Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2004 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 118 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 118, in the owner's own words
FRONT SEAT FRAME BROKEN.. CAUSING SEAT TO MOVE FROM TRACK MOUNTING THAT IS BOLTED TO FLOOR CAUSING DRIVER TO BE ABLE TO LOSE CONTROL OF VEHICLE AND IN CAUSE OF ACCIDENT CAUSING SERIOUS INJURY AND OR DEATH.
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AND WINDOW FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DOOR AJAR MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68161969. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 135,000.
THE DRIVER SEAT WOBBLES AND SHIFTS WITHIN THE SEAT ITSELF NOT THE BOLTS THAT HOLD THE SEAT BRACKET DOWN. I BELIEVE IT IS THE INSIDE BASE OF THE SEAT. I FEAR THAT IF AN ACCIDENT WERE TO OCCUR IF THE SEAT WILL STAY MOUNTED TO THE VEHICLE.
THE DRIVERS SEAT MOUNTING BRACKET (FRONT, LEFT) HAS BROKEN DURING NORMAL USE 8 TIMES.THE PART WAS WELDED BACK TOGETHER EACH TIME SO FAR. TODAY, 3 OR THE 4 MOUNTING BRACKETS BROKE AT ONCE WHILE I WAS GETTING INTO THE VEHICLE, THE 2 REAR BRACKETS AND THE SAME FRONT BRACKET THAT TYPICALLY SNAPS. THIS TIME I WASN'T DRIVING, BUT A FEW OF THE OTHER BREAKS OCCURRED WHILE ON THE HIGHWAY, OR DURING NORMAL ACCELERATION FROM A STOPLIGHT. ONE BREAK ALSO OCCURRED DURING A LEFT TURN ON A CITY STREET AND I NEARLY LOST CONTROL WHEN THE SEAT LEANED TO THE SIDE. THE FIRST BREAK HAPPENED IN 2009 WITH AROUND 45,000 MILES ON THE VEHICLE, AND THEY HAVE HAPPENED ON A REGULAR BASIS SINCE THEN.
THE WELDS ON THE DRIVER'S SEAT HAVE BROKEN CAUSING YOU TO MOVE UPON TURNING THE JEEP OR ROCKING BACK AND FORTH, I'VE HAD AN 01 JEEP GRAND CHEROKEE WITH THE SAME ISSUES
SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.
FRONT DRIVER SEAT MOUNTING BRACKET/TRACK BREAK COMPLAINT: VEHICLE WAS STATIONARY AND IN PARKED IN A PARKING LOT OF MY WORK. I WAS JUST GETTING INTO THE VEHICLE WHEN THE FRONT LEFT DRIVER SEAT BRACKET BROKE CAUSING THE SEAT TO IMMEDIATELY START ROCKING SIDE TO SIDE AND TOWARDS THE BACK. UPON INSPECTION THE BRACKET ITSELF FAILED AT A DESIGNED BEND IN THE BRACKET JUST BEFORE THE BRACKET ATTACHES TO THE SEAT POWER SLIDING BRACKET. MATERIAL APPEARS TO BE MADE OF 1/8" METAL PROBLEM: AFTER TIME THE BRACKET HOLDING THE DRIVER/PASSENGER SIDE FRONT SEATS TO THE FRAME OF THE VEHICLE BEGINS TO CRACK AND BREAK LEAVING THE SEAT TO ROCK AND MOVE AS THE VEHICLE IS DRIVEN. THIS WILL LEAD TO THE SEAT POSSIBLY BECOMING DISCONNECTED FROM THE VEHICLE FRAME IN THE EVENT OF A CRASH. FILE LABELED: LEFT BRKT-DRIVER SEAT - BROKEN - IS OF THE BROKEN BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE DOOR. FILE LABELED: RIGHT BRKT-DRIVER SEAT - NRML - IS OF THE OPPOSITE BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE PASSENGER SEAT.
"TAKATA RECALL" MY DRIVER'S SEAT HAS BEEN REPLACE ONCE, AT MY OWN EXPENSE, DUE THE SEAT BECOMING EXTREMELY "WOBBLY" AND BEING BROKEN FROM THE BEASE FRAME AND FRAME UNDER SEAT. I WAS ON HIGHWAY DRIVING WHEN THE SEAT FIRST BECAME SLIGHTLY UNSTABLE, HAD I UNFORNATUNATELY BEEN STRUCK FROM THE REAR, I WOULD'VE BEEN VIOLENTLY THROWN FORWARD. I HAVE RESEARCHED THIS MATTER AND FOUND THAT THERE HAD BEEN A RECALL FOR THE 2004 JEEP GRAND CHEROKEE LAREDO WJ, YET I FOUND NOTHING ON THIS SITE. IT COSTS ME $600, WHICH IS A LOT FOR A DISABLED VETERAN. BUT MY SAFETY COMES FIRST. PLEASE LOOK INTO THIS
I HAVE A 2004 JEEP GRAND CHEROKEE. I CAME TO A STOP YESTERDAY AND THE SEAT SHIFTED FORWARD AND NOW ROCKS. I LOOKED UNDER IT AND THE SEAT BRACKET BROKE. I LOOKED INTO IT ON INTERNET AND IT SEEMS TO BE A VERY COMMON PROBLEM WITH THIS VEHICLE. I CONTACTED CHRYSLER BUT THEY WERE VERY UNHELPFUL.
THE JEEP WAS STATIONARY WHEN THERE WAS A SOUND, WHEN I STARTED DRIVING THE SEAT BEGAN TO WOBBLE FROM SIDE TO SIDE (LEFT TO RIGHT) AND IT FELT LIKE THE SEAT COULD COME OFF, I HAD TO BRACE MY LEG AGAINST THE DOOR TOO KEEP THE SEAT SEMI-STABLE. LOOKING INTO THIS ISSUE I FOUND A WHOLE WEBSITE DEDICATED TO COMPLAINTS, AS WELL AS A WHOLE WEBSITE DEDICATED TO SELLING NEW BRACKETS TO COUNTERACT THIS PROBLEM. IF A THIRD PARTY HAVING TO SELL PARTS FOR A SPECIFIC ISSUE ISNT TELLING ON HOW COMMON IT IS, I DON'T KNOW WHAT IS. I HAVE YET TO BRING IT IN TO THE SHOP, HOWEVER ACCORDING TO THE COMPLAINTS ITS AN ISSUE WITH THEM MAKING WEAK BRACKETS THAN CAN FAIL DURING A CRASH. HERE IS THE WEBSITE DOCUMENTING COMPLAINTS, AS WELL AS THE WEBSITE FOR PARTS. HTTP://JEEPSEATBRACKETPROBLEMS.BLOGSPOT.COM/ HTTPS://WWW.JEEPSEATBRACKET.COM/PAGES/THE-PROBLEM WE WILL BE GETTING IT DIAGNOSED, HOWEVER IT SEEMS THIS SHOULD BE AN ISSUE THAT IS ADDRESSED, ESPECIALLY CONSIDERING HOW DANGEROUS THIS COULD BE BOTH WITH IF IT BROKE WHILE DRIVING, AND IN A CRASH! I BELIEVE IT SHOULD BE A RECALL, OR HAVE ALL THE OWNERS OF CARS WITH THIS PROBLEM FIXED AT THEIR COST WITH HOW COMMON IT SEEMS, AND IM UPSET THEY HAVENT ADDRESSED IT.
THE DRIVER'S SEAT BRACKET HAS BROKEN AT 3 OF THE 4 POINTS WHERE IT IS ATTACHED TO THE FLOOR FRAME. THE SEAT IS VERY UNSAFE AND MOVES DANGEROUSLY WITH EVERY TURN, BRAKING OR ACCELERATION. THIS IS OBVIOUSLY A VERY COMMON FAILURE IN THE 1999-2004 JEEP GRAND CHEROKEES, YET CHRYSLER HAS DONE NOTHING TO ADDRESS IT. HOW MANY PEOPLE ARE DRIVING AROUND WITH THIS POTENTIALLY FATAL DEFECT? HOW MANY MUST BE INJURED OR KILLED BEFORE ACTION IS TAKEN TO CORRECT THIS OBVIOUS DESIGN AND MANUFACTURING DEFECT?
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V673000 (AIR BAGS) AND 09V117000 (SEATS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (ROBERSON CHRYSLER IN SALEM OR) AND WAS INFORMED THAT THE PARTS FOR THE REPAIR WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.UPDATED 08/29/17*LJ *CN
DRIVER'S SEAT BRACKET (TRACK) HAS AN UPSIDE DOWN " L" SHAPED METAL BRACKET OR SUPPORT FROM THE TRACK TO THE SEAT WHICH BROKE IN TWO AT THE BEND OF THE L. HAPPENED WHILE CITY STREET DRIVING.
