RoadVitals

2004 Jeep Grand Cherokee Steering Problems

Owner-reported complaints naming the steering system, filed with NHTSA

Data refreshed

Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
73
Latest Nov 23, 2022
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
6%
of 1,294 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
5
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3

What this page shows

Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2004 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 73 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming steering

The 25 most recent of 73, in the owner's own words

SteeringSuspension
Filed Nov 23, 2022

My jeep does the death wobble anytime I hit a small bump in the road, pothole, Lane marker...etc. it is very hard to control at that point and seems as though it might flip if it gets any worst or hit a big enough bump. It is very hard to control and to get to stop once it gets going. It poses a huge safety concern for myself and others being that I have to get the truck to stop when it does the death wobble which means someone coming behind me would/should have to stop as well and definitely is a nuisance to myself and other drivers. Please help. I have read and been told it could be any one of the steering or suspension components.

NHTSA ID
11494656
Incident
Sep 22, 2022
SteeringSuspension
Filed Feb 25, 2020

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT OF THE VEHICLE WHICH WAS ALSO FELT IN THE STEERING WHEEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION CEASED AT LOW SPEEDS. THE CONTACT STATED THAT THE FAILURE WAS CONSTANT. THE VEHICLE WAS TAKEN TO BARNETT CHRYSLER JEEP DEALER, LOCATED AT (3430 HWY 61 N, WHITE BEAR LAKE, MN 55110) TO BE DIAGNOSED. A CAUSE FOR THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 270,000.

NHTSA ID
11311346
Incident
Jan 2, 2020
Mileage
270,000 mi
ElectricalSteeringSuspension
Filed Oct 24, 2019

ANYTIME I HIT A SMALL BUMP IN ROAD OR WHEN TURNING THE FRONT END LOSES CONTROL AND VEHICLE SHAKES VIOLENTLY SENDING ME INTO OTHER LANE. SEVERAL WIRES HAVE MELTED UNDER THE HOOD AND THE FRONT DRIVER SEAT GETS EXTREMELY HOT WHILE DRIVING A DISTANCE OVER 13 MILES

NHTSA ID
11270586
Incident
Sep 17, 2019
Mileage
116,007 mi
SteeringSuspension
Filed Jul 10, 2019

WHEN DRIVING, THE STEERING PULLS TO THE LEFT SIDE FAIRLY HARD. ALSO, WHEN MAKING EITHER RIGHT OR LEFT TURNS THE RESULT IS A VERY JERKY AND NOT SMOOTH. WHEN THERE IS A BUMP IN THE ROAD, THE STEERING WHEEL JERKS AND TURNS SLIGHTLY CAUSING POSSIBLE DANGEROUS DRIVING CONDITIONS. THE VEHICLE IS DRIVE-ABLE HOWEVER THERE IS DEFINITELY SOME CAUSE FOR CONCERN. HAVE REPLACED THE SUSPENSION WITH BRAND NEW SHOCKS AND THERE SEEMS TO BE NO DIFFERENCE IN THE STEERING WHEEL'S RESPONSE TO BUMPS. WHEELS ALSO APPEAR TO BE IN GREAT ALIGNMENT AS WELL. I HAVE SEEN WHERE THIS ISSUE IS VERY COMMON WITH THIS MAKE AND MODEL AND WOULD LIKE TO BE ABLE TO GET THE ISSUE CORRECTED FOR A FEELING OF COMFORT AND SAFETY WHILE DRIVING MY VEHICLE.

NHTSA ID
11230833
Incident
Jul 1, 2019
Mileage
144,600 mi
Steering
Filed Jan 4, 2019

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, A GRINDING AND HUMMING NOISE WAS PRESENT FROM THE STEERING COLUMN. ALSO, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING PUMP AND HOSE WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED ON FOUR SEPARATE OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 88,000.

NHTSA ID
11165192
Incident
Dec 1, 2017
Mileage
88,000 mi
Steering
Filed Mar 26, 2018

STEERING GEAR BOX SUDDENLY LOCKS UP ON SLOW TURNS IN TRAFFIC

NHTSA ID
11081204
Incident
Mar 1, 2018
Mileage
85,000 mi
Steering
Filed Nov 20, 2017

TAKATA RECALL, JEEP DRIFTS BACK AND FORTH ON ROAD REGARDLESS OF SURFACE OF ROAD,SWAYS BACK AND FORTH, FEELS VERY UNSAFE, HAPPENS AT ANY SPEED,

NHTSA ID
11047370
Incident
Oct 11, 2017
Mileage
83,020 mi
AirbagsSteering
Filed Nov 19, 2017
Crash reported

HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.

NHTSA ID
11047359
Incident
Nov 17, 2017
Mileage
125,700 mi
ElectricalOther / unspecifiedSteering
Filed Oct 19, 2017

TAKATA RECALL WHILE DRIVING MY STEERING WHEEL IS VERY LOOSE SHAKES WHEN I USE THE BRAKE PEDDLE. PULLS ME LEFT THEN JERKS BE TO THE RIGHT OR VISE VERSA. THIS IS VERY SCARY. I HAVE KIDS THAT DEPEND ON ME TO GET THEM FROM SCHOOL BUS STOP ETC I DO NOT FEEL SAFE DRIVING MY OWN VEHICLE I'VE PUT 2 SETS OF NEW TIRES ON MY JEEP SINCE FEBRUARY OF THIS YEAR 2017. THIS HAPPENEDS ON THE HIGHWAY CITY STREET BACK ROADS YOU NAMES IT

NHTSA ID
11034474
Incident
Oct 18, 2016
Steering
Filed Aug 11, 2017

IGNITION SWITCH-P41. I WENT TO THE GARAGE ONE SATURDAY MORNING ON MY WAY TO WORK AND COULD NOT CRANK UP MY VEHICLE. THE IGNITION WOULD LITERALLY NOT TURN THE STEERING WHEEL OR ANYTHING. THE LIGHTS TO THE CAR WOULD BLINK AND MY CAR WOULDN'T START WITH THE KEY IN THE IGNITION; HOWEVER, THE SAFETY RECALL IS ON A MODEL CAR ONE YEAR AFTER MINE. THIS IS NOT THE FIRST TIME THE IGNITION WOULD NOT CRANK UP. ONE TIME, I LITERALLY HAD TO PULL OVER AND STOP THE CAR ONLY TO TRY AND START IT AGAIN BUT IT WOULDN'T CRANK. IN ORDER FOR IT TO GO, I HAD TO BANG ON THE IGNITION PARK TO GET IT TO TURN THE KEY AND FURTHER START THE IGNITION. THE ISSUES ARE THE SAME AS THE RECALL BUT I'M OUT OF POCKET SOME $687.00 AT THE DEALERSHIP, WHICH I HAD TO WAIT 3 HOURS FOR A TOW TRUCK TO COME THROUGH. I DO NOT UNDERSTAND WHY THIS MODEL CAR WAS NOT COVERED UNDER WARRANTY AS WELL. I AM A SINGLE PARENT AND IT IS SO FRUSTRATING TO TRY AND PROVIDE FOR MY CHILD WHEN I CAN'T USE THE ONLY TRANSPORTATION THAT I HAVE PLUS THE FACT THAT IT COSTS AN ARM AND A LEG JUST TO FIX. I CANNOT AFFORD ANOTHER CAR NOTE AT THIS TIME. PLEASE CONSIDER THE 2004 MODELS IN THIS RECALL.

NHTSA ID
11014697
Incident
Jul 29, 2017
ElectricalSteering
Filed Jul 17, 2017

MY 2004 JEEP GRAND CHEROKEE INTERIOR LIGHTS STAY ON AND WINDOWS WILL NOT WORK. HAVE HAD THIS PROBLEM FIXED 2 TIMES NOW AND IT HAS HAPPENED AGAIN. ON THE INTERNET IT SAYS IT IS A FLAW IN THE WIRING HARNESS. A BLACK GROUND WIRE BREAKS. ALSO THE VEHICLE IS DEVELOPING THE DEATH WOBBLE WHERE GOING DOWN THE ROAD IF YOU HIT A BUMP THE FRONT END SHAKES VIOLENTLY. HAD THIS SAME PROBLEM ON MY 1997 JEEP GRAND CHEROKEE. VERY DANGEROUS.

NHTSA ID
11005885
Incident
Jul 17, 2017
Mileage
111,569 mi
Steering
Filed Apr 19, 2017

DEATH WOBBLE - AT CERTAIN SPEEDS ON CERTAIN ROAD SURFACES THE VEHICLE WILL HIT A BUMP INITIATING A VIOLENT SHAKING IN THE STEERING COMPONENTS OF THE CAR AND CAUSING A LOSS OF CONTROL.. IT IS ONLY BY AN IMMEDIATE, SHARP AND MOMENTARY APPLICATION OF BRAKES (OR ACCELERATOR) WILL THE SHAKING STOP.

