Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2024 Honda Prologue submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 165 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 165, in the owner's own words
My car has a recall for a defective rareview camera (showing all black). I took it to the dealer 2 months ago and they told me that i have to wait for a camera replacement and that they do not know when the part will be available. This is a major safety issue for me and I am not sure how to expedite the process. Or what are the alternatives as I need a car but do not feel safe driving it. Thanks!
We where approaching the ramp to the bridge and our dashboard indicated front camera malfunction - ever since we’ve taken it to the dealer numerous times and the problem has not been resolved. It’s a safety issue. In addition also the cross camera doesn’t work sometimes and the dealer told us they know of this issue.
This car has a problem with the emergency brake system activating when there is nothing in any danger zone. We have owned this car for about a year, and when slowly reversing, we have been repeatedly annoyed by the warning lights & sounds going off & emergency brakes locking the wheels. Each time we check the cameras, mirrors and even get out of the car to look, but there was nothing anywhere near that would trigger such an event. This happened 4-5 times over the past year, and we assumed this was just an ultra-sensitive feature which was annoying and startling when it happened, but generally harmless. Until a similar issue with the brake system happened recently while we were coming to a stop while driving forward, except this time after the warnings went off and brakes locked, the car then shot forward, with my foot still on the brake, and hit the car in front of me. Then it locked up and shot forward again 2 MORE TIMES. I've detailed that event in another complaint on this site, but I wanted to put the original emergency brake problems on the record, in case they end up being related.
I was driving a 2024 Honda Prologue Elite and was coming to an ordinary stop at a safe distance behind another car at a red light. With my foot continuously and firmly pressed on the brake pedal, a brake alert/warning appeared on the dashboard screen accompanied by beeping, and the emergency brakes automatically engaged, stopping the car abruptly. Then, almost immediately, the vehicle suddenly lurched forward without warning, striking the vehicle ahead of me. I kept my foot firmly on the brake as the warning, beeping, and auto-brake activated again, and the vehicle lurched forward a second time, again striking the vehicle in front of me. This sequence repeated a third time with the same warning/beeping/braking and lurching pattern, causing a third forward impact. The vehicle came to a stop between each lurch, and at no point did I remove my foot from the brake or touch the accelerator pedal. There were no other witnesses besides the other driver involved, and no police report was filed at the scene. I believe this was caused by a major vehicle malfunction, not driver error. Upon further reflection, I want to note that while I believe I was in the last moment of coming to a complete stop, I had already slowed appropriately and was on track to stop fully, as intended. But because the onset of the malfunction was abrupt and disorienting, I cannot state with certainty whether the vehicle had reached a full stop or was a brief moment away from it when the auto-brake engaged. My foot was firmly on the brake throughout.
This is my second separate report which I experience with my car. On August of 30th, the car was unable to shift, so it was towed to Andy Mohr dealer to repair. It took 5 days for serviceman to figure out there was a wire issue. So he fixed, so he thought, on the September 9th, the same warning light came on my dashboard. I spent over a thousand dollar just serviceman to diagnose the same problem 3 times, but nothing was fixed. The warning lights are "service transmission unable to shift soon", adaptive cruise unavailable, one-pedal driving unavailable, brake hold unavailable, service emergency brake, service transmission unable to shift and more.
The car just stopped as I was driving, would not shift gears, and told me “service high voltage system” and “ service battery fault shutting down soon” and turned off. It was on 185 miles left (63%) and went to 0% later on and now won’t charge or turn on. I have screen shots and time stamps of those things
While driving, the center console and its corresponding section of the instrument cluster will freeze and then completely turn off and become black screens. Then a message stating “the system is restarting” comes on the screen and after a minute or two it will turn back on. This happens at random times in random intervals; I have not been able to detect a pattern in the time between incidents or the amount of driving. My car has already been repaired for the initial federal safety recall of both screens turning off while driving, removing all instrument panel function which I experienced several times before being able to get an appointment for repair. This secondary issue presented after the software repairing the safety recall was put into my car. This began March 2026 and the most recent incident date is listed below (September 2026).
