2024 Honda Prologue Owner Complaints

Clicking noise under acceleration or turning. CV joint design flaw

NHTSA ID

11776566

Incident

Nov 7, 2026

(CHARGING COVER CAP IS OPEN) I ALWAYS GET THIS SENSOR POPPING UP EVEN THOUGH THE CHARGING PANEL IS CLOSED

NHTSA ID

11776551

Incident

Jun 1, 2025

went it to get my tires replaced and after leaving they said the psi number would reset after driving 5 miles. it never reset it stayed blank. the employee said they must have accidentally broke it. went back got it replaced, and it did the same thing and now i have to go back to try to get this issue resolved

NHTSA ID

11776546

Incident

Nov 6, 2026

There is a clicking sound when turning due to the CV axles. It is the same issue many others are having

NHTSA ID

11775540

Incident

Nov 3, 2026

My 2024 Honda Prologue has repeatedly applied sudden, unexpected braking while I was driving, even though there was no vehicle, pedestrian, or obstruction in front of me. The incidents have occurred at different speeds, including approximately 45 mph and 10–15 mph. The vehicle abruptly decelerates without an apparent reason, creating a serious risk of a rear-end collision and endangering me, my passengers, and other motorists. I have sought assistance from authorized Honda dealerships on multiple occasions. During a previous service visit, certain safety features were disabled, but the unexpected braking occurred again afterward. The problem has continued despite my attempts to have it addressed. On October 9, 2026, I brought the vehicle to San Leandro Honda. The dealership documented my complaint that the vehicle randomly brakes when nothing is in front of it. The vehicle was inspected, but the concern remains unresolved. I am not aware of the dealership successfully reproducing the unexpected braking during its inspection. I have also reported this safety concern to American Honda and requested a vehicle repurchase. The manufacturer is reviewing my request. I am concerned that the automatic emergency braking or related collision avoidance system may be malfunctioning. The exact cause remains unknown. I request that NHTSA investigate this recurring unexpected-braking condition because of the potential for a serious collision.

NHTSA ID

11775258

Incident

Oct 9, 2026

There is a loud click and crunching noise coming from the CV joints while making sharp turns at low speed. If these CV joints completely fail at speed, I could loose steering control. Honda has released a service bulletin addressing the existence of this as a known issue, but does not have any fix other than replace the CV boots when damaged. Since this is an EV, longer service intervals mean it may be a long while before damage is visibly seen by a technician. No warning lamps have flashed.

NHTSA ID

11774992

Incident

Oct 25, 2026

The vehicle makes a loud clicking sound when turning. The steering is not steady and I have to constantly correct steering at highway speeds. I was advised by Honda that it’s a know issue with axel but no fix. My believe is that this is not safe but this is the only veh I have. Honda has refused to fix the issue so far.

NHTSA ID

11774919

Incident

Mar 1, 2025

Dealer inspection reveals cracked Constant velocity (CV) drive boot which could eventually cause the front axle to fail - a hugely significant safety hazard. The dealer is recommending replacement of the entire front axle which will cost well north of $1300. This apparently is a known defect in the 2024 prologues that Honda has been repairing in multiple vehicles. Needs to be elevated to recall status given this is an inherent defect.

NHTSA ID

11774577

Incident

Oct 29, 2026

The contact leased a 2024 Honda Prologue. The contact stated that while driving and making a right or left turn, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, and the front lower control arm was replaced; however, the failure persisted and the clicking sound became significantly louder. The vehicle was returned to the dealer, where it was determined that both front lower control arms needed to be replaced. The manufacturer was notified of the failure by phone, and a case was filed. The manufacturer informed the contact that the vehicle needed to be repaired and would be repaired out of pocket with a similar part. The failure mileage was approximately 12,000.

NHTSA ID

11774508

Incident

Dec 29, 2024

Mileage

12,000 mi

The Prologue has recently begun making clicking noises when turning the vehicle left or right. I have concerns about steering and control of the vehicle.

