RoadVitals

2004 INFINITI QX56

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
106
Latest Jul 5, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 28, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
6
3 injuries, 0 deaths reported

Overview

Our database contains 106 NHTSA owner-reported complaints for the 2004 INFINITI QX56, most frequently naming the brakes, electrical and engine categories. 2 safety recalls have been issued covering this model year; and 105 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V517000

ENGINE AND ENGINE COOLING

Oct 28, 2010
747,480 units potentially affected
The defect: NISSAN IS RECALLING CERTAIN MODEL YEAR 2004-2006 ARMADA, TITAN, INFINITI QX56 AND MODEL YEAR 2005-2006 FRONTIER, PATHFINDER AND XTERRA VEHICLES. THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM) ASSEMBLY CONTAINS AN ENGINE CONTROL MODULE (ECM) RELAY THAT HAS A DIODE FOR ELECTRICAL CURRENT NOISE REDUCTION. THE ECM RELAY MAY ALLOW SILICON VAPOR TO FORM AND, OVER TIME, THE SILICON EVAPORATES FROM THE DIODE MOLDING WHICH CAUSES SILICON OXIDE TO DEVELOP ON THE ECM RELAY CONTACT DUE TO ARCING.
The risk: THIS COULD CAUSE ENGINE STALLING INCREASING THE RISK OF A CRASH.
The remedy: DEALERS WILL REPLACE THE ECM RELAY INSIDE THE IPDM ASSEMBLY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 6, 2010. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261.
NISSAN NORTH AMERICA, INC.View on NHTSA.gov
10E019000

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

May 20, 2010
1,873 units potentially affected
The defect: NISSAN IS RECALLING CERTAIN FRONT AND REAR LOWER LINKS, P/NOS. 54501ZQ00A, 54500ZQ00A, 551A1ZQ00A, 551A0ZQ00A , 54501EA00A, 54500EA00A, 551A1EA500, 551A0EA500, 54501ZR00A, AND 54500ZR00A, SOLD BETWEEN NOVEMBER 25, 2009 AND MAY 14, 2010 AS REPLACEMENT PARTS FOR MODEL YEAR 2004 THROUGH 2010 TITAN, ARMADA, AND QX56, AND MODEL YEARS 2005 THROUGH 2010 FRONTIER, XTERRA, AND PATHFINDER VEHICLES. THE LOWER CONTROL LINK ASSEMBLY HAS TWO CYLINDRICAL COLLARS FORMING THE INBOARD ATTACHMENT POINTS TO THE CHASSIS. DUE TO AN IMPROPER WELDING PROCESS SOME COLLARS MAY CONTAIN WELDS THAT DO NOT MEET STRENGTH SPECIFICATIONS.
The risk: IF THE COLLAR WELD SEPARATES, THE VEHICLE HANDLING WILL DETERIORATE, POSSIBLY RESULTING IN A VEHICLE CRASH.
The remedy: NISSAN WILL NOTIFY OWNERS AND DEALERS WILL REPLACE ANY AFFECTED LOWER LINK FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 12, 2010. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261.
NISSAN NORTH AMERICA, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 106
Brakes
Filed Jul 5, 2024

My wife was driving home from work, said brake is failing, makes loud grindy, rattling noise when brake is applied. Once the car is turn off and back on, everything is back to normal. When I got home, i took the wheels off to check everything was ok, pads were almost new, which I replaced last year. Drove around for 10 miles no problem. This is a serious safety issue which Nissan/Infiniti should take care of.

NHTSA ID
11599181
Incident
Jul 3, 2024
Engine
Filed Feb 28, 2022

The contact owns a 2004 Infiniti QX56. The contact stated that the vehicle would fail to start up after multiple attempts with several unknown warning lights illuminated on the instrument panel. In addition, he stated that the vehicle would intermittently stall while driving at various speeds with several unknown warning lights illuminated on the instrument panel. The contact had taken the vehicle to a dealer where they informed him that his vehicle was not included in NHTSA Campaign Number: 10V517000 (Engine and Engine Cooling). The contact was referred to NHTSA for assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 68,000.

NHTSA ID
11454505
Incident
Mar 1, 2010
Mileage
68,000 mi
Brakes
Filed Apr 19, 2021

I WAS ON THE HIGHWAY DRIVING MY FAMILY FROM TEXAS TO NORTH CAROLINA WHEN I RAN INTO RUSH HOUR TRAFFIC LONG THE WAY. I APPLIED THE BRAKE TO SLOW THE VEHICLE DOWN, THEN SUDDENLY THE STEERING WHEEL STARTED SHAKING, THERE WAS A LOUND GRIDDING NOISE AS IF THE ENGINE ABOUT TO FALLOUT AND MY BRAKE DIDNOT HOLD IMMEDIATELY WHEN APPLIED.