THE FRONT RIGHT SIDE BRACKET UNDER THE DRIVERS SEAT BROKE/SNAPPED IN HALF TURNING MY DRIVERS SEAT INTO A ROCKING CHAIR MAKING IT VERY UNSAFE TO DRIVE. BRACKET SNAPPED WHILE I WAS DRIVING. SEAT JUST DROPPED TWO INCHES TO THE RIGHT WHILE DRIVING. NOW, I AM CONCERNED ABOUT A COLLISION AND THEN THE SEAT JUST FLYING OFF TURNING ME INTO A CRASH TEST DUMMY. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ON THIS VEHICLE. THIS SAME EXACT THING HAPPENED IN 2013 SO I WENT TO A JUNK YARD AND PURCHASED A REPLACEMENT SEAT AND HAD THE ENTIRE SEAT REPLACED. NOW, THREE YEARS LATER I HAVE TO GO THRU THE SAME PROCESS AND HOPE THE JUNKYARD CAN GET ME ANOTHER SEAT. THIS IS A JOKE REALLY THAT THIS ISSUE HAS NOT CAUSED A RECALL ON THE 2004 JEEP. AFTER READING THE FORUMS ON THE WEB, SOMETHING SHOULD BE DONE ABOUT IT. SOMEONE IS GOING TO GET INTO AN ACCIDENT, THE SEAT IS GOING TO FAIL AND CHRYSLER IS GOING TO GET SUED, BIG-TIME. *TR
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S DOOR LOCK SYSTEM FAILED, WHICH CAUSED THE INSTRUMENT PANEL, INTERIOR LIGHTING, AND BRAKE LIGHTING SYSTEMS TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
I JUST TOOK MY VEHICLE IN TO OUR LOCAL DEALERSHIP AND THEY TELL ME THEY CAN NOT "FIX" OR REPAIR THE HEATED SEAT ISSUE BECAUSE THEY MAY RIP THE SEATS. REALLY? OH AND THAT THEY WILL NOT BE RESPONSIBLE IF THEY DO. . .
#1 MARCH 204 FRONT ANGLE ON ELECTRIC SEAT TRACK CLEAN BREAK ON TRACK, SEAT UNSTABLE AND UNSAFE VEHICLE UNDERIVABLE.REPLACED WITH SALVAGE UNIT DID NOT REPLACE SEAT FRAME IN LOWER CUSHION RE USED ORIGINAL SEAT. #2 1/24/16 FRONT ANGLE ON ELECTRIC TRACK BROKE AGAIN, SEAT FRAME ALSO DAMAGED. TOOK APART SEAT FRAME CAME A PART IN MULTIPLE PIECES WITH BROKE WIELDS AND BROKEN METAL POINTS. HAD TO AGAIN BUY SALVAGE SEAT, COULD NOT FIND EXACT MATCH, HAD TO SWAP SEAT TRACK FRAME, CUSHIONS AND TRACK WIRING HARNESS. HAVE HAD TO WORK ON THIS SEAT TWICE USING ALL OE PARTS NO AFTERMARKET PARTS, BOTH INCIDENTS HAVE LEFT THE VEHICLE UNDRIVEABLE AND UNSAFE TILL THE PART WAS REPLACED, SECOND TIME SEAT SNAPPED UPON BRAKING AND FLUNG ME REARWARD TO WHERE I LOST CONTROL OF THE VEHICLE, FORTUNATELY I WAS ON A COUNTRY ROAD AND WAS ABLE TO GET OF THE ROAD SAFELY BUT ANY OTHER INCIDENT MYSELF OR OTHERS COULD HAVE BEEN HURT I WOULD LIKE TO GIVE A MORE THROUGH DESCRIPTION BUT I'M LIMITED ON CHARACTERS, I ALSO STILL HAVE ALL THE BROKEN PARTS AS PROOF.PLEASE EMAIL ME FOR MORE DETAILS. CHRYSLER AND JEEP SHOULD BE HELD ACCOUNTABLE FOR THIS PART THAT IS POORLY MANUFACTURED IT COULD KILL SOMEONE. PLEASE EMAIL SO (I CAN GIVE YOU FULL DETAILS, THIS HAS HAPPENED TO THIS PART TWICE!
