2014 Jeep Grand Cherokee Body & structure Problems

RE: The Power Liftgate Module Malfunction Approximately 45 days ago I began to see water build up inside the well where the liftgate locks. After seeing this twice - after it rained - I was at the dealership for an oil change and asked them to take a look. After review they suspected water intrusion, as there was a recall but not specifically on my VIN. Dealership indicated water tests were needed and I needed to drop my car off for the day or 2. They also indicated to seek your help because of the recall. I couldn't leave my car there that day. On 3/28/26 I did several water tests on the hatchback, using a hose and controlled the flow over the different sections of the hatchback in grid fashion of 6 sections. Each section I sprinkled water like a light rain and then waited 60 mins to see if the water would make it into the lock well. After checking I dried the lock well and then waited another hour to be sure no additional water came into the lock well, before continuing the process over the course of that day and the next. Each time water intruded, entered the inside of the vehicle into the lock well. After conducting research on this issue, the recall stated that this could cause a fire, and not to park the car inside of the garage or near other vehicles. As a result, the hatchback is malfunctioning, it opens and then automatically reverses, and it closes. It will not stay open and is not usable. I'd like to bring it back to the dealership for further testing however, I'd also like to get this resolved in the same visit as I'm sure they will find the same outcome of water intruding causing the electrical issues with the liftgate. Due to it being a fire hazard, I'm afraid to use my vehicle. Can you assist so I don't need to leave my one and only vehicle with the dealership for more than a day or two?

NHTSA ID

11727988

Incident

Feb 28, 2026

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the tailgate was closed independently. The tailgate had crashed down and struck the contact on the head. The contact was not injured. The contact had to hold the tailgate ajar. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The local dealer was called, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there were no open recalls on the VIN. The failure mileage was approximately 80,000.

NHTSA ID

11646790

Incident

Feb 27, 2025

Mileage

80,000 mi

See attached document for complaint.

NHTSA ID

11621240

Incident

Aug 9, 2024

The engine still make a sound and the body when is raining the water came inside

NHTSA ID

11584320

Incident

Apr 8, 2024

The dashboard has bubbles and is delaminating from the dash. This problem exists in many of the jeeps and a secret service bulletin was issue for only a 6 month period back in December 2019 to June of 2020. Jeep owners were not contacted about this and a recall should be declared for this defective part.

NHTSA ID

11566302

Incident

Jan 14, 2021

Passenger front carpet had present water. Anticipated heater core issue. Mechanic discovered a body seal leak, and drained 2 gallons of fluid. Windows fogged, and or froze from the inside of the vehicle.

NHTSA ID

11563845

Incident

Jan 1, 2024

Dash board leather cover bubbling de lamanting. Causing stange reflections in windshield while driving.

NHTSA ID

11478565

Incident

Aug 10, 2022

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. After restarting the vehicle, the settings failed to switch back to the preferred settings. Additionally, the rear hatch failed to stay in the upwards position. The contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

NHTSA ID

11418303

Incident

May 17, 2021

Mileage

86,000 mi

LEATHER DASHBOARD IS COMING LOOSE AND CURLING OFF DASH,IMPEDING DEFROSTER

NHTSA ID

11377552

Incident

Sep 15, 2020

WHILE PARKED THE REAR HATCH HAS RECENTLY STARTED TO GO UP ALMOST ALL THE WAY AND THEN COME BACK DOWN, SOMETIMES VERY FAST OTHER TIMES SLOWLY. IT HIT ME IN THE BACK THE FIRST TIME. I CALLED THE DEALER TO INQUIRE ABOUT RECALL R27 / NHTSA 15V-393, THEY SAID IT WAS NOT LISTED FOR MY VIN, THE VEHICLE WAS BUILT IN 3/14 AND DISPLAYS ALL OF THE ISSUES LISTED IN THAT RECALL.

