RoadVitals

2020 Jayco Travel Trailer White Hawk

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Feb 12, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2020 Jayco Travel Trailer White Hawk, most frequently naming the other / unspecified, suspension and body & structure categories. 4 safety recalls have been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified337.5%
  • Suspension337.5%
  • Body & structure225.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V425000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
87,649 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov
21V184000

EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP

Mar 17, 2021
18,636 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, and Jay Flight travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
The risk: A gas leak can increase the risk of a fire.
The remedy: Jayco will notify owners, and Dometic service centers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner notification letters were mailed on May 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901566.
Jayco, Inc.Manufacturer number 9901566View on NHTSA.gov
19V873000

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT

Dec 10, 2019
51 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk (144) travel trailers, model 24MBH. The rear emergency escape window can not fully open due to the placement of exterior ladder.
The risk: In the event of an emergency, occupants may not be able to exit through the escape window, increasing risk of injury.
The remedy: Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901503.
Jayco, Inc.Manufacturer number 9901503View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureSuspension
Filed Feb 12, 2026

The contact owns a 2020 Jayco Travel Trailer White Hawk. The contact stated that while hauling the trailer, the rear end started wobbling and became unstable. There was an abnormal creaking sound coming from the RV while reversing. The vehicle was taken to the local service center, and it was determined that the rear spring holder had separated from the frame causing the rear axle to wobble. The contact stated that the RV was previously rewelded because of the cracks in the front passenger’s side axle. The contact was informed that the failure was caused by improper welding during the manufacturing process. The contact stated that the failure had recently occurred on the front driver’s side axle. The RV was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID
11717623
Incident
Feb 12, 2026
Other / unspecified
Filed Mar 29, 2024

Heating up water on stove, glass bi-fold, shattered all over on the cool down. Stove burner was on for a very short time. This was the second time this happened. Unit is close to new and will not use glass structure again. Could get a serious injury.

NHTSA ID
11580092
Incident
Oct 12, 2023
Body & structureSuspension
Filed Sep 10, 2022

While driving down interstate rear axle hanger fell from frame of trailer allowing trailer to drop on rear taking weight from towed vehicle allowing it to become uncontrollable. was able to get stopped but was unable to move trailer from road do to axle alignment . a less experianced driver might have crashed causing death. this trailer frame design is not safe and needs looked into

NHTSA ID
11483768
Incident
Sep 7, 2022
Other / unspecified
Filed Jan 13, 2022

The contact owns a 2020 Jayco White Hawk Travel Trailer. The contact received notification of NHTSA Campaign Numbers: 21V425000 (Equipment) however, the part for the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID
11447399
Incident
Aug 20, 2021
Other / unspecified
Filed Jun 22, 2021

The contact owns a 2020 Jayco White Hawk. The contact received notification of NHTSA campaign number: 21V184000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID
11421802
Incident
Jun 22, 2021
Suspension
Filed Jun 8, 2021

The contact owns a 2020 Jayco Travel Trailer. The contact stated while driving approximately 60 mph, the vehicle started to fishtail and almost resulted in an accident. The vehicle was diagnosed with needing the leaf spring replaced. The RV was repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 500.

NHTSA ID
11420193
Incident
Nov 25, 2020
Mileage
500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

SRP 22-046

ELECTRICAL SYSTEM; EQUIPMENT

INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”

20-017 TSB

ELECTRICAL SYSTEM:WIRING

Disconnect switch may be wired incorrectly and prevent normal function of the disconnect switch. 2 part inspection / diagnostic required to confirm current wiring for possible rep

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

19-039

ELECTRICAL SYSTEM

LCI manufactured awning with incorrect motor that draws higher amperage. The removal of a 15 amp fuse and installation of a 12.5 amp auto reset breaker will ensure proper circuit protection for the incorrect motor.

19-032

SERVICE BRAKES, HYDRAULIC

Incorrect wiring of the travel trailer Emergency Brake - breakaway switch will prevent trailer brakes from engaging.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Travel Trailer White Hawk by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023120—
2022120—
2021030—
2020Viewing640—
2019470—
2018410—
2017230—
2016520—
2015320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.