Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 1999 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 113 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 113, in the owner's own words
AT APPROXIMATELY 137,000 MILES, THE DRIVER'S SEAT FRAME SNAPPED AT TWO POINTS, CAUSING THE SEAT TO ROCK FROM SIDE TO SIDE WHEN ENTERING/EXITING AND WHEN MAKING SHARP TURNS. SINCE IT IS NOT ATTACHED TO THE FRAME AT THAT POINT, IT WILL NOT PASS INSPECTION. I WAS IN MOTION ON A BUSY CITY STREET ON THE WAY TO SCHOOL WHEN THE SEAT GAVE WAY AND STARTED MOVING.
TL* THE CONTACT OWNS A 1999 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED A BURNING ODOR IN THE VEHICLE WITHOUT WARNING. IN ADDITION, THE INTERIOR LIGHTING, HAZARD LIGHTS, AND TURN SIGNALS WOULD TURN ON AND OFF INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
THE DRIVER'S SIDE ELECTRIC SEAT BRACKET HAS BROKEN IN TWO PLACES MAKING THE SEAT WOBBLE. ALSO, THE PASSENGER SIDE BRAKE CALIPER HAS AN ABS PROBLEM
TL* THE CONTACT OWNS A 1999 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO STOP THE VEHICLE AT 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL WITH EXCESSIVE FORCE. AS A RESULT, THE SEAT DETACHED AND THE CONTACT WAS PINNED BETWEEN THE STEERING COLUMN AND SEAT. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 205,000. THE VIN WAS NOT PROVIDED.
I HAVE ABOUT 192,000 MILES ...OWNED THE CAR SINCE 2001..ABOUT 1 YEAR AGO I NOTICED THE FRONT SEAT WAS BEGINNING TO WIGGLE...IN TIME UNTIL 10/14/15 WHEN I TOOK IT TO THE CHRYSLER DEATERSHIP (FRANICH) IN WATSONVILLE, CA. 95076 WHERE I WAS ADVISED I HAD A BROKEN FRAME ON THE DRIVER'S SIDE FRONT SEAT. THEIR ONLY SOLUTION WAS TO TRY AND SELL ME A WHOLE NEW SEAT ASSEMBLY...AT THE COST OF $750 WHICH WOULD HAVE REPRESENTED ABOUT 20% OF THE PRESENT VALUE (MY CAR IS IN SUPER CONDITION)...I ASKED IF THERE WAS ANOTHER PLACE I COULD GO....THE SERVICEMAN PUT ME ON HOLD AS HE SPOKE TO THE MANAGER..CAME BACK ON AND .SAID NO...AND ACTUALLY SENT ME ON MY WAY IN THAT UNSAFE CONDITION...NEVER ONCE DID THEY TELL ME THAT THERE HAVE BEEN SIMIIAR COMPLAINTS WITH THE SAME PROBLEM AND THAT CHRYSLER WAS REFUSING THE NHTSA SUGGESTION FOR RECALLS FOR THIS UNSAFE CONDITION...HAD THEY AT LEAST TOLD ME...I WOULD HAVE BEGUN SEARCHING THE WEB FOR SOLUTIONS....LUCKILY, I HAD A RELATIVE FIX AND WELD THE PROBLEM FOR ME....HOWEVER, I DO NOT WANT ANY ONE ELSE TO SUFFER WITH THIS PROBLEM....AS A LOYAL JEEP OWNER I AM ASHAMED OF CHRYSLER TO NOT PROVIDE A FIX FOR US ALL....I PAID THE COST TO FIX...AND THEIR REPUTATION SHOULD BE SULLIED BY THEIR REFUSAL TO RECALL OR AT THE VERY LEAST HAVE A FIX IN PLACE ....I LOVE MY JEEP...I AM 73 YEARS OLD...COULD I HAVE DIED DUE TO THIS SAFETY ISSUE IF HIT BY ANOTHER AUTO ...HAS ANYONE ELSE SUFFERED?
THE DRIVER SEAT CAME OFF TRACK OR BROKE I'VE FIXED IT A FEW TIMES BUT I THINK ITS A SAFETY ISSUE IF I GET INTO A WREAK I'M NOT PROTECTED MY SEAT IS ALMOST IN THE BACK SEAT ALREADY LAYING ON THE CAR SEAT OF MY KID, IT MOVES WHEN I TURN OR BREAK, SO IF I GET HIT I'M GOING TO BE THROWN OUT OF MY SEAT AND OR CAR I'VE ALREADY GOT TO TAKE IT TO GET HE GAS TANK ISSUE FIXED, THE TAIL LIGHTS NOT WORKING RIGHT I'VE GOTTEN A FEW TICKETS FOR THAT NOW THIS I KNOW I'M NOT THE ONLY ONE WITH THIS ISSUE SO I THINK SOMETHING SHOULD BE DONE.
I'M CONTINUING HAVING TO REPLACE THE LOCK ACTUATOR ON THE DRIVER'S DOOR & ALSO EACH DOOR LOCKS ON THE REMAINING DOORS. THIS HAS BEEN COSTLY & TIME CONSUMING AND NEEDLES TO SAY WITHOUT A VEHICLE. SOME OF MY FRIENDS HAVE THE SAME CONCERNS REGARDING THE LOCKS. HOPEFULLY I CAN GET YA'LL TO ASSIST WITH GETTING A RECALL FOR THESE LOCKS. ANY ASSISTANCE IS APPRECIATIVE. *TR
I WAS DRIVING ALONG, AND MADE A LEFT TURN WHEN I HEARD A LOUD POP AND FELT MY DRIVER'S SEAT BECOME LOOSE. IT WOBBLES AROUND AND FEELS AS THOUGH IT WOULD GO FLYING AWAY IF I WERE TO BE STRUCK BY ANOTHER VEHICLE AT ANY TIME. IT MAKES THE CAR VERY HARD TO DRIVE AND FEELS VERY UNSAFE. I TOOK IT TO THE DEALERSHIP AS SOON AS I COULD GET IT THERE AND WAS TOLD THE PART TO FIX IT HAD BEEN DISCONTINUED. I WAS ADVISED TO GO AND TRY TO FIND A SEAT AT A PULL APART PLACE AND TAKE IT ALL TO AN UPHOLSTERER TO BE FIXED. I EXPLAINED THAT THE INTERNET WARNED AGAINST DOING THAT AS THE USED PART IS LIKELY TO BREAK AND THAT A FIX WAS AVAILABLE AT JEEP SEAT BRACKET DOT COM. I ASKED THE DEALERSHIP TO ORDER AND INSTALL THIS PART, AS I KNEW THAT CHRYSLER KNEW ABOUT THE PROBLEM AND HAD BEEN ASKED BY NHTSA FOR A RECALL AND HAS TO DATE REFUSED TO DO SO. I WAS ASKED TO LEAVE THE DEALERSHIP. *TR
DRIVING HOME FOLLOWING AND AS I WAS SLOWING FOR A CURVE IN A RESIDENTIAL AREA NEAR HOME THE SEAT GAVE WAY. I CHECKED AS BEST I COULD AND NOTICED SOME RUST AREAS ON THE CARPET, BOLTS, HOLDING THE SEAT FRAME & THE FRAME ITSELF (THERE WAS NO INTERIOR WATER LEAKS IN THE VEHICLE). THE SEAT HAS CONTINUED TO GIVE & BREAK. I CHECKED TO SEE IF A RECALL HAD BEEN MADE OR A SAFETY BULLETIN BEEN ISSUED AND FOUND IT HAD NOT, BUT THE NUMBER OF PEOPLE THAT HAD MADE INQUIRIES AND COMPLAINTS, MANY WITH MUCH SADDER CONSEQUENCES WHILE DRIVING AT SPEED ON INTERSTATES AND SUPERHIGHWAYS, WAS SIZABLE AND QUITE HONESTLY FRIGHTENING. AS I READ THESE AND SAW THAT AFTER THESE OTHER PERSONS SUFFERING THIS SAME OBVIOUSLY MANUFACTURING DEFECT HAD GONE TO THEIR DEALERSHIPS WITH THE DEALERS OFFERING TO REPAIR IT AT THE VEHICLE OWNERS EXPENSE ($700-$1200) AND FOR A TECHNICIAN TO CHECK THE SEAT AND BRACKET COULD COST A MINIMUM OF $60-$90/HR. I PERSONALLY DO NOT HAVE THAT KIND OF MONEY READILY AVAILABLE ESPECIALLY TO PAY FOR A MANUFACTURER'S ERROR THAT THEY HAVE BEEN AWARE OF FOR MORE THAN A DECADE! MY SOLUTION HAS BEEN TO LIMIT MY DRIVING TO GOING BACK AND FORTH TO WORK M-F (RUNNING BASIC ERRANDS DURING THESE DRIVES) WITH MY STAYING HOME ON WEEKENDS, AND ONLY MAKING TRIPS TO VISIT FAMILY THAT LIVE WITHIN 45 MILES EVERY TWO TO THREE MONTHS. LAST YEAR, I DROVE THIS, MY ONLY VEHICLE AT MY HOME, AROUND 3,300 MILES. THE QUALITY OF MY LIFE, I FEEL, HAS SUFFERED AS I HAVE BECOME RESTRICTED IN THE ABILITY TO SAFELY TRAVEL! I FEEL IT A TRAVESTY THAT THE CHRYSLER MOTOR COMPANY HAS KNOWN ABOUT AND HAS FAILED TO CARE ENOUGH ABOUT THE SAFETY OF THEIR VEHICLES TO DO THE RIGHT AND PROPER THING, RECALL AND REPLACE THESE MATERIALS. I GUESS IF IT DOESN'T EXPLODE IT DOESN'T MATTER! PLEASE DON'T GET ME WRONG, I DO LOVE MY JEEP, BUT NOT CORPORATE NEGLIGENCE! *TR
TL* THE CONTACT OWNS 1999 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE GETTING IN AND OUT OF THE VEHICLE, THE DRIVER'S SEAT BECAME LOOSE WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 170,000.
PASSENGER SIDE FRONT DOOR WOULD NOT UNLOCK. ALL DOORS AUTOMATICALLY LOCK WHEN VEHICLE SPEED INCREASES ABOVE APPROXIMATELY 15 MPH. VEHICLE WAS PARKED AND PASSENGER WAS NOT ABLE TO OPEN DOOR USING DOOR HANDLE. AFTER SEVERAL MINUTES WE WERE ABLE TO GET THE DOOR TO UNLOCK AND PASSENGER WAS ABLE TO EGRESS THE VEHICLE. THIS COULD POSE A SERIOUS THREAT TO OCCUPANTS THAT COULD LEAD TO SERIOUS INJURY OR DEATH BY DELAYING OR PREVENTING THEIR EXITING FROM THE VEHICLE IN AN EMERGENCY OR AFTER AN ACCIDENT. THIS LOCKING SYSTEM FAILURE ALSO DISABLES THE EXTERNAL DOOR OPERATING MECHANISM MAKING IT IMPOSSIBLE FOR SOMEONE OUTSIDE THE VEHICLE TO OPEN THE AFFECTED DOOR THEREBY MAKING IT MORE DIFFICULT FOR THEM TO ASSIST THOSE INSIDE THE VEHICLE. THIS MAKE, MODEL AND YEAR VEHICLE HAS A RECALL THAT ADDRESSES LOSS OF FUEL TANK INTEGRITY FOLLOWING A REAR END COLLISION. IF THE LOSS OF FUEL TANK INTEGRITY RESULTED IN A FIRE THE FAILURE OF THE DOOR LOCK SYSTEM TO PREVENT OCCUPANTS EXITING THE VEHICLE COULD RESULT IN SERIOUS INJURY OR DEATH. *TR
WE HAVE OWNED OUR 1999 GRAND CHEROKEE SINCE 1999 - ITS BEEN A GREAT CAR BUT EVERY SINGLE ISSUE LISTED ON THIS WEBSITE HAS BEFALLEN US. CURRENTLY @ 149K MILES WE HAVE NO HEAT ON THE DRIVER SIDE DUE TO BLEND DOOR ASSEMBLY, THE AIRBAG LIGHT GOES OFF ALL THE TIME AND THERE IS NO HEAT IN THE DRIVERS SIDE SEAT. I AM SHOCKED THAT SO MANY PEOPLE HAVE THE EXACT SAME ISSUES AND THAT TO ME SAYS THERE IS TRULY SOMETHING WRONG. WE ALSO TOOK PART IN A CLASS ACTION SUIT THAT COVERED SOME OF THE EXPENSES WE HAD IN CONTINUALLY REPLACING THE BRAKES - ESPECIALLY THE ROTORS WHICH WARP WITH OUT NOTICE AND CAN DO THAT IF YOU JUST STEP ON THE BRAKES TO HARD! EVEN IF YOU HAVE JUST HAD THEM REPLACED. CHEAP PARTS? I AM A DIE HARD JEEP OWNER BUT AFTER READING ALL OF THESE POSTINGS I AM WONDERING IF MY ALLIANCE SHOULD BE ELSEWHERE? *TR
TL* THE CONTACT OWNS A 1999 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BRACKET FRACTURED, WHICH CAUSED THE SEAT TO WOBBLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.
THE DRIVER SIDE FRONT SEAT TRACK ON THIS VEHICLE HAVE FAILED 5 TIMES SINCE 2004. THE FIRST TRACK WAS REPAIRED TWICE. FINALLY IN 2008 I PURCHASED A BRAND NEW TRACK FOR OVER $500 AT PARK JEEP IN BURNSVILLE, MN. THAT ONE LASTED 3 YEARS AND FAILED AND IT WAS REPAIRED ONCE. 6 MONTHS AGO IT FINAL FAILED AGAIN AND MY DRIVER SEAT BECAME A ROCKING CHAIR FOR THE 5TH TIME. I REPLACED THAT ONE WITH A USED ONE I FOUND AND AM JUST WAITING FOR THAT ONE TO COME APART. *TR
DOOR LOCKS NOT WORKING, INITIAL REAR PASSENGER LOCK MAKING A BUZZING NOISE FOLLOWED BY NOT OPENING. NOW THE FRONT PASSENGER DOOR IS BUZZING AND OPENING INTERMITTENTLY. *TR
WHILE DRIVING, THE DRIVERS SEAT HAD SOMETHING BREAK UNDERNEATH IT CAUSING THE SEAT TO BECOME MORE OF A ROCKING CHAIR, WOBBLING BACK AND FORTH AND TO THE SIDE. MY 19 YEAR OLD SON WAS DRIVING AT THE TIME, AND THANK GOODNESS HE WAS PREPARING TO STOP AT A STOP SIGN AND HE ALMOST WAS THROWN BACKWARDS. NOW THIS VEHICLE IS UNDRIVEABLE. HAVE CALLED AROUND TO JEEP DEALERS AND FOUND OUT THAT IT IS THE POWER SEAT ADJUSTER WHICH NEEDS REPLACING. MOPAR HAS DISCONTINUED THIS PART AND IT IS NOT AVAILABLE. I HAVE SEEN ON OTHER COMPLAINTS THE SAME THING HAS HAPPENED TO MANY OTHERS. WE NEED SOME KIND OF SATISFACTION ON THIS OBVIOUSLY UNSAFE PART. *JS
THE DRIVERS SEAT FRAME HAS BROKEN FROM REGULAR USE. APPARENTLY THE STEEL USED IS NOT THE CORRECT STRENGTH FOR THE NORMAL USE OF THE SEAT. REPAIRS WILL FURTHER WEAKEN THE STRUCTURAL INTEGRITY OF THE SEAT. MANUFACTURER CLAIMS IT IS NOT COVERED UNDER WARRANTED. *TR
DRIVERS SEAT IS BROKE, CANT FIND A REPLACEMENT, SALVAGE YARD SAID THIS IS A COMMON PROBLEM FOR JEEPS. *KB
