain unremedied recalled vehicles in violation of the Safety Act. In October 2023, NHTSA and Zipcar entered into a Consent Order in which Zipcar agreed to pay a total civil penalty of $300,000. The total civil penalty included a payment of $150,000 as a Non-Deferred Amount. Zipcar also agreed to a sum of $150,000 as an Abeyance Amount, to be deferred and held in abeyance pending its satisfactory completion, as reasonably determined by NHTSA, of the requirements of the Consent Order. The requirements of the Consent Order include performance obligations that relate to process improvements to Zipcar’s recall compliance procedures and its training materials. Zipcar agreed to conduct an audit of all Zipcar vehicles with an open recall within 150 days after the Effective Date of the Consent Order. Zipcar also agreed to quarterly meetings with NHTSA staff to discuss the progress of the performance obligations and issues or concerns from either party. This audit query investigation, AQ18001, is closed. Closure of this AQ has no bearing on the terms of the Consent Order, including Zipcar’s ongoing performance obligations or other legal obligations, and does not represent a determination by NHTSA about Zipcar’s performance under the Consent Order to date.

The contact owns a 2016 Ford Transit. The contact stated that while driving 50 MPH, the rubber-flexible coupling between the transmission became shredded into pieces and the vehicle swerved off the road. There were no warning lights illuminated. The vehicle was towed to the independent mechanic, who confirmed that the rubber transmission coupler had failed and needed to be upgraded to the metal version by the manufacturer. The local dealer was contacted and confirmed that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train). The vehicle was not diagnosed or repaired. The contact called another local dealer, Winner Dover Auto Body Shop (591 S Dupont Hwy, Dover, DE 19901), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 197,000.

NHTSA ID

11754643

Incident

Jul 30, 2026

Mileage

197,000 mi

The backup camera and parking collision warning periodically do not work and this resulted in a collision with a parked car.

NHTSA ID

11754444

Incident

Jul 1, 2025

I bought the car in 2017 with 7800 miles within the first few months. The rear camera began to freeze sometimes I once went to the dealer but they said they can’t find it because at that point in time it wasn’t freezing so they couldn’t do anything about it now at least 95% of the time the rear camera does not work either is upside down or it doesn’t work at all I see there has been a recall for my year similar vehicles for this problem of the rearview camera. For some reason my car was not included and I would like to log the complaint and hopefully get my car included. thank you so much.

NHTSA ID

11749188

Incident

Dec 31, 1969

The contact owns a 2016 Ford Transit. The contact stated that while attempting to reverse, the back over prevention camera was inoperable. The screen displayed a black screen or a blue screen. Occasionally, the back over prevention camera operated intermittently or displayed a message that the camera was currently unavailable. The contact referenced NHTSA Campaign Number: 25V572000 (Back Over Prevention); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 170,000.

NHTSA ID

11747125

Incident

Apr 29, 2026

Mileage

170,000 mi

My 2016 Ford Transit experienced a sudden loss of engine power while I was driving on the highway. The vehicle entered limp mode, stalled, and emitted excessive black smoke from the exhaust, creating a hazardous situation for me and surrounding motorists. I was forced to pull off the roadway because the vehicle could no longer operate safely. When a warning first appeared, I promptly took the vehicle to an authorized dealer, the dealership preformed some type of update and a DPF regeneration and instructed me to drive the vehicle on the highway for 50 miles to complete the regeneration process, I followed these instructions. The light returned and the vehicle was inspected by another authorized Ford dealership, All-State Ford, which confirmed the condition covered under Ford Customer Satisfaction Program (CSP) 23M01 involving the catalytic converter system. The dealership confirmed that the required repair cannot be completed because Ford has not supplied the necessary replacement part after I called to get an update. Approximately five months have passed since the vehicle was diagnosed, and the required part remains unavailable. During this time, my vehicle has remained unusable. Ford has been unable to provide a repair date or any estimated timeline for when the part will become available. Ford’s response has been to direct me back to the dealership. However, the dealership has confirmed that it cannot obtain the part, provide a repair timeline, authorize reimbursement, or offer any alternative remedy because those decisions are controlled by Ford Motor Company. In researching this issue, I found online discussions from owners describing similar catalytic converter failures and extended delays across multiple Ford vehicle models. While I cannot independently verify those reports, they suggest this may not be an isolated incident. I respectfully request the NHTSA review whether the remedy offered under CSP 23M01 is adequately addressing the safety issue.

NHTSA ID

11746436

Incident

Feb 2, 2026

The back up camera is upside down

NHTSA ID

11744951

Incident

Jun 10, 2026

I purchased this vehicle, used, back in 2024 from STG Auto Group of Montclair. At the time I purchased the vehicle, they informed me there were no open recalls and ensured me the vehicle was safe to operate. About a year later, the driveshaft coupling (NHTSA 17V408000) completely sheared and I lost control for a bit on the freeway while trying to stop safely. Before I got the vehicle towed, I noticed the coupling was destroyed and it was all made of rubber. At the time I didn’t know about the recall repair that was supposed to replace this rubber coupling with a more robust version. Since I had a service contract with STG, they performed the repair and installed the same type of rubber coupling that had just been destroyed. I got the vehicle back and it drove fine for a few months, and last month the coupling blew out again. I did some due diligence and found out about the recall. I informed STG about it and they said the vehicle was sent to a dealership that is now out of business for the recall repair. The car has been sitting on their lot for over a month while they “source” parts and try to figure out who’s going to pay for repairs. Please help, I need the vehicle back to transport my family.

NHTSA ID

11742889

Incident

May 11, 2026

The contact's son-in-law owns a 2016 Ford Transit. The contact stated that while her son-in-law was driving at highway speeds, an abnormal, popping sound began to emit from the vehicle. The contact also stated that white steam began to emit from the engine as her son-in-law pulled over and had the vehicle towed to an independent mechanic. The mechanic performed an inspection and determined that the driveshaft flexible coupling had cracked which lead to transmission damage. Upon investigation, the mechanic discovered NHTSA Campaign Number:19V767000(Power Train) which he linked to the failure. The contact then had the vehicle towed to a dealer where they acknowledged the recall; however, they informed the contact that the transmission was not covered under recall and the contact was given an estimate for the transmission repair. The contact contested that her son-in-law never received a recall notice about the recall; therefore, the manufacturer should be responsible for the repair. The manufacturer was notified of the failure and stated that it was the owner's responsibility to alert them of any address changes and they are not responsible for the contact not being aware of the recall. The contact was given a case number. The vehicle was not repaired. The failure mileage was approximately 105,000.

NHTSA ID

11736505

Incident

Apr 19, 2026

Mileage

105,000 mi

Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement

Some 2013-2016 Super Duty vehicles equipped with a 6.7L diesel engine and 2015-2019 Transit vehicles equipped with a 3.2L diesel engine may not pass a state smog test due to the exhaust gas system (EGS) monitor that will not run after completing the Exhaust Gas Sensor drive cycle located within Section 2 of the Powertrain Control/Emissions Diagnostics (PC/ED) Manual > Drive Cycles. This may be due to the vehicles diesel oxidation catalyst (DOC) age counter being under the 120-minute requirement. Engineering is investigating this issue and working on a solution.

Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacemen

Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement