Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
22
Latest Apr 12, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
3 injuries, 0 deaths reported
Overview
Our database contains 22 NHTSA owner-reported complaints for the 2014 Hyundai Genesis, most frequently naming the driver assistance, engine and electrical categories. 51 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
Monthly complaints peaked at 3 in Dec 2023. Most recent month: 1.View as table
Monthly owner complaints for the 2014 Hyundai Genesis
Month
Complaints filed
Cumulative
Apr 2017
1
1
Jul 2017
1
2
Aug 2017
1
3
Oct 2017
1
4
Dec 2017
1
5
Jan 2018
1
6
Jun 2018
1
7
Jan 2019
1
8
Feb 2019
1
9
May 2019
1
10
Jun 2019
1
11
Sep 2019
1
12
Nov 2019
1
13
Jan 2020
2
15
Dec 2020
1
16
Jun 2021
1
17
May 2023
1
18
Dec 2023
3
21
Apr 2024
1
22
What owners report
Complaints grouped by the component NHTSA recorded
Driver assistance723.3%
Engine620.0%
Electrical413.3%
Brakes310.0%
Exterior lighting310.0%
Airbags26.7%
Fuel system26.7%
Interior & seats13.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
I have had intermittent brake pedal to the floor issue for the past two years. It started off occasionally, but turned into daily. It's very very dangerous as the brakes barely work. To remedy, I had the brake rotors and pads changed, brake fluid flushed. Did not fix the issue. Had the Master Cylinder replaced and it fixed the issue, but then two days later my brakes started binding (opposite problem). Replaced the HECU / ABS Module and still have the same issue. Now the car is not drivable because the brakes are binding. I called a local Hyundai Dealership to see if they would try a goodwill HECU service, since previous years Hyundai Genesis were recalled with the exact same issue, but they said they would not do it for me. So I am trying to work out the issue through independent mechanics. This is a very dangerous issue as the brakes do not work and is a widespread issue affecting multiple BH model Hyundai Genesis owners.
NHTSA ID
11582499
Incident
Apr 2, 2024
BrakesDriver assistance
Filed Dec 26, 2023
All my dash lites came on dealership said the HECU unit was bad not under recall the coup is but the 4 door isn’t I’ve been waiting a month for part on backorder can’t drive my car too dangerous brakes may not work if my sedan is not under recall then why are the parts on backorder with no ETA car not safe to drive yet can’t get fixed
NHTSA ID
11561810
Incident
Oct 5, 2023
Brakes
Filed Dec 22, 2023
My HECU unit failed at only 61k miles. My car is a sedan not a coup, so Hyundai does not want to cover it under the recall. This is redicules, my safety is at steak
NHTSA ID
11561447
Incident
Nov 2, 2023
Driver assistance
Filed Dec 3, 2023
HECU failure only has 61k this is an ongoing issue with Hyundai. Hyundai covers the 2014 coup, but not the sedan in a recall for this issue. I don’t understand the difference.
NHTSA ID
11558178
Incident
Oct 4, 2023
ElectricalEngineFuel system
Filed May 23, 2023
It's termed as a "Dead Pedal" with the accelerator pedal sensor as to when the accelerator pedal is applied to move the car, the signal to apply gas to the engine to move it , doe's not happen, and the car will not move, momentarily causing a very unsafe situation in traffic. this problem is sporadic and you never know when it will happen. to my knowledge this is happening in the 2009 to 2015 models Hyundai Genesis cars with the 3.8 and 4.6 and 5.0 engines. Any car with the drive by wire is effected with this problem, and should be looked into and repaired. I have not gone to the dealer with this problem and there is no check engine light on when it happens.
NHTSA ID
11523440
Incident
May 18, 2023
Engine
Filed Jun 7, 2021
The contact owns a 2014 Hyundai Genesis. The contact stated while starting the vehicle, the contact heard an abnormal sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where he was informed that the sound was normal. The contact stated that the sound remained. The manufacturer had not been informed of the failure. The failure mileage was approximately 65,000.
NHTSA ID
11419883
Incident
Jan 1, 2021
Mileage
65,000 mi
Interior & seats
Filed Dec 21, 2020
I WAS DRIVING AND ALL OF A SUDDEN THE HEAD REST HIT ME IN THE BACK OF THE HEAD PUT OUT ON BOTH SIDES. CAME LOOKING TO SE IF THEIR WAS A RECALL DID NOT SEE IT ON HERE IT NEED TO BE LISTED GOOD THING THER WAS NOT A CAR AHEAD OF ME THAT WOULD HAVE AN UNECCESARY ACCIDENT.
NHTSA ID
11384341
Incident
Dec 17, 2020
Mileage
90,000 mi
Other / unspecified
Filed Jan 30, 2020
HYUNDAI INSTALLED A DEFECTIVE WHEEL ON MY 2014 GENESIS 4 DR SEDAN AT THE FACTORY KNOWING IT WAS DEFECTIVE BUT; BUT BECAUSE THE WHEEL BALANCED, THEY HID IT FROM THE BUYER. DEFECT DISCOVERED AT THE FIRST REPLACEMENT OF TIRES ABOUT SEP 9 2019. DEFECT A 3 " SMOOTH, SYMERTICAL, CONCENTRIC BULGE IN THE RIM . DEALER, HYUNDAIA, REFUSED TO REPLACE THE RIM.
NHTSA ID
11306130
Incident
Sep 1, 2019
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
26-01-087H DN
STRUCTURE:BODY
In certain areas, a vehicle’s underbody may exhibit corrosion due to road-salt usage. As a preventative measure, a cavity wax coating is applied to the internal surfaces of underbody components and an undercoating spray is applied to exterior surfaces of specified underbody components. The service campaign describes the procedure to perform this preventative service on certain 2009-2014MY Genesis Sedan (BH), 2011-2016MY Equus (VI), and 2010-2016MY Genesis Coupe (BK) vehicles.
26-01-087H TSB
STRUCTURE:BODY
Certain Equus (VI), Genesis Coupe (BK), and Genesis Sedan (BH) vehicles may exhibit underbody corrosion due to road salt usage. As a preventative measure, this bulletin provides the procedure to apply a cavity wax coating to internal surfaces of underbody components, and an undercoating spray to exterior surfaces of specified underbody components.
26-BD-011G
STRUCTURE:BODY
This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly.
26-EM-015H TSB
ENGINE
Certain vehicles equipped with internal combustion engines may exhibit higher-than-expected engine oil consumption. This bulletin provides the inspection and repair procedures for vehicles exhibiting this condition. All internal combustion engines consume engine oil as part of normal engine operation. Oil consumption rates may vary based on mileage, operating conditions, driving habits, and maintenance history. Hyundai recommends following the prescribed maintenance schedule and periodically checking the engine oil level using the dipstick to maintain proper engine oil level.
DTN DCS
AIR BAGS
The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.
DTN DL
AIR BAGS
The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.