ON A RECENT DAY-LONG TRIP, THE ELECTRIC SEAT HEATER ON DRIVER'S SIDE OVERHEATED, CAUSING A 4" DIAMETER BADLY BLISTERED BURN ON THE BACK OF MY LEG. A RECALL FOR THIS DEFECT WAS ISSUED ON 4/7/2009 FOR 2001-2004 MODELS (NHTSA CAMPAIGN NUMBER: 09V117000 ), BUT I WAS NOT ABLE TO FIND ONE FOR THE 1999 GRAND CHEROKEE LIMITED. THE LOCAL DEALER (LITHIA IN GRANTS PASS, OR) REQUESTED I SUBMIT THIS SO HE CAN MAKE THE PROPER REPAIRS FREE OF CHARGE AS SPECIFIED FOR THE 2001-2004 MODELS. *TR
WHILE PARKED, I LEANED BACK IN MY SEAT AND THE PLATE THAT CONNECTS TO THE FLOOR BROKE. IF I WERE IN AN ACCIDENT AND THE SAME HAD HAPPENED, A LOT OF GOOD A SEAT BELT WOULD HAVE DONE. *TT
TL* THE CONTACT OWNS A 1999 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT PARTIALLY DETACHED FROM THE FRAME, WHICH CAUSED A ROCKING MOTION WHEN DRIVING. THE VEHICLE WAS TAKEN AN INDEPENDENT MECHANIC WHERE THE SEAT BRACKET WAS WELDED TO THE FRAME. FOUR MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 140,000.
NO EVENT TRIGGERED MY SEAT FAILURE, THE SEAT TRACK (FRAME) BROKE AND THE SEAT IS BEHAVING LIKE A ROCKING CHAIR. IT HURTS MY BACK TO DRIVE AND IS VERY UNSAFE. THIS IS MY DRIVER'S FRONT SEAT THAT IS BROKEN. I DID NOTHING TO CAUSE IT TO BREAK. I CANNOT FIND ANOTHER SEAT ANYWHERE WITHOUT HAVING TO ORDER A NEW ONE THROUGH THE DEALER, WHICH I'VE BEEN QUOTED UP TO $1,500. THIS IS OUTRAGEOUS, A SEAT BREAKING IN NORMAL DRIVING CONDITIONS AT 70,000 MILES, AND I'M THE ORIGINAL OWNER AND DRIVE NORMALLY, AND HAVE HAD NO ACCIDENTS IMPACTING MY SEAT THAT BROKE ABRUPTLY. IT'S A POWER SEAT, LAREDO MODEL, CODE FLL5. THIS IS A SERIOUSLY DEFECTIVE AND UNSAFE PRODUCT, AND I WILL NEVER BUY ANOTHER JEEP AGAIN. *TR
I OWN A 1999 JEEP GRAND CHEROKEE I HAVE HAD THE DRIVER SEAT WELDED 3 TO 4 TIMES SINCE 2005. NOW THE SEAT AND BRACKETS ARE SO BAD DRIVERS SEAT SNAPPED NEAR THE TOP AND REAR THE BRACKET. I THANK THE POWERS THAT I WASN'T DRIVING IN TRAFFIC WHEN IT HAPPENED..... I THINK JEEP AND THE CHRYSLER CORP SHOULD REPLACE MY AND ALL OF THESE BRACKETS IN ALL JEEPS BEFORE SOMEONE DIES AS A RESULT OF THE INCIDENT. *TR
THE FRONT LEFT AND REAR RIGHT BRACKETS ON THE DRIVERS SIDE SEAT HAVE SHEAR COMPLETELY IN HALF.
DRIVER SIDE SEAT FRAME SNAPPED IN FRONT RIGHT CORNERS. THIS IS A 1999 JEEP GRAND CHEROKEE. I HAVE NOT BEEN ABLE TO FIND A REPLACEMENT FRAME.IT IS A SAFETY ISSUE TO HAVE THE SEA SNAPPED UNDER NORMAL USE... I HAVE READ THERE ARE MULTIPLE COMPLAINTS OF THIS REGARD... PLEASE LET ME KNOW IF EVER THERE IS A RECALL. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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