NHTSA ID

11375060

Incident

Nov 12, 2020

Mileage

96,850 mi

ON 9/23/20 MY 2014 GRAND JEEP CHEROKEE ACCELERATED ON ITS OWN CAUSING ME TO CRASH INTO A FOUNTAIN WALL. I WAS PARKING AND ALMOST AT A COMPLETE STOP WHEN MY CAR WENT HAYWIRE. IT FELT AS IF I GOT HIT FROM BEHIND, MY DASH LIT UP, MY ENGINE REVVED REAL LOUD AND MY CAR LUNGED FORWARD. THERE WAS ENOUGH FORCE TO LIFT MY FRONT END AND PLACE IT ON THE 2ND TIER OF THE FOUNTAIN WALL. I WAS IN A TIGHT PARKING AREA AT THE HIALEAH GARDENS BUILDING DEPARTMENT. PLEASE GOOGLE EARTH THE PARKING LOT TO UNDERSTAND THE PARKING LOT AND HOW COMPACT IT IS. I HAD AN INVESTIGATION DONE ON MY CAR AND RECEIVED A VERY GENERIC RESPONSE VIA EMAIL REGARDING THE FINDINGS AND THAT CHRYSLER / JEEP WERE NOT LED TO BELIEVE THAT THE INCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY. NOT ONE PERSON HAS CALLED ME TO DISCUSS. JEEP IS VERY LUCKY MY KIDS WERE NOT IN THE CAR AND THAT I DIDN'T KILL ANYONE OR MYSELF. CUSTOMER CARE HAS BEEN A JOKE. THEY TOLD ME THAT I CAN REQUEST CALL BACKS BUT IT WILL NEVER HAPPEN. I HAVE A RIGHT TO KNOW WHAT THE INVESTIGATION SHOWED ON MY CAR. MY CAR ACCELERATED ON ITS OWN! I CANNOT GET ANY RESPONSE FROM THE CHRYSLER / JEEP ON THE INVESTIGATION OF THE LITTLE BLACK BOX AND HOW THEY CAME UP WITH THEIR DECISION. I BELIEVE THEY SEND THESE GENERIC EMAILS OUT TO SHUT YOU UP AND HOPE NOTHING FURTHER COMES ABOUT. THEY KNOW WE HAVE NO MEANS OF TALKING TO ANYONE AND GET AWAY WITH HAVING DEFAULTED SUV'S. THEY GET AWAY WITH LYING AND BEING UNOBTAINABLE. I HAVE ADDITIONAL PICTURES IF YOU NEED TO SEE THEM

NHTSA ID

11363048

Incident

Sep 23, 2020

Mileage

101,000 mi

PAINT BUBBLING ON THE EDGE OF THE HOOD

NHTSA ID

11338294

Incident

Jul 2, 2020

COWL PANEL TRIM IS CRUMBLING AND CAUSES A 'BEE HUMMING' NOISE WHEN VEHICLE REACHES 55 MPH OR MORE. VERY ANNOYING AND DROWNS OUT RADIO/MUSIC. WAS TOLD BY DEALER THAT THEY CAN TAPE IT DOWN BUT THE STRIP CRUMBLES WHEN YOU TOUCH IT. ATTEMPTED TO USE A BONDING SUBSTANCE RECOMMENDED BY PART STORE; STILL CRUMBLES WHEN TOUCHED.

NHTSA ID

11338151

Incident

Dec 9, 2019

Mileage

90,000 mi

IN MY 30 YEARS OF OWNING MANY DIFFERENT VEHICLES, I HAVE NEVER EXPERIENCE DOOR POPPING. ALL MY HINGES UPPER AND LOWER NEEDS TO BE REPLACED ON MY 2014 GRAND JEEP CHEROKEE LIMITED 4X4. FROM MY RESEARCH, THIS IS SOMETHING THAT MANY JEEP OWNERS HAVE COMPLAINED ABOUT AND ARE LEFT IN DISAPPOINTMENT AS I AM CURRENTLY. THERE IS NO RECALL OR TSB ON FILE WHICH IS MIND-BLOWING CONSIDERING THIS IS A SAFETY ISSUE. IF IT WAS ONE DOOR, I COULD SAY, OK UNDERSTANDABLE 'THINGS HAPPEN. BUT ALL 4 OF MY DOOR HINGES UPPER AND LOWER NEED TO BE REPLACED BE CAUSE ALL MY DOOR POP. JEEP MANUFACTURE HAS DECIDED TO STICK THEIR HEAD IN THE SAND AND IGNORE THE COMPLAINTS OF THIS SAFETY ISSUE

NHTSA ID

11321659

Incident

Jan 3, 2020

I DON'T GET THIS I JUST GOT THIS PART REPLACEMENT AND IS ALREADY PEELING OFF AND I CALL MY DEALER AND THEY SAY THE RECALL ALREADY EXPIRED

NHTSA ID

11319989

Incident

Mar 31, 2020

THE CAR MAKE AN AWFUL SOUND WHEN DRIVING . ONCE THE SPEED IS OVER 30 MILES PER HOUR THE WINDSHIELD COWL MAKE A VERY LOUD NOISE IT HAS BEEN DOING IT FOR A LONG TIME I JUST COULDN'T FIGURE OUT WHAT IT WAS UNTIL I TOOK IT TO A DEALER AND THEY SAID THAT IT WAS COMMON PROBLEM WITH THESE VEHICLES. IT HAS JUST BEEN GETTING WORST OVER THE YEARS.

