2014 Jeep Cherokee Owner Complaints

The PTU is bad and I’ve replaced it twice with no successful fix

NHTSA ID

11755036

Incident

Aug 5, 2026

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter became stuck in neutral. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not included in the recall. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

NHTSA ID

11753698

Incident

Jul 29, 2026

Mileage

160,000 mi

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormally loud roaring sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact was informed that the failure was a known failure with similar vehicles. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 80,000.

NHTSA ID

11751909

Incident

Jun 22, 2026

Mileage

80,000 mi

Parking brake engages while driving down the road pulled control module out and has water corrosion looked up causes and seen there was a recall/lawsuit in need of recall

NHTSA ID

11746203

Incident

Jun 20, 2026

I have a 2014 Jeep Cherokee that i have had since 2019. Since I have owned it, there have been several transmission recalls. I am currently dealing with a new transmission issue, where it is jerky and fails to go when pressing the gas after being at a stop. I am also dealing with the second oil filter housing leaking. Apparently this is a known issue, due to a plastic housing that cracks and warps easily. This causes significant oil and coolant leaks. This can potentially cause engine failure as well as the possibility of oil causing a fire due to hot oil on the exhaust. I previously paid over $1000 to have this repaired a few years ago and its now doing the same thing! This is highly frustrating. I will not be able to drive my car until this is fixed to the safety hazard of driving with such a bad oil leak.

NHTSA ID

11745945

Incident

Jun 1, 2026

My PTU in my 2014 Jeep Cherokee is failing. The car has been jerking when accelerating. Sometimes very slow when I first accelerate then jerks heavily and takes off at a high rate of speed. I also noticed weird grinding and unusual sounds. The sound starts randomly when accelerating or when traveling and I let off the accelerator. The sound is more of a howling then grinds and quickly goes away. I replaced all the wheel bearings on the vehicle and it still existed. I then took the car to a Jeep dealer where one of the techs had test drove it and confirmed that the PTU has failed.

NHTSA ID

11745328

Incident

Apr 15, 2026

On 05/30/2026 approximately 12:15. My Jeep radio screen prompted "service needed, no phone connected" and a few other words I did not have an opportunity to memorize. The check engine light came on and he oil light appeared. This all happened within a minute. It was very quick and scared both of us. As my mother was driving, she smelled heat, then the radio quit working, the air conditioning shut off and heat turned on without assistance, my mother attempted to open the electronic windows without success, the power steering stopped worked and locked up, then the entire vehicle shut off. She struggled to maintain control of the vehicle in order to guide us to a safe place off the side of the road. We were in imamate danger due to NOT having any control of the vehicle. The hood, driver and passenger doors, front and back were able to be accessed, however we could not open the hatch. And the interior lights would not remain shut off until the battery ceased to have amps. No the vehicle was not inspected by the manufacturer, police or insurance representatives. We were on a major highway. She had NO CONTROL of the vehicle. I bought this vehicle used from Blue Knob and have never received any recall notices however I researched and found 13 recalls I have never been informed of. This is unsettling and a dangerous form of noncommunication.

NHTSA ID

11743446

Incident

May 30, 2026

It began with front end grinding sounds. I took the vehicle to multiple mechanic shops and all the shops agree that the Power Transfer Unit is leaking and metal shaving are visibly coming out of the seal. This is supposed to be a sealed unit that doesn’t require service. There are already two separate recalls for this exact issue 2017 - 2019 and 2019 - 2023. Apparently, this could disengage from the transmission or worse, lock my transmission up and possibly cause an accident. Flashing the CM did not solve anything. My car has been at the mechanic shop for a little over a month with a new unit already ordered. I have been paying close attention to this and relevant recalls.

NHTSA ID

11743145

Incident

Mar 28, 2026

Vehicle: 2014 Jeep Cherokee VIN: [XXX] Component: Power Train – Transfer Case (PTU) Safety Issue: Loss of motive power / PTU failure Complaint: My 2014 Jeep Cherokee is experiencing the same failure mode described in FCA PTU recalls W47 (20V343) and W48 (20E037). The PTU output shaft bearing is failing under load. The grinding noise disappears when the driveshaft is removed and returns immediately when the driveshaft is reinstalled, confirming a load dependent PTU failure. This defect can cause sudden loss of motive power and inability to hold Park, which matches the safety description in the recall documentation. My vehicle falls within the recall build date ranges, yet the manufacturer refuses to cover the repair. This is a safety related defect that should be included in the population recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11742687

Incident

Jun 1, 2024

This vehicle stalls while on the road and it also stops driving, and the vehicle remains stationary. It's random and I never know when it will happen. There was a recall issued for this very problem in 2019. When I type in Mt Vin # it says no recalls on this vehicle. I feel this vehicle meets the same safety issues as the recall. I've contacted Chrysler with no progress.

NHTSA ID

11742247

Incident

Jun 2, 2026

I had a recall completed in March 2023 for transmission issues. Since January 2026, my vehicle has been in a repair for a part that is backorder. The part is Transfer Case Control Module (TCCM). The part number is 68540646AA for a 2014 Jeep Cherokee Latitude V6 3.2 4x4. I feel that this is unfair and it has caused me and my family undue hardship. After I obtain this part, then other parts such as O2 sensor and the thermostat has to be replaced as well. I feel that Stellanis should cover the cost of all of the repairs.

NHTSA ID

11738364

Incident

Jan 9, 2026

My Cherokee started showing a light on the dash that said 4WD SYSTEM TEMPORARILY UNAVAILABLE....I took it to the jeep dealer they fixed other things and then after I paid it was still showing that same warning light. So I'm just wondering if it's covered in the recall?

NHTSA ID

11737895

Incident

Mar 5, 2026

Failed PTU is signaling AWD service light. Jeep Cherokee Trailhawk 2014 Later Trims have recalled failure Jeep won't go over 25mph without shaking. Sounds are grinding. Very dangerous to drive

NHTSA ID

11735043

Incident

Jan 5, 2026

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 45 MPH, the message “Turn off Air Conditioner - Engine Overheating” was displayed. The vehicle was towed to an independent mechanic, where it was determined that the water pump and wiring needed to be replaced. The vehicle was repaired, but the failure persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.

NHTSA ID

11733529

Incident

Apr 16, 2026

Mileage

114,000 mi

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 15 MPH, the transmission seized, and the vehicle was jumping while accelerating and going around a curve. After the failure, the vehicle started operating as intended. There were no warning lights illuminated. The local dealer was contacted and informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 123,840.

NHTSA ID

11732757

Incident

Apr 21, 2023

Mileage

123,840 mi

My 2014 Jeep Cherokee Trailhawk (Active Drive II / Sales Code DK4) has a confirmed DTC C14A7-97, indicating the PTU Motor is obstructed or blocked. This has resulted in a "Service 4WD" warning and a complete loss of all-wheel-drive capability. My vehicle was manufactured in November 2013, and I am being denied the XJ1 Extended Warranty (15 years/unlimited miles) because my VIN does not appear in the dealer's system, despite the vehicle being a 2014 model year with the exact failure code the XJ1 program was designed to address. This failure can lead to a sudden loss of drive power while in motion and a loss of the "Park" function, creating a significant rollaway risk. These are the same safety hazards identified in NHTSA Recall 20V-343 (W47). I am requesting that NHTSA investigate why 2014 model year vehicles with 2013 build dates are excluded from the XJ1 warranty extension for this known safety defect.

NHTSA ID

11732278

Incident

Apr 5, 2026

Transmission control sensor

NHTSA ID

11730519

Incident

Apr 10, 2026

The contact owns a 2014 Jeep Cherokee. The contact stated that water was leaking into the vehicle from the sunroof, causing the parking brake to become inoperable. The “Service Parking Brake” warning light was illuminated. The contact stated that the parking brake failed to function properly and failed to disengage as needed. The vehicle was taken to an independent mechanic, where it was determined that the parking brake actuator had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

NHTSA ID

11728495

Incident

Apr 1, 2026

Mileage

66,000 mi

While driving less than one mile from my residence, my 2014 Jeep Cherokee suddenly displayed a warning related to shifting, followed immediately by a complete loss of engine power. The vehicle shut off without warning while in motion. At the time of the incident, the dashboard displayed the messages: “Shift to desired gear” and intermittently “Service Shifter.” I was able to safely maneuver the vehicle to the side of the road; however, this incident has now occurred multiple times, consistently in the same general location and under normal driving conditions. The sudden loss of power creates a serious safety hazard, particularly given the lack of warning and potential for this to occur in higher-speed traffic conditions. This issue appears consistent with known problems involving the transmission wiring harness and shifting system in this vehicle model. Immediate investigation and corrective action are warranted to prevent potential accidents or injuries.

NHTSA ID

11727933

Incident

Mar 26, 2026

While traveling at Highway speed approximately 70 miles an hour vehicles transmission suddenly failed without warning, aesthetically freezing the transmission on the highway I could not step on the gas and the vehicle would not move. This was not a minor inconvenience or a routine mechanical issue this was based on research and many reported transmission tests of this model year transmission and Chrysler knew about it in 2013 even as engineers were trying to fix the problem and they still released the vehicle design flaw in 2014, particularly the transmissions internal clutch systems. This should’ve been recalled by the US government.

NHTSA ID

11725374

Incident

Feb 5, 2026

I got in a car crash the airbag deployed a was

NHTSA ID

11724837

Incident

Mar 17, 2026

Mileage

100,424 mi

PTU Failure on 2015 Jeep Cherokee

NHTSA ID

11723956

Incident

Mar 12, 2026

No, vehicle just died on highway

NHTSA ID

11723434

Incident

Feb 5, 2026

i have a 2014 jeep cherokee trailhawk. the service 4wheel drive light keeps popping u. a recall needs to be put on this year, make and model. its a known issue that jeep has not addressed at all

NHTSA ID

11723169

Incident

Feb 28, 2026

I have a safety recall 49A on my 2014 Jeep Cherokee I took it in for the recall on 03/03/2026, my trunk was working perfectly fine before I had to recall done on it and now my trunk doesn’t work at all

NHTSA ID

11722841

Incident

Mar 3, 2026