RoadVitals

2002 Hyundai XG350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
60
Latest Jan 27, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Apr 16, 2009
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
11
5 injuries, 0 deaths reported

Overview

Our database contains 60 NHTSA owner-reported complaints for the 2002 Hyundai XG350, most frequently naming the airbags, suspension and engine categories. 3 safety recalls have been issued covering this model year; and 73 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

SUSPENSION

Apr 16, 2009
188,282 units potentially affected
The defect: HYUNDAI IS RECALLING 188,282 MY 2001-2004 SONATA AND MY 2001-2004 XG300 AND XG350 VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. ROAD SALT APPLIED IN THESE JURISDICTIONS DURING THE WINTER MONTHS MAY RESULT IN PROGRESSIVE, INTERNAL CORROSION OF THE FRONT SUB-FRAME ON THE VEHICLES, AND MAY RESULT IN THINNING OR PERFORATION OF THE SUB-FRAME STEEL. THE CORROSION IS FREQUENTLY VISIBLE AND OFTEN DISCOVERED DURING INSPECTION OR ROUTINE MAINTENANCE, AND OWNERS MAY ALSO HEAR NOISES OR NOTICE TIRE MISALIGNMENT AND STEERING PULL. IF THESE SIGNALS ARE UNDETECTED OR UNHEEDED, THE CORROSION MAY PROGRESS AND THE FORWARD MOUNTING OF THE LOWER CONTROL ARM MAY DETACH FROM THE SUB-FRAME.
The risk: IF THAT HAPPENS, THE VEHICLE MAY LOSE DRIVE POWER TO THE WHEELS, AND THE FRONT WHEEL MAY MAKE CONTACT WITH THE FENDER OR WHEEL WELL, THEREBY INCREASING THE RISK OF A CRASH.
The remedy: DEALERS WILL MEASURE THE THICKNESS OF THE FRONT SUB-FRAME AND INSPECT THE FRONT SUB-FRAME FOR CORROSION DAMAGE AND, IF NECESSARY, THE FRONT SUB-FRAME WILL BE REPLACED WITH A NEW SUB-FRAME THAT INCORPORATES ADDITIONAL HOLES IN THE UPPER AND LOWER PANELS. IF THE FRONT SUB-FRAME DOES NOT REQUIRE REPLACEMENT, THE DEALER WILL ADD DRAINAGE HOLES TO THE SUB-FRAME AND WILL TREAT THE SUB-FRAME WITH RUST-PROOFING MATERIAL TO STOP THE CORROSION PROCESS. THIS PROCEDURE WILL BE PERFORMED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING APRIL 2009. OWNERS MAY CONTACT THE HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.
Hyundai Motor CompanyManufacturer number 089View on NHTSA.gov

FUEL SYSTEM, GASOLINE:STORAGE

Jul 26, 2004
919 units potentially affected
The defect: CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 301, "FUEL SYSTEM INTEGRITY" A VALVE ON THE FUEL TANK ASSEMBLY MAY NOT CLOSE PROPERLY. IF A VEHICLE ROLLS OVER AND THE FUEL TANK ASSEMBLY VALVE IS NOT PROPERLY CLOSED, FUEL SPILLAGE MAY OCCUR.
The risk: FUEL SPILLAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY RESULT IN A FIRE.
The remedy: DEALERS WILL INSTALL AN ADDITIONAL FUEL TANK ASSEMBLY VALVE. THE RECALL BEGAN ON OCTOBER 5, 2004. OWNERS SHOULD CONTACT HYUNDAI DE PUERTO RICO AT 1-800-981-0188.
HYUNDAI CARIBBEAN-PUERTO RICOManufacturer number 066View on NHTSA.gov

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

Apr 9, 2004
263,968 units potentially affected
The defect: SOME PASSENGER VEHICLES CONTAIN A FUEL TANK ASSEMBLY VALVE THAT MAY NOT CLOSE PROPERLY. IF A VEHICLE WITH A FUEL TANK ASSEMBLY VALVE THAT IS NOT PROPERLY CLOSED WERE TO ROLL OVER, FUEL SPILLAGE MAY OCCUR.
The risk: FUEL SPILLAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY RESULT IN A FIRE.
The remedy: DEALERS WILL INSTALL AN ADDITIONAL FUEL TANK ASSEMBLY VALVE. OWNER NOTIFICATION BEGAN ON JUNE 30, 2004. OWNERS SHOULD CONTACT HYUNDAI AT 1-800-633-5151.
HYUNDAI MOTOR COMPANYManufacturer number 066View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Jan 27, 2021

TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR UPPER CONTROL ARM DETACHED FROM THE FRAME DUE TO CORROSION. THE CONTACT ALSO STATED THAT HE NOTICED THE DRIVER'S SIDE REAR TIRE LEANING. THE CONTACT ALSO STATED THAT THE FRAME WAS CORRODED. THE VEHICLE WAS NOT YET TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED MCCARTHY BLUE SPRINGS HYUNDAI (3000 NW S OUTER RD, BLUE SPRINGS, MO 64015) AND INFORMED THEM OF THE FAILURE AND SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 224,000.

NHTSA ID
11390192
Incident
Jan 6, 2021
Mileage
224,000 mi
Powertrain (other)
Filed Sep 1, 2020

THE TORQUE CONVERTER & TRANSMISSION FLUID PUMP ARE KNOWN TO BE DEFECTIVE IN THIS TRANSMISSION, THE F5A51 MITSUBISHI/HYUNDAI TRANSMISSION. MINE STARTED GOING OUT RECENTLY, AT 75K MILES! THIS PROBLEM/DEFECT IS ALSO VERY WELL KNOWN TO HYUNDAI/KIA/MITSUBISHI AND THEY CHOOSE TO IGNORE THE ISSUE & INSTEAD TRY TO BLAME THE OWNERS & CLAIM THAT WE'VE BEEN NEGLECTFUL OR ABUSIVE TO THE TRANSMISSION WHICH IS SIMPLY NOT THE CASE. I'LL SAY THAT AGAIN, HYUNDAI & MITSUBISHI KNOW OF THE MANUFACTURING DEFECTS IN THESE PARTS AS WELL AS DEFECTS WITH THE CRANKSHAFT IN THE ENGINE BUT CHOOSE TO IGNORE IT AND CLAIM THAT THEY ARE NOT RESPONSIBLE FOR THESE PROBLEMS. THERE ARE KNOWN DEFECTS THROUGHOUT THE WHOLE CAR, LUCKILY MINE IS ONLY HAVING ISSUES WITH THOSE TWO PARTS IN THE TRANSMISSION SO FAR. PLEASE HELP ALL OF THE OTHER OWNERS OF THE VEHICLES THAT HAVE THAT TRANSMISSION & ENGINE WITH EVEN GREATER PROBLEMS THAN MY OWN.

NHTSA ID
11352422
Incident
Mar 1, 2020
Mileage
75,000 mi
Engine
Filed Oct 16, 2018
Fire reported

TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. WHILE DRIVING 40 MPH, A BURNING ODOR WAS DETECTED INSIDE THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS NOT SURE OF THE ORIGIN OF THE ODOR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000.

NHTSA ID
11140591
Incident
Oct 2, 2018
Mileage
139,000 mi
Engine
Filed Mar 8, 2018

MY HYUNDAI XG 350 2002 HAD A LITTLE OVER 100,000 MILES ON IT. ON 2/12/2018, WHILE DRIVING ON A ROUTE 17 SOUTH IN MAHWAH, NJ, I HEAR A HIGH PITCH CRACKING SOUND WITH A SMOKE COMING OUT OF THE CAR AND SOON THE CAR BECAME DISABLED ON THE SIDE OF HIGHWAY ROUTE 17 S LEAKING A ENGINE OILS ALL OVER THE PLACE. AT THE BODY SHOP, THEY FOUND OUT THAT THE THE BOTTOM PART OF THE ENGINE GOT CRACKED WITH A ADULT-FIST SIZE HOLE LEAKING ENGINE OILS ALL OVER THE PLACE. THE OWNER OF THE BODY SHOP MENTIONED THAT IT IS HIS FIRST TIME TO SEE THE ENGINE GOT CRACKED WITH SUCH A BIG HOLE. IT APPEARS THAT THE ENGINE HAS A MAJOR DEFECT AND COULD HAVE CAUSED A MAJOR PROBLEM UNLESS THE DRIVER QUICKLY MOVED THE CAR TO THE ROAD SIDE BEFORE IT BECAME COMPLETELY DISABLED. I FEEL SO LUCKY THAT IT DIDN'T HAPPEN WHILE MY WIFE OR MY DAUGHTERS WERE DRIVING, AND IT HAPPENED TO ME, WHILE I WAS DRIVING. ONLY SLIGHTLY OVER 100,000 MILES AND THE ENGINES GOT CRACKED, UNBELIEVABLE.