The contact leased a 2024 Honda Prologue. The contact stated that while the vehicle was parked outside in the driveway, unoccupied, suddenly there was a loud explosion, and the vehicle caught on fire. The contact stated that the fire spread to the garage and a vehicle parked nearby. The local fire department arrived on scene to extinguish the fire. The source of the fire remained under investigation. A Police report was filed. The local dealer was contacted. The vehicle and the other vehicle parked nearby were deemed total losses. The vehicles were towed to a local tow yard as per the insurance provider. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 13,000
Charging problem, high voltage. Vehicle won’t charge when plugged in. Took it to the dealer and they said they can’t do anything about it.
The digital instrument cluster and infotainment/display system repeatedly FAILS WITHOUT WARNING WHILE I AM DRIVING. The screens suddenly glitch, shut down, or go completely black, causing me to lose access to critical vehicle information. The vehicle remains available for NHTSA or manufacturer inspection upon request. This is an ongoing and unresolved safety defect. I did NOT experience the blank-screen condition before Honda Recall 26-056. The recall specifically addressed a condition that could cause the instrument cluster/infotainment display to intermittently go blank while driving. The recall repair was performed April 13–14, 2026. Within approximately one week AFTER that repair, my screens began randomly shutting off while driving. When the failure occurs, the displays can remain blank for approximately 5–20 seconds. During that time, I unexpectedly lose visibility of critical information, including vehicle speed and warning indications. A driver should never suddenly lose access to essential operating and safety information while a vehicle is moving. The unpredictable failure also creates a serious distraction because I must continue driving without knowing when the displays will return. Honda dealers have made MULTIPLE unsuccessful repair attempts. On April 20–22, the dealer performed a factory-data reset. The failure continued. On May 4–7, the dealer contacted Honda Techline, identified an internal defect involving the A11/radio control module, replaced the module, and programmed/configured the system. The defect STILL was not corrected. I reported the continuing screen glitching/blanking on August 6, 2026. There is generally NO WARNING before the screens fail. They can suddenly go completely blank while the vehicle is being driven. Despite a recall repair, subsequent diagnosis, software/programming work, a factory reset, and replacement of an electronic control module, the same dangerous malfunction continues to occur.
I went to charge my car Sunday morning, and throughout the day it kept showing on the dashboard that the charge door was open. I stopped several times to check, and the charge door was actually closed, which was really strange. Later, I went into a store for less than 10 minutes. I locked my car before going inside, but when I came back out, all the windows were down. It honestly scared me because I have no idea how that could have happened. I shared my experience with a coworker who has the same car, and he told me the exact same thing happened to him. It’s so strange and concerning. This is the first time it has happened to me, but now I’m nervous about leaving anything inside the car, wondering if the windows could randomly open again.
Battery failed and Battery will not charge. Car has 39,000 miles and is a 2024. Has been at the dealer for 3 days. Was driving to [XXX] from [XXX]. Will have to fly back and get the car if a repair is able to be made. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The screens (odometer and center entertainment console) both went blank while driving on the highway today. I had brought the vehicle in for the previous recall to have the update installed to prevent this problem.
The infotainment screen during driving goes black and resets. While not necessary to perform vehicle function, I am concerned it is tied to other parts of the car that could cause a safety incident.
The contact owns a 2024 Honda Prologue. The contact stated while attempting to charge her vehicle, the charging port failed to work as intended. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the charging port on the vehicle needed to replaced. The vehicle was repaired as the charging port was replaced. The manufacturer was notified of the failure and they offered financial assistance and opened a case under the same number . The approximate failure mileage was 10,295 .
The contact owns a 2024 Honda Prologue. The contact stated while driving at 45 MPH with her wife in the vehicle, the vehicle instrument panel blacked out and displayed blank screen independently than minute and three seconds with instrument panel began to reset it self. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the instrument panel and front camera needed to replaced. The vehicle was repaired as they performed a software update and the front camera was replaced. The contact was relating the failure to NHTSA Campaign Number: 26V112000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and they informed her that they reviewing the case. The approximate failure mileage was 20,000 .