NHTSA ID

11773756

Incident

Oct 24, 2026

I purchased my 2024 Honda Prologue on [XXX]. On [XXX], I opened a case with American Honda because the vehicle has an open rearview camera safety recall, NHTSA Recall 26V-306 / Honda Recall D05. Since then, I have repeatedly contacted American Honda and several authorized Honda dealerships trying to get the recall repaired. I have spent weeks calling representatives, speaking with case managers, contacting dealerships myself, and trying to understand who is responsible for providing the replacement camera. I have received conflicting information and very little clear assistance. On [XXX], Future Honda in Citrus Heights inspected the vehicle. Their repair order states: “SAFETY RECALL CAMPAIGN: REAR VIEW CAMERA - REPLACE.” The rearview camera was not functioning at the time, and the dealership told me the replacement camera had to be requested or ordered through Honda. Future Honda later told me the request had been submitted and they were waiting for the part. On [XXX], an American Honda representative left me a voicemail stating she had contacted the dealer, confirmed the part was ordered, and that I needed to continue waiting for it to arrive. As of October 25, 2026, the recall remains incomplete. I still have no repair, estimated delivery date, shipping information, or confirmation that a camera has been allocated to my vehicle. Future Honda says it is waiting for Honda, while American Honda has also told me dealerships handle their own parts. I am filing this complaint because I have been trying to obtain this recall repair since September 14, and after more than a month I still do not have a timely remedy or clear resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773593

Incident

Oct 6, 2026

Seat belt malfunctioned and I could not release my daughter from it. It kept on getting tighter and tighter, started to cause respiratory compromise and I had no choice but to cut the belt to release her.

NHTSA ID

11772888

Incident

Oct 18, 2026

When using my Honda prologue and making a turn you will here some clicking noise

NHTSA ID

11772870

Incident

Oct 5, 2026

My 2024 Honda Prologue Touring AWD has repeatedly displayed a “Service High Voltage System” warning. During a recent repair, Heritage Honda of Westminster explained that an A/C refrigerant leak reduced the system’s ability to cool the high-voltage battery and caused the vehicle to enter protection mode. The dealership replaced leaking A/C seals and recharged the refrigerant. After charging the battery, the check-engine light came on. The dealership contacted Honda Technical Support and installed a software update. I picked up the vehicle on XXX, after these repairs. That same night, the “Service High Voltage System” warning returned. I have a photograph documenting the warning and have notified the dealership. I am concerned that the underlying problem remains unresolved and could affect battery cooling or vehicle operation while driving. I have asked the dealership whether the vehicle is safe to drive or charge. Please review this recurring warning and the related battery-cooling and protection-mode issues for a potential safety defect. Honda Corporate case number: XXX. VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11772839

Incident

Oct 21, 2026

Braking system failed to function when backing up in the dark and caused me to hit a small tree which caused body damage to my vehicle.

NHTSA ID

11772518

Incident

Aug 3, 2026

Bad CV axles, clicking noise progressively getting worse starting at 5k miles exacerbated by 20k miles. Causes bad alignment, uneven tire wear and a shaky ride.

NHTSA ID

11772317

Incident

Oct 20, 2026

Clicking noise from front axle. Both front axles were replaced under warranty.

NHTSA ID

11772226

Incident

Oct 1, 2026

The contact owns a 2024 Honda Prologue. The contact received notification of NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank screen. The dealer was contacted. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 16,000.

NHTSA ID

11771668

Incident

Oct 13, 2026

Mileage

16,000 mi

The contact owns a 2024 Honda Prologue. The contact received a safety recall notification for NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part required for the repair was not yet available. The contact stated that the failure was actively occurring, with the rearview camera displaying an intermittent and brief image. Additionally, the contact stated that the rubber weatherstripping seals for all doors, windows, and the sunroof continually detached. Although the dealer previously replaced the seals, the repairs failed to correct the issue, and the seals continued to detach. Both the manufacturer and a local dealer were notified of the ongoing failures, and a case was filed. The failure mileage was 12,000.

