RoadVitals

2016 Jayco Travel Trailer White Hawk

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Jun 30, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 27, 2016
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2016 Jayco Travel Trailer White Hawk, most frequently naming the suspension, other / unspecified and brakes categories. 2 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension562.5%
  • Other / unspecified225.0%
  • Brakes112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
16V560000

ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL

Jul 27, 2016
3,085 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
The risk: A loss of trailer brakes may lengthen the distance needed to stop the vehicle and cause a loss of vehicle control, increasing the risk of a crash.
The remedy: Jayco will notify owners, and dealers will remove the Sway Command system from the affected travel trailers, free of charge. The recall began on August 3, 2016. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901308.
Jayco, Inc.Manufacturer number 9901308View on NHTSA.gov
16V158000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Mar 17, 2016
10 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain model year 2016 White Hawk travel trailers, model 25BHS, manufactured on March 3, 2016. The affected trailers were incorrectly built on axles rated for 3000 lbs., when they should have been built with axles that have a capacity of 3500 lbs.
The risk: If the trailer is loaded to the capacity listed on the label, trailer handling may be affected, increasing the risk of a crash.
The remedy: All of the affected trailers have been quarantined at Jayco dealers prior to their sale and thus no owner notification letters will be sent. Dealers will install the correct axles, free of charge. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901291.
Jayco, Inc.Manufacturer number 9901291View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Jun 30, 2019

TRAVEL TRAILER HAS WIDE STANCE AXLES MANUFACTURED BY LIPPERT COMPONENTS INC. THE AXLES MEASURE 2 3/8" DIAMETER AND THE REAR AXLE BENT PERMANENTLY CAUSING EXCESSIVE WEAR TO THE INSIDE EDGE OF THE REAR TIRES AND LEADING TO POTENTIAL TIRE FAILURE. PRIOR WHITE HAWK MODEL YEARS INCLUDING 2012 HAD SAME PROBLEM WITH 2 3/8 INCH DIAMETER DEXTER AXLES THAT WERE UPGRADED TO 3 INCH TO RESOLVE THE PROBLEM.

NHTSA ID
11228483
Incident
May 25, 2019
Other / unspecifiedSuspension
Filed Jul 31, 2018

ON JULY 25,2018 LIPPERT REPLACED A BENT AXLE ON MY WHITE HAWK TT. I STARTED MY DRIVE TOWARDS HOME AND AFTER LESS THAN 8 HOURS OF DRIVING THE NEW AXLE BENT. THIS OCCURED ON INTERSTATE 70 AS I WAS GOING AROUND INDIANAPOLIS, IN. THE AXLES ON THIS TRAVEL TRAILER ARE EACH RATED AT 3.500 LBS AND THE GROSS WEIGHT IS 7,500 LBS. THE AXLE DIAMETER IS 2 3/8 INCHES. LIPPERT IS REPLACING THEM AGAIN BUT THIS TIME WITH 3" DIAMETER TUBES. THE WEIGHT CAPACITY WILL STILL BE 3500 LBS. LIPPERT ASKED ME TO DRIVE FROM INDIANAPOLIS WHERE THEY BENT TO GOSHEN IN SO THEY COULD REPAIR THEM AT THEIR SERVICE CENTER. ON THE WAY HERE THE BACK RIGHT TIRE DEVELOPED EXPOSED STEEL TREAD AND THE HANGER WAS BENT. I DROVE IN A HEAVY RAIN STORM FOR 2 OF THE 3 HOURS. I'M GLAD THE TIRE DID NOT RUPTURE ALONG THE WAY. THIS IS THE 4TH AXLE TO BEND ON MY TT SINCE APRIL 25, 2018. MY CERTIFIED WEIGHT ON THE 2 AXLES IS 6000 LBS AND AT THE HITCH END THE WEIGHT IS 1160 LBS. I AM UNDER WEIGHT. THIS IS MY SECOND REPORT INVOLVING AXLES ON THE JAYCO WHITE HAWK 2016. JAYCO HAS BEEN NO HELP. THEY BLAME EVERYTHING ON LIPPERT.