NHTSA ID
10979256
Incident
Apr 2, 2017
Mileage
161,000 mi
AirbagsSteering
Filed Dec 12, 2016

RECALL S33 FOR JEEP WRANGLES - THE CLOCK SPRING FAILS DUE TO DUST - MANY OTHER PEOPLE WHO USE THEIR JEEPS IN DUSTY AREA'S ALSO HAVE THIS ISSUE. MINE HAS FAILED AND UPON INSPECTION IS FULL OF DIRT AND DUST.

NHTSA ID
10934583
Incident
Dec 7, 2016
Mileage
180,000 mi
Driver assistanceElectricalSteering
Filed Nov 14, 2016

WHILE IN MOTION DRIVING ON A BUSY TWO WAY CITY ROADWAY STREET, THE VEHICLE LOST POWER, LOST BRAKES, NO STEERING AND NO ELECTRICAL WHILE IN MOTION, THAT ENDANGERED MY LIFE FROM A HEAD ON COLLISION. CURRENTLY NO POWER, THE WINDOWS ARE OPEN, THE WINDSHIELD WIPERS ARE STUCK.

NHTSA ID
10925713
Incident
Nov 12, 2016
Mileage
37,448 mi
Steering
Filed Oct 9, 2016

IN JANUARY 2016, I PURCHASED THIS VEHICLE. I NOTICED THE VEHICLE STEERING SEEMED A LITTLE OFF. I TOOK IT TO A LOCAL SHOP AND IT WAS DETERMINED THE STEERING GEAR NEEDED TO BE REPLACED. IT WAS RATHER EXPENSIVE TO HAVE IT REPAIRED. I'M UNSURE OF WHEN THE PROBLEM AROSE AS IT WAS FOR SALE FOR MONTHS PRIOR TO ME PURCHASING. APPARENTLY THIS HAD BEEN REPAIRED UNDER A PRIOR RECALL.

NHTSA ID
10914939
Incident
Jan 1, 2016
Mileage
177,400 mi
Steering
Filed Jul 18, 2016

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

NHTSA ID
10885630
Incident
Apr 11, 2016
Mileage
125,000 mi
SteeringSuspension
Filed Mar 10, 2016

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT UPPER AND LOWER BALL JOINTS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED WORST THAN BEFORE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ID
10845949
Incident
Aug 10, 2014
Mileage
50,000 mi
Steering
Filed Oct 23, 2015

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.

NHTSA ID
10785724
Incident
Oct 13, 2015
Mileage
144,000 mi
Steering
Filed Aug 10, 2015

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING OVER 30 MPH, THE VEHICLE VIOLENTLY VIBRATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.

NHTSA ID
10747407
Incident
Jun 10, 2015
Mileage
131,000 mi
SteeringSuspension
Filed Jul 28, 2015

I WAS DRIVING TO THE STORE WHEN THE RIGHT FRONT LOWER SPRING SUPPORT GAVE OUT.I HAVE NOW BEEN WITHOUT A CAR FOR 3 WEEKS. UPDATED 09/10/15*LJ UPDATED 12/12/2017*CN

NHTSA ID
10744310
Incident
Jun 30, 2015
Mileage
80,000 mi
Other / unspecifiedSteering
Filed Jul 17, 2015

2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE WHEELS, STEERING, AND TIRES BEGAN TO SHAKE SEVERELY

NHTSA ID
10734848
Incident
Jul 24, 2014
Mileage
200,000 mi
Other / unspecifiedSteering
Filed Jul 15, 2015

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE WHEELS, STEERING, AND TIRES BEGAN TO SHAKE SEVERELY. THE CONTACT HAD TO COME TO A COMPLETE STOP OR DRIVE AT LOWER SPEEDS IN ORDER FOR THE SHAKING TO STOP. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.

NHTSA ID
10734411
Incident
Jun 30, 2015
Mileage
180,000 mi
ElectricalSteering
Filed Mar 2, 2015

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE STOPPED AT A RED LIGHT, THE HORN SOUNDED WITHOUT WARNING UNTIL THE BATTERY WAS REMOVED. THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

NHTSA ID
10691661
Incident
Mar 2, 2015
Mileage
104,000 mi
Steering
Filed Feb 7, 2015

STEERING BECOMES HARD WHEN MAKING A LEFT TURN AT LOW PARKING SPEEDS. PROBLEM IS INTERMITTENT BUT HAS CAUSED NEAR LOSS OF CONTROL OF THE VEHICLE. *JS

NHTSA ID
10681891
Incident
Jan 12, 2015
Mileage
147,000 mi
Steering
Filed Jan 29, 2015

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

NHTSA ID
10679813
Incident
Jan 15, 2015
Mileage
129,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Data sources

Data on this page last refreshed .