NHTSA ID
11412807
Incident
Aug 7, 2020
Mileage
127,465 mi
Filed Dec 3, 2020

THE EMC RELAY IS BAD. I HAVE A LETTER SAYING IT WAS A RECALL.. AS I WAS DRIVING THE CAR JUST SHUT OFF. IF YOU WAITED A LITTLE WHILE IT WOULD START UP AGAIN BUT IT SEEMED THAT WHEN IT GOT HOT IT WOULD SHUT DOWN AGAIN. IT COST ME 102.00 FOR TOW TRUCK AND THE DEALERSHIP IS CHARGING ME 160.00 AN HOUR TO CHECK WHAT IT IS. THEY SAY THERE IS NO RECALL BUT I HAVE LETTER IN FRONT OF ME.

NHTSA ID
11377749
Incident
Dec 3, 2020
Mileage
200,000 mi
Body & structure
Filed Aug 6, 2019

TAKATA RECALL PAINT IS FADING IN DIFFERENT PLACES CLEAR COAT HAS FADED AWAY THIS HAS HAPPENED OVER THE PASS COUPLE OF YEARS

NHTSA ID
11242115
Incident
Aug 4, 2016
BrakesDriver assistance
Filed Jul 30, 2019

THE VEHICLE'S BRAKE WARNING LIGHT KEEPS COMING ON. ROTORS ARE FINE. BRAKE FLUID LEVEL IS HIGH. YET, WHEN I APPLY MY FOOT ON THE BRAKE, THE WARNING LIGHT COMES ON AND THERE IS ALSO A BAD SOUND ON THE FRONT WHEELS THAT SOUNDS LIKE METAL TO METAL (THERE IS A VIBRATION). ONCE I PULL OVER AND TURN THE VEHICLE OFF FOR A MINUTE OR SO, I AM ABLE TO CONTINUE. HOWEVER, THE WARNING LIGHT COMES BACK ON MOMENTS LATER. THIS IS GETTING VERY DANGEROUS AS IT MAY TRIGGER ME TO REAR END THE VEHICLE IN FRONT OF ME. THE PROBLEM HAS BEEN HAPPENING FOR THE PAST EIGHT MONTHS. HOWEVER, IT HAS BEEN GETTING WORST. THE CRUISE CONTROL LIGHT ALSO COMES AND STAYS ON. PLEASE HELP.

NHTSA ID
11240718
Incident
Oct 17, 2018
Mileage
15 mi
Electrical
Filed Aug 30, 2018

TL* THE CONTACT OWNS A 2004 INFINITI QX56. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. IN ADDITION, THE FUEL GAUGE AND OTHER GAUGES ON THE INSTRUMENT CLUSTER DISPLAYED INACCURATE INFORMATION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INFINITI OF ELK GROVE, 8586 LAGUNA GROVE DR, ELK GROVE, CA) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLACED; HOWEVER, THE PART WAS NO LONGER AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.

NHTSA ID
11123515
Incident
Aug 1, 2018
Mileage
167,000 mi
Brakes
Filed Jun 30, 2018

ON TWO SEPARATE OCCASIONS WHILE THE CAR WAS MOVING IN A DRY PARKING LOT AND APPLYING MY BRAKES, MY ABS BRAKES KICKED ON FOR NO REASON AND THE CAR WAS DIFFICULT TO CONTROL AND STOP. THE LIGHT CAME ON AS WELL AND I HEARD ALOT OF GRINDING. THIS WAS VERY SCARY AS BOTH TIMES I HAD MY CHILDREN IN THE CAR. THE ONLY WAY TO RESET ABS WAS TO TURN OFF VEHICLE. I AM SO AFRAID THAT THIS WILL HAPPEN AGAIN AND I MAY NOT BE ABLE TO STOP. I AM NOW AFRAID TO DRIVE AND AM THINKING ABOUT SELLING IT BECAUSE I FEEL IT IS NOT SAFE TO DRIVE.

NHTSA ID
11104919
Incident
Jun 30, 2018
Mileage
74,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB09-063C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

ITB13-052E

ELECTRICAL SYSTEM

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB17-009H

VISIBILITY/WIPER

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-007I

VISIBILITY/WIPER

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB09-039K

VISIBILITY/WIPER

WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-007H

STRUCTURE; VISIBILITY

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI QX56 by model year
YearComplaintsRecallsInvestigationsIssue Index
2013323049.2
2012573046.9
2011782044.4
2010253051.6
2009730—
2008524049.4
2007212037.7
2006794044.2
2005804044.5
2004Viewing1062044.8
2002000—
2001000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.