NHTSA ID

11771400

Incident

Jan 1, 2025

Mileage

12,000 mi

My front wheel is leaking grease behind the brakes... Front end of my car has broken 4 times in less than 2 years is this EV gone be a recall?

NHTSA ID

11771122

Incident

Oct 8, 2026

The vehicle makes a "loud clicking/ratcheting noise from the front wheels when making sharp left or right turns even with the turn signal on and/or off. The noise is getting progressively louder. I am concerned a failing CV axle assembly could lead to a loss of vehicle control or unexpected drivetrain failure at higher speeds. Honda company issued Tech Line Summary Article for 2024–2026 Honda Prologue as below but somehow dealer refused to correct this issue, and dealer said it is normal. However, this is not a normal. it is serious safety issue. No car in the world produced clicking/ratcheting noise from the front wheels when making sharp left or right turns. The active manufacturer bulletin detailing this issue is: • Bulletin ID: Tech Line Summary Article ATS30070 (Version 1) • Release Date: December 19, 2025 • Applies To: All trims of the 2024–2026 Honda Prologue • The Symptom: "Customers may complain of a clicking or ratcheting type noise when turning."

NHTSA ID

11771067

Incident

Oct 10, 2026

The center display and instrument cluster on my 2024 Honda Prologue fail intermittently while driving. When the instrument cluster drops out, I lose the speedometer and driver information display. When the center display fails, the backup camera image is unavailable, along with audio and climate information. On July 24th, while driving at approximately 45 mph near Keuka Park with my family in the vehicle, the center display went black. Minutes later, the instrument cluster cut out and recovered three separate times. I recorded video of the display failure and two of the cluster dropouts. The problem began at 868 miles, about three weeks after delivery in April 2025. Dealers replaced the touch screen audio unit in May 2025 and the radio control assembly and infotainment module in June 2025. The problem returned. Honda Recall 26-056 (Meter/Center Display software update) was performed on 5/5/2026, and the dealer technician documented on the repair order that the screen was still flickering and freezing immediately after the recall. A later dealer visit could not duplicate the problem. Failures continue, and I have ongoing video documentation. The recall remedy did not fix this defect. Losing the speedometer and rearview camera while driving is a safety risk. Losing the infotainment screen and rearview camera is almost a daily guarantee at this point.

NHTSA ID

11770034

Incident

Jul 24, 2026

CV axle makes a very loud clicking noise when turning either right or left. Dealer says there is no recall and they want 190 dollars to diagnose the problem. I mentioned it six months ago to them right after I bought the car and they acknowledged the problem and told me they were waiting to hear from HONDA. The noise has gotten much worse and now they are telling me they want 190 dollars to diagnose the problem.

NHTSA ID

11769915

Incident

Mar 24, 2025

Every time I turn the wheels it feels like something's about the break there's this loud grinding noise. It can't be just nothing the noise is too severe. Apparently they ordered the par and then it's not the right part because they just keep breaking but something has to be done I have 8,000 miles of warranty left like this is a problem. I've owned many cars and many Hondas in fact I've never heard a noise like this that was not a problem it's a problem. It affects the turning of the vehicle because when you turn your think the wheels are something's about to fall off it's just a grinding noise it's not it makes the turning not smooth.

NHTSA ID

11769521

Incident

Sep 1, 2026

On the morning of October 6, 2026, approximately 0500 PST, the vehicle displayed a "Service High Voltage System" warning on startup and the estimated range display went blank ("-- mi"). The high-voltage battery system was not delivering power. This appears to be the same defect reported by multiple other 2024 Prologue owners (sudden HV system fault, reduced or no propulsion, loss of charging). It also states battery is low, separate from the HV message. Honda Roadside Assistance will be contacted today and I will request the vehicle be towed to the (a) dealer as the vehicle is not able to move at all nor do I feel safe to operate the vehicle as I am and would be concerned about potential loss of propulsion while driving if this fault occurs at speed.

NHTSA ID

11769273

Incident

Oct 6, 2026