NHTSA ID

11299482

Incident

Mar 1, 2015

Mileage

500 mi

DRIVING DOWN THE INTERSTATE THE SUNROOF EXPLODED.

NHTSA ID

11281293

Incident

Nov 19, 2019

Mileage

44,247 mi

THE TRANSMISSION WOULD DISENGAGE WHEN DRIVING IN THE MOUNTAINS CAUSING SEVER DECELERATION ALMOST KILLED ME IN TRAFFIC. THE SUSPENSIONS FRONT AND REAR ARE ABSOLUTELY HORRENDOUS. SUSPENSIONS MAKES LOUD SCREECHING NOISES. REAR SUSPENSION IS ALMOST NON EXISTENT. REAR SUSPENSION BOUNCES SIDEWAYS OR ROLLS MORE SIDEWAYS WHILE DRIVING OVER BUMPS ON HIGHWAY. STEERING IS LOOSE. AND ELECTRION CONTROL ISSUES AS WELL

NHTSA ID

11276998

Incident

Oct 27, 2019

Mileage

230,000 mi

MY VEHICLE CAUGHT FIRE AFTER SITTING FOR 2.5 HOURS AND WAS COMPLETELY DAMAGED. THE FRONT END WAS COMPLETELY DAMAGED AS THE PICTURES WILL SHOW. INTERIOR WAS DAMAGED

NHTSA ID

11256518

Incident

Sep 12, 2019

Mileage

64,000 mi

BUBBLING OF PAINT IN MULTIPLE LOCATIONS ON THE FRONT RIM OF HOOD. JEEP WILL NOT COVER SINCE JUST OUT OF 5 YEAR WARRANTY, HOWEVER IT IS A KNOWN ISSUE. *DT *TR

NHTSA ID

11254499

Incident

Aug 22, 2019

I HAVE OWNED 5 JEEP CHEROKEES AND THIS HAS TO BE A LEMON.I PURCHASES IT NEW. I HAVE HAD MANY MANY RECALLS, MOST MAJOR. RECENTLY I HEARD WATER SPLASHING UNDER THE PASSENGER SEAT, WHICH RESULTED IN WATER COMING INTO THE PASSENGER SIDE FLOODING THE CARPET. I WAS TOLD THAT THE BOX HOLDING THE BATTERY WAS WHERE THE WATER WAS LOCATED. THEY HAVE BEEN WORKING ON IT FOR TWO DAYS AND CAN NOT FIND WHERE THE WATER IS ENTERING. NOW THEY ARE PREPARING TO REMOVE THE TRIM FOR A POSSIBLE LOCATION. THEY CHECKED WITH MY EXTENDED WARRANTY COMPANY AND THEY SAID THIS WAS NOT COVERED. I AM AFRAID THIS ISSUE WILL CAUSE A FIRE IN THE VEHICLE SINCE THE WATER IS ENTERING THE ELECTRICAL SYSTEM. I WAS TOLD NO RECALL FROM CHRYSLER ADDRESSES THIS MAJOR ISSUE WITH JEEPS, EVEN THOUGH IS IS COMMON. I AM AFRAID TO LOOK AT MY BILL IF THEY EVER FIND THE LEAK. WE HAVE BEEN HAVING MAJOR RAIN HERE IN GEORGIA THIS YEAR AND IT IS NOT USED VERY MUCH, SO IT WAS STATIONARY WHEN THIS HAPPENED. I WAS TOLD THIS WAS A VERY DIFFICULT TASK TO FIND WHERE THE WATER WAS ENTERING THE VEHICLE, AND THEY HAD MANY JEEP VEHICLES WITH SIMILAR ISSUES. I HAVE NO IDEA WHEN I CAN GET MY VEHICLE BACK. I CANNOT UPLOAD PHOTOS AS THEY HAVE THE VEHICLE.

NHTSA ID

11172238

Incident

Jan 24, 2018

HI, THE LEATHER ON THE DASHBOARD IS EXTREMELY CRINKLED FROM NATURAL EXPOSURE TO SUNLIGHT. READING IN FORUMS, IT SEEMS THIS IS A MASSIVE ISSUE AND NO RECALL TO FIX THE LINING HAS BEEN IMPLEMENTED.

