RoadVitals

2011 Heartland Cyclone

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Oct 11, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2011 Heartland Cyclone, most frequently naming the other / unspecified, tires & wheels and body & structure categories. 3 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified233.3%
  • Tires & wheels233.3%
  • Body & structure116.7%
  • Suspension116.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V750000

EQUIPMENT

Nov 22, 2017
19,615 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2010-2011 Elkridge, North Country, North Trail FW, 2011 Big Country, Bighorn, Caliber, Country Ridge, Cyclone, Edge, Focus, Graystone, Landmark, MPG, North Trail TT, Road Warrior, Sundance, Sundance TT, Sundance XLT FW, Sundance XLT TT, Trail Runner, 2018 Fuel TT, 2016-2018 Sundance XLT TT, and Torque TT recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Heartland will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Heartland customer service at 1-877-262-8032, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Heartland Recreational Vehicles, LLCView on NHTSA.gov
15V482000

EQUIPMENT:OTHER:LABELS

Jul 30, 2015
1,680 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-23View on NHTSA.gov
10V461000

POWER TRAIN:AXLE ASSEMBLY

Oct 8, 2010
48 units potentially affected
The defect: HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2011 FIFTH WHEEL TRAILERS EQUIPPED WITH DEXTER AXLES. ON SOME AXLES, CRACKS COULD APPEAR IN THE SPINDLE WELD.
The risk: THESE CRACKS CAN PROPAGATE AND CAUSE THE SPINDLE TO DETACH FROM THE AXLE TUBE, RESULTING IN THE SEPARATION OF THE WHEEL END FROM THE VEHICLE, CREATING A ROAD HAZARD THAT INCREASES THE RISK OF A CRASH TO OTHER VEHICLES, AND COMPROMISES THE DRIVER'S CONTROL OF THE VEHICLE INCREASING THE RISK OF A VEHICLE CRASH.
The remedy: HEARTLAND IS WORKING WITH DEXTER AXLE AND WILL INSPECT THE AXLE SERIAL NUMBER AND REPLACE IT IF IT FALLS WITHIN THE SERIAL NUMBER RANGE. REPLACEMENT OF THE AXLE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 20, 2010. OWNERS MAY CONTACT HEARTLAND WARRANTY SERVICE DEPARTMENT AT 1-877-262-8032 OR DEXTER AXLE AT 1-800-400-2164.
HEARTLAND RECREATIONAL VEHICLES, LLCManufacturer number 99-01-03View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureOther / unspecifiedSuspension
Filed Oct 11, 2024

Before a recent trip, I noticed that one of the wheels on my trailer had cracked. I checked the other wheels, and they appeared fine, so I replaced the damaged one at my local Les Schwab. After a four-hour drive, I discovered that three more wheels had cracked. I contacted Les Schwab, and they came out to replace all the wheels and tires. While at camp, I inspected further and found that two of the frame trusses above the axle area were broken. The welds on these trusses were poor, with rust behind them. We had to repair the trusses at camp. After some research, I found this seems to be a common issue with Lippert frames. My wife was so concerned, she refused to ride in the truck while towing the trailer. Now that I was able to get it home without anyone getting injured I'll have to inspect the entire frame.

NHTSA ID
11619324
Incident
Sep 26, 2024
Other / unspecified
Filed Aug 12, 2016

TOWMAX STR ST235/80R16 TIRES. TIRE ON LEFT SIDE REAR OF TRAILER BLOW OUT AT 45-50 MPH ON INTERSTATE I80E COLFAX CA ABOUT 1 HOUR INTO TRIP WITH TOTAL RADIAL SEPARATION CAUSING DAMAGE TO RV BODY AND RIM. TIRES HAVE ABOUT 800 MILES ON THEM SINCE NEW WITH NEW LIKE TREAD AND CHECKED PSI OF 80 PRIOR TO TRIP. SAME INSTANCE HAPPENED ABOUT 1 YEAR PRIOR TO THE RIGHT SIDE REAR TIRE ABOUT 30 MINS INTO TRIP AT ABOUT 55 MPH IN SACRAMENTO I80E AGAIN WITH TOTAL TREAD SEPARATION.

NHTSA ID
10895473
Incident
Aug 9, 2016
Mileage
800 mi
Tires & wheels
Filed Nov 1, 2012

WHILE TRAVELING NORTH FROM SAN ANTONIO, TX TO LANCASTER, PA WITH OUR 2011 HEARTLAND CYCLONE 3950 WE HAD A SEVERE BLOWOUT ON THE DOOR SIDE OF THE FIFTH WHEEL(PASSENGER SIDE OF TRUCK). THIS BLOWOUT CAUSED SIGNIFICANT DAMAGE TO THE REAR SIDE OF THE CYCLONE. THIS FIFTH WHEEL ONLY HAD 200 MILES OF TRAVEL TIME PRIOR TO LEAVING SAN ANTONIO. THIS INCIDENT OCCURRED ON JULY 20, 2012 ABOUT 16 MILES FROM EMPORIA, VA. THE TIRES WERE THE ORIGINAL TIRES THAT WERE MOUNTED ON THE FIFTH WHEEL AT PURCHASE TIME. WE WERE DELAYED FOR AT LEAST 5 DAYS IN EMPORIA AND HAD TO HAVE A MOBILE REPAIRMAN COME OUT TO REMOVE SOME OF THE SHEET METAL SO THAT WE COULD CONTINUE ON OUR TRIP NORTH. WE ALSO HAD ALL SIX TIRES REPLACED BECAUSE OF OUR UNTRUST OF THE POWER KING TOWMASTER TIRES. DURING OUR TRIP NORTH WE STOPPED EVERY 4 HOURS AND AT THAT TIME I CHECKED THE AIR PRESSURE. THE TIRES WERE INFLATED TO 80 PSI SINCE THIS IS A VERY HEAVY FIFTH WHEEL (18,000 LBS GVWR). THESE TIRES SHOULD NOT BE USED ON ANY TYPE OF FIFTH WHEEL. THEY ARE DANGEROUS AND THANK GOODNESS NO ONE WAS INJURED. THERE WAS NO DEBRIS THAT WAS RUN OVER AND IT WAS A MODERATE TEMPERATURE THAT DAY (85 DEGREES). *TR

NHTSA ID
10482885
Incident
Jul 20, 2012
Mileage
1,677 mi
Tires & wheels
Filed Oct 8, 2012

6000 MILES OF NORMAL TRAILER TOWING. NO IMPACT OR OTHER UNUSUAL ACTIVITY. DURING PARKING OF TRAILER, FOUND TIRE WITH BELT DEFORMATION AND RELATED ABNORMAL WEAR ("FLAT SPOT"). TIRE WAS OUT OF ROUND. TIRE REQUIRED REPLACEMENT, REPLACED ALL 6 TIRES DUE TO POSSIBLE/VISIBLE SIMILAR FAILURE. *TR

NHTSA ID
10479302
Incident
Sep 29, 2012
Mileage
6,532 mi

Compare model years

Complaint and recall counts across every year of this model

Heartland Cyclone by model year
YearComplaintsRecallsInvestigationsIssue Index
2025010—
2024110—
2022030—
2021330—
2020220—
2019010—
2018100—
2017310—
2016130—
2015430—
2014720—
2013330—
20121010—
2011Viewing430—
2010110—
2009910—
20081420—
2007220—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.