RoadVitals

2018 Jayco Travel Trailer White Hawk

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Mar 29, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2018 Jayco Travel Trailer White Hawk, most frequently naming the suspension and body & structure categories. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension375.0%
  • Body & structure125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V425000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
87,649 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Mar 29, 2023

Tha front cap appears to be moving or the body is flexing too much. This is causing the sides to come out of the front trim moulding. If this happens going down the highway while in tow it could cause the side of the trailer to be torn off.

NHTSA ID
11514502
Incident
Sep 17, 2022
Suspension
Filed Jan 22, 2022

A weld failed on a spring hanger in the suspension to the frame on the passenger side rear axle. It dropped down and shifted the front axle which destroyed the front axle causing the wheel bearings to get hot and weld together. The trailer is currently at an RV Repair Shop being repaired. If we had not noticed this when we did, it could have caused a fire or accident on the highway. The RV Repair Shop which is repairing our problem had this same issue in their shop two weeks prior. The trailer has not been inspected by anyone other than the RV Repair Shop. There was no warning of this incident until the wheel started smoking.

NHTSA ID
11448463
Incident
Jan 17, 2022
Suspension
Filed Nov 25, 2019

2018 JAYCO WHITE HAWK TRAILER. CONSUMER WRITES IN REGARD TO SAFETY ISSUES CONCERNING BENT AXLES THAT CAUSES TIRES TO BLOWOUT. *AS THE CONSUMER STATED THE MANUFACTURER WAS WILLING TO REPLACE THE AXEL BUT, WITH THE SAME PARTS THAT FAILED PREVIOUSLY. THE CONSUMER STATED THE DEALER CHECKED OTHER VEHICLES OF THE SAME MAKE AND MODEL ON THE LOT AND THEY ALSO HAD BENT AXLES. *JS

NHTSA ID
11281156
Incident
Oct 18, 2019
Suspension
Filed Oct 17, 2019

TL* THE CONTACT OWNS A 2018 JAYCO WHITE HAWK. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED THAT THERE WAS SMOKE COMING FROM THE REAR PASSENGER SIDE OF THE CAMPER. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BRACKETS THAT ATTACH THE SPRING HANGERS TO THE FRAME FRACTURED FROM THE FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT OUT A MECHANIC. NEW BRACKETS THAT HOLD THE SPRING HANGERS WERE WELDED ONTO THE FRAME. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. *LN *DT PHOTOS ATTACHED *JB*JB*DT*JB

NHTSA ID
11269226
Incident
Jul 31, 2019
Mileage
10,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Travel Trailer White Hawk by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023120—
2022120—
2021030—
2020640—
2019470—
2018Viewing410—
2017230—
2016520—
2015320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.