NHTSA ID

11162836

Incident

Oct 1, 2018

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER ON THE DASHBOARD WAS STARTING TO BUBBLE. THE ADHESIVE WAS NOT HOLDING THE MATERIAL PROPERLY. THERE WERE NO CRACKS IN THE DASHBOARD AND THERE WERE NO AIR BAG INDICATORS ILLUMINATED. THE SEPARATION OF THE LEATHER ON THE DASHBOARD CREATED A GLARE ON THE WINDSHIELD, WHICH OBSTRUCTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO SCHLOSSMANN DODGE CITY CHRYSLER JEEP RAM FIAT (19100 W CAPITOL DR, BROOKFIELD, WI 53045, (262) 790-9000) WHO STATED THAT THEY DID NOT SEE A RECALL AND ADVISED HIM TO CALL THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND RESTATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ID

11131483

Incident

Sep 25, 2018

Mileage

90,000 mi

THE CHROME TRIM AROUND THE CUP HOLDER ON THE CENTER CONSOLE IS DE-LAMINATING FROM THE PLASTIC AND HAS CREATED A SHARP AS A RAZOR EDGE ON THE CUP HOLDER WHEN YOU MUST INSERT YOUR FINGERS AND OR HAD TO GRAB YOUR BEVERAGE WHILE DRIVING. THE CUT THAT I GOT WAS QUITE PAINFUL, AND IF TRAFFIC WAS WORSE I COULD HAVE BEEN DISTRACTED ENOUGH BY THE PAIN TO GET INTO AN ACCIDENT. I CALLED JEEP CUSTOMER CARE AND THEY DID NOT CARE. 34K MILES ON A 50K VEHICLE AND IT IS FALLING APART.

NHTSA ID

11118379

Incident

Aug 5, 2018

Mileage

35,750 mi

SUNROOF HAS FAILED 6 TIMES AND IS NOW READY FOR IT'S 7TH REPAIR. THE SUNROOF'S AUTOMATIC FUNCTIONS STOP WORKING SO WHEN IT FAILS YOU HAVE TO PUSH THE CLOSE BUTTON REPEATEDLY WHILE THE SUNROOF MOVES MAYBE 1/4" ON EACH DEPRESSION OF THE BUTTON. THE DEALER REPLACED THE MOTOR ONCE AND FOR THE OTHER 4 TIMES I WAS TOLD IT NEEDED TO BE CALIBRATED. THE LAST SUNROOF FAILURE THEY WENT IN AND WENT THROUGH ALL OF THE ELECTRICAL CONNECTORS AND SAID THEY FOUND SOME ELECTRICAL WIRING PROBLEMS AND FIXED THEM. THE SUNROOF FAILED AGAIN 2 WEEKS LATER. THE AIRBAG WARNING LIGHT, DUE TO ANOTHER ELECTRICAL CONNECTOR ISSUE. THE ELECTRONICS IN THE VEHICLE MALFUNCTIONS REGULARLY WHICH AFFECT THE RADIO CONTROLS, NAVIGATION, CENTRAL LOCKING, PHONE, AND I GET RANDOM ERRONEOUS ERRORS ON THE DASH DISPLAY. THE RADIO/NAVIGATION UNITS HAVE BEEN REPLACED. THE NAVIGATION SCREEN LOCKS UP BUT THE VOICE WILL CONTINUE TO GIVE YOU VERBAL INSTRUCTIONS. IF YOU MANUALLY LOCK THE VEHICLE AND START WALKING AWAY THE HORN WILL BEEP TWICE AND THE VEHICLE WILL UNLOCK LIKE THE KEYS HAVE BEEN LOCKED IN THE CAR, EVEN THOUGH THEY ARE IN YOUR HAND. I WAS TOLD YOU CANNOT USE THE LOCK BUTTONS ON YOUR DOOR TO LOCK THE VEHICLE. WHEN YOU WALK UP TO THE CAR AND GRAB THE DOOR HANDLE TO UNLOCK THE CAR IT FAILS, AND YOU HAVE TO GRAB THE DOOR HANDLE ALL OVER REPEATEDLY TO GET IT TO UNLOCK. THE DASH DISPLAY WILL GIVE FALSE MESSAGES WHILE DRIVING LIKE ALREADY IN DESIRED GEAR AND NO ONE HAS TOUCHED THE SHIFTER. THE VOICE WILL COME ON RANDOMLY AND ASK YOU WHAT NUMBER YOU WANT TO CALL, AGAIN NO BUTTONS NOR THE DISPLAY HAVE BEEN TOUCHED. ERROR ON DISPLAY MEMORY SYSTEM, THE PROGRAMMED SEAT SWITCHES WERE REPLACED. TRANSMISSION ISSUE, THE MODULE WAS REPLACED. REAR HATCH FAILURE, FINALLY SWITCH WAS REPLACED. REAR TAIL LIGHT LENS REPLACED AS IT WAS FULL OF WATER. CHECK ENGINE LIGHT, FAULTY OIL PRESSURE SWITCH. ENGINE VIBRATION, BAD AC COMP.

NHTSA ID

11111612

Incident

Jan 5, 2015

Mileage

9,923 mi