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V673000 (AIR BAGS) AND 06V197000 (SEATS); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT, RESPECTIVELY.
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE HEATER AND AIR CONDITIONER FAILED TO PROPERLY REGULATE AND FUNCTION. IN ADDITION, THE THERMOSTAT DISPLAYED AN INCORRECT READING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHERE IT WAS DIAGNOSED THAT THE MODE DOOR AND THE HEAT ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
BRACKET ON DRIVER SEAT,BRACKET AT LEFT FRONT CORNER OF SEAT BROKE....HAVE HEARD OF SEVERAL COMPLAINTS ABOUT THIS SAME THING HAPPENING WITH OTHER JEEP OWNERS....DEALER REPAIRS RANGE FROM 400.00 TO 900.00....
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 06V197000 (SEATS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS); HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
THE 1999-2004 JEEP GRAND CHEROKEE SEAT TRACK HAS A WEAK POINT ON THE REAR SCISSOR ASSEMBLY. WHEN YOU START TO NOTICE A WOBBLE OR CLICK IT MEANS ONE OF THE TINY CONNECTING PIECES HAS BROKEN. EVENTUALLY THE OTHER SIDE WILL ALSO BREAK ALLOWING YOU TO LIFT THE ENTIRE SEAT UP. THE SEAT BRACKET THAT CONNECTS THE SEAT TO THE FLOOR OF THE JEEP CRACKED. I STARTED TO DO RESEARCH AND FOUND OUT THAT THIS A VERY COMMON ISSUE AND HAVE CAUSED MANY ACCIDENTS. I HAVE LOOKED INTO GETTING THE ISSUE FIXED AND FOUND IT TO BE VERY DIFFICULT. I HAVE FOUND TWO WEB SITES THAT LIST COMPLAINTS FROM OTHER PEOPLE THAT THIS HAS HAPPENED TO. I REALLY FEEL THAT THIS IS A SAFETY ISSUE AND SOMETHING NEEDS TO BE DONE. THESE ARE THE LINKS TO THE OTHER WEBSITES: HTTP://JEEPSEATBRACKETPROBLEMS.BLOGSPOT.COM/ (THERE ARE OVER 450 OTHER COMPLAINTS FROM JEEP OWNERS. HTTP://WWW.JEEPSEATBRACKET.COM/PAGES/MY-STORY (THIS IS ANOTHER WEBSITE THAT IS DIRECTLY RELATED TO THESE INCIDENTS.) I REALLY HOPE THAT THIS IS SERIOUSLY CONSIDERED BEFORE SEVER INJURIES RESULT IN THESE JEEP DEFECT. THANK YOU FOR THE CONSIDERATION. *TR
DRIVER SIDE ELECTRIC ADJUSTABLE SEAT BRACKET BROKE, MAKING THE SEAT WOBBLE AND ROCK FROM SIDE TO SIDE AND BACK AND FORTH. IT APPEARS THAT THIS IS ADDING STRESS TO THE OTHER CONNECTING POINTS ON THE BRACKET AND WILL EVENTUALLY RENDER THE SEAT INOPERABLE. THE BROKEN SEAT BRACKET IS A HAZARD TO SAFE DRIVING. *TR
THE DRIVERS SEAT BRACKET HOLDING CHAIR HAS BROKEN FROM REGULAR USE. WHILE PARKED, I LEANED BACK IN MY SEAT AND A BRACKET ON THE FRONT LEFT THAT CONNECTS TO THE FRAME HOLDING CHAIR TO THE FLOOR BROKE. THIS HAS CAUSED THE SEAT TO BECOME MORE OF A ROCKING CHAIR, WOBBLING BACK AND FORTH. TO MY SURPRISE A DEFECT SUCH AS THIS DOES NOT WARRANT A RECALL. I WISH CHRYSLER ADDRESSES THIS PROBLEMS THAT SEEMS TO BE COMMON AMONG SOME OF THE JEEP GRAND CHEROKEE. IF THE DRIVERS SEAT BREAKS LOOSE FROM THE FLOOR DURING AN IMPACT OR ROLLOVER, THE DRIVER COULD EASILY BE THROWN FROM THE VEHICLE WHILE STILL STRAPPED IN HIS/HER SEAT. THE PROBLEM SEEMS TO GET WORSE MAKING THE CAR UNSAFE TO DRIVE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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