NHTSA ID
11076912
Incident
Feb 12, 2018
Mileage
100,700 mi
Suspension
Filed Feb 4, 2016

TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION); HOWEVER, THE DEALER FAILED TO REPAIR THE VEHICLE. THE CONTACT WAS GIVEN A BUY BACK OFFER FROM THE MANUFACTURER, BUT DECLINED THE OFFER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/15/16.*JB

NHTSA ID
10824245
Incident
Jan 4, 2016
Fuel system
Filed Oct 29, 2014

TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V178000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN BACK THE DEALER, WHO INFORMED THE CONTACT THAT THE RECALL REMEDY WAS NOT PERFORMED ON THE VEHICLE. THE SPECIFIC ON THE FAILURE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,554.

NHTSA ID
10650999
Incident
Aug 29, 2014
Mileage
122,554 mi
Airbags
Filed Oct 16, 2014

IN 2007, WITH A LITTLE OVER 50,000 MILES ON MY CAR, THE AIRBAG LIGHT CAME ON. I WENT IN TO THE DEALER AND THEY SAID IT WAS A LOOSE WIRE AND RESET IT. SINCE THAT TIME, I'VE HAD SIX OTHER INCIDENTS UP THROUGH 2014 WITH THE AIRBAG LIGHT COMING BACK ON AND EVERY TIME THEY'VE RESET IT, IT HAS COME BACK ON. I HAVE EVEN HAD A MODULE REPLACED BUT IT DID NO GOOD. THE LAST TIME I WENT IN, THEY WANTED TO REPLACE THE PAD ASSEMBLY FOR $1,000 BUT WOULDN'T GUARANTEE IT WOULD WORK. THEY ALSO SAID IT MIGHT BE THE HARNESS BUT THAT PART COULDN'T BE OBTAINED. THEY ALSO SAID THEY COULDN'T GUARANTEE THAT THE AIRBAGS WOULD WORK!!! I HAVE LOOKED AT OTHER COMPLAINTS FROM SEVERAL WEBSITES AND SEE THAT THERE ARE DOZENS OF OTHER PEOPLE WITH THE SAME PROBLEM. THIS IS A SERIOUS DEFECT AND SHOULD BE RECALLED. I HAVE NO AIRBAGS. MY CAR HAS BEEN IN A MINOR TRAFFIC INCIDENT WHERE THE AIRBAG PROBABLY SHOULD HAVE DEPLOYED WHEN THE CAR HIT THE CURB BUT DIDN'T. THIS IS VERY DANGEROUS. *TR

NHTSA ID
10644996
Incident
Oct 23, 2007
Mileage
51,404 mi
Body & structureBrakesSuspension
Filed Aug 17, 2014

REAR SUB FRAME SEVERE CORROSION IN CRITICAL SUSPENSION & FRAME MOUNTING & ATTACHING AREAS . AND PARTIAL LOSS OF BRAKING SYSTEM DUE TO RUPTURE OF REAR BRAKE TUBE DUE TO SEVERE CORROSION IN REAR FRAME AREA. *TR

NHTSA ID
10625826
Incident
Aug 16, 2014

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

DTN DCS

AIR BAGS

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.

DTN DL

AIR BAGS

The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.

25-BD-012H TSB

EXTERIOR LIGHTING

This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.

24-BD-001H

VISIBILITY; VISIBILITY/WIPER

This bulletin contains information about the proper removal of the windshield wiper blade protective cover on all models. If the protective cover is not removed correctly, there is a possibility of the rubber insert and rail spring becoming partially separated on the inner side of the wiper blade, which could lead to poor wiping performance and/or possible scratching of the windshield glass. Follow the procedure in this bulletin to properly remove the windshield wiper blade protective cover on all new wiper blades.

23-EM-005H

ENGINE AND ENGINE COOLING

This bulletin provides important checkpoint guidelines when performing engine oil and filter change services.

23-BD-007H

STRUCTURE:BODY

Hyundai applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can become clouded under the PPF. These spots are the result of moisture trapped between the PPF and the paint.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Hyundai XG350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2006100
20051440038.9
2004911045.8
2003203059.3
2002Viewing603052.6
2001310

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.