The contact owns a 2024 Honda Prologue. The contact received notice of Manufacturer Recall Number : 26056 6mh00. The contact stated that while driving on several occasions at various speeds, infotainment screen and instrument panel went black and did not work as intended. The vehicle was turned off for approximately five minutes and then turned on the infotainment screen and instrument panel began working. The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was repaired but the failure reoccurred the next day. The manufacturer was not notified of the failure. The failure mileage was a 12,100.
Vehicle: 2024 Honda Prologue Touring AWD The vehicle has an ongoing clicking/noise issue coming from the driver-side front CV joint/axle area, especially during turns, acceleration, and low-speed maneuvering. The clicking noise appears to be progressively worsening and raises concerns about premature CV joint failure and potential drivetrain safety issues. The issue has persisted despite service visits and replacement attempts. Additionally, the vehicle intermittently displays a “Charge Port Door Open” warning message even when the charge port door is fully closed and secured. This false warning can prevent charging functions from operating normally and creates concerns about electrical system reliability and sensor malfunction. Both issues occur intermittently but repeatedly, affecting confidence in the vehicle’s safety and reliability. The ongoing driver-side CV joint clicking noise has caused concerns about potential drivetrain failure while operating the vehicle. Due to the worsening nature of the issue and repeated occurrence, I no longer feel fully safe or confident driving the vehicle, especially during turns and normal road operation. The false charge port warning may also interfere with the vehicle’s charging capability and normal operation.
My infotainment screen randomly blacks out about once every two days, and my HuD fails to appear sometimes and then will be back the next day. This never happened before the recall with the software update, only since the recall was done
Shortly after purchase, I observed damaged/torn underhood insulation and reported the condition to the selling dealership, with concern that the vehicle should be inspected for related issues. Prior to a crash incident, I experienced concerns involving braking-related behavior and advanced driver assistance features, including lane assist and object/collision warning functions. During the crash, while reacting to a roadway hazard, the vehicle swerved and struck a pole, and I did not experience warning or intervention from driver assistance features as expected. Following the incident, a diagnostic pre-scan identified multiple faults involving brake control, radar sensors, image processing, and communication systems. Since the incident, similar concerns have continued, including recurring braking/driver assistance concerns, and the issues remain unresolved. I am submitting this complaint due to concern that braking and advanced driver assistance systems may not have functioned as intended and may present an ongoing safety risk.
RE: Unrepaired Recalls associated with this VIN [XXX] Feb 26,2026 Manufacturer Recall NumberXNK NHTSA Recall Number26V-112 My name is [XXX] , I lease a 2024 Honda Prologue. I received a recall and took my car to Crown Honda in St Petersburg, Fl to have it done. I’ve been there 4 times to have it done and it failed 3 of the 4 times. The 4th time, they only did a partial update and told me it was complete and are telling me if I want more it’s going to cost me. I discovered they did not perform the Recall update. The paperwork they gave me shows it has to be a USB update. I know from my experience and my background of decades in the computer technology business, that they have minimal experience in that field. I called Honda corporate and they told me it was my problem and to go to another dealer. I’m hoping you may be able to help me out and contact them to get my updates performed. My recall shows it is a serious matter. As of this date and your records confirm, the recall is still incomplete. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Both monitors that display speed, amount of charge, basically all vehicle information are not working.
The contact owns a 2024 Honda Prologue. The contact stated that while reversing, the rear-view camera screen was blank. The contact stated that the battery was not fully charged. Additionally, while making a left turn, there was an abnormal clicking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer several times. The contact was informed that the front axle needed to be replaced. The contact was advised not to fully charge the battery. The vehicle was not repaired. The contact was informed that the Warranty Department had to approve the request for a loaner vehicle, to allow the repairs to be performed. The contact stated that the request was submitted in December 2025, however the vehicle was still not repaired. The contact received notification of NHTSA Campaign Number: 26V112000 (Back Over Prevention, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
For the second time in 2 weeks, my car has had a “Service High Voltage System” warning. The HVAC failed and car has blown cold air while heat is on.
High voltage system error has flagged and been fixed multiple times starting in early January of 2026. Car randomly warns and breaks in the middle of the road because it sensed something that wasn’t there. Luckily no wrecks have occurred. Both CV joints have a loud clicking noise that the Honda dealerships knows about but has no fix for. I currently have an appointment for the dealership to look at my brake and high voltage system again.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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