RoadVitals

2021 Jayco Travel Trailer White Hawk

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Sep 2, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2021 Jayco Travel Trailer White Hawk. 3 safety recalls have been issued covering this model year; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V685000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Sep 2, 2021
29,825 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2018-2021 Jayco Eagle, Talon, 2020 Eagle HT, 2021 Jay Feather, Jay Flight Bungalow, Jay Flight Octane, North Point, Octane Super Lite, Pinnacle, White Hawk, 2021-2022 Jay Flights SLX, Jay Flight, and 2017-2021 Seismic recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator, and test the propane system for leaks, free of charge. Owner notification letters were mailed November 1, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov
21V449000

ELECTRICAL SYSTEM; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:SERVICE PANEL

Jun 15, 2021
43 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2021 White Hawk travel trailers. The metallic electrical boxes may not be grounded.
The risk: An ungrounded metallic electrical box can cause an electrical shock, increasing the risk of injury.
The remedy: Dealers will install a bare copper grounding conductor to the metallic electrical box, free of charge. Owner notification letters were mailed July 27, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901568.
Jayco, Inc.Manufacturer number 9901568View on NHTSA.gov
21V425000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
87,649 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB 22-060

EQUIPMENT

Black tank flush installed incorrectly. Instructions on how to inspect and properly install black tank flush.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

SRP 22-046

ELECTRICAL SYSTEM; EQUIPMENT

INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”

SRP 21-028

STRUCTURE

Standard Repair Procedure - Overhead Bunk Rail Support Securement.

TSB 21-019

EQUIPMENT:APPLIANCE:AIR CONDITIONER

The Air conditioner ducting may be blocked with foil tape which will not allow for proper airflow to the air conditioning vents in the ceiling. Remedy: Remove the foil tape at both duct openings to allow airflow to move through ducting.

SRP 20-027

ELECTRICAL SYSTEM

Jay Command Thermostat installed incorrectly which presents fault codes on Display Panel and/or the Phone App

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Travel Trailer White Hawk by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023120—
2022120—
2021Viewing030—
2020640—
2019470—
2018410—
2017230—
2016520—
2015320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.