NHTSA ID
11114994
Incident
Jul 26, 2018
BrakesOther / unspecifiedSuspension
Filed Jul 19, 2018

THE AXLES ON MY CAMPER HAVE BEEN REPLACED 4 TIMES. EACH TIME WITH THE SAME AXLE. WITH NO OTHER MODIFICATIONS. THE FIRST TIME ONLY THE REAR AXLE BENT BUT I WAS ABLE TO DRIVE BACK TO THE DEALER IN CT. THE SECOND TIME BOTH AXLES BENT AND IN THE FROM RIGHT WHEEL THE BREAKS, BEARINGS, BUSHING, HUB AND SPINDLE WERE ALL DESTROYED. THE WHEEL ALMOST FELL OFF. LIPPERT REPLACED ALL PARTS AND WHEN I RETURNED TO NY MY DEALER INSPECTED THE AXLES AND REPLACED THE SPRINGS, SHACKLES, AND A BUSHING IN JUNE 2018. ON JULY 4, 2018 THE REAR AXLE BENT AGAIN. I'VE NOW BEEN STRANDED WAITING FOR REPLACEMENT AXLES A TOTAL OF 33 DAYS.ALL EVENTS OCCURRED WHILE MOVING ON HIGHWAYS. SIMPLY REPLACING THE AXLES IS NOT WORKING. ADDITIONAL UPGRADES NEED TO BE MADE. JAYCO CASE # G14B0419 LIPER CASE # 1771682 PETE'S RV IN CT CONTACT INFO SARA HAYDEN [email protected] PHONE 855.313.0039

NHTSA ID
11112473
Incident
Jul 4, 2018
Suspension
Filed Jul 15, 2018

QUESTIONS CONCERNING AXLE WEIGHT RATINGS UNDER RV TRAVEL TRAILERS. PURCHASED NEW 2016 JAYCO, WHITE HAWK, 28DSBH TRAVEL TRAILER WEIGHING 6392 LBS. UNLOADED, WITH TANDEM 3500 LB. AXLES. MAXIMUM LOADED WEIGHT OF TRAILER 7500 LBS. ACCORDING TO STICKER ON THE UNIT. THIS IS 500 LBS. OVER THE 7000 LBS. AXLE WEIGHT RATING. TRAILER HAS HAD (2) BENT REAR AXLES, BENT SPRING HANGERS AND BROKEN SPRING HANGER WELDS. SELLING DEALER REPLACED REAR AXLE DEC.2017 WITH SAME 3500 LB. AXLE. AS OF JUNE 2018 WITH 220 MILES PUT ON TRAILER SINCE AXLE WAS REPLACED, NOW REAR AXLE BENT & SPRING HANGER WELDS BROKE AGAIN. DEALER SAYS MANUFACTURE (JAYCO) INSTALLED INCORRECT AXLES. JAYCO SAYS THE CORRECT AXLES WEIGHT RATING HAVE BEEN INSTALLED UNDER TRAILER. AS OF JULY 16, 2018 RV STILL @ DEALER WAITING REPAIRS. HAS THERE BEEN ANY INVESTIGATIONS INTO THIS OR OTHER CONSUMER COMPLAINTS ABOUT THE SAME? I HAVE SEEN SEVERAL RECALLS INVOLVING THE SAME IN OTHER JAYCO MODEL YEARS. I PRESENTLY FEEL UNSAFE TO TOW TRAILER, FEARING OUR SAFETY OR THE SAFETY OF OTHERS ON ROADS.

NHTSA ID
11111435
Incident
May 31, 2018
Mileage
220 mi
Suspension
Filed Aug 2, 2017

TL* THE CONTACT OWNS A 2016 JAYCO WHITE HAWK. THE CONTACT STATED THAT, HE NOTICED THAT THE REAR TIRES WERE MAKING AN ABNORMAL NOISE. THE CONTACT STATED THAT HE INSPECTED UNDERNEATH THE VEHICLE WHEN HE NOTICED THAT BOTH AXEL'S WERE RATED AT 3LBS EACH. THE CONTACT THEN REFERENCED NHTSA CAMPAIGN NUMBER: 16V158000 (SUSPENSION). THE VEHICLE WAS TAKEN TO POULSBO RV, LOCATED AT 12218 WA-99, EVERETT, WA 98204, PHONE NUMBER: (800) 556-3878 WHERE IT WAS DIAGNOSED THAT BOTH AXEL'S WERE THE INCORRECT SIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT STATED THAT THE MANUFACTURER ALONG WITH THE DEALER WAS IN THE PROCESS OF REPAIRING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

NHTSA ID
11012422
Incident
Jul 19, 2017
Mileage
5,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Travel Trailer White Hawk by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023120—
2022120—
2021030—
2020640—
2019470—
2018410—
2017230—
2016Viewing520—
2015320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.