RoadVitals

2017 Jayco Travel Trailer White Hawk

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Aug 17, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2017 Jayco Travel Trailer White Hawk, most frequently naming the body & structure, brakes and other / unspecified categories. 3 safety recalls have been issued covering this model year; and 9 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Brakes133.3%
  • Other / unspecified133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V425000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
87,649 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov
17V290000

INTERIOR LIGHTING

May 1, 2017
13,049 units potentially affected
The defect: Jayco Inc. (Jayco) is recalling certain 2017 Jay Flight Bungalow, Hummingbird, White Hawk, Jay Flight SLX, Jay Feather 7, Jay Feather and Jay Flight fifth wheel recreational trailers. The LED ceiling lights may produce excessive heat.
The risk: The excessive heat from the LED ceiling lights may increase the risk of a fire.
The remedy: Jayco will notify owners, and dealers will replace the affected LED ceiling lights with a different light, free of charge. The recall began on May 24, 2017. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for the recall is 9901349.
Jayco, Inc.Manufacturer number 9901349View on NHTSA.gov
16V560000

ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL

Jul 27, 2016
3,085 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
The risk: A loss of trailer brakes may lengthen the distance needed to stop the vehicle and cause a loss of vehicle control, increasing the risk of a crash.
The remedy: Jayco will notify owners, and dealers will remove the Sway Command system from the affected travel trailers, free of charge. The recall began on August 3, 2016. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901308.
Jayco, Inc.Manufacturer number 9901308View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Aug 17, 2020

TRAILER HAS BEEN USED LESS THAN 10 TIMES SINCE NEW; SO FAR, TWICE INTO SHOP FOR HEATER..MOUNTS CAME LOOSE AND HEATER FELL OVER, SECOND TIME FOR THERMAL SWITCH. NOW IN SHOP FOR MAIN SLIDE OUT TO REPLACE GEAR BOX ($700). MAGNET ON RIGHT FORWARD WHEEL WAS NEVER INSTALLED PROPERLY IT HAD NO RETAINING CLIPS AND WAS FLOATING IN THE DRUM ($275). KITCHEN SLIDE OUT WAS DRAGGING FLOOR AND I...ME.. HAD TO TRIM 1/2 INCH OFF BOTTOM OF CABINETS. FENDER SKIRTS BOTH BLEW OFF AND HAD TO BE REPLACED BY ME $120. THIS TRAILER IS LESS THAN 3 YEARS OLD AND HAS BEEN USED LESS THAN A DOZEN TIMES WITH SOME MAJOR REPAIR EVERY OUTING. I EXPECT SOME FORM OF COMPENSATION FOR SUCH SHODDY WORKMANSHIP AND FACTORY QUALITY CONTROL

NHTSA ID
11349838
Incident
Aug 10, 2020
Mileage
2,500 mi
Body & structureOther / unspecified
Filed Nov 28, 2018

VEHICLE WITH APPROX 4000 MILES SINCE NEW SUFFERED A BLOW OUT ON DRIVER SIDE FRONT TIRE WHILE IN MOTION, TRAVELING STRAIGHT AHEAD. THE INCIDENT OCCURRED ON A HEAVILY TRAVELED HIGHWAY DURING HEAVY HOLIDAY TRAFFIC. THIS ALMOST NEW TRAVEL TRAILER WAS DELIVERED WITH PROVIDER ST205 75R14 TIRES "MADE IN CHINA." THIS LOW MILEAGE TIRE FAILURE OCCURRED IN HEAVY, TRAFFIC AFTER DARK AND EXPOSED THE OCCUPANTS OF THE TOW VEHICLE AND OTHER VEHICLES TO EXTREME DANGER, POSSIBLE LOSS OF CONTROL. THE TOW VEHICLE OCCUPANTS WERE FORCED TO EXIT AND AWAIT ASSISTANCE AFTER DARK, LATE AT NIGHT IN A VERY DANGEROUS AREA. THESE TIRES CARRY A C LOAD RATING WHICH IS INADEQUATE FOR AN APPROXIMATELY 6,000 POUND TRAILER AND JAYCO SHOULD BE NOTIFIED OF THE RISK INCURRED WITH TRAILERS DELIVERED WITH THESE POOR QUALITY CHINESE MANUFACTURED TIRES!

NHTSA ID
11154547
Incident
Nov 25, 2018
Mileage
4,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

19-011

ELECTRICAL SYSTEM

Front docking light switch at front of trailer may stick and rubber boot may melt - Replace switch

16-040

ENGINE AND ENGINE COOLING

Sanicon motor circuit was wired in series with 20amp main slide out circuit breaker which causes the circuit breaker to trip - to delete the nusiance, removing from the 20amp and routing to 30amp circuit breaker, which is required for the Sanicon motor.

16-020Rtl

EQUIPMENT

LCI Jack-It bike rack replacement.

16-020

TRAILER HITCHES

LCI Bike Rack decals not proplery adhering to the product and an unacceptable deflection of a component which could possibly cause bikes to touch the front of the trailer or rear of the tow vehicle causing scrapes or scracthes.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Travel Trailer White Hawk by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023120—
2022120—
2021030—
2020640—
2019470—
2018410—
2017Viewing230—
2016520—
2015320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.